Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 258 van 550 beoordelingen" "
10 - Uitstekend
258
Gastenscore: 8 - Goed. 178 van 550 beoordelingen" "
8 - Goed
178
Gastenscore: 6 - Redelijk. 68 van 550 beoordelingen" "
6 - Redelijk
68
Gastenscore: 4 - Matig. 24 van 550 beoordelingen" "
4 - Matig
24
Gastenscore: 2 - Ontzettend slecht. 22 van 550 beoordelingen" "
2 - Ontzettend slecht
22
9,0/10
Netheid
8,6/10
Personeel en service
8,8/10
Voorzieningen
8,4/10
Staat van de accommodatie en faciliteiten
8,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Hanneke
3 aug 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hanneke
2 nachten verbleven in juli 2020
2/10 – Ontzettend slecht
Tim
15 mei 2024
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Tim
1 nacht verbleven in mei 2024
Reactie van Juan Pablo op 19 mei 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager The Lensbury London's Riverside Resort
6/10 – Redelijk
Arthur
Zakenreiziger
6 mei 2024
Positief: Personeel en service, voorzieningen
The hotel needs to be updated. The rooms are very tiered and small
Arthur
1 nacht verbleven in april 2024
Reactie van Juan Pablo op 7 mei 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us at juan.morales@lensbury.com. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager
6/10 – Redelijk
Antoine
5 mei 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good stay. There areas near the property was very relaxing.
Antoine
9 nachten verbleven in april 2024
Reactie van Juan Pablo op 7 mei 2024
Dear Guest,Thank you for your kind words and for choosing for your recent stay at The Lensbury London's Riverside Resort. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury London's Riverside Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager
10/10 – Uitstekend
Gareth
Zakenreiziger
4 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff, great location and really easy parking for my van.
The gym facilities were fantastic and I had a nice reasonably priced meal in the bar.
It was great having the river so close for getting out and about.
Will certainly stay again.
Gareth
1 nacht verbleven in april 2024
Reactie van Juan Pablo op 5 apr 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager
10/10 – Uitstekend
Daniela
Reisde met een groep
16 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely rooms, well conserved hotel. Had an amazing time
Daniela
1 nacht verbleven in maart 2024
Reactie van Juan Pablo op 17 mrt 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager
10/10 – Uitstekend
Louise, Bradford
Reisde met een groep, Reisde met familie
16 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the Lensbury Resort as a group of four visiting Bushy parkrun.Our first reason to book was it's close location to the park. From arrival to check out, the whole visit was an absolute treat!The staff are absolutely lovely and really helpful.The hotel is beautiful, clean and spacious. The room was pristine and it was so quiet, we had a brilliant night's sleep. We took advantage of the facilities available to us and had a swim and steam room treat before heading back to Kings Cross via Vauxhall. Thank you for looking after us, we shall certainly be back!
Louise
1 nacht verbleven in maart 2024
Reactie van Juan Pablo op 17 mrt 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager
8/10 – Goed
Emma, maidenhead
Reisde met partner
2 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I stayed on the first floor. The corridor smelt funny. The room was cosy with a view of the established cedar trees to the back and river in the distance. My key stopped working and had to wait 15 minutes to be seen as receptionist was left on her own answering the phones and checking people in. She was very professional. Grounds are stunning. I went to the pool about 1pm on Friday and it was busy. Restaurant was nice but signage through the hotel was lacking. It’s an old hotel.
Emma
2 nachten verbleven in februari 2024
Reactie van Juan Pablo op 4 mrt 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager
6/10 – Redelijk
helen
Reisde met partner
25 feb 2024
Positief: Netheid, personeel en service en voorzieningen
Double room quite small, bathroom very small and in need of refurbishment.
Breakfast average, food was not replenished once ran out even though 45mins until service finished.
Free parking okay and staff pleasant
helen
1 nacht verbleven in februari 2024
Reactie van Juan Pablo op 1 mrt 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager
10/10 – Uitstekend
Gillian
Reisde met een groep
16 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely hotel with stunning grounds, definitely coming back.
Spa facial and massage was so relaxing.
Gillian
1 nacht verbleven in februari 2024
Reactie van Gregg | Resort Experience Manager op 17 feb 2024
Hi Gillian,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.
8/10 – Goed
Amy
Zakenreiziger
16 feb 2024
Positief: Personeel en service
Amy
1 nacht verbleven in februari 2024
Reactie van Gregg | Resort Experience Manager op 17 feb 2024
Dear Amy,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future
10/10 – Uitstekend
Michael
Zakenreiziger
14 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Michael
4 nachten verbleven in februari 2024
Reactie van Gregg | Resort Experience Manager op 17 feb 2024
Dear Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
6/10 – Redelijk
Jayne
Reisde met partner
11 feb 2024
Positief: Personeel en service
Negatief: Voorzieningen
Good location for accessing Twickenham etc. bedrooms would benefit from some upgrading. Amenities within bedrooms felt limited (no bottled water), 1 bath towel to share between my husband and I etc).
Jayne
1 nacht verbleven in februari 2024
Reactie van Gregg | Resort Experience Manager op 17 feb 2024
Hi Jayne,Thank you for taking a moment to share your experience. I am sorry to see our accommodation did not meet expectations but pleased you like our location.We hope to welcome you to The Lensbury Resort again in the future.
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
9 feb 2024
Positief: Netheid, personeel en service
Room in need of an update
despite being well received at reception, I can't say the same about the room, it wasn't very comfortable, the heating system had no compromise either too hot or too cold, it wasn't possible to use the shower with the shower door closed, no had space for.
I would definitely expect better accommodation from this hotel.
Geverifieerde reiziger
1 nacht verbleven in februari 2024
Reactie van Gregg | Resort Experience Manager op 17 feb 2024
Good Evening,Thank you for taking a moment to share your review. I am sorry to see our accommodation fell below your expectations on this occasion but pleased the team offered a warm welcome.We hope to welcome you again in the future.
8/10 – Goed
Amanda
4 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lots of plus points!
Lots to like the room was decent size with a huge bed and the bathroom was large.
Also from the restaurant there were lovely views down to the river. Breakfast was good with lots of choice though I do think it’s cheeky to charge extra for pancakes.
On the negative we had booked the hotel due to the onsite gym offering lots of classes. Prior to arriving we were told the classes could be booked on the day. However everything was booked up and when I asked how busy the pool was. I was told there would be lots of kids in it in the morning.
We found the room quite noisy as if we were near the air conditioning units but that could be just our bad luck. There was also no caffeinated coffee and not much milk - though reception were helpful and more was brought to the room. In the bathroom it took ages for the shower to come to temperature.
Overall it’s in a gorgeous setting by the river and a very pleasant walk by the river to Richmond or via Ham nature reserve to Richmond Park.
Amanda
1 nacht verbleven in februari 2024
Reactie van Gregg | Resort Experience Manager op 17 feb 2024
Dear Amanda,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.We are pleased to see you enjoyed your time with us hope to welcome you again in the future.
10/10 – Uitstekend
Geverifieerde reiziger
28 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in januari 2024
Reactie van Gregg | Resort Experience Manager op 28 jan 2024
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
10/10 – Uitstekend
Robert
Zakenreiziger
14 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and a lovely stay. I will definitely stay again.
Robert
1 nacht verbleven in januari 2024
Reactie van Gregg | Resort Experience Manager op 25 jan 2024
Dear Robert,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Christopher
Zakenreiziger
10 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christopher
1 nacht verbleven in januari 2024
Reactie van Gregg | Resort Experience Manager op 16 jan 2024
Hi Christopher,Thank you for taking a moment to rate your stay. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.
6/10 – Redelijk
Timothy
Reisde met familie, Reisde met familie en kleine kinderen
7 jan 2024
Positief: Personeel en service, voorzieningen
Was ok, not bad but nothing special. Rooms given don’t match the photos at all so don’t get your hopes up. Staff were nice though and the kids playground on site was good.
Timothy
1 nacht verbleven in januari 2024
Reactie van Gregg | Resort Experience Manager op 25 jan 2024
Hi Timothy,Thank you for sharing your review. I am sorry to see our accommodation did not meet your expectations on this occasion, but pleased you enjoyed our children's play area.We hope to welcome you back in the future.
8/10 – Goed
Tim
Reisde met partner
5 jan 2024
Positief: Netheid, personeel en service en voorzieningen
I was initially a little disappointed that we were staying in the annexe as opposed to the main house but it was quiet, clean and we had everything we needed. The breakfast was very good with numerous choices and with lovely views of the river. Lovely walks and restaurants close by.
Tim
2 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 16 jan 2024
Hi Tim,Thank you for taking a moment to rate your stay.I am glad to see your enjoyed your time with us, enjoying a plentiful breakfast and exploring the local area.We hope to see you again for a future stay.
10/10 – Uitstekend
Laudinesse
2 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very welcoming! Comfortable room, friendly and professional staff! The hotel property well kept.
Lovely stay
Laudinesse
1 nacht verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 16 jan 2024
Dear Laudinesse,Thank you for your review. It is wonderful to see you enjoyed your time with us.We hope to welcome you again in the future.
10/10 – Uitstekend
Geverifieerde reiziger
1 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 16 jan 2024
Thank you for your 10/10 review. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.
10/10 – Uitstekend
Geverifieerde reiziger
1 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
3 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 16 jan 2024
Thank you for your review. We are pleased to see your enjoyed your experience and hope to see you again in the future.
8/10 – Goed
Lisa
28 dec 2023
Positief: Netheid, personeel en service
Lisa
1 nacht verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 31 dec 2023
Dear Lisa,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.
8/10 – Goed
Sean
28 dec 2023
Sean
7 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 17 jan 2024
Hi Sean,Thank you for sharing your rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Christopher
27 dec 2023
Christopher
2 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 31 dec 2023
Dear Christopher,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.
10/10 – Uitstekend
Steven
25 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Steven
3 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 31 dec 2023
Hi Steven,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Arash
Reisde met familie
16 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Arash
4 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 31 dec 2023
Dear Arash,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.
10/10 – Uitstekend
Hisuk
Reisde met familie
15 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hisuk
1 nacht verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 31 dec 2023
Dear Hisuk,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.
10/10 – Uitstekend
Geverifieerde reiziger
10 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic stay
Fantastic place, can’t fault anything
Geverifieerde reiziger
2 nachten verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 13 dec 2023
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
10/10 – Uitstekend
Alan, Nantucket
Reisde met partner
6 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great!
Alan
3 nachten verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 7 dec 2023
Dear Alan,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Alan
6 dec 2023
Alan
1 nacht verbleven in december 2023
Reactie van Gregg | Resort Experience Manager op 7 dec 2023
Dear Alan,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.I am pleased to see you enjoyed your overall experience with us.We hope to welcome you again in the future.
8/10 – Goed
Andrew
Reisde met familie
2 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SW London Hotel and Sports Centre
The Lensbury is located on the Thames a short walk from Teddington. There is an excellent gym and pool complex and good communal facilities in the main building. We stayed in one of the outer buidlings - the room was nicely decorated but there were a few things that didn't work such as the towel rail and the mattresses in the twin rooms could have been a little firmer. We dined in the restaurant but there were some staffing issues and the food didn't quite meet the surroundings. The hotel is well located and I would stay again - the staff were great and offered changes when we pointed out some of the issues.
Andrew
2 nachten verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 7 dec 2023
Dear Andrew,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your overall experience with us and hope to welcome you again in the future.
10/10 – Uitstekend
Anthony
24 nov 2023
Anthony
1 nacht verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 15 dec 2023
Hi Anthony,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
10/10 – Uitstekend
Lynda
Zakenreiziger
24 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked it all. So much, that when we are in the area again, we will aim to get here to stay. Safe parking.
Lynda
1 nacht verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 26 nov 2023
Dear Lynda,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Mark
Reisde met partner
23 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel great facilities very good food breakfast choices excellent
Mark
3 nachten verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 26 nov 2023
Dear Mark,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your time with us.We hope to welcome you again in the future.
10/10 – Uitstekend
wayne
18 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
wayne
1 nacht verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 18 nov 2023
Hi Wayne,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your overall experience with us and hope to welcome you back to The Lensbury Resort in the future.
10/10 – Uitstekend
Kathleen
7 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved my stay!
Wonderful relaxing couple of days! Great food at a reasonable price, the staff was extraordinary, the gym is excellent….just a wonderful couple of days!!
Kathleen
2 nachten verbleven in november 2023
Reactie van Gregg | Resort Experience Manager op 9 nov 2023
Hi Kathleen,Thank you for sharing your 10/10 rating. We are delighted you had a wonderful stay with us at The Lensbury Resort and very much look forward to welcoming you again in the future.
6/10 – Redelijk
Mark
Reisde met familie
7 nov 2023
Excellent Location/3 Star room/No Room Service
The location, grounds, & restaurant were all excellent. The room was sub-par for a 4 star rating. 3 star hotel at best. I didn't see the larger rooms, but the smaller room I occupied was clean (apart from a weathered looking carpet), and comfortable...The general decor was all fine but not what I have experienced at most other 4 star properties. The 'large screen TV' listed in the hotel info was tiny, everything else functional.
My one big complaint would be no room service at all when 24 hour room service was listed on the hotel info on Hotels.com
The light bar menu after 9pm was also extremely limited & if you order to take away not all items were included.
Mark
5 nachten verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 15 nov 2023
Hi Mark,Thank you for taking a moment to review your stay.I am sorry to see you did not find our accommodation to be as expected for a 4* hotel, finding your room to be small and carpet to be tired.Thank you for advising us of the error on hotels.com description of us regarding room service. We will see that this is corrected swiftly. I am sorry these factors had a negative impact on your overall experience with us.Please rest assured we learn from our reviews and feedback given as this helps us make improvements to the hotel and the way we work, so I appreciate you sharing.We hope to welcome you back to The Lensbury Resort in the future.
6/10 – Redelijk
Julian
Zakenreiziger
1 nov 2023
Positief: Netheid, personeel en service
Ok…not amazing
A comfortable enough stay but a few things that could be improved.
1. Food portions in the restaurant were poor for the price
2. No bottled water in the room
3. Tv in the room was small and dated
Julian
1 nacht verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 15 nov 2023
Hi Julian,Thank you for taking a moment to review your stay.I am sorry to see you found the portion sizes in our restaurant to be small and our accommodation did not quite meet expectations on this occasion.We learn from our reviews and feedback given us this helps us make improvements to service, so I appreciate you sharing.We hope to welcome you again in the future.
6/10 – Redelijk
tina
Reisde met partner
1 nov 2023
Positief: Netheid
The convenience of location
tina
1 nacht verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 9 nov 2023
Hi Tina,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.We hope to welcome you again in the future.
10/10 – Uitstekend
Michael
Zakenreiziger
1 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Michael
4 nachten verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 9 nov 2023
Hi Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Bhavna
29 okt 2023
Positief: Personeel en service
Bhavna
2 nachten verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 9 nov 2023
Hi Bhavna,Thank you for sharing your rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.
8/10 – Goed
Deirdre
Reisde met familie
23 okt 2023
Positief: Netheid, personeel en service
Deirdre
3 nachten verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 29 okt 2023
Hi Deirdre,Thank you very much for sharing your review. We are pleased to see you enjoyed your stay.We look forward to welcoming you back to The Lensbury Resort in the future.
8/10 – Goed
Luke
22 okt 2023
Luke
2 nachten verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 29 okt 2023
Hi Luke,Thank you very much for rating your experience. We are pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.
10/10 – Uitstekend
Mark
Reisde met familie en kleine kinderen
19 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant hotel, friendly staff, great location. Hire a boat if you get time
Mark
2 nachten verbleven in augustus 2023
Reactie van Gregg | Resort Experience Manager op 29 okt 2023
Hi Mark,Thank you very much for sharing your 5/5 review. We are very pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.
2/10 – Ontzettend slecht
Oliver
8 okt 2023
Oliver
1 nacht verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 14 okt 2023
Hi Oliver,I am sorry to see you had a disappointing overall experience with us.It would be great if you could elaborate with some details so that we have an understanding of where we went wrong and what we could have done differently to make your time with us enjoyable.We hope to welcome you again in the future.
10/10 – Uitstekend
Katy
7 okt 2023
Katy
1 nacht verbleven in oktober 2023
Reactie van Gregg | Resort Experience Manager op 14 okt 2023
Hi Katy,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your overall experience with us.We hope to welcome you again in the future.
8/10 – Goed
Sian
2 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my 5th time at The Lensbury and I just love it
Sian
4 nachten verbleven in september 2023
Reactie van Gregg | Resort Experience Manager op 14 okt 2023
Hi Sian,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your time with us.We hope to welcome you again in the future.
10/10 – Uitstekend
Jeremy
Reisde met familie
2 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Whats not to like!
My gf and I simply love staying here. Great food, lovely staff, reasonable cost, clean and by the river...whats not to like!
Jeremy
2 nachten verbleven in september 2023
Reactie van Gregg | Resort Experience Manager op 14 okt 2023
Hi Jeremy,Thank you choosing The Lensbury Resort and for taking a moment to share your 10/10 review.It is great to see you both had a great time with us.We look forward to seeing you again in the future.