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Beoordelingen van Overton Hotel and Conference Center

4 out of 5
Overton Hotel and Conference Center
2322 Mac Davis Ln, Lubbock, TX

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 651 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 196 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1001 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Paul, Pleasant Hill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place. EV charging provided. Good restaurant, with great dinner and breakfast menus. Comfortable and clean.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Clayton, Clovis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the outdoor area seating for drinks and snacks!
2 nachten verbleven in mei 2024
Reactie van Kurt Metcalf, General Manager op 21 mei 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Audree

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I always love staying at this property.
2 nachten verbleven in mei 2024
Reactie van Kurt Metcalf, General Manager op 13 mei 2024
Welcome Back! Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. The staff does work hard to exceed our guests' expectations. We look forward to future opportunities to show you the finest in West Texas Hospitality.

10/10 – Uitstekend

Kelli

Reisde met familie
Positief: Voorzieningen
We had a great stay. The hotel was clean and the staff was friendly.
2 nachten verbleven in mei 2024
Reactie van Kurt Metcalf, General Manager op 13 mei 2024
Thank you for your review of our property! We are pleased we could provide you with the excellent service we strive to achieve. We always try to make our guest's stays exceptional and it's good to hear that we are achieving that goal. We look forward to seeing you the next time you are in Lubbock!

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Akiko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent room… super easy check in
1 nacht verbleven in april 2024
Reactie van Kurt Metcalf, General Manager op 6 mei 2024
It is wonderful to hear we are on the right track! Thank you for supporting our business and leaving a detailed review.

10/10 – Uitstekend

Renee

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bar and Grill was great!!
2 nachten verbleven in februari 2024
Reactie van Kurt Metcalf, General Manager op 30 apr 2024
Thank you for your amazing review of our property! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 – Uitstekend

Randy

1 nacht verbleven in april 2024

10/10 – Uitstekend

mark

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient nice rooms room service
1 nacht verbleven in april 2024
Reactie van Kurt Metcalf, General Manager op 30 apr 2024
Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide you with excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!

10/10 – Uitstekend

Roxanne

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

kenneth

2 nachten verbleven in april 2024

10/10 – Uitstekend

Destiny

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great hotel!
1 nacht verbleven in april 2024
Reactie van Kurt Metcalf, General Manager op 25 apr 2024
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

Nikki, Trophy Club

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and good facilities.
1 nacht verbleven in april 2024
Reactie van Kurt Metcalf, General Manager op 12 apr 2024
Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. The staff does work hard to exceed our guests' expectations. We look forward to future opportunities to show you the finest in West Texas Hospitality

8/10 – Goed

Brad

2 nachten verbleven in april 2024

10/10 – Uitstekend

Clayton, Clovis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Get location and great hotel!
1 nacht verbleven in maart 2024
Reactie van Kurt Metcalf, General Manager op 15 mrt 2024
Thank you for taking the time to review our property. Here at the Overton Hotel and Conference Center, we strive to create a culture of true hospitality and service excellence. We are pleased to hear that we are achieving our goal. We look forward to serving you again in the near future.

10/10 – Uitstekend

Ashleigh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great dining and drink options. The staff is a bit slow so the wait takes a bit to get food. The room was very clean and comfortable, we had a city view which was pretty at night. It is expensive I will say, considering how old everything seems. Some of wood the furniture in the room is splintering off or has damage from previous tenants or wear and tear. Just because of how expensive it is a night I may try a Hilton the next time I travel to Lubbock to compare the two.
1 nacht verbleven in maart 2024
Reactie van Kurt Metcalf, General Manager op 15 mrt 2024
I would like to thank you for your candid comments about our hotel. We appreciate you taking the time to share your experience with us. I will address these things with my team, and take a closer look at the room in which you stayed. I do not want to leave a negative impression on your time here. Thank you again for your review and we hope to see you in the future.

2/10 – Ontzettend slecht

Hayden

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Amy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying at this hotel. Very nice hotel! Excellent amenities. Great restaurant and coffee. Jim was very nice too. Will be staying again. Next time. I am in Lubbock.
Reactie van Kurt Metcalf, General Manager op 5 mrt 2024
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us—and we agree, Jim is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to serving you again in the future!

2/10 – Ontzettend slecht

Oswald

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Over priced, no microwave, no house keeping for 3 days and requested for my room to be clean and agreed, however, no one came to even change the bed sheets or towers for 3 days! Just a horrible experience, however, the bar and staff were really nice!
3 nachten verbleven in februari 2024
Reactie van Kurt Metcalf, General Manager op 20 feb 2024
Thank you for your review and for choosing our hotel. I appreciate your feedback and have addressed the cleanliness concerns in your room with my Director of Rooms. This is very unacceptable and I will be discussing our service standards with our Executive Housekeeper to ensure that our guests are receiving the best service. Thank you very much for your time and we look forward to serving you again when your travels bring you back to Lubbock.

10/10 – Uitstekend

SHOVA

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very close to Texas Tech. Neat. Beautiful hotel and Breakfast was good. I loved everything about the hotel. Would stay here again.
1 nacht verbleven in februari 2024
Reactie van Kurt Metcalf, General Manager op 20 feb 2024
Thank you for your amazing review of our property! We are thrilled to see we have provided such excellent service! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jennifer

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Gary

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Because our reservation was made with expedia they move our room so they can give priority to other reservation. Terrible experience. We have stayed here so many times and definitely this is our last time!
Reactie van Kurt Metcalf, General Manager op 20 feb 2024
I have read your comments and have discussed them with our Rooms Director and Front Desk Manager. I am sorry that you felt that you were moved based on where you made your reservation. Your room was assigned based on availability at the time. I hope you will reconsider and visit us again.

10/10 – Uitstekend

Daniel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Cody

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mindy L

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Everyone was very friendly and ready to help with all of my requests. The room was a little bit dated, but it was very comfortable. The location was perfect.
1 nacht verbleven in januari 2024
Reactie van Kurt Metcalf, General Manager op 17 jan 2024
Thank you for the great review about our staff! We are huge on customer service and view ourselves as the best hotel to stay at in Lubbock solely based on how well we take care of our guests! We look forward to seeing you again in the near future here at The Overton Hotel and Conference Center!

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Hotel
1 nacht verbleven in januari 2024
Reactie van Kurt Metcalf, General Manager op 17 jan 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Betsy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were very clean and comfortable. The front desk staff were courteous and helpful. The restaurant was very nice if a bit expensive. We would definitely stay here agian.
1 nacht verbleven in januari 2024
Reactie van Kurt Metcalf, General Manager op 11 jan 2024
Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide you with excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!

4/10 – Matig

Diana

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Carol Ann

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

John

1 nacht verbleven in december 2023

10/10 – Uitstekend

Dinesh B.

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel, bar, restaurant, nice gym, free tesla charging for guests.
1 nacht verbleven in december 2023
Reactie van Kurt Metcalf, General Manager op 27 dec 2023
! Thank you for your amazing review of our property! We are thrilled to see we have provided such excellent service! We are glad you were able to relax and enjoy your stay. We are so glad you were able to take full advantage of all our hotel has to offer during your time here. Thank you again, and we look forward to having you back the next time you are in Lubbock!

10/10 – Uitstekend

CHRIS

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It is by far the best hotel out there. Customer service is Amazing
2 nachten verbleven in december 2023
Reactie van Kurt Metcalf, General Manager op 21 dec 2023
Thank you so much for your feedback. We are delighted that your stay at the Overton Hotel was enjoyable. The staff does work hard to exceed our guests' expectations. We would appreciate you sharing your experience with family and friends. We look forward to future opportunities to show you the finest in West Texas Hospitality!

10/10 – Uitstekend

Jerry

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business Trip
The hotel was very clan and quiet. All employees were extremely helpful. I will book with Overton every chance I get. I was able to work in my room without any distractions and the bed was a nice end to the evening.
1 nacht verbleven in december 2023
Reactie van Kurt Metcalf, General Manager op 13 dec 2023
WOW! Thank you for the rave review! Here at Overton Hotel and Conference Center, we are huge on making our guests as comfortable as can be. We take time to go the extra mile for guests like you! We are happy we were able to provide you with excellent service, and are glad we were able to make your experience top-notch. Thank you again for your outstanding review, and we look forward to seeing you again the next time you are in Lubbock!

10/10 – Uitstekend

mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Texas Tech 👍
1 nacht verbleven in december 2023
Reactie van Kurt Metcalf, General Manager op 13 dec 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

Brett

1 nacht verbleven in november 2023

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Located very close to Texas Tech if you are visiting. Clean hotel. This hotel does not have free breakfast, it does have a restaurant though.
1 nacht verbleven in november 2023
Reactie van Kurt Metcalf, General Manager op 27 nov 2023
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

Charlie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Its a little pricey, but its safe for my family. Great staff.
1 nacht verbleven in november 2023
Reactie van Kurt Metcalf, General Manager op 21 nov 2023
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Angelica

Reisde met een groep
2 nachten verbleven in november 2023

10/10 – Uitstekend

Jerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was great. We love your Hotel.
1 nacht verbleven in november 2023
Reactie van Kurt Metcalf, General Manager op 21 nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area again soon, do not hesitate to call us.

10/10 – Uitstekend

Kelley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Angel

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and cool!
1 nacht verbleven in november 2023
Reactie van Kurt Metcalf, General Manager op 13 nov 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay will be just around the corner.

8/10 – Goed

Laura

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice , needs some TLC.
Great location, easy access to all areas of hotel. Our room was in need of some updates, and it was a bit shabby.
2 nachten verbleven in november 2023
Reactie van Kurt Metcalf, General Manager op 13 nov 2023
Hello, thank you so much for taking the time to review your stay with us! We here at The Overton are always looking for areas to improve; these reviews are the best way. We hope to welcome you back in the future!

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Its a very nice restaurant
1 nacht verbleven in november 2023
Reactie van Kurt Metcalf, General Manager op 13 nov 2023
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!