Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. Every detail of the hotel was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are glad to know you enjoyed your stay with us.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time spent giving us your feedback about your stay at LUMEN Hotel & The Lisbon Light Show.We can see that your stay with us went well, but we can also realize that we haven’t exceed your expectations as we always try.Regarding the bread and pancakes, we registered your comment and we will verify if anything different happened. At this time of the year, we prefer to use less quantity, but replace more times, to avoid the products to stay there so long.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!All the details of the hotel was thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.For example, the voucher we give you if you skip the room cleaning, is just a small gesture to try to reduce the impact on the environment. We are really happy to know you have appreciated everything!We are looking forward to see you soon back to our hotel!Best regards

Dear Client,I would like to thank you for taking the time to give us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show.We were extremely pleased to realize that your experience with us was very positive. If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. As you mentioned, we are well located to easily access the downtown or any place at the city, walking, by metro or any other option.We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it! Specially the videomapping show, The Lisbon Light Show. We hope we can meet you again pretty soon!Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!As you mentioned, we are well located to easily access the downtown or any place at the city. and we have the best team with us. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay, and specially to try to reduce the impact that our operation has to the environment. We are glad you enjoyed it!We hope we can meet you again soon.Best regards

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our clean rooms and specially our lovely staff. We have the privilege to have the best team with us. We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.We hope we can meet you again pretty soon!Best regards

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our excellent conditions. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it! Specially the videomapping show, The Lisbon Light Show, and the potential of the rooftop. With a wonderful view and a bar, you have the best scenario to enjoy the pool.We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We would like to thank you for the time spent giving us your feedback about your stay at LUMEN Hotel & The Lisbon Light Show.We can see that, unfortunately, your stay with us wasn't as expected and we haven’t exceed your expectations as we always try. Please contact us in order to give us your suggestions or recommendations. We believe we can provide you an incredible next stay.Looking forward to see you again.Best regards

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our staff and videomapping show. Our brilliant staff, fortunately, is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it! Specially the videomapping show, The Lisbon Light Show.We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel, such as the style and the food, were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again pretty soon!Best regards

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our style and the colors chosen for the decoration. Actually, our breakfast is delicious and the boost you need to enjoy the day. Our brilliant staff, fortunately, is constantly praised and they are a huge part of our success. We are glad you emphasized them.As you mentioned, we are well located to easily access the downtown or any place at the city, walking or by metro.All the details of the hotel were thought out in order to provide a comfortable stay. We are very happy to know you enjoyed it! We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,I would like to thank you for the time you spent for giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive and you consider us a great hotel. It is very rewarding to know our dedication worth it and our guests praise our staff. We do have the best team, particularly chosen, to provide a great service and to always try to exceed expectations, specially with health issues. If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our beds as super comfortable. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We would like to thank you for the time spent giving us your feedbackWe can see that your stay with us went well, but we can also realize that we haven’t exceed your expectations as we always try.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback, noticing our style as modern, nice and clean. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it, specially the size of the beds!As you mentioned, we are well located to easily access the downtown or any place at the city. Regarding the staff, we have carefully selected our staff accordingly to a specific profile. Fortunately they are constantly praised and they are a huge part of our success.We hope we can meet you again pretty soon!Best regards

Dear Guest,I hope this mail finds you well.I would like to thank you for your recent stay at LUMEN Hotel.We are absolutely devastated to see that we did not meet your expectations.The hotel’s location is fantastic in our opinion, because we are less than 500meters aways from Lisbon’s main square (Marques de Pombal) and main Avenue (Liberdade), metro station less than 100meters away (from this station in less than 10 minutes you are able to get to the city’s main touristic points), shopping centers in less that 500meters away (Atrium Saldanha) and so on… Even so, the fact that we are 100meters away from the main avenue (Fontes Pereira de Melo), allow us to avoid all the city noise (traffic, sirens, crowd, etc…). Regarding the show, we are very sorry that you have not appreciated. Usually the feedback is fantastic and the hotel in two years already won awards and was nominated for several others mainly because of the spectacular show and hotel’s concept, such as Best Concept Hotel by World Luxury Awards.We have a pre-show for 3 minutes about the hotel and then a show about Lisbon’s culture, highlights, monuments, gastronomy, music that has 13 minutes and it is called “The Lisbon Light Show”, have you seen the whole show?The Executive rooms have bigger variety of amenities, turndown service, robes and slippers on the room and free access to the Executive Lounge where we have printer facilities, coworking zone and some complimentary food and drinks. I’m sorry if the cleaning did not meet your expectations. It is an odd situation for us once we have very high standards and outstanding cleaning ranking 9.6 overall (0-10).Usually, our breakfast variety and quality are constantly praised, but can you tell us what is missing in our breakfast?1.Station 1 of 4: Hot dishes (12 different options): sausages, bacon, baked beans, eggs (fried, scrambled and boiled), tomato and mushrooms, among others;2.Station 2 of 4: Cold station: delicatessen assortment, vegetables variety, yogurt, fruits and butter;3.Station 3 of 4: Bakery & Pastry: different kind of bread and pastry selection;4.Station 4 of 4: Healthy Corner & Drinks: seeds, pancakes, waffles, jams, juices, water, sparkling wineHave you seen the 4 stations?We are tremendously sad to see that we have failed to meet your expectations. This is the opposite of our goals.For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel! We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We were pleased to realize that you enjoyed the room, noticing it as modern and spacious. Regarding the breakfast, we have some new members who are still getting used with the procedures. However, we apologize if your experience were affected by this detail.We are really trying hard to be different. We hope we can meet you another time.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.Our food is delicious and impossible to forget, together with our brilliant staff. Fortunately they are constantly praised and they are a huge part of our success.We hope we can meet you soon for another mimosa!For any further comments or suggestions, please feel free to contact us.Best regards

Estimado Cliente,Gostaria de agradecer o tempo que despendeu a dar-nos a sua opinião sobre a sua estadia no LUMEN Hotel & The Lisbon Light Show. Ficámos extremamente satisfeitos ao perceber que a sua experiência connosco foi muito positiva e que apreciou o nosso estilo, bem como o nosso staff. De facto, todo o processo de recrutamento é bastante exigente para que tenhamos as melhores pessoas a trabalhar connosco. É muito gratificante saber que estamos no caminho certo e que a nossa equipa é parte essencial do nosso sucesso. Efectivamente, tentamos ser diferentes e proporcionar uma experiência inesquecível.Caso tenha qualquer sugestão de melhoria, ou outro assunto que queira abordar, por favor disponha!Esperamos revê-lo brevemente no nosso hotel.Com os nossos melhores cumprimentos

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!As you mentioned, we are well located to easily access the downtown or any place at the city. and we have the best team with us. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, our food is delicious and impossible to forget, together with our brilliant staff. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. We are looking forward to see you soon back to our hotel!Kind regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. As you mentioned, we are well located to easily access the downtown or any place at the city. We are looking forward to see you soon back to our hotel!For any further comments or suggestions, please feel free to contact us.Best regards

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We hope we can meet you again soon.Best regards,Joana Rocha

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. Actually, every detail was thought and we have high standards of service in order to provide a wonderful stay to our guests. We have the best team with us. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.Also, we appreciate your good reference to the wonderful The Lisbon Light Show.We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

Dear Guest,We appreciate your feedback about LUMEN Hotel & The Lisbon Light Show. We are really happy to know we have achieved our major goal, which is our guest's satisfaction.We hope we can meet you again pretty soon!Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We really appreciate your excellent feedback. We are looking forward to see you soon back to our hotel!Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time you spent giving us your opinion about your stay at LUMEN Hotel & The Lisbon Light Show. We are extremely happy by knowing that your experience with us was very positive. It is very rewarding to know our dedication worth it and our guests want to spread our name and come back!. We are really trying to make a difference. We have selected carefully our staff accordingly to a specific profile. Fortunately the staff is constantly praised and they are a huge part of our success.All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed the armosphere!We hope we can meet you again soon.Best regards

Dear Guest,We are extremely happy with your feedback. It is very rewarding to know our guests recognize our dedication and, most of all, we have achieved our major goal, which is our guest’s satisfaction. All the details of the hotel were thought out in order to provide a comfortable stay. We are glad you enjoyed it!We are looking forward to see you soon back to our hotel!Best regards

Dear Guest,I hope this email finds you well.I would like to thank you for the time spent fulfilling our survey.I can see that overall, your stay with us went well, but I can also see that we haven’t exceed your expectations as we always try.Regarding your remarks, please allow me to comment:-We have city view rooms (with an orientation for the city called City Rooms) and Show View Rooms (with an orientation for the videomapping show and Patio). The Show view rooms are more expensive, because our guests can see the show from the comfort of their room. You have stayed in a Show View Room.-Regarding the show, we are very sorry that you have not appreciated. Usually the feedback is fantastic and the hotel in two years already won awards and was nominated for several others mainly because of the spectacular show and hotel’s concept.We have a pre-show for 3 minutes about the hotel and then a show about Lisbon’s culture, highlights, monuments, gastronomy, music that has 13 minutes and it is called “The Lisbon Light Show”, have you seen the whole show?For any further comments, feel free to contact us.Looking forward to meet you again!Best regards,Lumen Hotel

Dear Guest,I hope this email finds you well.I would like to thank you for the time spent fulfilling our survey.I can see that overall, your stay with us went well, but I can also see that we haven’t exceed your expectations as we always try.Regarding the iron remark we have:1.On the tablet that you can find in very room, we have the information available that we have the steamer available on request2.Besides the steamers, we do have the ironing service, made by our staff mainly or by our suppliers, did you request more information about this?3.The iron, it is an equipment that has security problems, that is the reason why we have the steamers or ironing service. Have a fantastic weekend.Best regards,Joana Rocha

Dear Guest,We would like to thank you for the time spent giving us your feedbackWe can see that your stay with us went well, but we can also realize that we haven’t exceed your expectations as we always try.If you have any suggestions or recommendations, please feel free to contact us.Looking forward to see you again.Best regards,Joana Rocha