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Beoordelingen van Lucerne Lake View Apartments

4 out of 5
Lucerne Lake View Apartments
2 Sankt Leodegarstrasse, Lucerne

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 9 van 12 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 12 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 12 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 12 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 12 beoordelingen" "

9,6/10

Netheid

8,2/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Takao

Reisde met familie
Positief: Netheid, comfort kamer
最高の景色。
景色が素晴らしく、一日中部屋にいても満足。屋上から360度のビューは最高です。設備も十分整っていました。ただ建物の入り口を探すのが一苦労なのと、電気のオンオフ、エアコンの操作がわかりにくかった。エントランスの写真を送って欲しいです。
1 nacht verbleven in oktober 2023
Reactie van Stacey op 2 nov 2023
Dear Takao, Thank you for your feedback, I am glad you enjoyed staying with us. Regarding the access instructions, please note that there was a message with the detailed guidance and images of how to access the apartment.James

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lage, Aussicht, Raumangebot und Ausstattung sind kaum zu toppen.
1 nacht verbleven in mei 2020
Reactie van James op 1 jun 2020
Thank you very much for your review! We are glad you liked the apartment :)

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Central location, modern apartment, pros/cons
The apartment is located on the last floor of a building, thus being a duplex (two floors inside with stairs) apartment. Kitchen and dining area are upstairs, where the air gets warmer and you feel less comfortable. There is no central air conditioning in the building, in each room you have standalone air conditioners, which make a terrible noise. We were lucky to get some rainy days, when the temperature outside was not that high, so we didn't need to use A/C. In the case of warm weather, you'll not be able to sleep due to the noise these devices make. Apartment "looked cleaned", but the devil is in details. If you wear white socks, they become grey in less than 10 minutes. There was a spider web in all the corners, top of the windows, and we've caught more than 15 spiders during our weekly stay. We asked for housekeeping once, but I'm not sure what was done except changing towels. Floor was not washed, beds were not made. Location is fine for walking around, but pretty noisy due to traffic and music outside. The parking garage is 5-7 minutes away (walking). Considering the high price of this apartment, one would expect more attention to details.
10 nachten verbleven in juli 2019
Reactie van James op 3 aug 2019
Dear Guest Many thanks for letting us know about the the issues you experienced. I must admit that there's a room for improvement and your feedback supports that. We will definitely make use of your valuable input when introducing new features, services and personnel training techniques. I must also thank you personally for having time and patience to draw my attention to these important things. Regarding the noise from the air conditioners: again, this is valuable feedback for us and, again, we're sorry for any inconvenience this caused. Again, we appreciate the feedback and hope these issues did not make you stay with us unpleasant. We would love the opportunity to host you again at some some point, Best wishes

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2019
Reactie van James op 7 jun 2019
Dear Guest, thank you for your feedback, I would be pleased next time to reserve the apartment in which you would like to stay. We’re looking forward to having you again as our guest:)

2/10 – Ontzettend slecht

Sandra

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Nous avions réservé un appartement vue lac. A notre arrivée nous avions un appartement vue ville. Nous avons contact le numéro a appeler. Aucun geste n’a été fait. Ils étaient désolés mais l’appartement vue lac a donné à un autre voyageur à notre place.
1 nacht verbleven in juni 2019
Reactie van Jarvis op 5 jun 2019
Dear Sandra We're sorry to hear that you believe there was a mix-up with the apartment. We're not really sure what happened but, as we did not hear anything from you during you stay, there wasn't much we could do about this. We hope this didn't impact yous stay too negatively and would love the chance to host you again. Best wishes James

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SEJOUR DE LUXE
Endroit exceptionnel pour un séjour en famille une vue grandiose, un confort et un design contemporain et chaleureux. Il manquait un matelas pour le lit de bébé et un chaise haute, un luminaire supplémentaire dans le séjour serait à mon avis nécessaire mais cela n'a pas entaché notre enthousiasme pour ce logement
2 nachten verbleven in mei 2019
Reactie van James op 8 mei 2019
Dear Caroline, thank you very much for taking time to give us such a wonderful review. We are happy you liked your apartment. Visit us again at any time;) Best regards, James

10/10 – Uitstekend

Wing Hang

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2019
Reactie van James op 6 mrt 2019
Dear Wing Hang, thank you for staying with us! Hope to see you again. Cheers

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2019
Reactie van James op 28 feb 2019
Dear Marco, thank you very much for your review. It is highly appreciated. I am looking forward to hosting you again!

10/10 – Uitstekend

Anonymous

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the very best place I have stayed over the last 5 years!
1 nacht verbleven in februari 2019
Reactie van James op 22 feb 2019
Dear Guest! Thank you very much for your review. It is truly appreciated. We are very happy to know that you had an enjoyable stay with us. We are looking forward to hosting you again.

10/10 – Uitstekend

anu, florida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious apartment, close to all tourist attractions.Lake view is only visible from terrace.
2 nachten verbleven in juni 2018
Reactie van James op 16 aug 2018
Thank you for your review! There are 2 apartments in this building: one has a lake view, another one has a city view with the outdoor terrace where you can see the lake. Thanks for being our guests. We'll be happy to host you anytime again:) Cheers, James

10/10 – Uitstekend

Christophe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Appartement moderne avec vue magnifique.
Les pièces sont spacieuses dans un style épuré : deux chambres et un séjour avec cuisine. La vue est superbe. L'équipement est moderne (deux grandes TV, cuisine entièrement équipée avec lave-vaisselle, réfrigérateur, 2 fours, 4 plaques, four à micro-ondes, vaisselle, casseroles, etc.). Avec nos trois enfants, on a adoré ! Seul petit bémol : on aurait apprécié une armoire dans les chambres et une chaise pour bébé à la salle à manger. L'appartement est idéalement situé, à 10 minutes de la gare et du centre ville. Le wifi mis à disposition fonctionne très bien.
2 nachten verbleven in mei 2018

10/10 – Uitstekend

Rianne

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Schönes zentrales Appartment!
Die lage ist perfekt, es ist schön ruhig und es hat zwei badzimmer und zwei schlafzimmer- plus ein mini dachterrasse. Doe küche ist gut ausgerüstet. Man fühlt sich zuhause.
Reactie van James op 9 mei 2018
Dear Rianne Thank you for you kind words. We are glad you enjoyed your stay. We were very happy to host you and look forward to seeing you again at some point in the future. Best regards James