Exterieur

Beoordelingen van Best Western Redondo Beach Galleria Inn Hotel - Beach City LA

2.5 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 462 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 325 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 120 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 47 van 1002 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019
Reactie van Hotel Manager op 17 okt 2019
Dear Guest Thanks for the stay at our hotel and giving an 8 out of 10 ratings. Your rating is very important to us. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. I hope you had a satisfactory stay. We would like to know what we can improve to earn an 8 to 10 rating on your next stay. Sincerely Hotel Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles was uitstekend. Schoonheid en personeel is voor mij belangrijk. En zei verdien hier de maximale score. Mijn compliment!
6 nachten verbleven in augustus 2019
Reactie van Hotel Manager op 24 okt 2019
Dear Guest Thanks for choosing our hotel. We are delighted that the overall experience was good. Most of our guests experience great satisfaction with their stay. We invite you once again to stay with us with your family and friends. Thanks for your honest and candid remarks. Sincerely Hotel Manager

10/10 – Uitstekend

sandra, nerderland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super net hotel op een goeie locatie !!!
Super fijn hotel ,schoon, goeie service met vriendelijk personeel en super ontbijt van alles wat komen hier zeker terug !!
2 nachten verbleven in oktober 2018
Reactie van Hotel Manager op 12 nov 2018
Beste gast, Bedankt dat je een gast bent in ons hotel. We streven naar 100% gasttevredenheid en ik ben erg blij dat je zo tevreden was. Wij geloven dat we een geweldige combinatie van comfort, gemak, voorzieningen en waarde bieden voor onze gasten en dat is u duidelijk eens. Ik hoop dat als je je weer naar dit gebied brengt, je bij ons blijft. Het dienen van gasten zoals u maakt het een waar genoegen om in dit vak te zijn. Oprecht, Hotel Manager

8/10 – Goed

Roy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Personeel zeer vriendelijk... ook goed ontbijt..keuze genoeg ! Leuke omgeving met diverse restaurants, winkeltjes en grote mall op loopafstand.
5 nachten verbleven in maart 2018
Reactie van Lance op 7 apr 2018
Dear Guest, Thank you for reviewing your recent stay, your business and feedback is greatly appreciated!

10/10 – Uitstekend

joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff at this property! I was checked in quickly...the room is perfect...the housekeeping staff has kept my room spotless! I'm enjoying my stay so much...Thank you Best Western!!!
2 nachten verbleven in mei 2024

6/10 – Redelijk

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice motel. Room doors lead to outside, not an inside hallway and traveling as a single woman I usually try to avoid this. Facilities were clean and parking was limited, but available.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Jennifer,Thank you for sharing your experience with us. We're glad to hear that you found our hotel nice and our facilities clean. We understand your concern about the room doors leading to the outside, and we apologize for any discomfort it may have caused. Your safety and comfort are important to us, and we'll consider your feedback for future improvements. We appreciate your patronage and hope to have the opportunity to welcome you back for another stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Daniel

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Muy limpio y muy buen alojamiento
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 29 apr 2024
Dear Daniel,Hello! We're delighted to hear that you found our accommodations to be very clean and comfortable! Providing a pristine environment for our guests is a top priority, and we're glad we met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Brandon

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room smelled like smoke. Room had cigarette burns on couch. Area of town less than pleasant. Hot tub was cold. We reserved a room with 2 queen beds, but were given a room with 1 king bed and an old pull out couch. We were told it was an "upgrade,' it was not. Breakfast was decent, but seemed open to the public. People literally eating on the breakfast counter where the food is served.
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 25 apr 2024
Dear Brandon,We apologize for the negative experience you had at our hotel. We take guest feedback seriously and will address the issues you mentioned. We apologize for the smell of smoke in your room and the presence of cigarette burns on the couch. We regret that the surrounding area did not meet your expectations. We apologize for the inconvenience of not receiving the room type you reserved and for any confusion regarding the "upgrade." We will ensure better communication in the future. We appreciate your feedback about the breakfast, and we will work to improve the seating arrangement to maintain cleanliness and etiquette. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 – Goed

Catherine

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 20 apr 2024
Dear Catherine,Thank you for your feedback! We're glad to see that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, and perfect location
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 5 apr 2024
Dear Sandra,Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. Ensuring a clean environment and offering a perfect location are top priorities for us, and we're delighted that we were able to meet your expectations. Your satisfaction is our ultimate goal, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager

4/10 – Matig

Mary

computers down had to look for room with 2 queen beds
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 4 apr 2024
Dear Mary,We apologize for the inconvenience you experienced due to our computers being down during your stay. It's disappointing to hear that this impacted your ability to find a room with two queen beds. Your feedback is valuable, and we'll work to improve our systems to prevent similar issues in the future. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more seamless experience during your next visit.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Edelmira, Wilmington

Zakenreiziger
Negatief: Voorzieningen
The key never worked i got a room in the 3rd floor and had to come to the front desk to have employee come and open the door for me, he said he would contact his boss and the key never worked.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 3 apr 2024
Dear Edelmira,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that the key card issue disrupted your stay. Rest assured, we take this matter seriously and will address it promptly to ensure it doesn't happen again in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right and provide you with a better experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

10/10 – Uitstekend

Saul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would highly recommend this place!
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 2 apr 2024
Dear Saul,Thank you for your glowing recommendation! We're thrilled to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and we're delighted to have earned your recommendation. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Sherwayne, Los Angeles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 27 mrt 2024
Dear Sherwayne,Your kind feedback about your stay with us makes us very happy. Our intention is to ensure that each and every one of our visitors feels at home. We are encouraged to keep trying our hardest to provide each and every guest with an outstanding experience by hearing this, which reassures us that we have accomplished our goal. We really hope to see you here soon again!Sincerely, Hotel Manager

4/10 – Matig

Sandy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
This was a terrible stay. First, the room is so stuffy, the air was so smelly! The appliances are very strangely squished together, the microwave in the dresser, the coffee machine in the bathroom sink. The towels are dirty and unwashed, with strange yellow stains on them. In the middle of the night, it was SO NOISY!!! A bunch of what sounded like drunk people screaming and laughing like wild animals. Everything here is small, from the lobby to the cafeteria. The roof was also leaking water…
Reactie van Hotel Manager op 25 mrt 2024
Dear Sandy,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for the inconvenience and discomfort you experienced. We take cleanliness and guest comfort seriously, and it's unacceptable that the room condition and noise level were not up to our usual standards. Rest assured, we will address these issues with our team to ensure immediate improvements are made. Additionally, we will investigate the concerns you raised regarding the appliances and the leaking roof to prevent similar issues in the future. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Samuel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Pleasantly impressed
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 5 mrt 2024
Dear Samuel,We're thrilled to hear that you were pleasantly impressed with your stay! Providing an excellent experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you for your perfect rating, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Gloria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was incredible. I will definitely stay here again and recommend it to my friends!
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 5 mrt 2024
Dear Gloria,Hello! We're delighted to hear that you enjoyed our breakfast and that you had such a positive experience during your stay! Thank you for your kind words and for recommending us to your friends. We look forward to welcoming you back again in the future for another incredible stay!Sincerely, Hotel Manager

6/10 – Redelijk

Robin

Reisde met familie
Positief: Netheid
TV didn't provide services as advertised. Staff told us to unplug wires and plug back in. Don't really want to mess with TV on my stay.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 2 mrt 2024
Dear Robin,We apologize for the inconvenience you experienced with the TV services during your stay. Your feedback is valuable, and we'll address this issue with our staff to ensure better assistance in the future. It's our aim to provide hassle-free experiences for our guests, and we regret falling short in this instance. If you choose to stay with us again, please don't hesitate to reach out if there's anything we can do to improve your stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Sherwayne, Los Angeles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 27 feb 2024
Dear Sherwayne,Thank you for giving us a perfect rating! We are thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. We appreciate your positive feedback and your confidence in our hotel. It motivates us to continue providing exceptional service to all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Personnel très accueillant Petit déjeuner très bien Endroit tranquille, ce qui est une bonne chose car pas très insonorisé Chambre adéquate Pourrait changer seulement les serviettes qui sont mis dans le bain et avoir du recyclage Sinon on est bien satisfaits de nos deux nuits
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 26 feb 2024
Dear Valerie,We're thrilled to hear that you found our staff welcoming and enjoyed our breakfast offerings during your stay. Your feedback regarding the soundproofing and towel replacement system is valuable to us, and we'll certainly take it into consideration for improvement. We're glad you had a quiet and satisfactory experience overall, and we hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service
Mmm
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 19 feb 2024
Dear Carlos,We're thrilled to receive a perfect score from you! Thank you for your outstanding rating and kind words. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 9 feb 2024
Dear Joe,Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for the money
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 7 feb 2024
Dear Joseph,Hello! We're delighted to hear that you found our hotel to be great value for the money! Providing affordable yet comfortable accommodations is important to us, and we're thrilled that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Arnold

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 7 feb 2024
Dear Arnold,Hello! We're thrilled to hear that you had a positive experience with our staff! Providing friendly and helpful service is a top priority for us, and we're delighted that we met your expectations. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Supreme

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall great stay!
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 5 feb 2024
Dear Supreme,Thank you for your review! We're thrilled to hear that you had an overall great stay with us. Your satisfaction is our top priority, and we're glad that our hotel met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

8/10 – Goed

Kenneth

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location but not great very local area.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 3 feb 2024
Dear Kenneth,Thank you for highlighting the great location of our hotel. We appreciate your feedback regarding the local area, and we'll take this into consideration for continuous improvement. If there's anything specific you believe could enhance the local experience, feel free to share. We hope to have the pleasure of welcoming you back for another visit.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Cristine

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The room smelled of vomit
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 30 jan 2024
Dear Cristine,We sincerely apologize for the unpleasant experience you had with the room odor. This is not reflective of our standards, and we take such matters seriously. Your feedback is invaluable, and we will address this issue immediately to ensure a more pleasant stay for our guests. We appreciate your understanding, and if there's anything specific you'd like us to do to rectify the situation, please let us know.Sincerely, Hotel Manager

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I arrived at 2am and the front desk person was exceptional. She was pleasant, polite, efficient and did a great job getting me to parking and my room.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 29 jan 2024
Dear Brian,Thank you for sharing your positive experience with our front desk staff! We're thrilled to hear that the person who assisted you during your late arrival was exceptional. It's wonderful to know that they were pleasant, polite, efficient, and provided great service to ensure a smooth check-in process. We strive to hire and train staff members who go above and beyond to make our guests feel welcome and comfortable. Your kind words will be passed along to our team member, and we're sure they will appreciate the recognition. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

8/10 – Goed

Yasna

Positief: Netheid, personeel en service en voorzieningen
.
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 29 jan 2024
Dear Yasna,I appreciate your visit. With four stars, we are sure you had a good stay. If you have any specific feedback, please let us know so we can improve our services. Our first goal is making sure our guests are happy.Sincerely, Hotel Manager

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Torrance remodel
Conveniently located near where I was working.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 26 jan 2024
Dear Mike,Thank you for your perfect rating! We're delighted to hear that our Torrance remodel met your expectations. It's fantastic that our location proved convenient for your work. Your positive feedback is greatly appreciated, and we look forward to providing you with excellent service in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Todd

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 23 jan 2024
Dear Todd,Howdy! I am so grateful for your amazing perfect review! We are overjoyed to learn that your stay at our hotel was nothing short of exceptional. Your suggestions are much valued, and they encourage our staff to keep giving each and every one of our visitors the best possible care and comfort. It was an honor to have you as our guest, and we can't wait to have you back for yet another wonderful visit. Sincerely, Hotel Manager

10/10 – Uitstekend

Veronica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 24 jan 2024
Dear Veronica,We extend a heartfelt thank you for choosing our hotel for your stay. Your feedback brings us immense joy. We're thrilled that everything went exceptionally well, and our location met your needs perfectly. It was a pleasure hosting you, and we hope to be your preferred home whenever you're in our area. Anticipating your next visit!Sincerely, Hotel Manager

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convenient and comfortable
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 19 jan 2024
Dear Mike,Thank you for sharing your positive feedback! We're thrilled to hear that you found your stay very convenient and comfortable. Providing a pleasant experience is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

8/10 – Goed

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El personal de recepcion y limpieza son muy amables, la habitacion muy limpia y en buen estado. Lo unico que no me gusto es que no hay mucha privacidad ya que se podia escuchar todo de la habitacion de al lado y todo el ruido se escuchaba tanto del pasillo como de las otras habitaciones se escuchaba claramente lo que hablaban..lo demas todo excellent y la ubicacion muy buena.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 17 jan 2024
Dear Steven,Thank you for sharing your detailed feedback. We're pleased to hear about the friendliness of our reception and cleaning staff and that you found the room clean and in good condition. We apologize for the lack of privacy issues you experienced with noise from neighboring rooms. Your input is valuable, and we'll certainly explore ways to address soundproofing to enhance the overall guest experience. We're glad you enjoyed the location and appreciate your positive comments. If your travels bring you back, we'd love another opportunity to provide you with an even better stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Saida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's not a new property but the room I got on the 3rd floor was clean. The area was also pretty quiet during my stay. But if the occupants in the adjacent rooms make noise, I think you will hear them. But that's typical of hotels like this one.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 15 jan 2024
Dear Saida,Thank you for your perfect rating! We're glad to hear that despite not being a new property, you found your room on the 3rd floor clean and the area quiet during your stay. We appreciate your understanding about potential noise, and we'll continue to work towards providing a comfortable and peaceful environment for all our guests. We look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just a great check in and breakfast
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 9 jan 2024
Dear Joseph,Thank you for your 8 out of 10 rating! We're thrilled to hear that your check-in experience was great, and you enjoyed our breakfast. Your positive feedback is appreciated, and we hope to continue providing you with exceptional service during your future visits. If you have any suggestions for improvement, feel free to share. Thank you for choosing us!Sincerely, Hotel Manager

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Place, Give it a shot
I was so glad that the location was as good as it was. I will definitely stay there again.
3 nachten verbleven in december 2023
Reactie van Hotel Manager op 9 jan 2024
Dear Joseph,Hello! We're delighted to hear that you were pleased with the location of our hotel and that it met your expectations. It's wonderful to know that you had a positive experience and that you plan on staying with us again in the future. We truly appreciate your kind words and your loyalty. Thank you for your feedback, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Uitstekend

anthony

3 nachten verbleven in december 2023
Reactie van Hotel Manager op 24 jan 2024
Dear Anthony,Thank you for your perfect rating! We're delighted to know that your experience was a 5 out of 5. Your satisfaction is our goal, and we appreciate your positive feedback. We look forward to hosting you again for another outstanding stay. Safe travels!Sincerely, Hotel Manager

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Excellent hotel. Clean room. Very personable first desk person. A+
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 1 jan 2024
Dear Lisa,Thank you for your positive review! We're delighted to hear you had a great stay and found our hotel excellent. It's wonderful to know that your room was clean, and you had a personable experience at the front desk. We appreciate your feedback and look forward to welcoming you back for another A+ experience!Sincerely, Hotel Manager

10/10 – Uitstekend

Rebecca

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow I was really impressed. Staff, Cleanliness, bfast buffet was a really nice surprise. They were on it. it was a comfortable stay and I will return.
3 nachten verbleven in december 2023
Reactie van Hotel Manager op 29 dec 2023
Dear Rebecca,It is a pleasure to hear from you. It would be great if you could stay with us again soon, and I hope you will be able to do that. Our hotel and its amenities are truly a source of pride for us, and we would like to earn your trust. We're glad to satisfy you, as we do so many others every day. Please accept our thanks once more. Sincerely,Hotel Manager.

8/10 – Goed

Jeremy

Positief: Voorzieningen
3 nachten verbleven in december 2023
Reactie van Hotel Manager op 23 dec 2023
Dear Jeremy,I appreciate your rating. We are happy to learn that, with a rating of four out of five, you had a satisfactory experience. Please don't hesitate to let us know if there is anything we can do better to achieve that fifth star for your future visit. We value your opinions and are eager to have you return.Sincerely, Hotel Manager

10/10 – Uitstekend

Melanie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 20 dec 2023
Dear Melanie,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that you had an excellent experience. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean comfortable and affordable
Always clean and quiet. Billy the manager always makes sure I get a room on the first floor. Thanks Billy
1 nacht verbleven in december 2023
Reactie van Hotel Management op 19 dec 2023
Dear Paul,Thank you for your positive feedback! We're delighted to hear that you consistently find our hotel clean, comfortable, and affordable. We appreciate your recognition of Billy's efforts to ensure your comfort. It's our pleasure to have you as our guest, and we look forward to providing you with many more clean and quiet stays in the future.Sincerely, Hotel Management

8/10 – Goed

Sal

1 nacht verbleven in december 2023
Reactie van Hotel Manager op 18 dec 2023
Dear Sal,Thank you for your rating of 8/10! We appreciate your feedback and are pleased to hear that your overall experience was positive. If there are specific areas where we can further improve and earn that perfect score, please feel free to share your insights. We look forward to the opportunity to host you again and provide an even better stay.Sincerely, Hotel Manager

10/10 – Uitstekend

Madeleine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very welcoming staff. Great breakfast!
2 nachten verbleven in december 2023
Reactie van Hotel Manager op 15 dec 2023
Dear Madeleine,Thank you for your kind words! We're delighted to hear that our staff made you feel welcome and that you enjoyed our breakfast offerings. Providing a positive and memorable experience is our priority, and your feedback encourages us to continue delivering exceptional service. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

6/10 – Redelijk

Andrea

Positief: Netheid, personeel en service
3 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 15 dec 2023
Dear Andrea,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your experience to better understand how we can improve. If there are specific aspects you feel we could enhance, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 – Redelijk

Tomohide

Zakenreiziger
Positief: Netheid, personeel en service
5 nachten verbleven in december 2023
Reactie van Hotel Manager op 13 dec 2023
Dear Tomohide,We appreciate your 3/5 review. Your insights are crucial to our improvement. Please share more details on areas where we can enhance our hotel service. Your feedback guides us, and we're committed to earning a higher score on your next visit. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 – Redelijk

John

Zakenreiziger
Positief: Netheid
Three star
Check in staff seemed bored. Room had stale odor. Bed not very comfy. Overall rundown condition
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 8 dec 2023
Dear John,Thank you for sharing your feedback. We apologize for any inconvenience during your stay. We'll address the concerns with our staff and work on refreshing the rooms. We value your input and hope for another opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The check in process was fast and smooth and i stayed in the suite with the hot tub and it was awesome. The room was very clean and in great condition...will definitely be back!
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 5 dec 2023
Dear Joshua,We're thrilled to hear about your positive experience! It's wonderful that the check-in process was smooth, and you enjoyed our suite with a hot tub. We take pride in maintaining cleanliness and great conditions for our guests. Your kind words mean a lot, and we can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 – Uitstekend

Colette, Wailuku

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access and free parking on site.
4 nachten verbleven in november 2023
Reactie van Hotel Manager op 5 dec 2023
Dear Colette,We're delighted to hear that you found our hotel convenient with easy access and free on-site parking. Providing a hassle-free experience is important to us, and we're glad you had a positive stay. If there's anything else you appreciated or any suggestions you have, feel free to share. We look forward to welcoming you back in the future!Sincerely, Hotel Manager