6/10 – Redelijk
Thomas
Reisde met familie en kleine kinderen
14 aug 2025
Negatief: Personeel en service, voorzieningen
Not Family Friendly (or even friendly)
We arrived after a long day of travel only to find that “free breakfast” noted on Expedia was only available for two people per room, not our whole family. (We did not have an ‘oversized’ party… three people in one room and four people in the other, all registered in our Expedia reservation. However, the front desk staff was dismissive and tried to argue that the manager had the Expedia site changed. When I shown her that the Expedia website noted “breakfast included” without any qualification or limitation, the staff said that they didn’t control Expedia and told us that we should feel very fortunate to get any breakfast at all since “most hotels don’t offer breakfast coupons.” In my travel experience and in my use of Expedia, I know that some hotels do and some do not. But I have never encountered a hotel that has Expedia note ‘free breakfast’ and 'breakfast included' that did not offer it to everyone in the room. At the end of the day, all I was really looking for was for the woman at the front desk to say, "You know, I see what you're saying. When I look at Expedia with you, I can certainly how you would have thought that. It is a little misleading. But, I'm really sorry--it is our policy and there really isn't anything that I'm authorized to do." Instead, I got, "You should feel lucky to get what you get." Oh, and the television was broken, with everything having a blue haze.
Thomas
1 nacht verbleven in augustus 2025
