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Beoordelingen van Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1804 van 2911 beoordelingen" "
Gastenscore: 8 - Goed. 619 van 2911 beoordelingen" "
Gastenscore: 6 - Redelijk. 265 van 2911 beoordelingen" "
Gastenscore: 4 - Matig. 115 van 2911 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 108 van 2911 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Katsuhiro

Positief: Personeel en service, staat van de accommodatie en faciliteiten
very close to the terminal 5
1 nacht verbleven in april 2024

6/10 – Redelijk

Julia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I arrived at 11 pm to an empty airport terminal. There were no signs directing me to the hotel and no one to ask. I had gone online ahead of time and saw video or would have had no clue at all. A stock boy at store directed me to a lift that went no where. Another person also searching for the hotel and I finally found the right lift (with first mention of hotel we had seen). I had requested a room on ground floor and/or near lobby. Was given accessible room on third floor with strange and unnecessary set up. No instruction at all for lightening or other necessities. Asked for new room and was given an upgrade which was much appreciated. The hotel tries to be very upscale modern, but lacks instruction on the basics that accompany that. Just help finding the hotel would be a good start.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Julia, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Nils

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy checkin, friendly staff, great rooms. Not as british as a breakfast as I had hoped, but I enjoyed it nonetheless :)
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Nils, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very nice hotel with great staff and a walkway to t5
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Mark, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 – Goed

Derek

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only negative was having to wait about 30 minutes to check into the hotel. Long line at 11pm at night after a long day flying.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Derek, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Lami

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Lami, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Connected to Heathrow Terminal 5 for easy walk to hotel from airport
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Mark, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 – Redelijk

Alexandros

Positief: Voorzieningen
Nothing really stands out
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Alexandros, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

6/10 – Redelijk

Ceri

Zakenreiziger
Great location but WiFi and data dreadful and tv kept turning off
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Ceri, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Jaya

Reisde met familie
Very nice stay, excellent staff courteous and knowledgeable
2 nachten verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Jaya, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 minutes to checkin for BA
2 nachten verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Kathryn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

4/10 – Matig

Jason

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Appalling check-in facility, late in the evening huge lines not enough reception staff, and lack of instructions once you finally reach check-in. Also saw a customer move to the front of the queue as he offered to upgrade the room he had booked.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Jason, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

LUIS

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a nice and clean hotel, very convenient situated in LHR Terminal 5. The staff is friendly
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Lisa, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

SALEEM

1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Saleem,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to travel facilities
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 26 apr 2024
Dear Mark, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

4/10 – Matig

Alfonso

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Rooms are really old. Service is bad
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Alfonso, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Kenneth, Calgary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance to departure terminal
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 26 apr 2024
Dear Kenneth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

christopher

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent option for night before flights, good value and very comfortable.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 26 apr 2024
Dear Christopher, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

John

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sign posting for hotel could be more obvious, ended up in T5. Once at hotel everything is good and access to airport is very simple
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 25 apr 2024
Dear John, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. Unfortunately we are restricted with the quantity, size and location of external signage of the hotel, from Heathrow. But will continue to voice our guest’s feedback. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Gail, Corvallis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel by T5
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 24 apr 2024
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 – Redelijk

steven

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Took 4 tries to get key card to work properly. Line to check in was huge with only one person working at desk. Took ages for room service to answer the phone. Seems to be very understaffed for night shift.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 23 apr 2024
Dear Steven, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very quiet
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 23 apr 2024
Dear Martin, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Jane

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very handy for T5
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 23 apr 2024
Dear Jane, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Deniz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most convenient hotel at terminal 5.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 23 apr 2024
Dear Deniz, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Matthew, Gosport

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 23 apr 2024
Dear Matthew, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Neal, Edinburgh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice and clean , convenient for T5 and couldn’t hear the planes at all. Will stay again for sure
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 23 apr 2024
Dear Neal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Ricky

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quick and easy check in and also very convenient for T5
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 19 apr 2024
Dear Ricky, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

Derrick

Everything was great except the restaurant did not honor my dinner reservation when my flight was late. Less than an hour late.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 16 apr 2024
Dear Derrick, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Helen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property had all I needed, and I appreciated the complementary mini bar. Scales to weigh luggage somewhere would be useful.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 16 apr 2024
Dear Helen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

Yuanyuan

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 16 apr 2024
Dear Yuanyuan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Noel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An excellent hotel: very comfortable room and good dining options. The hotel is ideal for flight connections at Terminal 5.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 14 apr 2024
Dear Noel, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

James, Miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 14 apr 2024
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Richard, Port Hueneme

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, convenient, clean, and quiet. This is the place to book if you have an overnight layover between flights. Oh, and good food too!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 14 apr 2024
Dear Jessica, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 – Goed

Sally

1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Sally, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

Mark, Surrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff good but i had another traveller come in to the room as one of the he receptionist double booked the room that I was in. This should not happen and direction could be clearer to get to the hotel on the site.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 12 apr 2024
Dear Mark, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Front of House Manager, to review your comment with their team to better understand how the double booking occurred and to ensure this is not repeated. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 11 apr 2024
Dear Patrick, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Gregory, Craigavon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only a short walk from terminal 5 arrivals which was very convenient. I found the room & bathroom very clean with the room being very suitable for the business user as all the connection facilities are there. I stayed here as I was checking in for another flight the following morning, which I guess is what most of their guests do. Hotel recommended.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 10 apr 2024
Dear Gregory, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Karen

1 nacht verbleven in maart 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Karen, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Gail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely accommodation and international restaurant and walkable to Terminal 5 LHR
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 10 apr 2024
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Alexander

1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Alexander, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Jennifer

1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Jennifer, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here several times before flying out from terminal 5. It’s so convenient just a short walk from the terminal. Rooms are clean and well equipped and the breakfast is vast. Parking on site is expensive, but you pay for the convenience.
1 nacht verbleven in maart 2024
Reactie van Mohammed Serhan op 10 apr 2024
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 1 mei 2024
Dear Elizabeth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 – Redelijk

Christina

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was very difficult to find this hotel. They should send guests a map before check in. I also booked two rooms together at the same time under my expedia account and the rooms were nowhere near each other, that was confusing.
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 10 apr 2024
Dear Christina, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 – Ontzettend slecht

Ronald

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
I made a mistake on the dates by a day. My bad. St check- in, they offered me a downgrade from our 3-day Prestige Suite booking at the same price. Remarkably, tried to argue that I couldn’t even get the room I paid for after the first ( erroneous) day. My booking started the next day but I couldn’t get the room I paid for!!! Then they lost our stuff, including the personal belongings of a high-ranking staff member of a well known bank and her business laptop which they insisted to put in their safe because the room safe didn’t work but then just left all the belongings out including credit cards, overnight. The day manager refused to accept responsibility for the night manager. “ We don’t share responsibilities “ Never ever again!
2 nachten verbleven in april 2024
Reactie van Mohammed Serhan op 9 apr 2024
Dear Ronald, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the fact that the Hotel was accessible by walking from Heathrow Terminal. It is a bit of a long walk (approx. 10 to 15 minutes) but it still was great that we didn't need to find any taxi or public transporation to access the Hotel. The room interior was a bit dated and we had an issue with not being able to charge our cell phones. This was rectified with a call to the front desk and a nice maintenance man came and fixed our electrical issue and gave us a plug in charger for UK outlets so we could charge our phones. The breakfast buffet was top notch with so many choices and high quality items that there was no way you would ever be able to try everything. Also there was an omelet bar where you could get custom omelets made for you. The price per nice was a bit price $200 USD per night but we were happy overall. Also the hotel room was quite well insulated and the beds very comfy. We did not hear any airport noise during our stay at the Hotel.
1 nacht verbleven in maart 2024
Reactie van Mohammed Serhan op 8 apr 2024
Dear Michael, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

2/10 – Ontzettend slecht

Ed

1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 28 apr 2024
Dear Ed,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Goed

Sunil

1 nacht verbleven in maart 2024
Reactie van Mohammed Serhan op 9 apr 2024
Dear Sunil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Uitstekend

Yesenia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk customer service is excellent, breakfast is lacking options and the housekeeping is not doing proper job, there was not toilet paper in the bathroom , they didn’t replace the last customer use of toilet paper not toiletries either! I wonder if they even cleaned the bathroom at all or Theron for that matter … I guess they only changed the sheets if I was lucky, and that was it !
1 nacht verbleven in april 2024
Reactie van Mohammed Serhan op 8 apr 2024
Dear Yesenia, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, especially with Housekeeping; reiterating the importance of ensuring the bedroom and bathroom are to the highest standards. As we aim to work on the issues you have highlighted. With regards to our breakfast, we have made extensive changes and enhancements to the offering, catering to all guests needs. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager