Serveert ontbijt, lunch, diner, uitzicht op de zwembaden

Beoordelingen van Viceroy Santa Monica

4 out of 5
Viceroy Santa Monica
1819 Ocean Avenue, Santa Monica, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 554 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 211 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1006 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Gary

Reisde met partner
Room service closes down at 9pm!! Food in the restaurant is average. The restaurant is closed between breakfast and lunch when you can’t even get a coffee!! Very poor!!
1 nacht verbleven in april 2024

8/10 – Goed

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
3 nachten verbleven in april 2024

10/10 – Uitstekend

gilberto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the Canary room facing the ocean. Immaculately cleaned! Shower size was twice the size of my master bathroom in a 2.5M house!!!! Staff was super friendly and in and out parking with the valet was top notch.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Hello Gilberto,We are delighted to hear you enjoyed your stay with us, and your words regarding our staff is much appreciated and very kind! We appreciate having you as our guest, and do hope we will see you again sometime in the near future. Sunny Regards

8/10 – Goed

Colin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 27 apr 2024
Hello Colin,Thank you for sharing your feedback with us! We appreciate having you as our guest, and do hope we will see you again in the near future.

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A truly exceptional hotel. Service is friendly, smooth and courteous; from the moment you arrive you are in the hotel staffs orbit. Very polite and caring front of house. My family enjoyed our stay very much and will not hesitate to book again.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Hello Anna,Thank you for sharing your kind words and lovely feedback. We appreciate having you with us, and do hope we will see you again sometime in the near future.Kind Regards

6/10 – Redelijk

James

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel experience wasn't what I expected it to be, the location was fine, but was offered a pool view room, it was a view of the car park, and if you looked right, yes you could see the pool, so mis sold to me, also they had protestors every morning at 7am, so you couldn't sleep in if you wanted to - and for me, every aspect of service was more about getting a tip than actually offering good service.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 20 apr 2024
Hello James,We sincerely apologize for the inconviences you experienced during your time with us. We do care about your experience and hope we'll have the opportunity in the future to turn your vision of us around. As a gesture of good will, I have refunded your resort fees for the time you were with us, and hope that we will see you again in the future.Kind Regards

6/10 – Redelijk

Tracy, Columbus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was more adult, chic, and now is families w/ kids. Loud in pool area, restaurant, and hallways. Even a baby crging. Not the same hotel i loved!
2 nachten verbleven in april 2024
Reactie van Hotel Management op 18 apr 2024
Hello Tracy, Thank you for sharing your feedback with us, and we apologize your stay did not have the same feel as years past. We do hope this experience wont warrant you from visiting with us again, as we have lots of upcoming events that may be in line with what you've experienced before. We hope we'll see you again!

8/10 – Goed

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Thanks for staying with us! We appreciate your feedback!

8/10 – Goed

Marcel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice relaxing stay in a boutique hotel near the beach. Bikes fir the family were great and location ideal for the pier and beach.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 18 apr 2024
Hello Marcel,We are delighted to hear you enjoyed your time with us, and took advantage of our amenities! We look forward to seeing you sometime in the near future.Sunny Regards

6/10 – Redelijk

Anand

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Decent hotel but worth the price. It’s a rip off. The bed and pillows were cheap and not comfortable. Location is good. Bathrooms are renovated and nice.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 18 apr 2024
Hello Anand,Thank you for sharing your feedback with us, and we apologize that the stay was not as comfortable as anticipated. We understand the importance in having a comfortable in room experience, and do hope we'll have the opportunity in the future to turn your vision around.Kindest Regards

6/10 – Redelijk

Diane

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Do not stay at this property until the contract dispute with their union employees has been resolved. Every morning we were awoken VERY early to loud drumming and intentionally irritating sounds blasted via multiple bullhorns directly toward the building. We had to walk through multiple security guards to go in and out of the building. The property was fine, location was nice... but this completely ruined our experience for a peaceful getaway. There was no mention of the possibility of distrubance when we checked in, so it was such an unpleasant surprise. Viceroy should be up front with patrons about this situation and offer SOME sort of compensation for the disruption.
5 nachten verbleven in april 2024
Reactie van Hotel Management op 12 apr 2024
Hello Diane,Thank you for sharing your feedback with us, and we apologize for the union strike noise disturbance and truly regret this impacted your stay. We appreciate having you as our guest and would like to speak with you directly regarding your time with us. I look forward to speaking with you soon.Kind RegardsAdamGuest Experience Manager

6/10 – Redelijk

richard, Aspen

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 11 apr 2024
Thanks for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Nick

1 nacht verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 – Uitstekend

Christian

2 nachten verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 – Uitstekend

Tyrone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to every thing.
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 5 apr 2024
Thanks for staying with us! We appreciate your feedback!

10/10 – Uitstekend

Cleo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the room. Wish they had more dining/restaurant options or snack/vending. We had to order Uber Eats after hotel room service closed.
7 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Hello Cleo, Thank you for sharing your feedback with us, and we are delighted to hear you enjoyed the room. We do hope we'll see you again sometime in the near future.Kind Regards

8/10 – Goed

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A las 7 am llega gente con tambores, trompetas y megáfonos para despertar a los huéspedes. Esto como protesta laboral por los bajos salarios. Todos los días pasa esto, me imagino dejarán de hacerlo hasta que firmen el contrato colectivo de trabajo.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 2 apr 2024
Hello Ricardo,Thank you for sharing your feedback and we apologize for the union noise disturbance. We hope to have the matter resolved soon, but do hope you enjoyed your stay otherwise. We hope we'll be seeing you again in the near future.Kind Regards

10/10 – Uitstekend

Maya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We needed an early check in and they were so accommodating! The renovations are great. The restaurant was tasty, all the staff kind and attentive. The 2 cute little pool(s) are heated, and surrounded by the hotel, so it isn't too windy. One is for the littles and one for bigger ones, side by side. The hotel has free bikes to rent, it's right across the street from the ocean and steps from the Santa Monica pier.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 7 apr 2024
Thank you for the wonderful review! We are thrilled that you enjoyed our amenities and the staff was welcoming and accommodating. We hope to see you again!

10/10 – Uitstekend

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is beautiful, very clean very well kept. Service was fantastic, restaurant was fantastic.
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 26 mrt 2024
Hello Sandra,Thank you for sharing your kind words and lovely feedback with us! We look forward to seeing you again in the near future.Kind Regards

2/10 – Ontzettend slecht

Poinciana

1 nacht verbleven in maart 2024
Reactie van Hotel Management op 13 apr 2024
Hello Poinciana,Thank you for sharing your feedback with us, and certainly apologize for any inconviences you experienced during your time with us. We hope we'll have the opportunity to speak with you directly to gather further details regarding your time with us as your feedback is important to us. Kindest Regards

10/10 – Uitstekend

Joshua

1 nacht verbleven in maart 2024
Reactie van Hotel Management op 12 apr 2024
Hello Joshua,We are delighted to see you enjoyed your time with us, and hope we will see you again in the near future.Kindest Regards

10/10 – Uitstekend

Stefan

Reisde met familie
Great location and vibe. Thank you
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 18 mrt 2024
Hello Stefan,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future!Sunny Regards

10/10 – Uitstekend

Braden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Claudia was so great at accommodating us for my wifes 30th birthday, all the staff was amazing and the room was very nice.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 18 mrt 2024
Hello Braden,Thank you for sharing your lovely feedback, and we will be sure to pass along the kind words to Claudia. We hope we'll be seeing you again in the near future.Kind Regards

8/10 – Goed

Laura C.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Top notch staff. We were woken up at 7:00 am each morning by unions staffers protesting. Please pay your employees. Better wages. They deserve it.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 18 mrt 2024
Hello Laura C,Thank you for sharing your feedback with us! We will certainly share your kind words with our team, and we hope we'll be seeing you again in the near future.Sunny Regards

6/10 – Redelijk

Kevin

Positief: Personeel en service, voorzieningen
Negatief: Netheid
The design and renovation is gorgeous. The location is good, one block away from the Santa Monica beach. Service is good. The garlic fries at the restaurant is one of the best fries I ever tried. Anti-human sliding door design, can't close the door tightly, the door pinched my finger twice. I can’t say about the cleanliness. Multiple black Stains on the towel.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 17 mrt 2024
Hello Kevin,Thank you for sharing your feedback with us! We will certainly share this with our housekeeping team to make sure these details are not overlooked, but are delighted to hear you enjoyed your stay otherwise. We hope we'll see you again in the near future.Kind Regards

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was lovely. Newly renovated with beautiful lobby and bar
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 17 mrt 2024
Hello Nicole,Thank you for sharing your lovely words and kind feedback with us! We look forward to seeing you again in the near future.Kind Regards

8/10 – Goed

Catherine, Lehi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 4 apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 – Uitstekend

Abigail

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 2 apr 2024
Hello Abigail,We are delighted to see you enjoyed your experience with us, and look forward to seeing you again in the near future.Kind Regards

10/10 – Uitstekend

EVELISE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, very comfortable and with all amenities.
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 13 mrt 2024
Hello Evelise,Thank you for sharing your kind words with us! We hope to see you again in the near future!Sunny Regards

4/10 – Matig

Bryan

2 nachten verbleven in maart 2024
Reactie van Hotel Management op 2 apr 2024
Hello Bryan,Thank you for choosing to stay with us! We apologize for any inconviences you experienced during your time with us, and hope we'll have an opportunity in the future to turn your vision of us around. Kind Regards

6/10 – Redelijk

Everton

Zakenreiziger, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Overall the property is very nice and well kept. The rating reflect the delay in having rooms ready on time. My room wasn’t ready until almost 4 PM and no housekeeping was performed from the first to the second day. Details like these will weigh on this type of preperty.
Reactie van Hotel Management op 13 mrt 2024
Hello Everton,We apologize for the late check in, and will certainly reiterate your feedback to our housekeeping team. We appreciate having you as our guest, and certainly hope you enjoyed your stay otherwise.Kind Regards

8/10 – Goed

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entrance, restaurant & pool areas are great. Front desk was friendly and all the staff were very friendly & kind. The rooms are form over function (eg closet doors that couldn’t be opened fully to use drawers due to how close the bed was to the door) and the A/C seemed to be turned off at night. Little things that were minor misses eg Maid service forgot face towels & when we requested them, we got more bath towels. The rooms are smallish. The biggest issue was the early wake up by housekeeping union protests (banging drums & honking at 7am). Management did let us know but only after check in. It would’ve been nice to be forewarned so we could seek other accommodation and get to sleep in on our vacation. Also lots of adding fees that added nearly $100 a night on top of the room. Some of them may just be typical in California. But it would be nice to know the total with all fees when booking.
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 9 mrt 2024
Hello Maria,Thank you for sharing your detailed feedback with us! We appreciate your kind words regarding our staff, and apologize for the union strike disturbance. We appreciate having you as our guest, as well as your patience with the situation. We hope to see you again sometime in the near future.Kindest Regards

10/10 – Uitstekend

Stacy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and location. Room was well equipped. Great food as well.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 7 mrt 2024
Hello Stacy,Thank you for sharing your kind words and lovely feedback! We hope we will see you again sometime in the near future.Kind Regards

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, walkable to the beach, restaurants and shopping. Be sure to hit Main street for more unique shopping. Hotel was clean and quiet. Only thing missing was a balcony but the windows still opened and allowed for the beach breeze and sunshine. Room was always made up upon our return. Would come back and stay again!
7 nachten verbleven in februari 2024
Reactie van Hotel Management op 7 mrt 2024
Hello Karen,Thank you for sharing your lovely words and kind feedback with us! We appreciate having you as our guest, and look forward to seeing you again in the near future.Kind Regards

10/10 – Uitstekend

Bruce

1 nacht verbleven in maart 2024
Reactie van Hotel Management op 26 mrt 2024
Hello Bruce,Thank you for choosing to stay with us, and we look forward to seeing you again in the near future.Sunny Regards

10/10 – Uitstekend

Amira

Positief: Netheid, staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 4 mrt 2024
Thanks for staying with us! We appreciate your feedback!

10/10 – Uitstekend

John, Fairfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Hotel Management op 23 mrt 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

JOHN, mason

Reisde met partner
Negatief: Personeel en service
Housekeepers and restaurants were on strike during our stay. They were out front on drums and yelling and horns from7am to 5 pm everyday crazy
6 nachten verbleven in februari 2024
Reactie van Hotel Management op 28 feb 2024
Hello John,We apologize for the inconviences the union strike disturbance caused, and as we support our union members, we hope to have the matter resolved in a timely and graceful manner. Again, we apologize for the disturbance, and do hope to welcome you back in the future under different circumstances.Kind Regards

2/10 – Ontzettend slecht

Miranda

Negatief: Staat van de accommodatie en faciliteiten
Reactie van Hotel Management op 28 feb 2024
Hello Miranda,We apologize for the inconviences the union strike disturbance may have caused and wish this was not the case during your time with us. We certainly hope we will be able to see you again under different circumstances.Kindest Regards

4/10 – Matig

Iwona

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Not what you’d expect when going on vacation. Hotel staff was on strike so there was no service, early wake ups with loud banging noises and unsafe conditions outside not allowing us to use a front door
3 nachten verbleven in februari 2024
Reactie van Hotel Management op 28 feb 2024
Hello Iwona,We apologize for the union strike disturbance. As we support our union members, we hope to have the matter resolved in a timely and graceful manner. We do hope that we will be able to welcome you back with us certainly under different circumstances.Kindest Regards

4/10 – Matig

Ross

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Striking workers made the stay very unpleasant - and the strike was not disclosed
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 28 feb 2024
Hello Ross,Our sincere apologies regarding the union strike disturbance. Although we are unaware when a strike will take place, we do hope to have the matter resolved in a timely and graceful manner. We appreciate your patience, and do hope to see you again in the future under different circumstances.Kindest Regards

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and front deck team were warm, authentic, welcoming, understated, and sincere. Free bikes to cruise the boardwalk from Santa Monica pier to Venice, free and unlimited bottles of water and great location. We really liked the vibe in this very fine property which stands out as a nice place to stay when so many options exist today.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 28 feb 2024
Hello Donald,Thank you for sharing your kind words and lovely feedback with us. We are delighted to hear you enjoyed your time with us, and will reiterate your wonderful words to our team. We look forward to seeing you again in the near future.Kindest Regards

8/10 – Goed

Shelley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only reason I couldn’t give Viceroy a 5 Star Rating is that the Hotel is in an apparent Contract Dispute with their Housekeepers. On Saturday morning at 8 am, a group of Protesters set up drums, loud speakers and used blow horns just below the Ocean Facing Guest Rooms in front of the Hotel Lobby and proceeded to loudly protest the Hotel.for over an hour. The Hotel did not offer any concessions for the inconvenience, We went to the Lobby Restaurant and had breakfast and the music had been turned up to muffle the sounds of the Protestors. We then left the Hotel for the day to escape the noise. We have no idea how long it lasted. But it impacted the one Full Day we had in Santa Monica. Which was unfortunate for us. The Hotel has been tastefully updated and has a fun Lobby and Restaurant. It seemed to have a coffee shop walk up area but it didn’t seem to operate as such and was confusing. Looked as though they changed their minds about offering a coffee service. Again that was disappointing. Staff was Excellent in every possible way.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 21 feb 2024
We sincerely apologize for the inconveniences you experienced during your time with us. Shelley, we are very sorry for the noise disturbance. We do not always know when the union strike will put on a demonstration but apologize this happened during your time with us. We understand the importance of a great in room experience and understand the union strike noise disrupted this. As we support our union members, we hope to have the matter resolved promptly and gracefully. We have waived the valet and guest amenity fee, please allow 3 – 5 business days to see a refund back to your credit card.Kindest Regards

2/10 – Ontzettend slecht

Misha

3 nachten verbleven in februari 2024
Reactie van Hotel Management op 26 mrt 2024
Hello Misha,Thank you for choosing to stay with us, and we apologize for any inconviences you experienced during your time with us. We do hope that we will have the opportunity in the future to turn your vision of us around. Kindest Regards

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is clean, the staff is friendly and efficient. it's a few minutes walk to the beach, pier and 3rd street promonade.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 18 feb 2024
Thank you for the wonderful review and we are glad you enjoyed your stay. We hope to see you again!

10/10 – Uitstekend

Brent

2 nachten verbleven in februari 2024
Reactie van Hotel Management op 23 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Gene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 15 feb 2024
Thanks for staying with us! We appreciate your feedback!

4/10 – Matig

Claudia, Benito Juarez

2 nachten verbleven in oktober 2023
Reactie van Hotel Management op 26 mrt 2024
Hello Claudia,Thank you for choosing to stay with us! We apologize for any inconviences you experienced during your time with us, and do hope that we will have the opportunity to get a bit more details regarding your stay, in the hopes of one day turning your vision of us around.Kindest Regards

10/10 – Uitstekend

ANIRUTH

4 nachten verbleven in december 2023
Reactie van Hotel Management op 2 feb 2024
Hello Aniruth,Thank you for choosing to stay with us! We hope to see you again sometime in the near future.Kind Regards

8/10 – Goed

khushi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay! Nice bar downstairs, friendly staff and great spots around the hotel to explore. Santa Monica Pier is only a 2 min walk away also!!
3 nachten verbleven in januari 2024
Reactie van Hotel Management op 1 feb 2024
Hello Khushi, Thank you for sharing your kind words and lovely feedback! We hope to see you again sometime in the near future.Kind Regards