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Beoordelingen van Smartflats Budget Louvain Central

3 out of 5
Smartflats Budget Louvain Central
48 Diestsestraat, Leuven

Beoordelingen

4,6
Gastenscore: 10 - Uitstekend. 2 van 17 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 17 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 17 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 17 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 17 beoordelingen" "

6,2/10

Netheid

9,0/10

Personeel en service

4,6/10

Voorzieningen

4,6/10

Staat van de accommodatie en faciliteiten

2,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Marloes

Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten

10/10 – Uitstekend

A.

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn appartement in binnenstad
Fijn appartement voor weinig geld. Huisnummer volgens info is 48 op de deur staat echter 50 beloofde espresso apparaat was niet aanwezig. Ik ga zeker terug
1 nacht verbleven in januari 2020
Reactie van Arnaud op 13 feb 2020
Goedendag en bedankt voor jullie reactie. Wij zijn blij te horen dat jullie verblijf bij ons is meegevallen. Onze ploeg werkt dag na dag hard om jullie het zo aangenaam mogelijk te maken,het doet ons deugd om zo een mooi bericht te krijgen! Dank u wel,wij hopen jullie in de toekomst terug te zien bij Aparthotels Smartflats. Prettige dag!

2/10 – Ontzettend slecht

Kara

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The shower did not for 3 days and the property refused to fix or accommodate a room change. We also expected a self catering accommodation however we only had a microwave. Trying to reach out to the property is near enough impossible as they do not answer the phone and the customer service is awful as we were promised a full refund and are still waiting on the property to get in contact with Expedia. Further more the toilet walls had condensation and damp everywhere in addition to not having an extractor fan meaning the bathroom smelled awful for the duration of our trip. Overall I was very disappointed in my stay and would not recommend anyone to stay at this accommodation.
6 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

David

4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Benjamin

1 nacht verbleven in juli 2023

4/10 – Matig

Coralie

Negatief: Voorzieningen
Complaints will be sent by e-mail
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

MICHAEL

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pull out bed was broken. Mattress was U-shaped and filthy. Floorboards had water come out from under them when toilet was flushed. Mold and water damage along skirting boards. Cement dust all over everything from construction in and around unit. Never seen a worse place to spend a night. Decided to stay in a hotel and owner did not grant a refund despite contact from third party vendor to do so. No phone number to contact anyone physically. Avoid at all costs
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Maria Houge

1 nacht verbleven in juni 2023

4/10 – Matig

Mark

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Upon arrival, I did not receive the access code to the apartment and had to phone to obtain it on a bank holiday. We were travelling with young children and this was a frustrating start to my stay, and I would have appreciated receiving this information in advance. The apartment lacked some basic facilities such as a dustpan to sweep up dirt. This made it difficult to maintain cleanliness during my stay. Additionally, I found that while the apartment had cooking facilities, the large windows could not be opened as the handle had been removed. This made it difficult to get fresh air into the apartment. The rest of the apartments in the building were undergoing renovations during my stay, which resulted in a lot of dust in the hallways. Despite these disappointments, the apartment was well-located in a lovely city. The location was convenient for exploring the city and accessing local amenities. However, I would hesitate to stay at this apartment again.
3 nachten verbleven in april 2023
Reactie van Julia from Louvain Central Residence - City Center op 25 apr 2023
Dear Mark,Thank you for the time taken to share your feedback with us.It is great to hear that you made the most of our convenient location, and we are pleased that you enjoyed exploring the beautiful city of Leuven. We do, however, regret that you were not entirely satisfied with your stay and regret the issues you mention regarding your apartment. Please accept our most sincere apologies for the inconvenience with your key codes, nevertheless, we have taken note of your feedback for review with our team. As you mention, we are currently carrying out maintenance work on our property, and we are sorry for any inconvenience this may have caused. We do keep all our properties up to date and regret that your apartment did not match your expectations. We have ensured that your feedback will be communicated with our maintenance team.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards,Julia from Louvain Central Residence - City Center

2/10 – Ontzettend slecht

Jessica

11 nachten verbleven in november 2022
Reactie van Julia from Louvain Central Residence - City Center op 5 dec 2022
Dear Jessica,Thank you for taking the time to rate your stay with us.We are very sorry you were not happy with your experience.We would certainly like to know how we could have improved your experienceWe look forward to welcoming you back. Best regards,Julia from Louvain Central Residence - City Center

6/10 – Redelijk

Philip

Reisde met een groep
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2022
Reactie van Julia from Louvain Central Residence - City Center op 5 dec 2022
Kära Philip, tack för att ni valde att recensera din vistelse.Det glädjer oss att ni verkar ha trivts bra hos oss och att våra lokaler upplevdes som välstädade. Att hålla rent och snyggt är en av våra högsta prioriteringar och det är alltid trevligt att veta att vi har lyckats med det. Med vänliga hälsningar,Julia from Louvain Central Residence - City Center

4/10 – Matig

Félix Jesús

Reisde met familie
Positief: Netheid
Como mucho para dormir
La habitación no es ni mucho menos como dice el anuncio, no había armario, no había tele y tampoco había utensilios de cocina como anuncian (cafetera, fregadero...)
2 nachten verbleven in augustus 2022
Reactie van Julia from Louvain Central Residence - City Center op 9 nov 2022
Estimado Félix,Recibimos su testimonio.Siempre estamos atentos a los comentarios de quienes nos visitan y tomamos nota de su apreciación en cuanto al equipamiento del apartamento. Tenga la certezas de que incluiremos todos los puntos que mencionó en nuestros procesos de mejora. Ha sido un placer recibirle, gracias por elegirnos.Esperamos nos conceda otra oportunidad para ofrecerle una experiencia del todo favorable. Cordiales saludos,Julia from Louvain Central Residence - City Center

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2022

10/10 – Uitstekend

Sonja

2 nachten verbleven in juli 2022

4/10 – Matig

Benjamin

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Tv did not work, stairs in the flat were crazy stee and not communicated to us at all.
1 nacht verbleven in mei 2022

4/10 – Matig

Lab, London

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Central and easy to get in with the codes and directions provided. State of the property is not the best. Dirty bathroom and very loud at night due to guests passing through first floor.
2 nachten verbleven in januari 2020
Reactie van Arnaud op 13 feb 2020
Hello , thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are sorry to see that you did not have a fully satisfying stay. Our team has taken your observations into consideration. The smartflats team

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
1 nacht verbleven in januari 2020