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Beoordelingen van Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 2163 van 3516 beoordelingen" "
Gastenscore: 8 - Goed. 688 van 3516 beoordelingen" "
Gastenscore: 6 - Redelijk. 324 van 3516 beoordelingen" "
Gastenscore: 4 - Matig. 168 van 3516 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 173 van 3516 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

anne

4 nachten verbleven in november 2023
Reactie van Michael Garcia op 10 jan 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 – Ontzettend slecht

ellen

6 nachten verbleven in oktober 2023
Reactie van Michael Garcia op 22 nov 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 – Redelijk

Sylvia, 's-Herogenbosch

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
De kamers zijn op een rare manier verbouwd. Het lijkt of ze een kant en klaar cabine in een oude kamer hebben gezet. Bij ons liep alles heel schuin af. De airco moet op de koudste stand zodat je gek wordt van de herrie en wind.
1 nacht verbleven in september 2023
Reactie van Michael Garcia op 15 sep 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Miranda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig.
Mooi hotel. Geweldig bed en geweldige service van gerry bij het inchecken. Ontbijt goed. Misschien het enige wat we mistte was wat hartig beleg. Heerlijk zwembad en binnen 10 minuten lopen was je bij universal. Wel een stukje via een hellende weg. Metro naar LA vlakbij. Echt een geweldig verblijf.
2 nachten verbleven in juni 2023
Reactie van Michael Garcia op 21 jun 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

She

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024

8/10 – Goed

Jessica, Lynnwood

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and quiet. Fridge barely got anything cold and no freezer or microwave. Shower was awful because it kept flooding out from the door that was loose. Luggage cart options would have been nice outside of bellhop services and parking costs were outrageous for the distance we needed to drag our stuff or pay more. Shuttle was nice, food was good, kid enjoyed the pool.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Great service!
2 nachten verbleven in mei 2024

8/10 – Goed

Denise

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a beautiful hotel and my daughter and I had A very nice stay. I was disappointed in being charged so much for parking each day. As a guest of the hotel, they should take him into account How much we are already paying for the room. It was also disappointing that the pool area closed so early.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Beatriz Elodia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The attention of all the staff is wonderful, everyone is very friendly. The cleanliness of the rooms and in general everything was excellent
2 nachten verbleven in april 2024

10/10 – Uitstekend

Marianna Lyzeth Muñoz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Un lugar maravilloso cerca de universal y Hollywood
2 nachten verbleven in april 2024

10/10 – Uitstekend

Yvette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay here. The staff was so kind and the place is beautiful and clean.
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Jonathon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The free shuttle for universal was convenient and appreciated. Room was clean! We had breakfast each morning at the California! Excellent food and service. All staff were polite, responsive, and warm.
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Elias

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 – Redelijk

Carolina

Reisde met familie en kleine kinderen
Positief: Netheid
Se me ofertó una cama y un sofá cama , lo cual no me dieron .
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Esli Melisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es muy accesible para ir a los studios universal
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Linda

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Danielle, Lufkin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, safe, modern hotel. Professional customer service. Offers free shuttle bus to and from Universal Studios but also walkable if you prefer to walk.
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 – Redelijk

Hernan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was friendly but unfortunately I got my gasoline stolen from my truck. Park at your own risk at the Sheraton parking garage. Security couldn’t provide a safe stay for me and my family.
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 – Goed

AC

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Javier

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hair dryer did not work.
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 – Matig

gregory

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Shuttles to universal was convenient. But this place needs reimagining. Bathroom floor was dirty when we arrived. Bathroom door was broken. Looks like a local handyman was patch repairing random things. Also the room we had a door to join two rooms. Because of that door. We can hear the next room like they were in our room behind a door. We could hear their conversation very well. I could hear “put on your shoes”, “let’s go”and “we need to go” The sofa bed for the king with sofa bed rooms was so HARD it was unbearable. DO NOT get that room the sofa bed is a deal breaker. The king size bed was fine. Hilton has a king with a sofa bed that we stayed in a year before. It’s WAY better. And the bathroom is almost 3 times bigger.
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful and friendly. Did not have gift shop but had vending machines that you can get items from. Part of the lobby is under construction.
2 nachten verbleven in maart 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Nancy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The employees were all extremely helpful and friendly. Our room did need some maintenance repairs and more of a deeper cleaning in bathroom.
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Na

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to go to universal studio
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Meng-I Ellen

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walkable (albeit steep uphill) to universal studio and city walk or downhill to metro station. Hotel offers free shuttle rides every 15 minutes to universal city walk during regular hours if too tired to do more walking. Friendly staff and clean room - would stay again if cancellation policy is more flexible as guests have no control over flights.
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 – Ontzettend slecht

Vijay, Rancho Cordova

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Never get the TL rooms. Too close to the pool and gets noisy. Don’t upgrade to premium rooms, they are small and by no standards premium. I would suggest avoiding this hotel. Very average and not worth the price they charge. Never again.
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 – Redelijk

Zeynep

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Lanell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located to Universal, as we were exhausted from the days activities and needed a relaxing stay. Check-in was easy and staff was super friendly and down to earth. Room was cozy, clean and comfortable.
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed for the weekend. Wonderful property. The California restaurant was a great experience, and provided most of our meals during our stay. It is conveniently located to Universal Studios.
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 – Matig

Alberto

2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

RAFAEL SOLIS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente opción si se va a Universal.
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Lina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super close to Universal Studios. Breakfast was good. Staff was nice and helpful.
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Yenifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved that there were many places at walking distance or 5 minute drives. The self serve snacks were a big hit for my daughters and the pool. Loved the pool by bar. They cleaned our room everyday without us having to ask like in other hotels.
4 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Della

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Kenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great option if you are visiting Universal Studios!!
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Brian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great atmosphere and hotel. super comfy king bed. great view. cons are mold, mildew in shower, cracked tiles and missing grout, sofa couch was terrible, very uncomfortable. broken door piece to bathroom, closet doors stick and rub on cabinet frame. they charge a fee to park in there parking structure. It should be complimentary if your staying at the hotel
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 – Redelijk

Anna M

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Property had a nice view of the surrounding area
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Danny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, and staff was super friendly and helpful
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 – Matig

erin e

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
I was not impressed with this hotel. Booked the "family room" with pull out couch that was absolutely rock hard. My poor son had to sleep on a "bed" that was no softer than the floor. The staff was totally unhelpful. The Starbucks that was supposed to be open until 11am each day was closed at 10:07 with no explanation. The concierge who is supposed to be there to help with park tickets was barely ever at the desk. We went to the pool and there were NO towels. When I let the front desk know they seemed annoyed and said they would tell housekeeping but 30 minutes later...still no towels. We will be staying at the Hilton next time.
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 – Uitstekend

Jennifer

Reisde met familie
Staff was amazing, and extremely helpful, rooms were comfy and quiet! Definitely will stay again
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

nicklas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance to the park
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent customer service, easy transportation to universal
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We checked in at midnight. The front desk checked us in quickly and efficiently. I appreciated it especially for the time and with little ones.
1 nacht verbleven in april 2024
Reactie van Michael Garcia op 1 mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Bohai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

ANAIS GRISEL

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio
5 nachten verbleven in april 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Tracie Lynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I felt very safe. The room was clean. Parking was easy and nearby, but pretty expensive to park.
4 nachten verbleven in maart 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

VALERIA

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From start to finish, everything was amazing!
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Marcin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfect
2 nachten verbleven in april 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 – Uitstekend

Alba

2 nachten verbleven in maart 2024
Reactie van Michael Garcia op 20 apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!