8 bedrooms, iron/ironing board, free WiFi, bed sheets
Beschikbaarheid controleren

Beoordelingen van CASA PENELOPE, Luxury Apartment with Space for Groups. 8 Bedrooms and 7 Bathrooms

CASA PENELOPE, Luxury Apartment with Space for Groups. 8 Bedrooms and 7 Bathrooms
Lucca, Tuscany

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 4 van 7 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 7 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 7 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 7 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 7 beoordelingen" "

8,8/10

Netheid

2,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Lyn and Roy A.

Positief: Netheid
Excellent location
Perfect for a family stay. We've never had an apartment with such a good supply of plates, cups, cutlery etc. although larger glasses for long drinks would have been appreciated. The location could not have been better, right at the centre but still quiet. Any disadvantages we found were far outweighed by the wonderful surroundings and location.
7 nachten verbleven in augustus 2022
Reactie van VrboOwner op 20 jun 2023
Dear Lyn & Roy, Thank you for your kind words. We are very happy that you enjoyed you stay in our property. Our goal is to provide the best experience to our guests and your words of appreciation are so much appreciated! Thanks for choosing Lucca Apartments and Villas! kind regards, The Lucca Apartments and Villas team

6/10 – Redelijk

Kay D.

Positief: Netheid
Great Location
The location of Casa Penelope is perfect. We stayed for a month with friends and family. Proximity to great restaurants, the Wall, the bus station, churches and shops was ideal. Overall, it was a good experience, but we had a number of issues with the property. The apartment was on the second floor, not the first as advertised when we booked it, and when we inquired how many steps up to the apartment prior to booking, we were told there were 5. In fact there were 34. We probably would not have rented it if we had been told the truth, since several of us are "older". The WIFI did not work in all the rooms, the AC was not working, the stove and oven in one of the upstairs kitchens did not work nor did the TVS, and we weren't given keys to the doors to either of the separate upstairs wings. (The doors locked automatically when closed). The owner was able to get the WIFI working everywhere after a week and two visits, and the AC working after three visits. We had two days of super hot weather with no AC. And he eventually gave us his keys to the upstairs doors, with the admonition that they were the only set. All of these things should have been checked out and in working order before we arrived. The check-in process was poor. Sonja expressed that it was an inconvenience for her, showed us around the apartment only at our request. We were not shown how to operate the air conditioner, washers, TVs, or where the glasses and dishes were located (not in the kitchen!). And as she left from her hurried visit wit us, indicated that if we had problems, not to call her. We should address them to someone else in her office. We felt like we were an inconvenience to her. Communication with the management company was poor from the beginning. We made our reservation in Spring of 2021. While most of my emails regarding our stay were eventually answered, often the information I was trying to obtain was ignored. It is a great property AND really should be better managed.
29 nachten verbleven in mei 2022
Reactie van VrboOwner op 20 jun 2023
Thank you for your comments. We are truly sorry that you didn't appreciate your stay and to hear about your dissatisfaction. We would like however to reply as some of the comments you are reporting are totally faulse and we don't understand why you are reporting a faulse information of which you are perfectly aware. Not only the apartment is perfectly adverstised as being on 2ND FLOOR, as anyway can see, but we confirmed by mail on 22 february 2021, which is still visible in the vrbo chat, that there are 32 steps at the apartment! By the way at the beginning you had also booked another apartment of ours, with an elevator, that you than cancelled and if the stairs were an issue we don't understand you cancelled the one with an elevator. Concerning the other issues we agree that you had an issue with the air-conditioning and wifi, which was solved in the shortest possible delay. However we are really sorry that our service was not up to your expectations as this is our first aim with clients. Best

2/10 – Ontzettend slecht

Martin

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Beautiful apartment, horrible experience. No AC in 35 degree wheater, no real attempt to fix it. Repaired in 15 min the day of our departure
7 nachten verbleven in augustus 2021