Good morning!I'm truly sorry to hear about your comment. Of course, we take it into account to check and improve.You should have mentioned it to us immediately upon arrival. I can assure you that the reception, open 24 hours, would have been available at any time to send housekeepers for thorough cleanings and also to show you other apartments that might have been more to your liking.Unfortunately, you arrived just the day after the flood, which surely didn't contribute to making your stay pleasant.I hope that in the future you will give us another opportunity to offer you a pleasant, clear, and wonderful stay. If you decide to come, please communicate directly with me (Enzo). I can certainly arrange with the administration to reuse the unused nights.