Een kluis op de kamer, een bureau, verduisterende gordijnen

Beoordelingen van Canoga Hotel

2.5 out of 5
Canoga Hotel
7126 De Soto Ave, Canoga Park, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 425 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 273 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 121 van 1004 beoordelingen" "

8,2/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De kamers zelf zien er keurig uit. Onlangs opgeknapt. Helaas voelt de valkerij goedkoop aan en je hoort iedereen passeren. Heerlijke zachte bedden, grote tv, nette en hoge regendouche. In de buurt is eigenlijk niks te doen te voet, alles moet met de auto. Aanrader: eten bij Camiel restaurant Pocos.
1 nacht verbleven in november 2019
Reactie van Customer Care Team op 29 nov 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

6/10 – Redelijk

Hans, Zaanstad

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Ben gebroken
We hadden een Queensize bed wat schuin afliep en een doorgezakt matras had. Geen oog dicht gedaan. Ontbijt was wel prima verzorgd en kamer was oud maar ruim en schoon.
2 nachten verbleven in augustus 2018

10/10 – Uitstekend

J.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wauw
Geweldige kamer, erg goed bed. Zeer luidruchtige airco. Het ontbijt is erg sober, maar helpt je opstarten.
2 nachten verbleven in augustus 2018

10/10 – Uitstekend

Denis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great choice. Looks good, not bad. Worth the money
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 23 mei 2024
Dear Denis, we thank you for honestly rating our hotel, services, and pricing. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Canoga Hotel guest experience on your next visit to the area.Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and easy stay
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 23 mei 2024
Dear Crystal, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Canoga Hotel guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Angelica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Hey Angelica, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Canoga Hotel!Best Regards, Customer Care TeamCanoga Hotel

6/10 – Redelijk

sarah

Zakenreiziger
Positief: Personeel en service
My room smelt really bad and was dirty. There were holes in the wall but aside from that the staff was really nice and everything worked well in the room
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Sarah, we are happy to have hosted you at the Canoga Hotel. Thank you for your feedback, but we are sorry that you did not have an entirely satisfactory experience at our hotel. We get a lot of positive comments about our well-equipped rooms and pleasant staff, so your compliments are a delight to read. We have informed the hotel management about the dirty room conditions, bad odor, and holes in the walls. We realize how it hindered your guest experience at our hotel, so we will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Canoga Park.Best Regards, Customer Care TeamCanoga Hotel

2/10 – Ontzettend slecht

Denise

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Jordan

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wo9rst property I have ever stayed at.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 17 mei 2024
Dear Jordan, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Customer Care TeamCanoga Hotel

2/10 – Ontzettend slecht

Jordan

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So loud and someone kept removing my do not disturb sign. Even when I asked if they could check the cameras they did nothing
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 17 mei 2024
Dear Jordan, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the noise troubles and our staff's lack of assistance. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Customer Care TeamCanoga Hotel

2/10 – Ontzettend slecht

Valerie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 22 mei 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Alon

4 nachten verbleven in april 2024
Reactie van Customer Care Team op 23 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Mary

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Travis

Positief: Personeel en service
It was satisfactory.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 3 mei 2024
Dear Travis, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

Djuan

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Redelijk

Tara

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The beds at least seem clean and are comfortable. I was put into a smoking room, I didn’t question it as it was 10pm when I arrived and I was just ready to get a shower and into bed. The place reaks of cigarettes, the carpet needs replacing badly and there’s holes and scuff marks all over the walls. Just checked my reservation now that I’ve got my kid squared away and I did request non-smoking. My bad for checking in so late? Whatever, at least it’s just for a night and we know to avoid this place. The staff at the front desk were very friendly at check in
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Tara, we deeply apologize for the oversight regarding your room preference and any discomfort caused by the lingering smoke smell. Your feedback regarding the carpet condition and wall markings has been noted, and we'll address these areas for improvement immediately. It's regrettable to hear that your experience didn't meet expectations due to the odor of smoke, but we're grateful for your understanding and constructive criticism. We're glad to hear that our beds were clean and comfortable and that our front desk staff provided friendly service at all times. Thank you for sharing your honest feedback, as detailed reviews with appreciation and criticism help us understand our strong and weak points and develop the quality of our guest experience. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Customer Care TeamCanoga Hotel

4/10 – Matig

Zach

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Madisson

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Madisson, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

Silvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Silvia, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Janet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was big and staff was friendly
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 19 apr 2024
Dear Janet, it's our absolute pleasure to know you loved your stay with us at the Canoga Hotel. We strive to provide excellent value to our guests through our spacious parking facilities and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Canoga Park.Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

Rodney

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 6 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Sara

I didnt go because my trip is on saturday not today i wanted my reservation on saturday not today but i dont know if its is my mistake or yours
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Dear Sara, we apologize for any confusion regarding your reservation. We understand the importance of having your reservation on the correct date, and we regret the inconvenience caused. Please feel free to reach out to our reservations team to clarify the situation, and we will do our best to assist you with your booking. Your satisfaction is important to us, and we hope to have the opportunity to accommodate you on your intended travel date.Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

julio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 6 mei 2024
Dear julio, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Canoga Hotel, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Customer Care TeamCanoga Hotel

6/10 – Redelijk

Ciara, MODESTO

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 4 mei 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 – Redelijk

amylee

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The room is nice but the hotel has no facilities at all (no laundry, for instance).
7 nachten verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Dear Amylee, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit, with our room conditions impressing you. We are sorry that the absence of a few facilities was unsuitable for you and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

maria

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Maria, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Canoga Hotel. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Customer Care TeamCanoga Hotel

2/10 – Ontzettend slecht

Maria

1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 26 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 – Matig

Sterling

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen
Breakfast was a joke, the furniture and carpets need to updated. Everything seemed be chosen with low cost as the motive.
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Sterling, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Canoga Hotel service in the future!Best Regards, Customer Care TeamCanoga Hotel

6/10 – Redelijk

Paul

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Antonio, Tucson

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small convenient hotel. Clean and well stocked with toiletries and coffee. The rooms facing the street are very noisy, relatively easy to fix with double panel windows
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear Antonio, thank you for your feedback. We're pleased to hear that you found our hotel convenient, clean, and well-stocked with amenities. However, we apologize for any inconvenience caused by noise from the street. We understand the importance of a quiet environment for a good night's sleep, and we will explore solutions to minimize noise disturbances in our street-facing rooms. Your satisfaction means a lot to us, and we hope to have the opportunity to provide you with a more peaceful stay at the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel

6/10 – Redelijk

Iris, Palm Desert

Reisde met familie
Okay hotel, didn’t like the constant traffic of people and cars at 2 am.
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear Iris, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the constant noise disturbances at late night marred your time with us. Please know that we will be looking into this and working on solutions. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

JOSE

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel maintains cleanliness both indoors and outdoors. The rooms are tidy and well-maintained, with comfortable beds for a good night's sleep. The female staff member at the front desk provided excellent customer service and was very pleasant. Overall, it's a great place to make a reservation.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 26 mrt 2024
Dear Jose, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to town so we can deliver another incredible Canoga Hotel guest experience!Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

Edgar

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Stains on rug and walls
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 18 mrt 2024
Dear Edgar, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the stains on the rug and walls marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to Canoga Hotel soon.Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

ANAHI

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Habitaciones amplias
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 13 mrt 2024
Dear Anahi, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and spacious accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

2/10 – Ontzettend slecht

Eduard

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything in this hotel is very bad. Bed was broken. Mattrases are old and saggy. Lights are not working. Air conditioner is broken. No investement in this hotel. They give you complimentary bottle of vine to make you feel better but everything in this hotel is really terrible
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 13 mrt 2024
Dear Eduard, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Customer Care TeamCanoga Hotel

4/10 – Matig

Marilyn

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The people who work here are very kind. But, this is not a non smoking room. Ice machine is broken. Vending machines too. It’s hard to breathe in this room.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear Marilyn, thank you for your kind words regarding our lovely staff. We're glad to hear that you found them pleasant and helpful. However, we apologize for the issues you encountered with the smoking room, the broken amenities, and the ventilation issues. Your feedback has been shared with our maintenance team, and we will work to address these issues promptly to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

Shanina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean bed comfortable 😌
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear Shanina, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

JOSE

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Neat rooms, and the staff promptly provided a new room when we reported a malfunctioning AC. Impressive hospitality.
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 5 mrt 2024
Dear Jose, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our rooms neat and that our staff promptly addressed the issues you encountered with the air conditioning in the first room. Your satisfaction is important to us, and we appreciate your kind words about our staff's hospitality. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Canoga Hotel, so we shall ensure that no lapses occur during our guests' visits. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Edward

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked this property! Iwouls come back fir a get away. It has a lit of close fast food a little park close by. And the Topanga Mall isnt that far.
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 5 mrt 2024
Hey Edward, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our property and convenient location. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Canoga Hotel!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Jerry

1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 21 feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 – Ontzettend slecht

TENESHEA

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van Customer Care Team op 20 feb 2024
Dear Teneshea, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Sashae

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Ooohh I love this place it’s not too high and it’s extremely comfortable and quiet here the bed made me sleep like a baby. this has turned into my official spot whenever I’m in canoga, the deposit is also returned a few hours after check out which is LOVELY. Will be back
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 19 feb 2024
Dear Sashae, we are delighted to know that you have the best review for us on your stay. We must provide a well-maintained, quiet, comfy space for our guests to rest; we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Canoga Hotel guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We are excited that you'll revisit us gladly, and we hope to have you back too for another great stay!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Chuck

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 15 feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Matig

Anna

1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 21 mrt 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Julissa

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the comfortable bed, the super fluffy pillows, they were so comfortable, I slept great! Also, really liked that they used branded shampoo, conditioner, body wash, etc. The free wine that was included in my VIP Expedia perks was an unexpected delight.
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 13 feb 2024
Dear Julissa, we are happy to have hosted you and served you well at the Canoga Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities, bedding, toiletries, and complimentary provisions. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Olga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was very friendly and helpful
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 6 feb 2024
Dear Olga, we are thankful for giving our hotel a splendid rating for our friendly and helpful customer service. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Customer Care TeamCanoga Hotel

8/10 – Goed

Kelly

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
It was a nice room very clean the owner wasnt very friendly but good experience all good
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 6 feb 2024
Dear Kelly, we are glad to hear that you had a pleasant experience during your stay with us and that you found your room to be clean. However, we apologize if you felt the host was not as friendly as expected. We will address this matter internally to ensure that all guests receive warm and welcoming service from our team. Thank you for your honest feedback. We hope to welcome you back for another enjoyable stay in the future.Best Regards, Customer Care TeamCanoga Hotel

10/10 – Uitstekend

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 30 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

gabriela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always clean and very nice staff
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 1 feb 2024
Dear Gabriela, thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our hotel consistently clean and our staff very nice. Providing excellent service and maintaining a clean environment are top priorities for us. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any specific suggestions or preferences, please feel free to share. Safe travels!Best Regards, Customer Care TeamCanoga Hotel

6/10 – Redelijk

Anna

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
The couch is to old And the bathroom door needs attention
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 25 jan 2024
Dear Anna, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the state of the couch and bathroom door marred your time with us. Please know that we will be looking into these matters. We appreciate your feedback and hope to resolve this issue as soon as possible. We look forward to welcoming you back to Canoga Hotel soon.Best Regards, Customer Care TeamCanoga Hotel