Exterieur

Beoordelingen van Comfort Inn Monterey Park - Los Angeles

2.5 out of 5
Comfort Inn Monterey Park - Los Angeles
588 S Atlantic Blvd, Monterey Park, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 306 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 395 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 175 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 66 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1000 beoordelingen" "

8,2/10

Netheid

7,6/10

Personeel en service

8,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

CARLOS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Esta muy bien el personal muy amable
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 24 apr 2024
Dear Carlos, we're thrilled to hear that you had a very good experience with us! Providing friendly and attentive service is a top priority, and we're delighted that our staff made your stay enjoyable. Your kind words mean the world to us, and we truly appreciate your positive feedback. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

Quinn, Las Vegas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 19 apr 2024
Dear Quinn, thank you for your feedback! We're glad to hear that you had a positive experience during your stay. If there's anything specific you particularly enjoyed or if there are any areas where you think we could improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back again soon!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Edgar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Dear Edgar, we're pleased to hear that you had a nice experience during your stay! If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear them. Your feedback helps us continue to provide great experiences for all our guests.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

WENFANG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 11 apr 2024
Dear Wenfang, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 9 apr 2024
Dear Jessica, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Guadalupe

4 nachten verbleven in maart 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Guadalupe, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Mei, Monterey Park

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 29 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Bernardo Alejandro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Care Team op 25 mrt 2024
Dear Bernardo, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beyond a 5 star.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 18 mrt 2024
Dear Wendy, thank you so much for your glowing review! We're truly honored by your feedback and thrilled to have exceeded your expectations. Providing exceptional service and accommodations is what we aim for, and we're delighted that you found your experience with us to be beyond a 5-star rating. Your satisfaction means the world to us, and we can't wait to welcome you back for another outstanding stay in the future!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

TRINH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 14 mrt 2024
Dear guest, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Myo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear Myo, thank you for choosing to stay with us, and we're glad to hear that you found our hotel to be a nice place. We strive to provide a positive and comfortable experience for all our guests. If there are any specific aspects you enjoyed or if there's anything we can improve upon, please feel free to share your feedback. We appreciate your visit and hope to have the opportunity to welcome you back in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Evan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean and in a great location. I appreciate the value of this location as well as their complimentary breakfast.
3 nachten verbleven in maart 2024
Reactie van Customer Care Team op 7 mrt 2024
Dear Evan, thank you for taking the time to share your positive feedback. We're delighted to hear that you appreciated our clean property, great location, and the value we offer. It's always a pleasure to know that our guests enjoyed their stay. We hope to have the pleasure of welcoming you back for another great experience in the future. If you have any specific suggestions or preferences for your next visit, please feel free to let us know. Safe travels!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 – Ontzettend slecht

Philip

Reisde met huisdieren
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very poorly managed property. Rude service! I called before booking to ask if they are pet friendly and they said yes with a $150 cleaning deposit. I arrived and then they said no pets. When I challenged them they change to a $250 fee, not deposit. I asked for manager and said no manger available even in case of emergency. Front desk kept asking me to confirm agreement to charge me and I declined. Would not offer me policy in writing. She had limited English language skills and just got frustrated. She wouldn't even let me call Expedia at the lobby because I had dog with me and made me leave. When I reached Expedia and they called property on my behalf, the hotel was not helpful and would not offer refund so I was charged without staying. (Expedia only offered a partial credit.) I will never trust dealing with this hotel, with no one in charge. I found far better accommodations in the area. Do not go there!
2 nachten verbleven in februari 2024
Reactie van Customer Care Team op 27 feb 2024
Dear Philip, we sincerely apologize for the challenges you faced during your recent stay, and we are truly sorry for any inconvenience caused. This is not the level of service we aim to provide, and your feedback is invaluable in helping us tackle these issues. We will investigate this matter thoroughly and take appropriate action to ensure it doesn't happen again in the future. If there's anything specific you would like us to handle or if you have further details to share, please contact us directly. We appreciate your understanding and hope you will give us another opportunity to serve you in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Julian

1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 21 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Grecia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very clean and Miguel in the front desk was very helpful!
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 6 feb 2024
Dear Grecia, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel very clean and that Miguel at the front desk was very helpful. Providing a clean and welcoming environment with helpful staff is our priority, and we're glad we could make your stay enjoyable. If there are specific details you appreciate or if there are ways we can make your future visits even more pleasant, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for another satisfying stay.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Customer Care Team op 25 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Ifetayo

3 nachten verbleven in januari 2024
Reactie van Customer Care Team op 19 jan 2024
Dear Ifetayo, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Beverly

1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 19 jan 2024
Dear Beverly, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Customer Care Team op 17 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

ivan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 12 jan 2024
Dear Ivan, we're thrilled to hear that you found our place great! If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back. Thank you for choosing our accommodations! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

June

3 nachten verbleven in december 2023
Reactie van Customer Care Team op 29 jan 2024
Dear June, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

ricardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Customer Care Team op 9 jan 2024
Dear Ricardo, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Patsy

Reisde met familie
3 nachten verbleven in januari 2024
Reactie van Customer Care Team op 9 jan 2024
Dear Patsy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Raymond

Reisde met partner
Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Customer Care Team op 2 jan 2024
Dear Raymond, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

Rajkumar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is in the middle of Monterey Park close to downtown and access to other attractions. Near freeways and good amount of parking available. Breakfast is decent with options. I was put in a room next to the front desk which was noisier in the morning. Front desk staff were helpful
4 nachten verbleven in december 2023
Reactie van Customer Care Team op 2 jan 2024
Dear Rajkumar, thank you for your feedback. We're glad to hear that our location suited your needs and that you appreciated the breakfast options. We apologize for any inconvenience caused by the noise near the front desk and will consider your comments for future improvements. We hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Customer Care Team op 30 dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and quiet place and near to all
2 nachten verbleven in december 2023
Reactie van Customer Care Team op 3 jan 2024
Dear Vanessa, we're pleased to hear that you found our location clean, quiet, and conveniently situated. Providing a comfortable environment for our guests is our top priority. Thank you for your positive feedback, and we hope to have the opportunity to welcome you back in the future!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Edith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Customer Care Team op 19 dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Alma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean. The breakfast area was clean & had a lot of options. We enjoyed our stay & will definitely stay there on our next visit to LA.
1 nacht verbleven in december 2023
Reactie van Customer Care Team op 14 dec 2023
Dear Alma, we're delighted to hear that you had a clean and enjoyable stay with us! Providing a clean and comfortable environment, along with a variety of breakfast options, is our goal. We appreciate your positive feedback and look forward to welcoming you back on your next visit to LA. If you have any specific preferences or requests for your next stay, feel free to let us know. Thank you for choosing us, and we can't wait to host you again!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 – Ontzettend slecht

PATRICIA

Muy mala atención en recepción por parte de una empleada asiática.
3 nachten verbleven in december 2023
Reactie van Customer Care Team op 6 dec 2023
Dear Patricia, we sincerely apologize for the experience you had at our reception, and we appreciate you bringing this to our attention. Providing excellent service is a top priority for us, and it's disheartening to hear that we fell short during your visit. We take your feedback seriously and will handle this matter promptly. Our goal is to ensure every guest feels welcome and receives the high level of service they deserve. If you're open to it, we would appreciate more details about your experience, such as the date and time, to investigate and take appropriate action. Alternatively, if there's anything specific we can do to make amends or improve your perception, please let us know. Again, we apologize for any inconvenience caused, and we hope to have the opportunity to make things right on your next visit.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Norma

Reisde met familie en kleine kinderen
It was great and clean and staff very pleasant
2 nachten verbleven in december 2023
Reactie van Customer Care Team op 5 dec 2023
Dear Norma, thank you for choosing our hotel for your stay, and we appreciate your positive feedback! We are delighted to hear that you had a great and clean experience and that our staff contributed to making your stay pleasant. Your satisfaction is important to us, and we look forward to welcoming you back on your future visits. If you have any specific comments or suggestions for improvement, feel free to share them with us. Thank you again for your kind words, and we hope to have the pleasure of hosting you again soon.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Rena

1 nacht verbleven in november 2023
Reactie van Customer Care Team op 20 dec 2023
Dear Rena, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Customer Care Team op 16 dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 – Uitstekend

Manuel

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, safe, conveniently located next to freeway
2 nachten verbleven in november 2023
Reactie van Customer Care Team op 16 nov 2023
Dear Manuel, we're pleased to hear that you found our hotel to be clean, quiet, safe, and conveniently located next to the freeway during your stay. Providing a comfortable and secure environment for our guests is a priority for us. If there's anything more we can do to enhance your future stays or if you have any further feedback, please don't hesitate to reach out. We appreciate your comments and look forward to accommodating you for another pleasant experience during your next visit.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 – Ontzettend slecht

Gabino

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Customer Care Team op 8 nov 2023
Dear Gabino, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Choong

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 8 nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Marke

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Customer Care Team op 31 okt 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Pablo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 25 okt 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

chor

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good
1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 24 okt 2023
Hi Chor,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

4/10 – Matig

OKTAY

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in oktober 2023
Reactie van Customer Care Team op 16 okt 2023
Hi Oktay,It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Rachel

1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 31 okt 2023
Dear Rachel, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

6/10 – Redelijk

MEI-YA

5 nachten verbleven in september 2023
Reactie van Customer Care Team op 7 okt 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Samuel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great time
1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 7 okt 2023
Hi Samuel,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in september 2023
Reactie van Customer Care Team op 7 okt 2023
Hi David,It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 – Goed

sarrah

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Everything was great except check in. The lady working the front desk was doing her best and I don’t fault her at all. There were only 2 families in front of us and it still took over 30 minutes to get checked. Every time the phone rang she had to stop what she was doing and pause the check in process. They really need at least a second person. The room was clean and comfortable. The breakfast was good. Parking was easy.
1 nacht verbleven in september 2023
Reactie van Customer Care Team op 25 sep 2023
Dear Sarrah,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the extended check-in time you experienced. Your patience is greatly appreciated. We understand the importance of a smooth check-in process, and we will certainly take your comments into consideration as we continually work to improve our services.On a positive note, we're delighted to hear that you found your room clean and comfortable, enjoyed the breakfast, and had no issues with parking. Our team is here to ensure your stay is as pleasant as possible, and we hope to provide you with an even better experience on your next visit.If you have any more comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Paulino

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Esta muy limpio y cómodo, todo parece funcionar muy bien y muy buena atención en from dest
1 nacht verbleven in september 2023
Reactie van Customer Care Team op 25 sep 2023
Dear Paulino,Thank you for sharing your positive feedback about your recent stay! We're glad to hear that you found everything clean and comfortable and that you received great service at the front desk. We hope you had a pleasant and comfortable stay. We're always here to provide you with exceptional service. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again on your next trip.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 – Ontzettend slecht

yaoqin

3 nachten verbleven in september 2023
Reactie van Customer Care Team op 11 okt 2023
Hi Yaoqin,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the big room but they charge for parking. The staff were very friendly.
2 nachten verbleven in september 2023
Reactie van Customer Care Team op 5 sep 2023
Dear Maria,We're thrilled to hear that you enjoyed your spacious room and found our staff to be very friendly. Your satisfaction is our priority, and it's great to know we met your expectations in terms of service.Regarding the parking charge, we understand your concern, and we'll take it into consideration for future improvements. We hope this won't deter you from choosing our hotel again in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 – Uitstekend

Pedro

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Todo estuvo muy bien. Lo único es que te cobran el cuarto dos veces y luego se tardan casi una semana en reembolsar. No entiendo porque lo hacen. Fuera de eso el hotel está muy bueno y limpio. Los empleados son muy atentos y agradables.
2 nachten verbleven in augustus 2023
Reactie van Customer Care Team op 31 aug 2023
Dear Pedro,Thank you for your kind review. We're pleased to hear that you had a positive experience with us overall. We apologize for any inconvenience you faced with the food service. Your feedback is important to us, and we'll work on improving the food refill process. We're glad you found our hotel clean and our staff attractive and pleasant. It's our aim to provide a great guest experience. We look forward to welcoming you back and providing an even better stay next time.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 – Ontzettend slecht

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Reisde met een groep
Positief: Personeel en service
Negatief: Netheid
There are too many ants and insects ,my food in the desk have been ate by ants ,my arm got bit by insect,thats terrible,when I told it to front desk, he said the manager not here, reject to change the room, terrible!!
1 nacht verbleven in augustus 2023
Reactie van Customer Care Team op 21 aug 2023
Dear Guest,Your concern is noted - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. Your feedback about the ants is noted - we will what we can do about getting some professional assistance on this matter. We hope you consider staying with us again the next time you are in the area.  Best Regards, Comfort Inn Monterey ParkCustomer Care Team