In our 5 days of staying, our room was never cleaned. Housekeeping would leave the used and damp towels in the room. Beds were never made, and no vacuuming was done. Toilet paper was missing and we had to go to the front desk to get to get toilet paper and basic things such as tissues, and water. On top of that, the pool was closed for unknown reasons. When we went and looked at the pool ourselves, it looked perfectly normal. However, we loved the location, view and the staff were respectful and understanding of our concerns.