Exterieur

Beoordelingen van Springhill Suites By Marriott Louisville Hurstbourne North

3 out of 5
Springhill Suites By Marriott Louisville Hurstbourne North
10101 Forest Green Blvd, Louisville, KY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 589 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 287 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1003 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jerri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Clean.
1 nacht verbleven in mei 2024
Reactie van Management op 11 mei 2024
Thank you so much for your feedback!! Glad you enjoyed your stay

6/10 – Redelijk

Phylicious

Reisde met een groep
Positief: Netheid
Hotel is nice,only thing I dislike was the breakfast and my room had a weird smell!!
2 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Phylicious, we're sorry to hear that your stay did not meet all of your expectations. Your insights are important to us and will be considered as we continue to enhance our offerings. We hope for the opportunity to welcome you again in the future, with improvements based on comments such as yours.John NGM

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
It wonderful to hear that your stay at the SpringHill Louisville North provided such value. We're pleased that the cleanliness, friendly team members, and lobby bar enhanced your experience. We hope to greet you again when next you travel to Louisville.John NGM

10/10 – Uitstekend

Terri

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accessibility, very nice staff, very accommodating
1 nacht verbleven in april 2024
Reactie van GM op 19 apr 2024
Thank you for the amazing rating, Terri!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying us very soon. Thanks again for leaving your feedback!Best regards,John NGM

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice overnight stay
1 nacht verbleven in april 2024
Reactie van GM op 19 apr 2024
Thank you for the amazing rating, Thomas!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Louisville Hurstbourne North. Thanks again for leaving your feedback!John NGM

10/10 – Uitstekend

Austin

2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Thank you for the perfect rating, Austin!We are very pleased to hear that you had a wonderful stay at SpringHill Suites. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM

8/10 – Goed

Ashley

Reisde met familie en kleine kinderen
Could have had warmer blankets for the couch bed.
1 nacht verbleven in april 2024
Reactie van GM op 13 apr 2024
Thanks for the great rating, Sandra!We're thrilled you enjoyed your time at SpringHill Louisville Hurstbourne North so much! We will address the availability of warmer blankets. We look forward to sharing an even better experience with you soon.Thank you,John NGM

10/10 – Uitstekend

Doug

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and great breakfast.
1 nacht verbleven in april 2024
Reactie van GM op 13 apr 2024
Thanks for the great rating, Doug!We're thrilled you enjoyed your time at SpringHill Louisville Hurstbourne North so much! We look forward to sharing an even better experience with you soon.John NGM

8/10 – Goed

Ralph

1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
Its wonderful to hear that your stay at the SpringHill Louisville North provided such value. We're pleased that the cleanliness, friendly team members, and lobby bar enhanced your experience. We hope to greet you again when next you travel to Louisville.John NGM

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was great, McDonalds & a Mexican restaurant within walking distance. Just a few minutes away from the highway.
2 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Hello Anthony,Thank you for sharing your positive experience at SpringHill Louisville Hurstbourne. Our team takes pride in offering clean and comfortable accommodations for our guest. We're delighted to know you found our location convenient and we were able to help make the best with our food options in walking distance. Your feedback is greatly appreciated. We look forward to welcoming you again if you are in the Louisville area in the future.

10/10 – Uitstekend

Lari

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 10 apr 2024
Thank you for the perfect rating, Lari!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville North Hurstbourne. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM

10/10 – Uitstekend

Heidi

1 nacht verbleven in maart 2024
Reactie van GM op 25 apr 2024
Thank you for the excellent rating, Heidi!Our goal is to go above and beyond to ensure our guests have a memorable experience at SpringHill Suites Louisville Hurstbourne! We look forward to hosting you again soon.John NGM

10/10 – Uitstekend

Sean

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024
Reactie van GM op 4 apr 2024
Sean, we're truly touched to read your complimentary words about your stay at SpringHill Suites Louisville. It's incredibly pleasing to know our team members provided excellent service. Thank you for your kind words, we hope to serve you again in the future.John NGM

2/10 – Ontzettend slecht

Yosef

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a major infestation of ants in my room.
2 nachten verbleven in maart 2024
Reactie van GM op 4 apr 2024
Dear Yosef,We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.Thank you,John NGM

10/10 – Uitstekend

Heidi

1 nacht verbleven in maart 2024
Reactie van Management op 21 apr 2024
Thank you for your feedback we really appreciate it.

10/10 – Uitstekend

Cathy

1 nacht verbleven in maart 2024
Reactie van GM op 19 apr 2024
Thank you for the amazing rating, CathyWe are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Louisville Hurstbourne North!Thanks again for leaving your feedback!Best Regards,John NGM

10/10 – Uitstekend

Kailah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay! Excellent staff, rooms, and breakfast. 10/10 highly recommend
Reactie van GM op 13 apr 2024
Thanks for the great rating, Kailah!We're thrilled you enjoyed your time at SpringHill Louisville Hurstbourne North so much! We look forward to sharing an even better experience with you soon.John NGM

10/10 – Uitstekend

Joanne E.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very spacious and clean.
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Joanne, thank you for choosing SpringHill Louisville Hurstbourne North and for your rating. We're pleased to know that your stay met your expectations and look forward to welcoming you back in the future.John NGM

10/10 – Uitstekend

Virginia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Virginia, it's wonderful to know that you had an excellent experience at SpringHill Louisville Hurstbourne North. Your high rating encourages us greatly. We do hope to serve you again in the future. Thank you for your review!John NGM

10/10 – Uitstekend

Dornicho

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Thank you for the fantastic rating, Dormicho!It's outstanding you had such a wonderful experience at SpringHill Louisville North. We care about the satisfaction of our guests. We can't wait to see you again soon!John NGM

8/10 – Goed

Vitaliy, Kent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, quiet, safe, furniture is somewhat used, but overall good experience. Good breakfast.
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Hello Vitaliy , thank you for sharing your enjoyable experience at the SpringHill Louisville Hurstbourne North. We're delighted to know that our diligent team and well-kept facilities contributed to your positive stay. We hope to welcome you again for your future trips. Safe travels!John N

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice area,clean rooms and spacious room. Staff friendly and welcoming
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Thank you for the wonderful review, Michele!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at SpringHill Louisville Hurstbourne North! Have a wonderful day!John NGM

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Louisville Hurstbourne North!John NGM

10/10 – Uitstekend

Moniquica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
2 nachten verbleven in februari 2024
Reactie van GM op 19 mrt 2024
Thank you for the fantastic rating, Moniquica!It's outstanding you had such a wonderful experience at SpringHill Louisville Hurstbourne North. We care about the satisfaction of our guests. We can't wait to see you again soon!John NGM

8/10 – Goed

kendrietta

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleanliness
6 nachten verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Thank you for the great 4/5 rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests, so we look forward to hosting you again soon at SpringHill Suites Hurstbourne Louisville. We'd like to share an even better experience with you soon.John N

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service
Great
1 nacht verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Michael, thank you for leaving us a 5/5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Louisville Airport!John NGM

10/10 – Uitstekend

Darcie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 8 mrt 2024
Darcie, thank you for sharing your experience at the SpringHill Suites Louisville Hurstbourne North. We're overjoyed to hear that you had a wonderful time with us and found our team members friendly and helpful. It's also fantastic to hear that you enjoyed your room. We can't wait to welcome you back for another delightful stay.John NGM

10/10 – Uitstekend

Trey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great bed, nice pillows, bathroom was tight/small. Staff was great had a pleasant experience.
3 nachten verbleven in januari 2024
Reactie van GM op 7 mrt 2024
Trey, we're truly touched to read your complimentary words about your stay at SpringHill Louisville Hurstbourne North. It's incredibly pleasing to know our team members gave you the care and comfort you needed during stay. Thank you for your kind words, we hope to serve you again when in the Louisville area.

10/10 – Uitstekend

Cailynn

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked for a night and was so clean and lovely. Kids loved it, especially the pool.
1 nacht verbleven in maart 2024
Reactie van GM op 4 mrt 2024
Cailynn, we're delighted to hear that you enjoyed your stay at SpringHill Louisville Hurstbourne North. Our aim is to provide a convenient and enjoyable experience for all our guests. We're thrilled that our team members were great, and your kids were able to enjoy the pool. Thank you for recommending us, we look forward to welcoming you back.John NGM

10/10 – Uitstekend

Jorge

1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Thank you for the outstanding review, Jorge!We're delighted your experience at SpringHill Louisville Hurstbourne North was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!John NGM

6/10 – Redelijk

Tonda

Reisde met familie
Negatief: Personeel en service
Over booked. Other family had to go to different hotels
1 nacht verbleven in februari 2024
Reactie van GM op 4 mrt 2024
Tonda, we appreciate you sharing your feedback with us. However, we're truly sorry to hear about your experience surrounding your reservation. It sounds like there may have been a misunderstanding related to the duration of your stay. We did have two rooms that had water damage due to a guest leaving his water on. We thought we would have them ready, and we did not. We strive to ensure all reservations are handled correctly to keep our guests satisfied and comfortable. We did get your reservation moved to another Marriott and paid for the room for the inconvenience. If you choose to give us another opportunity in the future, we would be glad to assist you in ensuring your booking details are clearly addressed.Thank you,John NGM

10/10 – Uitstekend

Jamie

1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Jamie, it's terrific to hear that you had a pleasant experience at SpringHill Louisville North Hurstbourne North. We understand how important clean, friendly and inviting a place is when away from home. Please consider us for future visits to the area.John NGM

10/10 – Uitstekend

Tammy

1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Tammy, it's wonderful to know that your stay at SpringHill Louisville Hurstbourne North met your expectations. We're glad that you found comfort in our clean environment and appreciate the dedication and professionalism of our team members. We're eagerly anticipating your return visit.John NGM

10/10 – Uitstekend

Misty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 23 feb 2024
Misty, it's wonderful to learn you had a fantastic experience at SpringHill Louisville Hurstbourne North. We appreciate you staying with us and providing positive feedback for our team. We hope to warmly welcome you back soon.Thank you,John NGM

10/10 – Uitstekend

Tiffany

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly, and the rooms were fantastic! Would stay again!
2 nachten verbleven in februari 2024
Reactie van GM op 19 feb 2024
Tiffany, we're delighted to hear that you enjoyed your stay at SpringHill Suites Louisville North. Our aim is to provide a convenient and enjoyable experience for all our guests. We're thrilled that our team members at the front desk were able to exceed your expectations. Thank you for recommending us, we look forward to welcoming you back.John NGM

10/10 – Uitstekend

Ashley

1 nacht verbleven in februari 2024
Reactie van GM op 20 feb 2024
Thank you for the perfect rating, Ashley!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville Hurstbourne North. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van GM op 19 feb 2024
Joshua, thank you for sharing your experience at the SpringHill Louisville Hurstbourne. It's also fantastic to hear that you enjoyed your room. We can't wait to welcome you back for another delightful stay.Thank you,John NGM

10/10 – Uitstekend

Michele

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
hank you for sharing, Shadai!At SpringHill Louisville Hurstbourne North, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.John NGM

10/10 – Uitstekend

Danny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, clean area, and good breakfast bar.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Thanks for the fantastic rating, Jim!It's outstanding we could exceed your expectations during your stay at SpringHill Louisville Hurstbourne North. We're all looking forward to your next stay with us.Thank you,John NGM

8/10 – Goed

Lal

Zakenreiziger, Reisde met familie
Positief: Netheid
Most staff were cordial. One staff was not quite polite or responsive.
2 nachten verbleven in februari 2024
Reactie van GM op 12 feb 2024
thank you for sharing, Lai!At SpringHill Suites Louisville Hurstbourne North, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your rating with us. We look forward to sharing the same quality experience with you during your next stay with us.John NGM

10/10 – Uitstekend

Dennis, Cumming

1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Dennis, thank you for your high rating of SpringHill Louisville Hurstbourne North. We're thrilled that you had a great experience and look forward to welcoming you back for another stay.John NGM

10/10 – Uitstekend

margaret

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended
Staff was incredibly kind and helpful. I came in on crutches from an injury and they went over and above to be accommodating
2 nachten verbleven in januari 2024
Reactie van GM op 5 feb 2024
Margaret, it's fantastic to hear that you found our staff at SpringHill Suites Louisville Hurstbourne to be great. We took note of your feedback regarding the incredibly kind and helpful service and shared with our team. We do hope you are doing better and off the crutches. It's our goal to provide an immaculate room from top to bottom. We appreciate your comments and hope to welcome you back for an even better stay next time.Again, thank you!John NGM

10/10 – Uitstekend

Lori

1 nacht verbleven in januari 2024
Reactie van GM op 20 mrt 2024
Thank you for the fantastic rating, Lori!It's outstanding you had such a wonderful experience at SpringHill Louisville Hurstbourne North. We care about the satisfaction of our guests. We can't wait to see you again soon!John NGM

8/10 – Goed

Italo

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and quiet. Down fall is breakfast starting at 7 am…many early guests going in and out for local tournaments are not able to experience the benefit of eating as they leave before 7 am.
1 nacht verbleven in januari 2024
Reactie van GM op 5 feb 2024
Italo, it's appreciated that you find our location clean and quiet. Regarding the breakfast we do usually have the complimentary breakfast ready to go about ten minutes early for our guest. I do apologize you were not able to enjoy the breakfast before you left before the tournament. If we know in advance, we do have the staff come in early for tournaments if coordinated in advance. We want to ensure a comfortable experience for all our guests. We hope to welcome you back in the future.Sincerely,John NGM

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service
decent accomodations- rooms are a bit dated, but the staff is great. No issues
3 nachten verbleven in januari 2024
Reactie van GM op 5 feb 2024
Thank you for taking the time to leave this wonderful review!We're so glad to hear that you had a positive stay with us at SpringHill Suites Louisville Hurstbourne North! We're also thrilled that you loved staff and experienced no issues! We'd love to see you again soon so we can share an even more enjoyable experience with you.Best regards,John NGM

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly at check in. The room was clean and the location was perfect.
1 nacht verbleven in december 2023
Reactie van GM op 5 feb 2024
Thank you for the perfect rating, Andrea!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville Hurstbourne North. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM

10/10 – Uitstekend

Andrei

Zakenreiziger, Reisde met familie
1 nacht verbleven in januari 2024
Reactie van GM op 5 feb 2024
Andrei, it's delightful to see that you had a positive experience at SpringHill Louisville Hurstbourne North. We greatly appreciate your high rating and hope to welcome you again in the future. Thank you for choosing us for your stay!

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We weren’t greeted in a very friendly manner, ie. “Can I help you with something?” isn’t what I would expect upon arrival to the front desk at check-in. The pool was out of service for two of the three days we were there. One of the reasons we chose this hotel was for the pool. Our room was not cleaned or replenished with towels when we were out for the day. We were able to get clean towels upon request at the front desk. The breakfast was subpar, as they didn’t have a lot of options and the food was overcooked. I guess the old saying is true, You Get What You Pay For.
2 nachten verbleven in januari 2024
Reactie van GM op 5 feb 2024
Thank you for taking the time to submit this feedback, Robert. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 – Uitstekend

Kumar Rao

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van GM op 8 feb 2024
Thanks for the fantastic rating, Mr. Rao!It's outstanding we could exceed your expectations during your stay at SpringHill Suites Louisville Hurstbourne North. We're all looking forward to your next stay with us.Best regards,John NGM

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centrally located, nice hotel room for the price
The room was nice once I got to go in there. I was given a different room and my card didn’t work. I ended up going down to the front desk 2 times and finally she changed my room so I could get access to it. Other than that everything was nice. Clean, a lot of room, comfortable & nice . I will stay there again when I come into town.
1 nacht verbleven in januari 2024
Reactie van GM op 8 feb 2024
Amanda, it's wonderful to learn you had a fantastic experience at SpringHill Louisville Hurstbourne North. We're glad that the registration process was efficient and apologize for your keys not working. Your appreciation of the clean, spacious room and swift checkout, complete with spacious room, is truly appreciated! We hope to warmly welcome you back soon.Thank you,John NGM