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Beoordelingen van Savoy Hotel Mactan Newtown

3.5 out of 5
Savoy Hotel Mactan Newtown
The Mactan Newtown, Newtown Blvd, Lapu-Lapu

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 67 van 155 beoordelingen" "
Gastenscore: 8 - Goed. 37 van 155 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 155 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 155 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 155 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dejito

6
Goed
2 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Dejito. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed service and vriendelijk personnel
Ben heel tevreden.🤗
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Charles

1 nacht verbleven in april 2024

8/10 – Goed

Yumiko

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff are very helpful, and the room was nice.
3 nachten verbleven in maart 2024
Reactie van Bran op 1 apr 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Yumiko. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Gino

Positief: Netheid, staat van de accommodatie en faciliteiten
Hope that the community gets to clean up dogs poop around the building Have signs or even at check in to inform guest that theres clothes or attire restriction to while eating at the buffet area, it was so embarrasing and annoying when u are hungry and tell the guest that my husband cannot eat with us
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ken

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property very well maintained friendly staff
3 nachten verbleven in maart 2024
Reactie van Bran op 1 apr 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Ken. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Esperanza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Bran op 1 apr 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Esperanza. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

8/10 – Goed

Raquel

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Bran op 1 apr 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Raquel. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Mark

2 nachten verbleven in februari 2024
Reactie van Bran op 1 apr 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Mark. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent front desk staff!!!
1 nacht verbleven in februari 2024
Reactie van Bran op 5 mrt 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Philip. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Cindy

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Bran op 5 mrt 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Cindy. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

4/10 – Matig

Walter

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room and washroom were not properly cleaned. Washroom smelt like a sewer. Would not recommend!
1 nacht verbleven in februari 2024
Reactie van Bran op 12 feb 2024
Thank you for taking the time to leave us a review, Walter. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. We hope to see you again soon.

10/10 – Uitstekend

Camille_Gary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I book this hotel for my parents stay for our relatives wedding since this hotel is just 10 minutes away from the wedding venue. They have a great stay here so far.
4 nachten verbleven in januari 2024
Reactie van Bran op 12 feb 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Camille_Gary. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

6/10 – Redelijk

John

Reisde met partner
It was a very nice place to be. But i need to work on some of the new staff so they can change the bedding everyday..
2 nachten verbleven in januari 2024
Reactie van Brandon op 12 feb 2024
Thank you for taking the time to leave us a review, John. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. We hope to see you again soon.

2/10 – Ontzettend slecht

jens

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not worth a penny!
Poor hotel management! We arrived exactly 3PM and we were met up with a long line of people that wanted to check-in in the hotel. We booked three rooms and when we already been checked-in we get three rooms in three differet floors. The worst case scenario is we can’t visit each other, because our key card can’t access the other floors where our family stays! Then we decided after we checked-in that we walked a tour to beach, and there we were informed that we cannot enter the hotel beach because we didn’t have any wristband with us! We talked to the hotel staff and showed him our key card with the hotel name with it. He didn’t care even! They should have told us when we checked-in, so we didn’t walk there with our poor daughter! During check-in, we didn’t get any information about beach wristband and what floor the swimming pool is. We had to figure it out. Then when we decided we wanted to get a shower before we’ll have dinner with family, we can’t go to shower beacuse we didn’t any towels in our room. We called the hotel staff on the telephone twice and complained about it but it took a while before we got the towels. And my wifes sister also needed towels and they got it first after 10PM when they called the staff about it. Really poor service. Won’t stay again here! We stayed in so many other hotels, but never experiences this one so bad! And this is the first time we complained about a hotel because it was too much!
1 nacht verbleven in januari 2024
Reactie van Bran op 12 feb 2024
Thank you for taking the time to leave us a review, Jens. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. We hope to see you again soon.

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Book this place after a previous booking, fell through at a property next-door that was likely a scam. This place is very nice for the price point. It’s everything you would expect from a new international hotel.
2 nachten verbleven in januari 2024
Reactie van Bran op 12 feb 2024
Warm greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Edward. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Kathrina, Stanley

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
love it
2 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Kathrina. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

8/10 – Goed

Cyril Franz

Positief: Netheid, personeel en service
Clean Safe and Modern but Showers need work.
The stay was pretty okay. O wasnt expecting much with the price just a basic clean stay and that was what I got. We were put on the 18th floor of what seemed like a brand new building. Perhaps that's why there was poor water pressure in the showers making showers a chore.
2 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Cyril. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

6/10 – Redelijk

Billy

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Poor service and conditions in room
4 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Thank you for taking the time to leave us a review, Billy. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

8/10 – Goed

kurt

2 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Thank you for taking the time to leave us a review, Kurt. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is nice
1 nacht verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Amy. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Agnes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Agnes. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

6/10 – Redelijk

Curt

1 nacht verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Thank you for taking the time to leave us a review, Curt. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

4/10 – Matig

Michael

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Thank you for taking the time to leave us a review, Michael. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

2/10 – Ontzettend slecht

SUGANAMI

1 nacht verbleven in januari 2024
Reactie van Bran op 29 jan 2024
Thank you for taking the time to leave us a review, Suganami. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

10/10 – Uitstekend

Santiago

3 nachten verbleven in november 2023
Reactie van Bran op 2 jan 2024
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Santiago. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

2/10 – Ontzettend slecht

Anilyn

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2023
Reactie van Bran op 2 jan 2024
Thank you for taking the time to leave us a review, Anilyn. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

6/10 – Redelijk

GLENN

1 nacht verbleven in december 2023
Reactie van Bran op 2 jan 2024
Thank you for taking the time to leave us a review, Glenn. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. Hope to see you again soon.

6/10 – Redelijk

Bruce, Bellevue

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was to hard , had to get my own clean towels every day , the room safe never worked
Reactie van Bran op 9 dec 2023
Thank you for taking the time to leave us a review, Bruce. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. We hope to see you again soon.

10/10 – Uitstekend

Philip

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel always has great staff!
1 nacht verbleven in november 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Phillip. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Louie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was so nice and the room was so clean and comfy
2 nachten verbleven in november 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Louie. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Philip

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is awesome, especially Fatima! The hotel room & food was excellent!
2 nachten verbleven in november 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Philip. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel , wish the area to beach was developed and need larger beach area
3 nachten verbleven in november 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, David. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

4/10 – Matig

Mikaela

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I’ve been going to Cebu ever since I was little. We go like 2-3 times a year and we like trying new hotels but we also have our favorites. This is my first time trying Savoy and let’s just say, I won’t be coming back. Our room was dirty, the bathroom is too small and they use shower curtains, who uses curtains for a hotel these days? There were molds even inside the room floor. The walls are not good too. I especially hate that the electric kettle is filthy! I asked for a clean one, I was given worse than the one in my room. The beach however is nice, like 5 minutes ride from the hotel, the shower is outdoor, the changing room and toilets are again dirty. Some had broken doors, no water in the toilet. Dirty, wet and gross! I hope they clean and maintain the cleanliness and facilities of the hotel. They maybe a “budgeted” hotel compared to the others but they have a reputation to keep. They need to do a better job cleaning! This is embarrassing especially to the guests and tourists.
2 nachten verbleven in november 2023
Reactie van Bran op 9 dec 2023
Thank you for taking the time to leave us a review, Mikaela. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. We hope to see you again soon.

6/10 – Redelijk

SYSTEM

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
If you want to sleep deeply, please don't stay
방음이 전혀 안되어서 윗층 층간 소음, 옆방 소음 그대로 다 들려서 잠을 잘 수가 없었습니다. 그나마 직원들은 친절합니다. I could Not sleep because there was not soundproof and I could hear upstairs and next door noise clearly. However, staffs are friendly.
3 nachten verbleven in november 2023
Reactie van Bran op 9 dec 2023
Thank you for taking the time to leave us a review. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome. We hope to see you again soon.

10/10 – Uitstekend

Blerim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best stay in Cebu
Great service friendly and warm welcoming staff clean and very comfortable
8 nachten verbleven in oktober 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Blerim. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

M F LUZ

1 nacht verbleven in november 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

ryu

2 nachten verbleven in oktober 2023
Reactie van Bran op 9 dec 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Ryu. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

6/10 – Redelijk

KYUNGHYUN

Zakenreiziger
가격은 좋고 친절하나 시끄럽고 주변이 공사중임
2 nachten verbleven in oktober 2023
Reactie van Brandon op 3 nov 2023
Thank you for taking the time to leave us a review, Kyunghyun. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome.Hope to see you again soon.

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Brandon op 3 nov 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Philip. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, especially Fatima & Cess!
1 nacht verbleven in oktober 2023
Reactie van Brandon op 3 nov 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Philip. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

6/10 – Redelijk

donna

Reisde met partner
Positief: Personeel en service
The employees were great!
2 nachten verbleven in oktober 2023
Reactie van Brandon op 3 nov 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, donna. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

6/10 – Redelijk

jihye

Reisde met familie
Negatief: Netheid
1 nacht verbleven in september 2023
Reactie van Brandon op 4 okt 2023
Thank you for taking the time to leave us a review, Jihye. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome.Hope to see you again soon.

6/10 – Redelijk

Arlene

Reisde met een groep
It was nice. They have to improve the buffet breakfast. I suggest more variety specially for their foreign guest.
3 nachten verbleven in september 2023
Reactie van Brandon op 24 sep 2023
Thank you for taking the time to leave us a review, Arlene. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

4/10 – Matig

Walter

Zakenreiziger
Bad breakfast, bad room services ,small rooms
5 nachten verbleven in september 2023
Reactie van Brandon op 17 sep 2023
Thank you for taking the time to leave us a review, Walter. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome.Hope to see you again soon.

6/10 – Redelijk

Armando

Reisde met partner
Positief: Voorzieningen
The property is modern and looks great . But the housekeeping needs some work. We did have any towels in our room and the toilet was clogged up.
1 nacht verbleven in september 2023
Reactie van Brandon op 17 sep 2023
Thank you for taking the time to leave us a review, Armando. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome.Hope to see you again soon.

8/10 – Goed

Rubilyn

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Brandon op 17 sep 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Rubilyn. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

8/10 – Goed

KENTARO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
エクスペディアが推奨しているバウチャーレッスンで予約しましたが他の方も書いている通り現地のホテルが対応しきれてないようでこのホテルもパスポートとバウチャー必須です。 最初に案内された部屋は3階でトイレが流れず…変更してもらい17回になってたのですが、部屋は快適でシャワーもしっかり出ます。プライベート感満点のプールやプールエリアにあるバーなどが最高でした。ボディーソープやリンスインシャンプーその他のアメニティー等は一通り揃っていますが、シャンプーとトリートメントは持っていくことをお勧めします。 I booked the voucher-less hotel recommended by Expedia, but as others have written, the local hotels do not seem to be able to handle this and this hotel also requires a passport and voucher. The first room we were shown was on the 3rd floor and the toilet did not flush...we had to have it changed and it was 17 times, but the room was comfortable and the shower worked well. The private pool and bar in the pool area were great. The room was very comfortable and the shower was excellent.
5 nachten verbleven in augustus 2023
Reactie van Brandon op 17 sep 2023
Warm Greetings from Savoy Hotel Mactan Newtown!Thank you for taking the time to leave us a review, Kentaro. The team strives to create a homey and memorable experience for our guests and we are more than glad you experienced it firsthand.Your feedback is important for us to continuously improve our services. We look forward to welcoming you again soon here at Savoy Hotel Mactan Newtown!

8/10 – Goed

Jakob

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
I DID PASS A WEEK AT SAVOY. I WAS UNSURE TO JUDGE THE WHOLE BETWEEN GOOD AND MODERATE. WHAT DID NOT REALLY SATIFY ME FULLY WAS ON ONE SIDE THE ROOM SERVICE AS THEY DID NOT COME DAILY AND THE THINGS THEY DID CHANGE WAS DIFFERENT - SOMETIMES NO FACE TOWEL, SOMETIMES NO NEW WATER OR COFFEE, TOILET PAPER REALLY TO THIN. RESTAURANT IT LOOKS THE ROLES ARE NOT CLEARLY ATTRIBUTED. RATHER LONG WAITING FOR FOOD AND ON LAST EVENING COOK WAS NOT ABLE TO PREPARE THE SALMON MENU. SOMETIMES LONG TIME NOBODY PASSING AT TABLE. WINE PRICE MUCH TOO HIGH: RED WINE BAREFOOT ALSO ITALIANNIS REST. AT AYALA MALL IN CEBU IS SELLING PER GLASS LESS THAN HALF PRICE AND PER BOTTLE ALMOST AT A THIRD.
7 nachten verbleven in augustus 2023
Reactie van Brandon op 17 sep 2023
Thank you for taking the time to leave us a review, Jakob. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome.Hope to see you again soon.

4/10 – Matig

Atsuki

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hot water did not come out so I asked them to fix it but they din not. So I could not take shower 2 nights! Other than that this hotel is OK.
3 nachten verbleven in augustus 2023
Reactie van Brandon op 31 aug 2023
Thank you for taking the time to leave us a review, Atsuki. Despite your experience during your stay with us, we always strive to make everyone's stay as relaxing as possible. Your feedback is important for us to continuously improve our services.We do hope that if your travels bring you to Cebu you will allow us to express our warm Savoy Hotel Mactan welcome.Hope to see you again soon.