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Beoordelingen van Residence Inn by Marriott Los Angeles Burbank Downtown

3 out of 5
Residence Inn by Marriott Los Angeles Burbank Downtown
321 Ikea Way, Burbank, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 414 van 690 beoordelingen" "
Gastenscore: 8 - Goed. 187 van 690 beoordelingen" "
Gastenscore: 6 - Redelijk. 49 van 690 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 690 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 690 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

ROBERT

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Newell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Marvie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is great, just one thing was one of the days that we were going for a swim, there was no towels on the rack. So my partner went downstairs to the lobby coz the phone by the pool area was broken. However, the towels never came, so my son went back upstairs wet and cold
3 nachten verbleven in april 2024

4/10 – Matig

Rolando, Pittsburgh Ca

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is just ok but definitely won't be back and I do not recommend it to anyone The room has a strong smell of cigarettes. No housekeeping that all. Only two towels for bathing. There was no pressure in the shower Sidewalks dirty. could be heard when people were talking in the other rooms in both sides of the wall Breakfast was sucks. Dinning are and kitchen area very small some of the ceiling were broken Parking UNSAFE $300 per night ?? they should be much better for that price !!
2 nachten verbleven in april 2024

8/10 – Goed

Miguel

Reisde met familie
Positief: Netheid, personeel en service
Pool was not heated and it was very cold.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Naveen

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service. Very nice property and safe location.
4 nachten verbleven in maart 2024

8/10 – Goed

Aashish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall,the property was very nice, clean and accommodating. Our room was nice and clean but loud due to a ceiling vent that ran constantly and never turned off.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Ivonne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me gustó mucho el lugar está bastante céntrico
2 nachten verbleven in maart 2024

8/10 – Goed

Tyson

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room was on the freeway side and the traffic was super noisy all night. Other than that everything at the hotel was perfect.
1 nacht verbleven in maart 2024

4/10 – Matig

Cynthia

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Staff was not helpful at all.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After being at Embassy Suite for three days, it was like a breath of fresh air.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mauricio

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Meuy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It would have been nice to have the parking fee included with our stay.. but overall experience was good .
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Paige

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and breakfast was amazing each morning. We will def stay here again.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Phillip, Stockton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
3 nachten verbleven in december 2023

10/10 – Uitstekend

Alba

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and very spacious rooms and nice
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Patrice

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms
2 nachten verbleven in januari 2024

8/10 – Goed

Lance, Indianapolis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is currently under renovation but it didn’t pose any significant inconveniences. Jorge at the front desk is an amazing first impression for this property. The rooms are clean and common areas were clean, beds comfortable, and the location is convenient. Just ask for a room away from the highway or the noise will be unbearable.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice place! The suites are superb. They’re undergoing construction but it’s no biggie.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Georgina

2 nachten verbleven in januari 2024

6/10 – Redelijk

Joseph

Reisde met familie
Property was very noisy. Hall ways to rooms dirty / not vacuumed. . Work on second floor started early morning. Pool area was non usable and in total disrepair. The property continues to advertise pool as available.
7 nachten verbleven in december 2023

10/10 – Uitstekend

Jermayne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Jennie

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Usually love Marriott hotels and the comfortable and clean hotels. This property was not that. This hotel had mold growing in my bathroom, carpet unclean and old in the hallways and an under repair unusable pool (which they did not disclose at the time of booking-picture showed beautiful pool). Would never stay here again. The only saving grace was the front desk people were amazing human beings and very friendly.
1 nacht verbleven in december 2023

8/10 – Goed

Kimberly

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Rey, North Olmsted

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice hotel, it had everything we wanted and needed.
5 nachten verbleven in december 2023

10/10 – Uitstekend

satish

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Christopher

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Everything was going fine until the second day when we noticed some black stains on the bathroom wall. The wall covering was loose so I peeled back a corner and the wall was covered in black mold and small clouds of mold dust drifted to the floor. We were moved to another room where we found socks in the garbage disposal. These were both issues that could have, and should have, been discovered by hotel staff before we arrived. The fact that there was no offer to comp at least part of our stay for having put us in a room with mold infestation and the inconvenience of having to repack and move to another room says a lot. It's either a problem with the property policy, staff training or possibly both. Nice rooms, decent property in a good location, courteous and friendly staff, all ruined by some serious maintenance oversights. Oh, and the property is undergoing renovation which should probably be stated at the time of reservation. Let's hope they're doing some mold mitigation in the process.
1 nacht verbleven in december 2023

8/10 – Goed

janice darlene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel. Excellent location and easy parking. Needs some updated information signs in the elevators. Signs directed us to the pool, yet the pool was empty. Wasn’t told by the desk clerk at check-in that the property doesn’t have ice machines. Looked all over, only to call down to the desk for assistance and was told ice was available at the desk only. A little frustrating. With that being said, this is still a great property and will definitely stay here again.
2 nachten verbleven in december 2023

8/10 – Goed

Valerie A.

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Close to the city center.. lots of meal options. We just didn’t like the banging above our room during daytime.
3 nachten verbleven in december 2023

6/10 – Redelijk

Thomas Reston

3 nachten verbleven in december 2023

10/10 – Uitstekend

Angel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was very good with no issues .
1 nacht verbleven in december 2023

10/10 – Uitstekend

Tania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kitchenette fully stocked. Would definitely stay here again for longer stays as well.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jillian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was great, exceeded my expectations. The location was perfect. It would have been nice if there was a restaurant/bar in the hotel. It also would be nice if there were some breakfast items available past 9am.
3 nachten verbleven in november 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet and comfortable. However breakfast the first morning was terrible. I had an hour and a half before breakfast closed but they were out of decaf coffee, bread and eggs were cold. Had to go to a restaurant to have breakfast.
2 nachten verbleven in november 2023

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Arthur

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not worth it
Very dirty. Very old. Not what I expected
1 nacht verbleven in november 2023

10/10 – Uitstekend

tanya, Glendale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Air conditioning in rooms are too noisy, but overall property is good

6/10 – Redelijk

William

Breakfast has deteriorated! Cereals obviously bought in bulk at Dollar Store. Hot offerings the same (scrambled eggs, tough sausages links/patties or prepackaged breakfast biscuits). Only the coffee was acceptable. Cleaning only every other day, though this seems to have become “industry standard”, is unacceptable considering the prices charged. In room advertised happy hour was nonexistent (do it or remove in room card)! All in all we will probably be looking elsewhere for lodging when traveling!
7 nachten verbleven in oktober 2023

10/10 – Uitstekend

Hiraldo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed with my wife, everything was excellent. Very quiet, quiet and everything nearby such as restaurants, bars, malls, etc. Approximately 15 minutes to get to Universal Studos. In general everything excellent
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Professionals stuff and very friendly we will definitely stay again and again
2 nachten verbleven in augustus 2023

8/10 – Goed

Gwyneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really close to Burbank airport. A few nice restaurants within walking distance. The staff were friendly and helpful.
2 nachten verbleven in september 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
I’ve stayed at this resort before and thoroughly enjoyed everything about it, so chose to stay here again this time. The lady at check in was very nice and helpful. We told her we would only need one housekeeping service on Thursday, as we were only there 4 nights. On Wednesday, while we were all in the room, housekeeping opened the door on us. We had the top lock on so it didn’t open all the way, and all we heard was someone sounding annoyed they couldn’t open the door. This obviously scared the heck out of us!! When I went to the door, I realized it was housekeeping. The lady (I didn’t get her name) immediately got angry and said “this room is supposed to be vacant, it’s obviously not vacant if you’re here.” And pointed to a piece of paper that I guess was supposed to prove her point? I said “I told the front desk we only needed service on Thursday.” When she realized her mistake I just got attitude and a half ass apology before she walked off. I ended up apologizing to her even though we did nothing wrong, and got no response back. It was just a wild experience. That was the only major issue we had with the stay. There were a couple other small things that they’ll hopefully take into consideration: The shower head was messed up in the smaller room and was spraying everywhere. The tv subtitles worked about 50% of the time and it has a volume limit. If you’re hard of hearing, the living room tv is kinda a bust. Especially with the AC unit right next to the couch.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was great! No complaints.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Virginia

Positief: Netheid
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jesse

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located within 5-10 min of resturants amd shopping. Rooms were very spacious and clean.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Maritza

3 nachten verbleven in september 2023

10/10 – Uitstekend

Jose

2 nachten verbleven in september 2023

8/10 – Goed

Leah, Folsom

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great location. Very roomy. Comfortable. The ac was very noisy. It was either on, blowing directly on us in bed, freezing us, or off and we got so hot. The room was never a good temperature. Every time it came on while we were asleep, it woke us up because it was so loud, then so cold.
2 nachten verbleven in september 2023