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Beoordelingen van Residence Inn By Marriott Santa Clarita Valencia

3 out of 5
Residence Inn By Marriott Santa Clarita Valencia
25320 The Old Rd, Stevenson Ranch, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 186 van 322 beoordelingen" "
Gastenscore: 8 - Goed. 85 van 322 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 322 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 322 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 322 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

CC, NL

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Residence Inn Santa Clarita USA
Prima hotel. Ruime kamers met zitgedeelte en complete keuken met grote koelkast, magnetron, kookplaat, pannen en glazen. Airco. Ideale plek voor langer verblijf.
Reactie van Joelyn op 1 mrt 2014
Thank you for taking the time to share with us about your stay at the Residence Inn by Marriott Santa Clarita!

10/10 – Uitstekend

luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sarah op 1 mei 2024
Thank you for taking the time to leave a review. We hope you choose us again on your future visits to the area.

10/10 – Uitstekend

Bobby Joe

Reisde met familie
Positief: Voorzieningen
Having two rooms was wonderful
10 nachten verbleven in april 2024
Reactie van Sarah op 24 apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerResidence Inn Santa Clarita

8/10 – Goed

Anand

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Karen op 15 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best regards,Karen E.Operations Manager

10/10 – Uitstekend

Adriana, whittier

1 nacht verbleven in maart 2024
Reactie van Sarah op 21 apr 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay and hope you choose us again in your future visits to the area.Best,Sarah ChampionFront Office ManagerResidence Inn Santa Clarita

8/10 – Goed

Steven

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and facilities were very good. The breakfast team, housekeeping, and front desk were excellent. The outside pool and spa were well kept. The only thing that was poor was the room shower. Water temp too low and fluctuated from luke warm to warm…..never hot.
9 nachten verbleven in maart 2024
Reactie van Karen op 30 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Karen E.Operations Manager

10/10 – Uitstekend

Shahada

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, lobby recently remodeled, room is clean and bed is comfortable
1 nacht verbleven in maart 2024
Reactie van Karen op 26 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Karen E.Operations Manager

6/10 – Redelijk

KEISHA

Reisde met partner
The surrounding area was nice, but the hotel is noisy, i can hear the guests above me walking around the hallway and in the room.. the buffet area only has one hard working employee to clean the area and it was never clean.
1 nacht verbleven in maart 2024
Reactie van Karen op 17 mrt 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience here at Residence Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen EspericuetaOperations Manager

2/10 – Ontzettend slecht

Guillermo

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
No one informed us that pool area closes at 10pm key card opened pool area had kids and they were excited to get into it after long day of driving we were in the pool for 5mins before an employee came to kick us out and being rude In front of the family and stood, to escort us out even after telling them okay were going just stood and waited very rude
1 nacht verbleven in februari 2024
Reactie van Karen op 27 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 – Uitstekend

ezra

Staff was welcoming, breakfast is fresh, got a room upgrade free charge, definitely worth the stay.
1 nacht verbleven in februari 2024
Reactie van Karen op 27 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Karen E.Operations Manager

8/10 – Goed

Aaron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great amenities. I wish there was more room in the hot tub as we couldn't go in it a few nights because it was so full due to people from nearby hotels using it as well.
5 nachten verbleven in februari 2024
Reactie van Karen op 22 feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E. Operations Manager

10/10 – Uitstekend

Ismael

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Next to a shopping center made this location very convenient if you're in need of something.
2 nachten verbleven in februari 2024
Reactie van karen op 22 feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E. Operations Manager

10/10 – Uitstekend

Kathy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for a quick trip to Six Flags Magic Mountain! Nice clean rooms. Great food options around the property. I definitely recommend this place.
1 nacht verbleven in februari 2024
Reactie van Karen op 22 feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E. Operations Manager

8/10 – Goed

Michelle

Positief: Netheid, personeel en service
I didn't like that the shelves in the bathroom were falling off the walls. The silverware that was provided looked dirty. The handle on the dishwasher was broken. Its definitely in need of some improvements
6 nachten verbleven in januari 2024
Reactie van Karen op 16 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 – Uitstekend

Jenny, Chula Vista

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Residence Inn is convenient and comfortable for the whole family. It’s just like home.
1 nacht verbleven in januari 2024
Reactie van Karen E. op 2 feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We area pleased to know you enjoyed your stay at out location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

8/10 – Goed

Joseph

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Lack of kitchen items and remodeling messes
1 nacht verbleven in januari 2024
Reactie van Karen E. op 2 feb 2024
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

6/10 – Redelijk

ronald

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Not bad but we were inconvenienced a little bit by the renovations that were taken place.
1 nacht verbleven in januari 2024
Reactie van Julie H op 26 jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

10/10 – Uitstekend

Salvador

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Been staying here every new years holidays for years
9 nachten verbleven in december 2023
Reactie van Julie H op 10 jan 2024
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 – Goed

Jimmy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Julie H op 28 dec 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
14 nachten verbleven in november 2023
Reactie van Julie H op 13 dec 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Arlane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s clean,close to various stores and restaurants, and it’s safe to walk around.
2 nachten verbleven in november 2023
Reactie van Julie H op 5 dec 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Julie H op 25 nov 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Robert S

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Nice place. Kitchen very convenient for family. Sofa bed not so great. Weak mattress and difficult to get back into sofa. Good breakfast. Would stay again.
1 nacht verbleven in november 2023
Reactie van Julie H op 25 nov 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Penny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A must stay
This hotel is a must-stay if you need to have your own kitchen and work area. The room was completely stocked with kitchen supplies and a full-sized refrigerator. The work desk was convenient and comfortable. The room was clean and they served a complete hot breakfast every morning. I will definitely stay here again.
13 nachten verbleven in oktober 2023
Reactie van Julie H op 25 nov 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Lydia

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Julie H op 20 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Orlando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place outside of La
10 nachten verbleven in augustus 2023
Reactie van Julie H op 11 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

6/10 – Redelijk

Kerry

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
4 nachten verbleven in september 2023
Reactie van Julie H op 11 sep 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

8/10 – Goed

Sonja, Mansfield

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Easy access to freeway and The Old Road; breakfast attendant did a nice job.
6 nachten verbleven in augustus 2023
Reactie van Julie H op 11 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 – Goed

hyun

Positief: Netheid, staat van de accommodatie en faciliteiten
10 nachten verbleven in augustus 2023
Reactie van Julie H op 11 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

6/10 – Redelijk

Thomas

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Hotel had a number of dogs staying and seemed to have a bit of a dog smell. Not happy that the breakfast was served on single use plastic plates and disposable cutlery this felt very wasteful and bad for the environment
Reactie van Julie H op 11 sep 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Superviso

8/10 – Goed

Kathryn

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van Julie H op 11 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Mirza

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All the facilities you need for a stay are available at this hotel.
2 nachten verbleven in augustus 2023
Reactie van Julie H op 30 aug 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 – Goed

Tuesday, danville

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
…
1 nacht verbleven in augustus 2023
Reactie van Julie H op 11 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Dory

1 nacht verbleven in augustus 2023
Reactie van Julie H op 20 sep 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Chucri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly recommend for families
18 nachten verbleven in augustus 2023
Reactie van Julie H op 25 aug 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Julie H op 17 aug 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

4/10 – Matig

Tanya

Reisde met partner
Positief: Personeel en service
Bed very uncomfortable, horrible pillows. Hotel very worned.
7 nachten verbleven in augustus 2023
Reactie van Julie H op 10 aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

10/10 – Uitstekend

Natasha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All the staff was very pleasant, rooms were great just like the pictures. Also the area has a ton of food places and stores.
1 nacht verbleven in augustus 2023
Reactie van Julie H op 10 aug 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 – Goed

Katrina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a noise issue twice during our stay. Staff didn’t seem concerned about fixing the issues. They just wanted to give me Marriott points. I wanted the noise to stop. Once was kids running around knocking on door until 1am. Then the other time it was construction on a sign on side of building at 3am. Staff wasn’t helpful.
14 nachten verbleven in juli 2023
Reactie van Julie H op 7 aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Julie H. Front Office Supervisor

8/10 – Goed

Simon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel and good location. Friendly staff Breakfast is not the best. Poor quality eggs and bacon. They don’t clean the room every day. Overall satisfied with our stay.
8 nachten verbleven in juli 2023
Reactie van Julie H op 7 aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023
Reactie van Julie H op 7 aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 – Uitstekend

Meredith

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2023
Reactie van Julie H op 1 aug 2023
Good afternoon, we appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay at Marriott Hotels often, having work done on my home so I’m staying here. Everything is great, the Epitome of how a stay should be. Excellent staff, especially the Night man Edgar, the morning staff are all pleasant and at least know how to communicate unlike most in this industry whom seem to be in a bad mood. My only issue is the Wi-Fi, no p/w needed and don’t think I’ll pay $5 a day for internet. Glad I have a Mac. God Bless
14 nachten verbleven in juni 2023
Reactie van Julie H op 13 jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Julie H. Front Desk Supervisor

10/10 – Uitstekend

Regina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything all around was great
1 nacht verbleven in juli 2023
Reactie van Sarah J. op 4 jul 2023
Good afternoon, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

6/10 – Redelijk

Irma

Reisde met partner
Positief: Personeel en service
The building is tired and the amenities for a residence inn are not what they used to be. Our room was not very clean. The breakfast was underwhelming. It has been better at other Residence Inns. The staff was nice though.
2 nachten verbleven in juni 2023
Reactie van Sarah J. op 29 jun 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sarah J. Front Office Manager

10/10 – Uitstekend

Elizabeth

2 nachten verbleven in juni 2023
Reactie van Julie H op 18 jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Julie H., Front Desk Supervisor

10/10 – Uitstekend

Claudia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place. Clean and the staff was very kind and accommodating
2 nachten verbleven in juni 2023
Reactie van Sarah J. op 19 jun 2023
Good afternoon, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

10/10 – Uitstekend

EDUARDO

1 nacht verbleven in juni 2023
Reactie van Julie H. Front Office Supervisor op 20 jun 2023
Good morning, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Office Supervisor

10/10 – Uitstekend

Tanner

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Air conditioning was very loud
Reactie van Sarah J. op 16 jun 2023
Good morning, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2023
Reactie van Sarah J. op 15 jun 2023
Good morning, We appreciate your feedback on your recent stay at the Residence Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Sarah J. Front Office Manager