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Beoordelingen van Chamberlain West Hollywood

4 out of 5
Chamberlain West Hollywood
1000 Westmount Dr, West Hollywood, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 544 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 277 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 63 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1002 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jimi

2 nachten verbleven in februari 2023
Reactie van Front office team op 14 feb 2023
Hello Jimmy,Thank you for your feedback.

4/10 – Matig

Hrachya

Positief: Netheid
Negatief: Personeel en service
Valet parking guys are very rude

10/10 – Uitstekend

Tayler

Reisde met familie
Positief: Voorzieningen
Great customer service, friendly staff.
1 nacht verbleven in april 2024
Reactie van Chamberlain Team op 25 apr 2024
Greetings Tayler,Thank you for staying with us and our friendly staff. We hope to see you again in the near future.

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The way the room was set up, it was like a studio apartment and very comfortable.
2 nachten verbleven in april 2024
Reactie van The Chamberlain Team op 25 apr 2024
Thank you for your feedback Mark! I do have to agree our suites feels like home away from home! We hope to have you again sometime!

8/10 – Goed

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was very nice. The room size was very large. Only regret was that the rooftop pool was closed and we were not informed when we booked nor when we checked in it was only once we put our suits on and went to the rooftop to find the gate was locked Down at the front desk when we went down to tell them there was no apologies and that was very upsetting and disappointing
2 nachten verbleven in april 2024
Reactie van the Chamberlain Team op 19 apr 2024
Thank you for your feedback Kathleen!I do want to sincerely apologize for the misunderstanding that occurred during your stay. I am aware that the website did state that our rooftop was closed, and we were trying to notify everyone in a timely manner, however, with 3rd party reservations it is very difficult to have a point of contact since they do not sell 3rd party information. We do apologize that it was not communicated enough. I will relate this feedback to the team as guest satisfaction is our top priority. Please feel free to reach out to the hotel to speak to a manager, we would love to make this right.

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was very pretty great location, but I was very upset to find out that the rooftop pool was closed. I did not know that when I booked this hotel was very disappointed for me and my family as we booked two rooms and did not anticipate not enjoying the rooftop pool, we were not told at check-in either was up to the pool to find out. It was locked. Went down to the lobby to speak to a gentleman and he didn’t seem to care very much.
3 nachten verbleven in april 2024
Reactie van the Chamberlain Team op 19 apr 2024
Thank you for your feedback Kathleen!I do want to sincerely apologize for the misunderstanding that occurred during your stay. I am aware that the website did state that our rooftop was closed, and we were trying to notify everyone in a timely manner, however, with 3rd party reservations it is very difficult to have a point of contact since they do not sell 3rd party information. We do apologize that it was not communicated enough. I will relate this feedback to the team as guest satisfaction is our top priority. Please feel free to reach out to the hotel to speak to a manager, we would love to make this right.

10/10 – Uitstekend

Isabela

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the perfect spot for a fun weekend in LA. It is located near Sunset Blvd where there is lots to do but still in a great area and away from traffic. I cant wait to stay here again!
1 nacht verbleven in april 2024
Reactie van Chamberlain Team op 19 apr 2024
Thank you for your feedback Isabella,I have to agree we are in a secluded yet very walking distance to many common areas. We hope to have you back sometime!

10/10 – Uitstekend

Sherrie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms terrific lication
5 nachten verbleven in april 2024
Reactie van the Chamberlain Team op 18 apr 2024
Thank you for staying with us Sherrie!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet location, especially nice with upgraded room.
1 nacht verbleven in april 2024
Reactie van the Chamberlain Team op 13 apr 2024
Thank you for your feedback Robert!We are happy to hear that our quiet secluded location was a big hit for you!

10/10 – Uitstekend

Serena

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pleasantly surprised. Everyone was so nice and helpful. The room was very nice and the bed was comfy.
1 nacht verbleven in maart 2024
Reactie van the Chamberlain Team op 13 apr 2024
Thank you Serena,We are glad our staff was a mark during your stay. We hope to see you again in the near future.

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable. Friendly staff. Excellent room service. Reasonably priced. Extra nice rooms. Updated and clean. Highly recommended.
1 nacht verbleven in april 2024
Reactie van the Chamberlain Team op 5 apr 2024
Thank you for your feedback Kenneth, we hope to see you again soon!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Voorzieningen
It’s great
2 nachten verbleven in april 2024
Reactie van the Chamberlain Team op 5 apr 2024
Thank you Thomas!

8/10 – Goed

Annahid

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely boutique hotel in a quiet neighbourhood. Almost all the staff were super-friendly and helpful. Rooms were a good size and in good condition, but compared to the room size the bathrooms were small, nothing other than basic amenities and nowhere to put your toiletries. The restaurant had a limited menu.
4 nachten verbleven in maart 2024
Reactie van the Chamberlain Team op 4 apr 2024
Thank you for your feedback Annahid!

10/10 – Uitstekend

Michael

3 nachten verbleven in maart 2024
Reactie van the Chamberlain Team op 18 apr 2024
Thank you for staying with us Michael

10/10 – Uitstekend

roya

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and a lovely boutique hotel
3 nachten verbleven in maart 2024
Reactie van the Chamberlain Team op 16 mrt 2024
Thank you Roya,We hope to see you again in the near future!

8/10 – Goed

Vinay

2 nachten verbleven in maart 2024
Reactie van the Chamberlain Team op 28 mrt 2024
Thank you for your feedback!

10/10 – Uitstekend

Frederick, Portland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the neighborhood. Received a complimentary upgrade to deluxe king upon arrival. Comfortable and quiet in a gem of a community.
1 nacht verbleven in februari 2024
Reactie van Claudia P op 5 mrt 2024
Greetings Frederic,Thank you for the 5 out of 5 review. Hope to see you in the near future.

10/10 – Uitstekend

Christopher

4 nachten verbleven in februari 2024
Reactie van Chamberlain Team op 23 mrt 2024
Thank you!

10/10 – Uitstekend

Victoria, Las Vegas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel! It is quiet and unique
1 nacht verbleven in februari 2024
Reactie van the Chamberlain Team op 1 mrt 2024
Thank you Victoria,We hope to see you again soon!

10/10 – Uitstekend

Toshiro, Laguna Niguel

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed staying at your hotel.
3 nachten verbleven in februari 2024
Reactie van the Chamberlain Team op 25 feb 2024
Thank you for your feedback Toshiro, we hope to see you in the near future.

10/10 – Uitstekend

Latoya, Chicago

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very nice and the people were wonderful
2 nachten verbleven in februari 2024
Reactie van Claudia P op 24 feb 2024
Hello Latoya!Thank you for your valuable feedback! We hope to see you in the near future.

10/10 – Uitstekend

John

3 nachten verbleven in februari 2024
Reactie van the Chamberlain Team op 23 mrt 2024
Thank you John!

10/10 – Uitstekend

Gary, Charles Town

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Claudia P op 24 feb 2024
Hello Gary!Thank you for the 5 out 5 rating! We hope to see you in the near future.

6/10 – Redelijk

Christina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van the Chamberlain Team op 23 mrt 2024
Thank you Christina,Please feel free to reach out to us as we would like to hear your valuable feedback. We always look for areas of improvement.

10/10 – Uitstekend

Francisco

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lot to do around this area
2 nachten verbleven in februari 2024
Reactie van Claudia P op 13 feb 2024
Hello Francisco!Thank you for your feedback! We hope to have you back in the near future.

10/10 – Uitstekend

Alton

2 nachten verbleven in februari 2024
Reactie van the Chamberlain Team op 23 mrt 2024
thank you for your review!

10/10 – Uitstekend

Sherrie

5 nachten verbleven in januari 2024
Reactie van the Chamberlain Team op 9 feb 2024
Thank you for your feedback Sherrie

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great all around but the parking is very expensive at $60 per night. I realize this is the standard for hotels in that area, now, but it’s shamefully expensive.
Reactie van the Chamberlain Team op 9 feb 2024
Thank you for staying with us Joanne

10/10 – Uitstekend

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay, the hotel is nicer then in the pictures. Incredibly nice rooms, with an amazing rooftop bar and pool overlooking LA. Would highly recommend
3 nachten verbleven in januari 2024
Reactie van the Chamberlain Team op 9 feb 2024
Thank you for your feedback Gabriel! We hope to have you back in the near future.

10/10 – Uitstekend

Alma, Burlingame

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location
5 nachten verbleven in december 2023
Reactie van the Chamberlain Team op 9 feb 2024
Thank you for your rating Alma

6/10 – Redelijk

Sarah

Positief: Netheid
3 nachten verbleven in januari 2024
Reactie van the Chamberlain Team op 9 feb 2024
Thank you for your review Sarah. Please feel free to reach out to us regarding your concerns, any general feedback is appreciated. We always look for areas of improvement.

10/10 – Uitstekend

CARLOS

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Habitaciones muy amplias
7 nachten verbleven in december 2023
Reactie van the Chamberlain Team op 9 feb 2024
Muchas gracias Carlos

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en voorzieningen
Cute boutique hotel... I felt like we stumbled on a hidden gem. Fun area... will definitely be coming back for a staycation when it's warmer. Staff is top notch.. that's what made the stay for me.
1 nacht verbleven in januari 2024
Reactie van the Chamberlain Team op 9 feb 2024
Thank you Christina,We are glad to hear you found our little secluded location and hope to have you back sometime!

10/10 – Uitstekend

AL

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was quite big and they gave us a free upgrade. Everything was clean and tidy very comfortable. The charge for parking is excessive at $65 a night will rethink our stay there next time.
3 nachten verbleven in december 2023
Reactie van the Chamberlain Team op 9 feb 2024
Hi Al,Thank you for your feedback! I am glad you like our clean hotel and that you were able to get a complimentary upgrade! It's one of our biggest perks when available. We thank you for staying with us!

6/10 – Redelijk

Terrence, Chicago

Reisde met familie
Positief: Netheid, personeel en service
Didn't like restaurant or room service was not available.
5 nachten verbleven in december 2023
Reactie van the Chamberlain Team op 9 feb 2024
Greetings Terrence,We thank you for choosing the Chamberlain for your recent trip to West Hollywood. I want to sincerely apologize that the restaurant was not available during your stay. We did need to do some last minute repairs that had us close down immediately. I am glad to say it is open once again! We hope you can give us another try sometime

10/10 – Uitstekend

Swathi

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
3 nachten verbleven in december 2023
Reactie van Chamberlain Team op 9 feb 2024
Thank you for your feedback

8/10 – Goed

Chi Fai

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van The Chamberlain Team op 27 dec 2023
Hello Chi!Thank you for the 8 out 10 review.

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good I felt the rooms were very nicely equipped. very large, great beds, linens, bathroom etc. The staff were very gracious and helpful right from check in to valet. Not so Good I was not satisfied that for four nights our room had no maid service, which we were not aware of upon booking. yes we could call down for towels, but it was inconvenient and had to put our own trash. It would have been great to even have a refresh half way through our stay. The charge for parking seemed outrageous. $65 per night! That alone may prevent me from staying here again and an urban amenities fee of $33? for what exactly did this include. I've stayed in WEHO many times and not once did I encounter these outrageous fees. Loved the staff, loved the room but probably won't stay there again, there are many other options.
4 nachten verbleven in december 2023
Reactie van The Chamberlain Team op 27 dec 2023
Greetings Daniel,Thank you for your feedback. We are sorry that their was an inconvenience during your stay. On another hand, we are very delighted to hear that our staff was able to make your stay better!

10/10 – Uitstekend

Liza

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place!! Good room service, very clean
1 nacht verbleven in december 2023
Reactie van Claudia P op 27 dec 2023
Greetings Liza! Thank you for your valuable feedback! We hope to see you in the near future

8/10 – Goed

Yaryna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smell in room was bad
7 nachten verbleven in december 2023
Reactie van The Chamberlain Team op 27 dec 2023
Greetings Yaryna, Thank you for your feedback. We are sorry that there was an inconvenience during your stay we will have house keeping check for the smell.

8/10 – Goed

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Claudia P op 13 feb 2024
Hello Alison!Thank you for your feedback! We hope to have you back in the near future.

10/10 – Uitstekend

Lex

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel and cozy room. Location of the hotel is great and many walkable restaurants and dispensaries. Staff was nice and the rooftop is breathtaking. Only down side that the pool was not heated as listed on the website.
3 nachten verbleven in december 2023
Reactie van Claudia P op 27 dec 2023
Hello Lex! Thank you for your valuable feedback! We hope to see you in the near future

10/10 – Uitstekend

Kierston

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot to stay!😁
2 nachten verbleven in december 2023
Reactie van Claudia P op 27 dec 2023
Greetings Kierston! Thank you for your valuable feedback! We hope to see you in the near future

10/10 – Uitstekend

Devi Mustika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good property
2 nachten verbleven in november 2023
Reactie van Claudia P op 27 dec 2023
Hello Devi!Thank you for the 5 out of 5 Review Greetings Steven! We hope to see you in the near future

10/10 – Uitstekend

Hillary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Claudia P op 1 dec 2023
Greetings Hillary! Thank you for your valuable feedback! We hope to see you in the near future

10/10 – Uitstekend

Steven

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with beautiful comfortable rooms and super convenient location.
2 nachten verbleven in november 2023
Reactie van Claudia P op 1 dec 2023
Greetings Steven! Thank you for your valuable feedback! We hope to see you in the near future

6/10 – Redelijk

Christine

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
.
3 nachten verbleven in november 2023
Reactie van the Chamberlain Team op 26 nov 2023
Hi Christine,Thank you for your feedback, please feel free to reach out to the hotel for any comments or concerns regarding your stay. We always look for areas of improvement. We thank you for staying with us and look forward to hearing from you!

8/10 – Goed

justine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room excellent service and great location Food very over priced Wouldn’t eat or drink at the hotel
3 nachten verbleven in november 2023
Reactie van the Chamberlain Team op 26 nov 2023
Thank you for your feedback Justine!

10/10 – Uitstekend

Molly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Chamberlain Team op 26 nov 2023
Thank you Molly!

8/10 – Goed

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean but in need of some touch-up painting.
4 nachten verbleven in november 2023
Reactie van the Chamberlain Team op 26 nov 2023
Thank you for your feedback Daniel, we have alerted our Engineering staff to look into this. We always welcome comments and concerns as a chance of improvement. We thank you for staying with us.