Een binnenzwembad, een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van EPIC SANA Marques Hotel

5 out of 5
EPIC SANA Marques Hotel
Avenida Fontes de Pereira de Melo, 8, Lisbon

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 798 van 1012 beoordelingen" "
Gastenscore: 8 - Goed. 181 van 1012 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 1012 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 1012 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 1012 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Willeke

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super! Highly recommend! Absolute great experience! Many small initiatives in this hotel, that makes it feel like a 5 star hotel! For example at the pool (towels provided), we received a small snack and so did we in the bar lobby complimentary. The room was cleaned squeaky clean every day. Staff at every contact moment, including the men outside at the entrance, are very attentive and welcoming. The rooms are fully equipped with all you need. Breakfast is excellent! Just two small things that we noticed; there are 8 different light switches in one place and it would be nice to have symbols on there what switch is what function; we hit the wrong button in two occasions and it went completely dark haha. Second would be the bath tub; it’s so high, getting in and out could be a bit difficult if you’re not flexible or if you’re short. Overall would ABSOLUTELY recommend booking! Really great experience.
3 nachten verbleven in augustus 2023
Reactie van Guest Experience op 29 aug 2023
Dear Willeke,Thank you for staying at EPIC SANA Marquês during your visit to Lisbon and for the time taken to comment about your stay.We are delighted to read that you enjoyed your stay with us and that you have truly appreciated our overall facilities.Your contentment and comfort is our utmost reward, as we are constantly striving to achieve maximum satisfaction during your stay whilst keeping in mind that our aim is to surpass your expectations.Thank you for your recommendation!We look forward to welcome you again to EPIC SANA Marquês.Kindest regards,Karim Aly

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel with great rooms and service.
Very nice hotel with great rooms and service. breakfast and restaurant is good quality
2 nachten verbleven in april 2023
Reactie van Guest Experience Manager op 17 apr 2023
Dear Mr. David,Thank you for the preference shown towards EPIC SANA Marquês Hotel and the willingness to let us know your opinion about our service.We feel extremely delightful for your kind words. It us a pleasure to provide you with our best service in order for you to have the best hospitality experience.See you soon!Kind regards from sunny Lisbon,Paulo AlvesGuest Experience Manager

10/10 – Uitstekend

leo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Anarchie bij het zwembad
Uitstekend hotel prima personeel en keuken. Alleen bij het rooftop zwembad is het een anarchie van mensen. Gedoe met handdoeken en ligbedden bezet houden terwijl de gasten er niet zijn. Het bar personeel houdt geen toezicht. Wij waren 3 dagen in het hotel en wilden niet vechten om een plaatsje dus hebben we geen gebruik kunnen maken van het zwembad, jammer
3 nachten verbleven in augustus 2022

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel with beautiful rooms!
Fantastic hotel with beautiful rooms! We enjoyed our stay and breakfast and dinner options are very good !!!
2 nachten verbleven in mei 2022
Reactie van Guest Experience Manager op 16 jun 2022
Dear Mr. David We would like to thank you for choosing EPIC SANA Marquês Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, Paulo Alves

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2022

10/10 – Uitstekend

Ryan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel, loved it. Amazing room and staff
Amazing room and staff. Location is good and I loved the details in the room. Very new, my room was in the part of the hotel that was recently built. Nice gym too and very good breakfast. Definitely 5 star.
2 nachten verbleven in januari 2022
Reactie van Guest Experience op 29 jan 2022
Dear Ryan, We sincerely aprecciate your preference for EPIC SANA Marquês and on behalf of all our EPIC team we would like to thank you for your excellent review! We are so pleased to hear that you have enjoyed your recent stay with us as also services and location. We all know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded! Your satisfaction is ours too. We look forward to welcome you soon, Kindest regards, Karim Aly

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great hotel - great accommodations
1 nacht verbleven in januari 2022
Reactie van Guest Experience op 10 jan 2022
Dear Mr. Dennis, Thank you so much for being our guest and for select our Hotel in Lisbon. We truly hope to have the opportunity to welcome you in the future. Kind regards, Paulo Alves Guest Experience

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021
Reactie van Guest Experience op 7 jan 2022
Dear Mr. Frank, Thank you very much for your preference for Epic Sana Marquês and for taking the time to share your great score! We all know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded! Your satisfaction is ours too. Wish you a EPIC 2022!!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Prima hotel, goede service, nette kamer, goed ontbijt, voor diner beter de stad zelf bezoeken. Wel veel schoonmaak, soms wel 3 keer op een avond.
4 nachten verbleven in december 2018

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer nette en correct hotel
Zeer nette en goede ontvangst...Perfecte service
4 nachten verbleven in december 2018
Reactie van Guest Experience op 11 dec 2018
Dear Mr. Dennis, Thank you for the preference shown towards SANA Lisboa Hotel and the willingness to let us know your opinion about our service. We feel extremely delightful for your kind words. It us a pleasure to provide you with our best service in order for you to have the best hospitality experience. See you soon. Best regards, Paulo Alves Guest Experience

10/10 – Uitstekend

Jan Cornelis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een super hotel, met goede bereikbaarheid.
Vanaf het moment van inchecking tot het moment van vertrek was de behandeling van alle aanwezige personeel, zéér vriendelijk, deskundig en dienstbaar. Het ontbijt was erg uitgebreid en smaakvol.
4 nachten verbleven in april 2018

10/10 – Uitstekend

René, Gent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk en zeer goed gelegen hotel
zeer goed gelegen modern hotel op wandelafstand van het centrum van Lissabon en vlakbij Praça de Pombal. Zeer goede prijs/kwaliteit.
4 nachten verbleven in april 2018

8/10 – Goed

rianne, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel, prima locatie vlakbij marqués pombal.
4 nachten verbleven in augustus 2017

10/10 – Uitstekend

harry, nedeland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
city trip
Dicht bij centrum en alle openbare voorzieningen zoals trein tram en metro.
4 nachten verbleven in juli 2017

10/10 – Uitstekend

Adela

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The hotel was super clean and modern, the staff was extremely friendly and accommodating. Really enjoyed my stay here!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Ajit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, great service, nice rooftop pool and bar.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Thomas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel for a stay in Lisbon. Easily walkable down to the town centre, hotel is lovely with great amenities. Highly recommend
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rebecca Allyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hope to return!
4 nachten verbleven in april 2024

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un établissement au top ! Le service était parfait de notre arrivée à notre départ ! Personnel très accueillant et accessible ! L’hôtel en lui même est sublime et très agréable muni d’un spa et d’une piscine en roof top ! Je le recommande vivement pour un séjour à Lisbonne
7 nachten verbleven in april 2024

10/10 – Uitstekend

helene

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great location. close to airport. walkable, transportation and shopping. wonderful amenities and great staff
2 nachten verbleven in april 2024
Reactie van Guest Experience op 26 apr 2024
Dear Dear X,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

8/10 – Goed

Walter

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
This is marketed as 5 star but I feel it was a 4 star property
2 nachten verbleven in april 2024
Reactie van Guest Experience op 26 apr 2024
Dear WalterWe sincerely thank you for taking the time to answer our survey, your honest opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations regarding the overall stay. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Juan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fácil de llegar Te reciben el coche Muy amables Buena ubicacion
3 nachten verbleven in april 2024
Reactie van Guest Experience op 26 apr 2024
Dear Juan,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

6/10 – Redelijk

Valmore

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel is really nice place to stay but the food is terrible Very low quality for this kind of hotel The food is for very low cost, no flavor and not good
2 nachten verbleven in april 2024
Reactie van Guest Experience op 19 apr 2024
Dear Valmore,We truly appreciate your feedback and are pleased to know that you found our hotel to be a pleasant place to stay. However, we're deeply sorry to learn that your dining experience did not meet your expectations. Providing high-quality cuisine is important to us, and we regret that we fell short on this occasion. Your comments will be shared with our culinary team for immediate review and improvement. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Kindest regards,Karim AlyGuest Experience Manager

10/10 – Uitstekend

Jon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the pool, the staff and the decor. Very convenient for walking or transport. Excellent stay!
2 nachten verbleven in april 2024
Reactie van Guest Experience op 16 apr 2024
Dear JonWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

10/10 – Uitstekend

James

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In short everything was stellar amazing service and care second to none! 13/10 will stay again!
5 nachten verbleven in maart 2024
Reactie van Guest Experience op 16 apr 2024
Dear X,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope you had an amazing time on your 2nd visit!Kind regards,Karim AlyGuest Experience

8/10 – Goed

Meghna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was very good. Lots of options. Rooms are small.
1 nacht verbleven in april 2024
Reactie van Guest Experience op 16 apr 2024
Dear MeghnaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

10/10 – Uitstekend

Consuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel. Walkable everywhere. Staff was amazing. Highly recommend
2 nachten verbleven in april 2024
Reactie van Guest Experience op 16 apr 2024
Dear ConsuelWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Jesualexander

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and accommodating. They offered an upgrade and sent over sparkling wine and desserts for my fiancés birthday.
3 nachten verbleven in maart 2024
Reactie van Guest Experience op 16 apr 2024
Dear JesualexanderWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Francisco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El desayuno excelente. El lugar muy bonito y cómodo. El personal sumamente atento.
3 nachten verbleven in maart 2024
Reactie van Guest Experience op 1 apr 2024
Dear Francisco,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

ANDRES, BOGOTA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Volveria sin dudarlo
4 nachten verbleven in maart 2024
Reactie van Elisa Pena - Guest Experience op 1 apr 2024
Dear AndresWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Valeria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Experience op 26 apr 2024
Dear ValeriaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Adam

3 nachten verbleven in maart 2024
Reactie van Guest Experience op 16 apr 2024
Dear AdamWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

10/10 – Uitstekend

Marti

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent all around.
3 nachten verbleven in maart 2024
Reactie van Guest Experience op 28 mrt 2024
Dear Marti We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Vikas

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful rooms and amazing hotel with a wide spread breakfast. Loved everything in this hotel.
3 nachten verbleven in februari 2024
Reactie van Guest Experience op 28 mrt 2024
Dear VikasWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Marti

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has everything you need! Beautiful rooms, perfect location, amazing breakfast and great staff.
1 nacht verbleven in maart 2024
Reactie van Elisa Pena - Guest Experience op 20 mrt 2024
Dear Marti, We sincerely thank you for taking the time to evaluate your experience. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality and variety of our breakfast as well as the the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service
Staff could not be more helpful. Very clean, a little far from the old city but if you dont mind walking, which i don't, it was an excellent location.
1 nacht verbleven in maart 2024
Reactie van Elisa Pena - Guest Experience op 20 mrt 2024
Dear Mrs. Alicia,We sincerely thank you for taking the time to evaluate your experience. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

10/10 – Uitstekend

Nazim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff, great location and excellent room.
3 nachten verbleven in maart 2024
Reactie van Elisa Pena - Guest Experience op 11 mrt 2024
Dear Mr. Nazim,We are delighted to hear you have enjoyed the overall experience with us at EPIC SANA Marquês. On behalf of the entire team, we sincerely appreciate your preference.Kind regards

10/10 – Uitstekend

Aditya

1 nacht verbleven in maart 2024
Reactie van Guest Experience op 28 mrt 2024
Dear Aditya We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Alessio, Calvenzano

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Guest Experience op 28 mrt 2024
Dear AlessioWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Neha

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay at Epic SANA was wonderful, despite being only 24 hours. It's one of my favorite hotels, conveniently located just 15 minutes from the airport. Taking a cab from the airport proves to be easier and more cost-efficient than pre-booking. The fare was approximately 10 euros. The hotel exudes a calming and relaxing atmosphere, with fantastic amenities and practical yet impressive decor. It's certainly a highly recommended hotel, with spacious surroundings. While we didn't dine at the Italian restaurant, we enjoyed drinks at the bar, where the DJ provided fantastic entertainment. The lobby bar offered reasonably priced drinks and delicious cocktails. Beatriz at the front desk was exceptionally helpful and kind. She demonstrated excellent knowledge of her customers and went out of her way to accommodate us, granting a late check-out for which we were grateful. Her communication skills and dedication to her role were evident – thank you, Beatriz! The hotel's proximity to the city center makes it easily accessible, with a 30-40 minute walk offering delightful scenery and quaint streets to explore. Breakfast, included in our stay, was excellent, featuring a vast selection of fresh bakery items, food, and fruits. It provided a great start to the day. We didn't have time for a treatment, the spa was a relaxing and clean space, and we were grateful to be able to use the facilities for free. Definitely recommend this hotel.
1 nacht verbleven in maart 2024
Reactie van Elisa Pena - Guest Experience op 5 mrt 2024
Dear Mrs. Neha, We are honored to receive the wonderful feedback you shared with us regarding your recent experience at EPIC SANA Marquês. Your comments regarding the quality of the service leave us flattered and with more motivation to continue improving every day and presenting a service of excellence. On behalf of the whole team, and especially Beatriz, we would like to thank you for taking the time to evaluate your stay, and we are delighted to hear that we exceeded your expectations. Thank you for your preference and we look forward to seeing you in Lisbon in the near future!

8/10 – Goed

Shaneka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is nice. There was a big conference happening so it was overcrowded and made for long elevator wait times.
2 nachten verbleven in februari 2024
Reactie van Guest Experience op 1 mrt 2024
Dear ShanekaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.We do apologize for any inconvenience faced during your stay and we do hope to regain your confidence so we can provide you a better experience in the future,Kind regards,Karim AlyGuest Experience

10/10 – Uitstekend

Earlene

3 nachten verbleven in februari 2024
Reactie van Guest Experience op 28 mrt 2024
Dear Earlene We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

Shlomi Shlomo

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was great, thank you very much.
2 nachten verbleven in februari 2024
Reactie van Elisa Pena - Guest Experience op 22 feb 2024
Dear Mr. Shlomi Shlomo, We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

10/10 – Uitstekend

Yoon Jin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Gorgeous view from the room. Nothing to complain about. Highly recommended! The staff at reception were always super friendly and nice.
Reactie van Guest Experience op 21 feb 2024
Dear Yoon Jin ,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

10/10 – Uitstekend

Gladys, La Quinta

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel: rooms, spa, lobby, bar, restaurant all amazing. The staff were excellent. Special thank you to the following: Andreia Pinheiro, Ines Costa, Artur Ferreira thank you very much. A special thank you to Jessie Gulay for going above and beyond to make my seven year old grandchild Kennedy comfortable. Thank you to all the staff at the spa, I am so sorry I did not write your names down.
5 nachten verbleven in februari 2024
Reactie van Guest Experience op 21 feb 2024
Dear Gladys ,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

8/10 – Goed

Shlomi Shlomo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast
3 nachten verbleven in februari 2024
Reactie van Guest Experience op 21 feb 2024
Dear Shlomi Shlomo We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

10/10 – Uitstekend

Gladys, La Quinta

3 nachten verbleven in februari 2024
Reactie van Guest Experience op 28 mrt 2024
Dear GladysWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

10/10 – Uitstekend

richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible service and food, staff couldn’t have been more attentive.
3 nachten verbleven in februari 2024
Reactie van Guest Experience op 13 feb 2024
Dear RichardWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

2/10 – Ontzettend slecht

Hongyi

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk is very unfriendly, and tried to overcharge the fee , and the breakfast was little choices and not worth the price , the roof swimming pool is also not open , in general the service and experience there was good
1 nacht verbleven in februari 2024
Reactie van Guest Experience op 8 feb 2024
Dear HongyiThank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent stay with us.We regret to hear that you found our front desk service to be unfriendly and that there was an issue with the fee. Kindly note that the fees are corresponding the breakfast which was not included as well the supplement for a double occupancy.Regarding the breakfast options, we apologize if they did not meet your expectations. We continuously strive to improve our offerings, and your feedback will be taken into consideration as we evaluate and enhance our breakfast menu.We appreciate your kind words regarding the overall service and experience at our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Please do not hesitate to contact us directly if there is anything else we can assist you with.Warm regards,Karim AlyGuest Experience

10/10 – Uitstekend

Busisiwe Precias

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Recommend this amazing tell to anybody you know same standard and same five star like it’s Carlsen or four season just half the price
3 nachten verbleven in januari 2024
Reactie van Elisa Pena - Guest Experience op 1 feb 2024
Dear Busisiwe Precias, Thank you for the time taken to evaluate your experience at EPIC SANA Marquês. We are glad to hear we were able to exceed your expectations. It was a pleasure to have you and we look forward for a future visit. Kind regards from Lisbon