Exterieur

Beoordelingen van Sheraton Cerritos Hotel

3.5 out of 5
Sheraton Cerritos Hotel
12725 Center Court Dr S, Cerritos, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 687 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 184 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 1000 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Monique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Monique, thank you for choosing Sheraton Cerritos Hotel and for leaving a 4-star review. We're pleased to learn you had a satisfactory experience and we look forward to serving you again in the future.

10/10 – Uitstekend

Jorge

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! in every sense! I will stay again.
5 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Jorge, it's wonderful to hear such exceptional feedback about your stay at Sheraton Cerritos Hotel. We're thrilled you enjoyed your time with us and look forward to welcoming you back for another unforgettable visit.

10/10 – Uitstekend

Yusef

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Yusef, thank you for choosing the Sheraton Cerritos Hotel for your stay and taking the time to rate us. We are thrilled you had a great experience and we hope to welcome you back again in the future.

10/10 – Uitstekend

michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and clean rooms
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Michael, it's fantastic to know you appreciated the warm ambiance at Sheraton Cerritos Hotel, as well as the cleanliness of our rooms. We strive to make our guests feel welcome and comfortable. Come back soon for another satisfying stay!

10/10 – Uitstekend

Mai

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best option for business travellers, a true 4 star hotel serviced by top notch management and staff. Alfredo at the Cornerstone Cafe was the best!
3 nachten verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Thank you so much for your compliments. We're delighted that Sheraton Cerritos Hotel met your expectations for your business travel needs. We've shared your kind words with Alfredo at the Cornerstone Cafe. We take pride in our team members and management, and it's heartening to hear that Alfredo provided stand-out service. We look forward to welcoming you back on your next business trip.

10/10 – Uitstekend

Shashank

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was good
4 nachten verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Shashank, it's great to hear that the location of Sheraton Cerritos Hotel was convenient for you. We hope to welcome you back soon for another positive experience.

10/10 – Uitstekend

Kyndra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone here was so kind! Great choice and lovely breakfast.
3 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Kyndra, thank you for sharing your fabulous experience at Sheraton Cerritos Hotel. We're delighted you found our team members exceptionally kind and that you were satisfied with our breakfast offerings. Nothing pleases us more than knowing our guests had a memorable stay. We appreciate you choosing us and hope to welcome you back soon!

10/10 – Uitstekend

Jená

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall this was a great staycation
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Jená, it's wonderful to hear that you enjoyed your staycation at Sheraton Cerritos Hotel. We strive to provide memorable experiences and your kind words let us know we're doing our job right! We hope to welcome you back in the future for another delightful stay.

10/10 – Uitstekend

Shadia

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great ubication, nice neighborhood, nice place
3 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Shadia, we're thrilled to hear you appreciated the Sheraton Cerritos Hotel's ideal location and pleasing surroundings. It delights us to know you had a positive overall experience. We hope you'll visit again soon.

10/10 – Uitstekend

Wendi, Hemet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I do wish they had some kind of free Continental breakfast.
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Wendi, we're thrilled to see your high rating, a sign of your overall positive experience at Sheraton Cerritos Hotel. We noted your suggestion for a complimentary continental breakfast. Your feedback helps us improve and we sincerely thank you for that. We look forward to welcoming you back soon.

10/10 – Uitstekend

Belen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel I would recommend it
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Belen, it's wonderful to hear that you had an exceptional experience at the Sheraton Cerritos Hotel. Your recommendation means a lot to our team members. We hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Elena

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Elena, thank you for your high rating of Sheraton Cerritos Hotel. We appreciate your trust and we're thrilled to have met your expectations for an enjoyable stay. We're looking forward to welcoming you back on your next trip. Safe travels!

10/10 – Uitstekend

Lorena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in januari 2024
Reactie van Customer Service op 4 apr 2024
Lorena, it's truly heartening to know that you had an excellent experience at Sheraton Cerritos Hotel. We appreciate your valuable feedback and look forward to welcoming you back in the near future.

10/10 – Uitstekend

Anuraag

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean and perfect! The front desk staff were very professional and courteous. They did a great job during the check-in. Definitely recommend!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Anuraag, thank you for highlighting the pristine condition and perfect ambiance of Sheraton Cerritos Hotel. Our team members make every effort to provide professional and courteous service, and we're thrilled to hear they made a positive difference during your check-in process. You kind recommendations are greatly appreciated, and we can't wait to welcome you back!

8/10 – Goed

Eva

Negatief: Personeel en service
No mocrowave
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Eva, thank you for your valuable feedback. We acknowledge your concern about the absence of a microwave. Your comfort is our priority, and we appreciate your suggestion for providing amenities that could enhance your experience at Sheraton Cerritos Hotel. We hope to have the pleasure of welcoming you back again soon.

10/10 – Uitstekend

Zachary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location, super friendly staff, clean rooms! Definitely will stay here again!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Zachary, thank you for your wonderful feedback! The team at Sheraton Cerritos Hotel is thrilled to hear of your positive experience, particularly noting our great location and cleanliness. We're excited for your next visit and to provide the same friendly service. Safe travels until then!

10/10 – Uitstekend

Andrew

1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Andrew, it's wonderful to see your five-star rating for Sheraton Cerritos Hotel! It's a joy to know your stay with us was exceptional. We all look forward to the opportunity to welcome you again on your next visit.

8/10 – Goed

Raul

2 nachten verbleven in maart 2024
Reactie van Customer Service op 16 apr 2024
Raul, it's wonderful to see that your time at Sheraton Cerritos Hotel was well-rated. We're pleased to know we met your expectations and would love to welcome you back in the future. Your satisfaction is our greatest reward.

10/10 – Uitstekend

Heidy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it is accessible and neat, great service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Heidy, thank you for your kind words about the Sheraton Cerritos Hotel. We take pride in our convenient location and are encouraged to hear of your appreciation for our cleanliness and the service excellence delivered by our team members. We look forward to your return visit, where we'll aim to make your stay as wonderful.

10/10 – Uitstekend

Shakenah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel close to shopping and food. The best part free parking and low deposit fee.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Shakenah, we appreciate your positive feedback. It's wonderful to know that the convenience of Sheraton Cerritos Hotel's location made your stay enjoyable, coupled with our complimentary parking and reasonable deposit fee. We look forward to hosting you again in the future.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in Cerritos.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Carlos, thank you for sharing your thoughts. It's a delight to know you find the Sheraton Cerritos Hotel to be an excellent choice in Cerritos. We'd love to welcome you back soon!

10/10 – Uitstekend

Leonardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although the tv had a little hickup on top of tur screen. There was a black image kept popping out and had to exit and resume to get rid of it. Other than that we had a great night, comfy night. Thank you.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Leonardo, we're delighted that your visit at Sheraton Cerritos Hotel was largely enjoyable and comfortable. We appreciate your patience with the minor TV glitch and assure you that we constantly strive to provide a seamless experience. Your feedback helps us improve, and we can't wait to welcome you back for another great night. Thank you.

6/10 – Redelijk

Eunyoung

2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
Eunyoung, it appears there weren't any particular comments regarding your stay. Should you have any specific feedback about your experience, it would greatly assist us in improving our services. We value your input and hope to welcome you back soon.

10/10 – Uitstekend

Maria

2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
Maria, it seems like you had a fantastic experience at Sheraton Cerritos Hotel! We're grateful for the star rating you've given us. Our team is always here to provide the best service possible. We look forward to welcoming you back in the near future.

6/10 – Redelijk

Andre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good . The only thing i had a problem with was the heating system in the room not working . Even though it was cold that night i preferred it to worked .
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Andre, we appreciate you sharing your experience. It's regrettable to learn about the issue you encountered regarding the room temperature. We always aim to provide a comfortably conditioned environment for our guests. Rest assured that your feedback has been forwarded to the relevant team for review. We hope to have the opportunity to serve you better in the future.

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Staffs were courteous, and the location was superb with restaurants and shops in vicinity.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Peter, it's fantastic to hear your stay at Sheraton Cerritos Hotel was enjoyable. We're delighted that our team members impressed you with their courtesy and that you found the location advantageous. The presence of nearby restaurants and shops truly adds to the experience doesn't it? Thank you for taking the time to leave such a wonderful review, and we hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Johnnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Johnnie, thank you for your positive feedback. We're thrilled to hear you found the Sheraton Cerritos Hotel to your liking. We appreciate your kind words and hope to welcome you back soon!

4/10 – Matig

Joyce

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen
Charging for internet connection?! Deplorable! The shower head was facing the wall and too high up to adjust so unable to shower. Charging for water?! What is wrong with you people?!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Joyce, we regret to hear about the inconveniences you encountered, particularly with the internet charges and shower head positioning. Your comments have been noted and will be shared with the relevant teams to ensure such issues are addressed promptly. We also understand your concerns about additional charges and want to assure you that our pricing decisions are carefully considered to provide the maximum value to our guests. We value your patronage and hope to have another chance to provide you with a more satisfying stay in the future.

10/10 – Uitstekend

Rosalynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a beautiful and enjoyable stay.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Rosalynn, it's wonderful to hear you had a beautiful and enjoyable stay at Sheraton Cerritos Hotel. We aim to provide our guests with memorable experiences. Looking forward to welcoming you back in the future.

10/10 – Uitstekend

Mildred

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice hotel and room
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Mildred, it's delightful to hear you enjoyed your stay at Sheraton Cerritos Hotel! We're pleased that you found our establishment and accommodations to your liking. We hope to welcome you back again in the near future. Enjoy your day!

10/10 – Uitstekend

Hani

1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Hani, it's wonderful to hear that you had a fantastic stay at the Sheraton Cerritos Hotel. Our goal is to provide each guest with an exceptional experience, and we're thrilled everything met your expectations. We eagerly anticipate your next visit. Safe travels until then!

10/10 – Uitstekend

Rosa

2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Rosa, it's heartening to hear you had an excellent experience at Sheraton Cerritos Hotel. We're grateful for your support and believe you enjoyed our services and accommodations. We're looking forward to welcoming you back for another stellar stay.

10/10 – Uitstekend

Sheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Sheryl, thank you for choosing Sheraton Cerritos Hotel and for taking the time to leave your rating. We're delighted to see that you had a complete five-star experience. Our team eagerly looks forward to welcoming you back for another pleasant stay in the future.

10/10 – Uitstekend

Luisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I travel to SoCal once or twice a year and I always stay at Cerritos Sheraton. I have never been disappointed. The room was spacious and clean with a comfortable bed. The parking couldn't be any easier and its free! Easy access to freeways and lots of shopping options nearby if you forgot to pack something. As a solo female traveler, I felt very safe there.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 8 mrt 2024
Luisa, it's always a pleasure to learn when guests, such as yourself, enjoy their stay at Sheraton Cerritos Hotel. We're glad to hear that the spacious rooms, comfortable beds, and easy parking enhance your visits. It's also great to know that our location conveniently serves your needs and offers a safe environment. We value your loyalty and look forward to welcoming you back on your next trip to Southern California. Safe travels until then.

8/10 – Goed

Eliseo, Long Beach

Reisde met partner
Convenient. Close to the freeway and amusement parks. Lots of parking.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 5 mrt 2024
Eliseo, it's great to hear that you enjoyed the Sheraton Cerritos Hotel's convenient location near freeways and amusement parks. We're also pleased to hear you found our parking ample. We hope to welcome you back in the future for another enjoyable stay.

10/10 – Uitstekend

Sobia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Service op 5 mrt 2024
Sobia, thank you for rating your stay at Sheraton Cerritos Hotel. We're pleased to know that your experience has been positive, as we consistently strive to provide exceptional service. We're eager to welcome you back on your next visit!

10/10 – Uitstekend

shna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my short stay
1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 mrt 2024
Shna, we're delighted to see you enjoyed your brief visit at Sheraton Cerritos Hotel. Our goal is to provide memorable experiences regardless of the duration of your stay. We eagerly await an opportunity to host you again in the future.

10/10 – Uitstekend

DERECK

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Dereck, it's wonderful you enjoyed the exceptional experience at the Sheraton Cerritos Hotel. Your high rating serves as a great affirmation of our continual commitment to providing outstanding service. We eagerly await your next visit to create more memorable moments.

10/10 – Uitstekend

MARIO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
2 nachten verbleven in januari 2024
Reactie van Customer Service op 29 feb 2024
Mario, thank you for your positive feedback! At Sheraton Cerritos Hotel, our team members strive to provide excellent service and it's great to hear you experienced this. We hope to welcome you back soon!

10/10 – Uitstekend

Luke

1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Luke, thank you for choosing to stay at Sheraton Cerritos Hotel and for leaving such a high rating. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Eric, Fullerton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Eric, it's fantastic to hear that you had a good experience at Sheraton Cerritos Hotel. We work hard to maintain our property and are delighted it met your expectations. We're looking forward to welcoming you back.

10/10 – Uitstekend

Donna Joy Carpio

2 nachten verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
Donna, thank you for choosing Sheraton Cerritos Hotel. We are thrilled to understand you had a wonderful stay with us. We look forward to your next visit.

10/10 – Uitstekend

Salome

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
beautiful hotel
1 nacht verbleven in februari 2024
Reactie van Customer Service op 23 feb 2024
Salome, it's wonderful to hear that you appreciated the beauty of Sheraton Cerritos Hotel. We're pleased you had a positive stay with us and hope to welcome you back soon.

6/10 – Redelijk

H Kwang

3 nachten verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
H Kwang, with a rating-only review, it's challenging to understand where we met or missed the mark during your stay. We would greatly appreciate it if you could share more details about your experience. Please feel free to reach out to us to discuss further enhancements for your future visits.

10/10 – Uitstekend

Mindy

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Mindy, thank you for choosing Sheraton Cerritos Hotel for your stay. It's delightful to know that you had a great experience. We strive to continually provide excellent service and accommodations. We're looking forward to welcoming you back in the future.

10/10 – Uitstekend

Roland

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
How can you go wrong with a Sheraton bed?? I slept so well, the area is very quiet. The hotel restaurant has a good breakfast buffet, and there are other restaurant options in the vicinity.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 18 feb 2024
Roland, it's wonderful to know you found the comfort you were looking for at Sheraton Cerritos Hotel, particularly with our renowned beds. We're also delighted you appreciated the tranquillity of the area, our breakfast buffet, and the varied dining options nearby. It was our pleasure to serve you, and we look forward to your next visit.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
3 nachten verbleven in februari 2024
Reactie van Customer Service op 16 feb 2024
Nicole, it's wonderful to know that your stay at Sheraton Cerritos Hotel was a delightful one. We appreciate your positive feedback and look forward to hosting you again.

10/10 – Uitstekend

Mario

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’m staying here again
1 nacht verbleven in januari 2024
Reactie van Customer Service op 9 feb 2024
Mario, it's wonderful to hear that you enjoyed your stay at Sheraton Cerritos Hotel so much that you're planning to come back. Our team is thrilled to know that we have made an impression and look forward to creating another delightful experience for you on your next visit.

10/10 – Uitstekend

Juan, San Diego

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ll be back again soon!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 feb 2024
Juan, it's fantastic to hear that you plan to return to Sheraton Cerritos Hotel. We're eager to welcome you back! Thank you for sharing your experience with us.

8/10 – Goed

Gary

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel
Great hotel, renewed few years ago however, my room window seems to be broken, cannot close fully. (leaves a large gap where outside sound and wind comes in) Also, from the side of the window I can hear voices from the next door when they are a bit loud.
4 nachten verbleven in januari 2024
Reactie van Customer Service op 1 feb 2024
Gary, it's delightful to hear that you appreciate the recent makeover at Sheraton Cerritos Hotel. We are, however, concerned about your remarks regarding the window in your room and potential noise intrusion. We prioritize the comfort of our guests and will ensure our team members look into these for continuous improvement. We hope these didn't significantly affect your overall stay and we look forward to hosting you again soon.