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Beoordelingen van Hotel Carmel

3 out of 5
Hotel Carmel
201 Broadway, Santa Monica, CA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 351 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 303 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 183 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 93 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 71 van 1001 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Angelique

1 nacht verbleven in oktober 2022
Reactie van General Manager op 12 okt 2022
Dear Angelique,Thank you for sharing your feedback on your experience and hope you have a safe journey.

10/10 – Uitstekend

Danny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Op de luidruchtige buizen als de buurman ging douchen na een geweldige plek om te verblijven.
3 nachten verbleven in juli 2022
Reactie van General Manager op 27 jul 2022
Dear Danny, Thank you for being our guest and sharing your experience with us. As we always working on improving our self I'm happy to share your feedback with the team and hope you have a great journey.

8/10 – Goed

Glen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a lovely hotel, and the staff were very friendly and helpful.
2 nachten verbleven in maart 2024
Reactie van General Manager op 25 apr 2024
Dear Glen,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and am happy to share it with the team. We all wish you safe travels.

4/10 – Matig

Kerrilynn

Reisde met partner
Positief: Netheid, personeel en service
The staff was very nice, hotel was pretty clean. My only complaint is that it was very loud there. I woke up at 5am from people above me stomping around for a half hour. It was loud outside. A lot of construction and banging going on. Did not sleep very well here.
4 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Kerrilynn,Thank you for being our guest and sharing your experience. I apologize for any noise issue you experienced and I will be looking at your folio to make sure we are taking care of the issue. Thank you again for bringing it to our attention and we wish you safe travels.

10/10 – Uitstekend

Susan

Reisde met familie
Great location to pier and area shopping and restaurants. Value great compared to other area hotels. Older property but rooms nicely updated with comfy beds.
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Susan,Thank you for being our guest and sharing your experience on your recent stay with us. I'm happy to hear you enjoyed your stay and the team wishes you safe travels.

10/10 – Uitstekend

Akie

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Akie,Thank you for being our guest and sharing your experience on your recent stay with us. We wish you safe travels and look forward to welcoming you in the future.

10/10 – Uitstekend

Eric

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our fourth or fifth stay at Carmel Hotel. Great location, close to LAX, friendly staff. While building is older, rooms have been recently renovated and updated. Would definitely stay again.
1 nacht verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Eric,Thank you for being our guest again and it was great to welcome you back. I appreciate your feedback and we all look forward to welcoming you back in the future. We wish you safe travels.

8/10 – Goed

Renata

Reisde met een groep
Positief: Personeel en service, voorzieningen
I liked how close it was to the ocean and Santa Monica Pier and the price. The inside rooms need a little refresher. But the staff was excellent. Very helpful.
1 nacht verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Renata,Thank you for being our guest and sharing your experience in your recent stay with us. Your feedback is very important as we go through our improvement phase and very much appreciated.

8/10 – Goed

Vanessa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, convenient and clean. Older property (no bathroom fan, small room, thin walls/windows) and significant street noise at night. There was a non-optional daily fee that was described as being for the coffee and water bottles in the room. We enjoyed our stay but I would likely look into other options if returning to Santa Monica for more than a couple of nights.
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Vanessa,Thank you for sharing your experience on your recent stay with us and I will share it with the team as we are continuously working on our I'm improvement plan. We look forward to welcoming you back in the future and wish you and your safe travels.

10/10 – Uitstekend

Karie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Karie,Thank you for being our valued guest and sharing your feedback which I'm happy to share with the team. Wee wish you safe travels.

10/10 – Uitstekend

Yosuke

1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Yosuke,Thank you for being our guest and sharing your experience on your recent stay with us. I'm happy to share with the team and we wish you safe travels.

10/10 – Uitstekend

Benjamin, Visalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff members!!!
1 nacht verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Dear Benjamin,Thank you for being our guest and sharing your experience and I'm happy to share with the team. We wish you safe travels.

10/10 – Uitstekend

Jenifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Dear Jenifer,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

2/10 – Ontzettend slecht

Grace

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself was dilapidated, plastic covering some of the doorways. Very noisy place. I would not recommend it.
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Dear Grace,I appreciate your feedback and am disappointed that we did not meet your expectations on your recent stay. We are working on some of our rooms with some necessary improvements and apologize for any appearance issues you encountered. I will share your feedback with the team to make sure we are addressing the issue.

10/10 – Uitstekend

Alli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Dear Alli,Thank you for sharing your experience in your recent stay with us. I'm happy to hear you enjoyed our location and happy to share with the team. We wish you safe travels.

4/10 – Matig

Carol

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location but the noise in our room was unbearable- you could hear people walking above you clearly like they were coming through the roof and someone was banging up there all night- street noise was really bad too - the windows were not insulated at all - not sure if they were full but request an inside room if possible
2 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Dear Carol,Thank you for being our guest and sharing your experience on your recent stay. I apologize for any noise issue experienced and am happy to look into the matter with the team. We wish you safe travels.

10/10 – Uitstekend

Jerrett

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was great place to stay. Awesome location
2 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Dear Jerrett,Thank you for being our guest and I'm happy to share your experience with the team. We wish you safe travels.

6/10 – Redelijk

Gisselle

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
It was ok and some what like the pictures. There was a literal fuse box in our room with patches around it and when I went to shower, there was a dent on the floor and every time I wanted to move around I couldn’t cause there was nothing supporting the bottom. Also, the rooms are not sound proof at all, I was up all night cause I kept hearing people walking around and loud music from the club. The service was good, its just the overall condition of the room.
1 nacht verbleven in februari 2024
Reactie van General Manager op 4 apr 2024
Dear Gisselle,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and will share it with the team to make sure that your observation is corrected. We wish you safe travels.

8/10 – Goed

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Sergio,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 – Goed

Helen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
very quick response of front desk. Prime center to beach and shopping area
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Helen,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 – Goed

Alissa

Reisde met partner
Positief: Netheid
Very conveniently located, we were able to check in early which was great after a 12 hour flight. Everyone was very friendly. Would return if the occasion arose.
1 nacht verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear Alissa,Thank you for being our guest and sharing your experience. I'm glad you were able to check-in early after the long light. I'm happy to share with the team and we wish yu safe travels home.

8/10 – Goed

Anoop

Positief: Personeel en service
The hotel is in a great location! Very convenient! The hotel itself is under renovation. There is a bar next door which closed at around 3 am…so not a great sleep. The room is comfortable.
3 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Anoop,Thank you for being our Guest and sharing your experience. I appreciate your feedback and will share your feedback as the Bar should not be impacting our guests stay. Again, appreciate your feedback and we wish you safe travels.

10/10 – Uitstekend

ATSUSHI

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Location is Gold ! Property is old, but all staffs are nice and helpful.
3 nachten verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Atsushi,Thank you for being our guest and sharing your experience. I appreciate you mentioning our historic building as we continue working on improvements. I'm happy to share with the team and we wish you safe travels.

4/10 – Matig

Karen, Wilmington

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
This hotel is for location ONLY. It’s older and outdated. Rooms are sooo tiny! The carpet in the halls are old and smell. The staircase is old and fragile. No fridge in room. The shower doesn’t stay at one temperature it gets really hot and practically burns you then goes back to cooler. All the furniture inside the room is old and broken down. Bed is sunken in. Sure it’s the cheaper hotel in the area but save your money spend that extra $50-$75 for the nicer hotel. Would not recommend nor return.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Karen,Thank you for being our guest and sharing your experience and regret that we did not meet your expectations. I will share this with the team as we are going through an improvement phase.

10/10 – Uitstekend

Michael, Las Vegas

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff
3 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Michael,Thank you for being our guest and sharing your experience on your recent stay with us and happy to share the feedback regarding our team. We wish you safe travels.

10/10 – Uitstekend

Smiley

1 nacht verbleven in maart 2024
Reactie van General Manager op 6 apr 2024
Dear Smiley,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

4/10 – Matig

Paulina

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Price too high for a low quality stay , small room The window curtains did not shut the whole way We couldn’t control the A/C and had to pay a lot for vallet parking
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Paulina,Thank you for being our guest and sharing your feedback on your recent stay with us. We appreciate your feedback and the opportunity for improvement and we wish you safe travels.

10/10 – Uitstekend

Prabakar, Saratoga

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is decent price for its location close to ocean and shopping areas. Room is comfortable and not congested.
1 nacht verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Prabakar,Thank you for being our guest and sharing your experience on your recent stay with us.

10/10 – Uitstekend

Quincy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room. Location is great. Would stay here again.
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Quincy Thank you for being our guest and sharing your experience. I'm happy to hear you enjoyed our location and rooms and will share them with the team. We wish you safe travels.

8/10 – Goed

Giovanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Giovanna,Thank you for being our guest and sharing your experience on your recent stay with us. Happy to share this with the team and we wish you safe travels.

4/10 – Matig

Haining

1 nacht verbleven in februari 2024
Reactie van General Manager op 28 mrt 2024
Dear Haining,Thank you for being our guest and sharing your experience. I will share with the team and we wish you safe travels.

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location close to Santa Monica pier/ Venice Beach access as well as local restaurants/bars/ shopping. Hotel has an old school look and feel/charm, and rooms were modern and clean. Staff were friendly. Definitely some noise overnight heard from nearby bars, etc but to be expected based on the central "downtown" location.
3 nachten verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Dear Steven,Thank you for being our guest and sharing your recent experience with us. I'm happy to share your feedback with the team and happy to hear you enjoyed our location and our team. We wish you safe travels.

4/10 – Matig

Albert

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Albert,Thank you for sharing your experience on your recent stay with us and happy to share it with the team. We wish you safe travels.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Jonathan,Thank you for being our guest and sharing your experience on your recent stay. I appreciate your feedback and will be happy to share with the team. We wish you safe travels.

8/10 – Goed

Ami

1 nacht verbleven in februari 2024
Reactie van General Manager op 20 mrt 2024
Dear Ami,Thank you for being our guest and sharing your experience on your recent stay. I appreciate your feedback and am happy to share it with the team. We wish you a safe trip.

6/10 – Redelijk

Carolyn

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has been somewhat updated. Although the bathrooms have not, the bathroom fan is horribly loud, the air conditioner is horribly loud, and there is excessive nightlife in the area to the point of the staff of a security guard on the weekend in the lobby with 2x4” barricading the front door. One of the restaurants that they are still handing out discount vouchers for is completely closed. The other restaurant is more of a bar/lounge than a restaurant and it’s only open in the evenings. So they attached restaurants are useless. Elevators are very slow in the morning and the staff is not very helpful with any questions we had. They seemed more interested in talking to Mike themselves or whatever they were doing on their cell phones.
3 nachten verbleven in februari 2024
Reactie van General Manager op 24 feb 2024
Dear Carolyn,Thank you for being our guest and sharing your experience. I'm not sure about the vouchers given out and what was shared with you, but the vouchers are for a European Cafe a few doors down that is open 7 days a week and serves a fantastic breakfast with one of the best coffees in town. I will look into the matters you have brought to our attention and share with the team. We wish you safe travels.

10/10 – Uitstekend

Felicia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a lovely place to stay for a night while exploring the Santa Monica area. Very close the Santa Monica Pier and walkable distance from many more shops and restaurants. Staff was great and very friendly.
1 nacht verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear Felicia,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

8/10 – Goed

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van General Manager op 20 feb 2024
Dear Jorge,Thank you for being our guest and sharing your experience. We very much appreciate the feedback and will share it with the team. We wish you safe travels.

10/10 – Uitstekend

Yasushi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic Historical Building and wonderful neighbourhood to walk around in, being so close to the Santa Monica Pier!
1 nacht verbleven in februari 2024
Reactie van General Manager op 17 feb 2024
Dear Yasushi,Thank you for your lovely feedback on your recent stay with us and Happy to share it with the team. We all wish you safe travels.

8/10 – Goed

Smiljka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is old, but our room was renovated.
1 nacht verbleven in februari 2024
Reactie van General Manager op 15 feb 2024
Dear Smiljka,Thank you for being our guest and sharing your experience. I'm happy to share with the team as we are going through our improvement phase and appreciate your feedback. We wish you safe travels.

10/10 – Uitstekend

Yuki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We can check in earlier than expected and we can go around with leaving our luggage at the room. We much appreciated it.
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Yuki,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

4/10 – Matig

Mark

Reisde met een groep
Negatief: Personeel en service
the Hotel although old was fine, however i paid for a room with a king size bed and due to a room change because of faulty plumbing,” i was placed in a room with a Queen size bed. when i enquired if the room was rate was changed i was told that it was still at the Kjng size rate and would not be reimbursed. Although, a minor issue i did not apprecite the attitude of the night desk attendant and the fact that she would not reimburse this Bed point.
1 nacht verbleven in februari 2024
Reactie van General Manager op 6 feb 2024
Dear Mark,Thank you for being our guest and sharing your experience and regret that the interaction with the Front Desk is not acceptable and I will look into the matter. We wish you safe travels.

6/10 – Redelijk

Holli

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
It was a convenient location to shopping and the beach
1 nacht verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Holli,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

10/10 – Uitstekend

Anthony, Bakersfield

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Anthony,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 – Goed

Kao, Philadelphia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No frills hotel but nice and clean. Very friendly service and close to the beach.
2 nachten verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Kao,Thank you for sharing your experience on your recent stay with us and glad you enjoyed our location. I will share with the team and we wish you safe travels.

6/10 – Redelijk

Claudia

Reisde met familie
Positief: Netheid, personeel en service
Clean and friendly, but not for the price paid.
1 nacht verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Claudia,Thank you for being our guest and sharing your feedback on your recent stay with us. I will share your feedback with the team and we wish you safe travels.

10/10 – Uitstekend

Constance

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Constance,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 – Goed

Carsten

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything we wanted to do in Santa Monica..
3 nachten verbleven in december 2023
Reactie van General Manager op 2 feb 2024
Dear Carsten,Thank you for sharing your experience on your recent stay with us and happy to hear you enjoyed our location in the center of Santa Monica and close to the beach. We all wish you safe travels.

6/10 – Redelijk

SHINICHIRO

Positief: Netheid
コスパ重視の方は良いと思います。
何と言っても場所に対してのコスパは良かったです。 お買い物やビーチにも近く買い物途中で荷物を置きに帰るのにもとても便利です。 お部屋も家族4人で過ごすのに2部屋ある部屋にして広さは充分でした。正ベッド2台とソファベッド1台。 備品は必要最低限のタオル、リンスインシャンプーの様な物、ハンド&ボディソープ、冷蔵庫、コーヒーメーカー、ドライヤー、アイロンがあります。 ケトルや電子レンジはありません。 ホテルライフを楽しむといった感じではありません。 1番困ったのはお部屋の場所が悪かったのかも知れませんがお隣のカフェが夜になるとクラブ？かカラオケ？になるのかAM3時頃まで爆音や、騒ぐお客さんの声で全く眠れません。 神経質な方は耳栓をオススメします。 エアコンの使い方が最後まで分かりませんでした。 テレビも1台は故障気味でした笑
2 nachten verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
ゲストとしてご参加いただき、ご経験を共有していただきありがとうございます。チームと喜んで共有させていただきます。 私たちは皆、旅行の安全を祈っています。

10/10 – Uitstekend

DAISUKE

1 nacht verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Daisuke,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.