4/10 – Matig
Carl
Reisde met familie
17 aug 2025
Negatief: Netheid, personeel en service
The room I had 1206 just smelled old and stale like the rug had not been cleaned. They offered to put me in another room on the same floor and that room also smelled stale and like the rug had not been cleaned so I decided to stay in the first room. However, by11 PM that night, the stench was so bad I called down to the front desk and asked them to send house keeping up. They sent someone up to spray in the room, and I was also able to crack the window a little bit and let some fresh air in. The last bad thing was the next day Saturday we went out in the morning and came back around 5 PM and housekeeping had not even come and cleaned the room. I went down to the front desk and the only reason the overall rating for this review has a 2 instead of a 1 is because the gentleman at the front desk named Ayoub was absolutely sensational in terms of his customer service skills. So he deserves a raise.
Carl
2 nachten verbleven in augustus 2025