Uitzicht vanuit accommodatie

Beoordelingen van LA Crystal Hotel - Los Angeles Area

3 out of 5
LA Crystal Hotel - Los Angeles Area
123 E Artesia Blvd, Compton, CA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 411 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 251 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 130 van 1006 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Henk

1 nacht verbleven in januari 2024
Reactie van Helen op 12 jan 2024
Dear Henk,Thank you so much for the 6-star rating! We are thrilled to hear that you had a good experience during your stay with us. It's our goal to provide unparalleled service and amenities, and we are delighted that we exceeded your expectations.We truly appreciate your rating and hope to welcome you back for another unforgettable stay in the future. If there's anything else we can do to make your next visit even more extraordinary, please don't hesitate to let us know.Warm regards,Helen

4/10 – Matig

Marcel

1 nacht verbleven in juli 2023
Reactie van Helen op 20 aug 2023
Dear Marcel, thank you for choosing us and for your support!

8/10 – Goed

Robertus

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima prijs kwaliteit verhouding. Oké, een wat gehorige airco (maar die kan ook uit) en je hoort het verkeer langs de snelweg door het enkel glas (oordopjes helpen prima) en het ontbijt is eenvoudig (geen beleg maar het wafelijzer maakt een hoop goed). Belangrijkste is dat het schoon is, iedere dag nieuwe handdoeken, om de dag verschoond bed en een prima douche en vriendelijk personeel. Houd wel rekening met 45 min. rijden naar Hollywood en Santa Monica.
4 nachten verbleven in juni 2023
Reactie van Helen op 13 jun 2023
Robertus,Gracias por quedarse con nosotros y por sus comentarios. Nos alegra que le haya gustado nuestra habitación y haya disfrutado de nuestro servicio. Perdón por el ruido del aire acondicionado. ¡Gracias y espero volver a verte pronto! Helena

4/10 – Matig

Gijs

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
Vriendelijke personeel, hotel gedateerd, omgeving is niet veilig. Je kan beter dichterbij het strand gaan verblijven.
2 nachten verbleven in september 2022
Reactie van ACI op 21 sep 2022
Dear Gijs,Bedankt voor uw verblijf bij ons en voor uw recensie.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We stayed 2 nights and room was not cleaned in between. Very noisy room as hotel is next to high way and Windows are not isolaties.
2 nachten verbleven in september 2019
Reactie van YN op 1 okt 2019
Dear guest, thank you for your feedback and time, we are sorry we failed to meet your expectations. We are currently under renovations to improve and upgrade our hotel. We love to hear our guest comments and suggestions.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sfeerloos hotel. Ontbijt zeer matig. Kamers zijn wel ok.
14 nachten verbleven in juli 2019
Reactie van YN op 26 jul 2019
Beste gast. Sorry, we hebben niet aan uw verwachtingen voldaan, ons hotel ondergaat momenteel enkele renovaties en zal onze faciliteit verbeteren en upgraden. Ons restaurant wordt gerenoveerd en na voltooiing hebben we een full-service menu. Bedankt voor uw feedback en opmerkingen die we op prijs stellen.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
Slechte inchecktijden
Voor een (CASINO) Hotel zijn de incheck tijden slecht. Tot 11PM mogelijk. Aangezien ik mijn aansluitende vlucht gemist hebt kwam ik veel later aan waardoor ik uiteindelijk niet heb kunnen inchecken. Telefonisch niet te bereiken en Hotels.com heeft ook geprobeerd maar zonder succes.
1 nacht verbleven in mei 2019
Reactie van YN op 14 jun 2019
We are so sorry to hear about your unpleasant check-in time and that you were unable to reach us by phone, we understand after a late flight you just want to have an easy process, we will work with our staff to avoid this issue in the future. Please accept our heartfelt apology.

10/10 – Uitstekend

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
5 nachten verbleven in april 2024
Reactie van Helen op 3 mei 2024
Dear Gabriel,Thank you for your kind words! We're delighted to hear that you had a great experience during your stay with us. If you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Helen

10/10 – Uitstekend

Darshan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good Staff and rooms were super clean and well maintained.
1 nacht verbleven in april 2024
Reactie van Helen op 30 apr 2024
Dear Darshan,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff accommodating and our rooms up to your standards. Maintaining a clean and comfortable environment is always a top priority for us, and it's wonderful to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Helen

10/10 – Uitstekend

Darshan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was really good and room were super clean and tidy.
2 nachten verbleven in april 2024
Reactie van Helen op 30 apr 2024
Dear Darshan,Thank you for your kind words! We're delighted to hear that our staff left a positive impression on you and that you found your room to be clean and tidy. Providing excellent service and maintaining a comfortable environment are always our top priorities, and we're thrilled to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back for another fantastic experience soon!Warm regards,Helen

6/10 – Redelijk

Denise

Reisde met familie
Good staff but unsafe. Once a homeless walked into the lobby! Security needs work. Room was not the best in terms of cleanliness
3 nachten verbleven in april 2024
Reactie van Helen op 30 apr 2024
Dear Denise,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our staff; they are dedicated to ensuring every guest feels welcome and attended to during their stay.We are genuinely sorry to hear about your experience regarding safety concerns and cleanliness. Please rest assured that the safety and security of our guests are of utmost importance to us, and we are taking your comments seriously. We are actively reviewing and enhancing our security measures to prevent such incidents from occurring in the future.Regarding the cleanliness of your room, we apologize for any lapse in our standards. Our housekeeping team strives to maintain a high level of cleanliness throughout the hotel, and we regret that we fell short during your visit. Your feedback will be shared with our housekeeping staff to address any areas of improvement immediately.We hope that you will give us another opportunity to provide you with the exceptional experience that we are known for. Please do not hesitate to contact us directly if there is anything further we can assist you with.Warm regards,Helen

8/10 – Goed

Caroline

Reisde met partner
Pas cher
4 nachten verbleven in april 2024
Reactie van Helen op 26 apr 2024
Dear Caroline,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our prices to your liking. Providing excellent value for our guests is always a top priority for us.We hope you had a fantastic stay with us and that our amenities and services met your expectations. Your satisfaction is our ultimate goal, and we're delighted to have delivered on that.Should your travels bring you back to this area, we would love to welcome you again for another wonderful experience.Warm regards,

8/10 – Goed

Gloria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Helen op 26 apr 2024
Dear Gloria,Thank you for taking the time to rate your stay with us. We appreciate your generous 4-star rating and are thrilled to hear that you had a positive experience during your time at our hotel.We are committed to providing exceptional service and comfortable accommodations, and your feedback reaffirms the hard work we put in every day. If there are any areas where you believe we could further improve and earn that elusive 5-star rating next time, please don't hesitate to let us know. Your insights are invaluable to us as we strive for excellence.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Helen

10/10 – Uitstekend

Lav

The staff were nice
5 nachten verbleven in april 2024
Reactie van Helen op 24 apr 2024
Dear Law,Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded during your visit. We hope to welcome you back soon for another fantastic experience!Best Regards,Helen

10/10 – Uitstekend

Kamron

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The complimentary morning breakfast needs to be better.
1 nacht verbleven in april 2024
Reactie van Helen op 25 apr 2024
Dear Kamron,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and take your comments about our complimentary breakfast seriously.We apologize that our breakfast did not meet your expectations on this occasion. Your feedback is invaluable to us as we continuously strive to enhance the quality and variety of our breakfast offerings to better cater to the preferences of our guests.We would welcome any specific suggestions you may have regarding how we can improve our breakfast experience. Please know that your input will be carefully considered as we work to make positive changes.We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience that exceeds your expectations.Warm regards,Helen

6/10 – Redelijk

Sussie

Zakenreiziger, Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Old, area outside old dirty, only 1 receptionist,
1 nacht verbleven in april 2024
Reactie van Helen op 22 apr 2024
Dear Sussie,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the condition of our property and the cleanliness of the surrounding area. Rest assured, we take these concerns seriously and will be addressing them promptly to ensure a more pleasant environment for our guests.Regarding the limited number of receptionists, we apologize for any inconvenience this may have caused during your stay. We will review our staffing arrangements to ensure that we provide efficient and timely service to our guests at all times.Your feedback is invaluable to us as we work towards improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.Warm regards,Helen

10/10 – Uitstekend

Jayne

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Actually we were a bit nervous with this booking but you super eded every expectation and we were completely happy with our choice. Thank you for keeping your property well maintained and beautiful.
1 nacht verbleven in april 2024
Reactie van Helen op 29 apr 2024
Dear Jayne,We're thrilled to hear that we exceeded your expectations and that you were completely happy with your stay! Providing a well-maintained and beautiful property for our guests is our priority, and we're delighted that you appreciated it. Your satisfaction means the world to us, and we look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing our hotel!Helen

10/10 – Uitstekend

Vamshidhar Reddy

Nice hospitality but problem with Sower hot water
1 nacht verbleven in april 2024
Reactie van Helen op 20 apr 2024
Dear Reddy,Thank you for your feedback! We're glad you enjoyed our hospitality. We apologize for the inconvenience with the hot water in the shower and will address this issue promptly. We hope to welcome you back for an improved experience in the future!Warm Regards,Helen

10/10 – Uitstekend

Valmir

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was great. Nice staff. The breakfast lady was exceptionally awesome! She did everything for everyone smiling and happy to help, I really like her a lot, she deserves a really good raise. The front dest stuff was fast and welcoming. I like the rooms and the view from my windows. I recommend this hotel for sure!
2 nachten verbleven in april 2024
Reactie van Helen op 19 apr 2024
Dear Valmir, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience at our hotel. We'll be sure to pass along your kind words to our staff, especially the breakfast lady. We're glad you enjoyed the service and found our team welcoming. It's fantastic to know that you liked the rooms and the view as well. We truly appreciate your recommendation and hope to welcome you back soon!Helen

10/10 – Uitstekend

Muhammad Umer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
2 nachten verbleven in januari 2024
Reactie van Helen op 17 apr 2024
Dear Muhammad,Thank you very much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!Kind Regards,Helen

10/10 – Uitstekend

Maria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best hotel
1 nacht verbleven in februari 2024
Reactie van Helen op 17 apr 2024
Dear Maria, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Helen

10/10 – Uitstekend

Ana Belen

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Helen op 16 apr 2024
Dear Ana,Thank you so much for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Kind regards,Helen

10/10 – Uitstekend

Tyson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
9 nachten verbleven in maart 2024
Reactie van Helen op 13 apr 2024
Dear Tyson,Thank you for your kind feedback! We're delighted to hear that you had a great experience at our hotel.We hope to welcome you back soon for another fantastic stay!Warm regards,Helen

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location and nice facilities.
2 nachten verbleven in april 2024
Reactie van Helen op 11 apr 2024
Dear Natalie,Thank you for taking the time to leave us a review following your recent stay at our hotel. We are thrilled to hear that you found our location convenient and enjoyed our facilities.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted that you found our location convenient for your needs. Additionally, it's rewarding to know that you appreciate the facilities we offer.Your positive feedback serves as encouragement to our team to continue delivering exceptional service and maintaining our high standards.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Helen

10/10 – Uitstekend

Raid, Fredericton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish they had indoor swimming pool. We couldn't use the outdoor pool due to heavy rain during our stay
5 nachten verbleven in maart 2024
Reactie van Helen op 10 apr 2024
Dear Raid,Thank you for taking the time to share your feedback with us. We appreciate your input and regret to hear that your experience was impacted by the heavy rain during your stay, preventing you from enjoying our outdoor pool.We understand the importance of having alternative options available, especially during inclement weather. Your suggestion for an indoor swimming pool is duly noted, and we will certainly consider it as we continue to enhance our facilities to better serve our guests.We hope that despite this inconvenience, you were able to find other enjoyable activities during your time with us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Helen

10/10 – Uitstekend

Manuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy agusto
7 nachten verbleven in maart 2024
Reactie van Helen op 8 apr 2024
Manuel, ¡Gracias por tu comentario! Nos alegra mucho saber que te sentiste muy a gusto durante tu estancia en nuestro hotel.Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Helen

6/10 – Redelijk

Nina Maria

Negatief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Helen op 6 apr 2024
Dear Nina,Thank you for choosing to stay with us and for taking the time to leave a rating .We appreciate your feedback and take your rating seriously. We're constantly striving to improve our services and facilities to ensure a pleasant stay for all our guests.If there are any specific areas you believe we could enhance to earn a higher rating from you in the future, please don't hesitate to let us know. Your input is invaluable to us.We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.Warm regards,Helen

8/10 – Goed

Hugo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worth the price!!! The breakfast is awesome!
3 nachten verbleven in maart 2024
Reactie van Helen op 2 apr 2024
Dear Hugo,Thank you for your glowing review! We're thrilled to hear that you found your stay to be worth the price and that you enjoyed our awesome breakfast offerings. Providing value and delicious dining experiences are top priorities for us, and we're delighted that we could exceed your expectations in these areas. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Helen

10/10 – Uitstekend

lydia

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Yes
5 nachten verbleven in maart 2024
Reactie van Helen op 1 apr 2024
Dear Lydia,Thank you ever so much for your glowing 5-star rating! We're thrilled to learn that your stay with us was nothing short of exceptional. It's our utmost priority to ensure each guest experiences the pinnacle of luxury and comfort, and your kind rating affirm that we're achieving our goal.We hope to welcome you back to us soon for another unforgettable experience. Should you need any assistance in the future, please don't hesitate to reach out.Warm regards,Helen

8/10 – Goed

Haroon, Hayward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is huge, easy access off highway. Room was nice, spacious, clean. Breakfast was adequate. Only drawback was that windows are not sound proof, and there is a lot of traffic outside.
2 nachten verbleven in maart 2024
Reactie van Helen op 31 mrt 2024
Dear Haroon,Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our property convenient, our rooms spacious and clean, and that you enjoyed our breakfast offerings.We appreciate your feedback regarding the noise from traffic outside. Please accept our apologies for any disturbance this caused during your stay. We understand the importance of a peaceful environment for our guests and will explore options to address this concern.Your comments are invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Helen

2/10 – Ontzettend slecht

Masaru

2 nachten verbleven in maart 2024
Reactie van Helen op 18 apr 2024
Dear Masaru,Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's wonderful to know that we hit the mark during your visit.Your kind rating means the world to us and serves as great motivation for our team to continue delivering outstanding hospitality. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Helen

6/10 – Redelijk

Anderson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Helen op 28 mrt 2024
Dear Anderson,Thank you for taking the time to share your rating with us. We genuinely appreciate your valuable input, as it helps us continually improve our services.However, we also understand that there may have been aspects that didn't fully meet your expectations. Your comments are essential to us, and we will use them to address any areas that need attention to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Helen

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and beautiful hotel
1 nacht verbleven in maart 2024
Reactie van Helen op 26 mrt 2024
Dear Carlos,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be clean and beautiful. Maintaining a pristine environment for our guests is a top priority, and it's rewarding to know that our efforts have met your expectations.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Should you require any assistance or have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience!Best regards,Helen

10/10 – Uitstekend

ruben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Helen op 26 mrt 2024
Dear Ruben,Thank you so much for awarding us with a 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in achieving that goal during your visit.We truly appreciate your kind rating and positive feedback. It means the world to us to know that you were satisfied with every aspect of your stay, from the amenities to the service provided by our staff. Your support and recommendation are invaluable to us, and we couldn't be happier to have had the opportunity to host you.We look forward to welcoming you back for another fantastic stay in the future. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing us and for sharing your wonderful rating with us!Warm regards,Helen

10/10 – Uitstekend

Richard, San Bernardino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay.
2 nachten verbleven in maart 2024
Reactie van Helen op 24 mrt 2024
Dear Richard,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel.It's always rewarding for our team to know that our guests had a wonderful time. We strive to create memorable experiences, and your kind words motivate us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more remarkable, please don't hesitate to let us know.Warm regards,Helen

10/10 – Uitstekend

Jose

1 nacht verbleven in maart 2024
Reactie van Helen op 13 apr 2024
Dear Jose,Thank you so much for your glowing 5-star rating! We are thrilled to hear that you thoroughly enjoyed your stay with us.Providing exceptional experiences for our guests is our top priority, and your feedback motivates us to continue delivering outstanding service.We can't wait to welcome you back for another fantastic stay in the near future.Warm regards,Helen

8/10 – Goed

Alfonso, San Antonio

1 nacht verbleven in maart 2024
Reactie van Helen op 7 apr 2024
Dear Alfonso,Thank you so much for taking the time to leave us a 4-star rating. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us.We strive to provide exceptional service and comfortable accommodations to all our guests, and we're glad to see that reflected in your rating.If there is anything specific you loved about your stay or any areas where you think we could improve to earn that coveted 5th star next time, please feel free to let us know. Your input is invaluable to us as we continuously work to enhance the guest experience.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,Helen

8/10 – Goed

Steffany

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Helen op 17 mrt 2024
Dear Steffany,Thank you for choosing to stay at Crystal Hotel and for taking the time to leave us a rating. We are delighted to hear that you had a positive experience during your recent stay with us.Your generous rating of 4 stars is greatly appreciated. We are committed to providing exceptional service and comfort to all our guests, and we are pleased to know that we met your expectations.At Crystal Hotel, we continuously strive to improve and enhance our guests' experiences. If there is anything specific you enjoyed or any areas where you feel we could further improve, please do not hesitate to let us know. Your feedback is invaluable to us as we aim to exceed our guests' expectations.Once again, thank you for your kind words and for choosing Crystal Hotel. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Helen

10/10 – Uitstekend

Linna

Positief: Voorzieningen
It was good
1 nacht verbleven in maart 2024
Reactie van Helen op 14 mrt 2024
Dear Linna, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We hope to welcome you back again soon!Helen

10/10 – Uitstekend

Mahsa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed the stay, breakfast, super helpful staff. The internet on 9th floor was not good though.
4 nachten verbleven in maart 2024
Reactie van Helen op 13 mrt 2024
Dear Mahsa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay, our delicious breakfast, and found our staff to be super helpful. We apologize for any inconvenience caused by the internet connectivity issue on the 9th floor. Rest assured, we'll address this promptly to ensure a smoother experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better stay soon!Warm Regards,Helen

10/10 – Uitstekend

Yosselin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was great to stay in. Definitely recommend and will be staying again in the near future! Staff was so friendly and attentive. There are many stores near by.
5 nachten verbleven in maart 2024
Reactie van Helen op 12 mrt 2024
Dear Yosselin,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at [Hotel Name] and that our staff made a positive impression on you. Providing exceptional service is always our top priority, and we're delighted that our team's friendliness and attentiveness enhanced your stay.It's fantastic to know that you found the location convenient with many stores nearby. We strive to offer our guests a convenient and enjoyable experience, and we're glad to hear that we succeeded in meeting your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for choosing us. We can't wait to have you with us again soon!Warm regards,Helen

6/10 – Redelijk

Robert

1 nacht verbleven in maart 2024
Reactie van Helen op 1 apr 2024
Dear Robert,Thank you for taking the time to share your rating with us. We genuinely appreciate your honest rating and the opportunity it provides us to improve.If there are specific concerns you'd like to discuss further, please feel free to reach out to us directly. We value your input and hope to have the chance to regain your trust during your next visit.Warm regards,Helen

10/10 – Uitstekend

marcos

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you
1 nacht verbleven in maart 2024
Reactie van Helen op 12 mrt 2024
Dear Marcos, You can reply with a simple and appreciative message like:Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon! Helen

4/10 – Matig

Patrick, Sherbrooke

Reisde met familie
Negatief: Netheid, voorzieningen
A la limite de l'acceptable
3 nachten verbleven in maart 2024
Reactie van Helen op 10 mrt 2024
Estimado Patrick,Gracias por tomarte el tiempo para compartir tus comentarios con nosotros. Valoramos sinceramente todos los comentarios de nuestros huéspedes, ya que nos ayudan en nuestros esfuerzos continuos para mejorar nuestros servicios.Lamentamos sinceramente saber que tu experiencia no estuvo a la altura de tus expectativas. Por favor, ten en cuenta que proporcionar una estancia cómoda y agradable para todos nuestros huéspedes es nuestra máxima prioridad, y lamentamos cualquier inconveniente o molestia que hayas encontrado durante tu tiempo con nosotros.Agradeceríamos mucho la oportunidad de conocer más sobre tus preocupaciones específicas para poder abordarlas directamente. Si estuvieras dispuesto a compartir más detalles sobre tu experiencia, no dudes en ponerte en contacto con nosotros.Una vez más, nos disculpamos por cualquier decepción que hayas experimentado, y esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte la estancia excepcional que mereces.Saludos cordiales,Helen

10/10 – Uitstekend

Terrell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyedmy stay..they have good breakfast
4 nachten verbleven in maart 2024
Reactie van Helen op 8 mrt 2024
Dear Terrell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your satisfaction. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards,Helen

10/10 – Uitstekend

Rafael

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The personal is berry friendly
2 nachten verbleven in maart 2024
Reactie van Helen op 4 mrt 2024
Dear Rafael,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and your kind words serve as a great encouragement to our team.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Helen

10/10 – Uitstekend

marcos

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in februari 2024
Reactie van Helen op 1 mrt 2024
Dear Marcos,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 – Goed

LISSETTE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have been there many times, the only thing that i didn't like it it was the towels, all the towels were dirty with yellow spots. Will be good to change the breakfast menu at least 2 or 3 times.
5 nachten verbleven in februari 2024
Reactie van Helen op 3 mrt 2024
Dear Lissette,Thank you for taking the time to share your feedback with us. We truly value your patronage and appreciate your loyalty in choosing our hotel for your stays.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the towels during your recent visits. Please rest assured that we have taken your comments seriously, and our housekeeping team has been promptly notified to ensure that such oversights are not repeated. Cleanliness is of utmost importance to us, and we are committed to maintaining the highest standards in all aspects of our services.Additionally, we appreciate your suggestion regarding the breakfast menu rotation. We understand the importance of offering variety to our guests, and we will certainly consider your input as we continuously strive to enhance our offerings to meet the preferences of our valued guests like yourself.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as it helps us to identify areas where we can improve and deliver an even better experience for our guests. We hope to have the opportunity to welcome you back soon and provide you with the exceptional stay you deserve.Warm regards,Helen

6/10 – Redelijk

Imelda

Priced well
2 nachten verbleven in februari 2024
Reactie van Helen op 27 feb 2024
Dear Imelda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our pricing to be favorable. Providing excellent value for our guests is always our goal, and we're delighted that you appreciated it.We hope to have the pleasure of welcoming you back for another wonderful stay soon. If there's anything specific you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to reach out.Warm regards,Helen

10/10 – Uitstekend

Francisco

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So many shops around not even a 10 minute walk from target super AMAZING
1 nacht verbleven in februari 2024
Reactie van Helen op 27 feb 2024
Dear Francisco,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenience of our location with a variety of shops within walking distance, including Target. We strive to provide our guests with easy access to amenities and attractions to enhance their stay. We appreciate your review and hope to welcome you back soon for another enjoyable visit!Warm Regards,Helen