4/10 – Matig
J.V.A.
Zakenreiziger
4 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Fine hotel, horrible service! Not to return.
Fine hotel, horrible service. I had booked 2 rooms for me and a colleague, in total you are talking about 24 nights. When we arrived at the hotel, my partner was also with me and they said upon arrival that it would cost me US$40! per night (the difference between 1 person and 2 persons staying is about $11 per night if you book online). So, the lady at reception, knowing that there were 2 people staying in my room and we had a lot of luggage, gave my colleague, traveling with only 1 small trolley, the largest room, and put us in a small room. That my room was so much smaller, I only found out towards the end of my stay after seeing my colleague's.
Upon checking in, I paid the entire booking immediately and said that I found the extra US$40 per night rediculous. After a few days, we spoke again about this surcharge and I thought that we had an agreement for US$20 per night, but that was only applicable for the third and fourth night, it appeared afterwards. I have been fortunate to travel to Peru with my Peruvian partner prior, and when we stayed at the Casa Andina Premium (highly recommended) I never once had the issue.
Further more, when my mother in law arrived with a little girl that is actually my partner's daughter, they questioned her about the custody of the little girl, something that we found extremely disturbing.
Avoid room 415 since it's small, and your key refuses to work on a daily basis.
And don't think that a bottle of water is replaced on a daily basis.
J.V.A.
1 nacht verbleven in maart 2024
