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Beoordelingen van Tropicana Motel & Backpackers

1 out of 5
Tropicana Motel & Backpackers
Tropicana Lagoon Luganville, Luganville

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 8 van 22 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 22 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 22 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 22 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 22 beoordelingen" "

6,8/10

Netheid

8,0/10

Personeel en service

6,0/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Meck

1 nacht verbleven in januari 2024

6/10 – Redelijk

ka po nicole

6 nachten verbleven in december 2023

8/10 – Goed

Yohan

Positief: Personeel en service, voorzieningen
Do not stay here if you wish to spend quiet night since you will be woke up by people speaking at 5:30 in the morning and same late in the evening. Overall it was a good value
6 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Ghislain

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Broken facilities Dirty and smelly room and bed Very dark place Cockroaches
4 nachten verbleven in oktober 2023
Reactie van Your Tropicana Team. op 31 okt 2023
We are so sorry that you did not enjoy your stay with us Ghislain. We will work to better our facilities. Thank you for taking the time to leave us a review.

6/10 – Redelijk

Yoshiteru, Shinagawaku

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
清潔感に乏しい
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team. op 6 sep 2023
Good day Ypshiteru, we thank you for taking the time to leave us a review - Safe travels!

8/10 – Goed

pierre-yves

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team op 17 aug 2023
See you again soon Pierre!

8/10 – Goed

pierre-yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All good. You have what you pay for ;)
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team op 17 aug 2023
Thank you for staying with us Pierre - we hope to see and hear from you again soon !

8/10 – Goed

pierre-yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team op 9 aug 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 – Uitstekend

pierre-yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team op 9 aug 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 – Uitstekend

pierre-yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team op 9 aug 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 – Uitstekend

pierre-yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
1 nacht verbleven in augustus 2023
Reactie van Your Teopicana Team op 9 aug 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 – Uitstekend

pierre-yves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place , daily cleaning, friendly staff, wifi, kitchen, good value for money. I end UP staying more than a week , near market and butcher
1 nacht verbleven in augustus 2023
Reactie van Your Tropicana Team op 9 aug 2023
Hello Pierre, thank you very much for taking the time to post reviews - we greatly appreciate you doing so!It was nice seeing you around for more than a week and hearing about your past travels, telling you about our island and mostly seeing how adventurous you are! See you soon - we hope!

10/10 – Uitstekend

Michaël

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpfull and nice staff.
8 nachten verbleven in juli 2023
Reactie van Your Tropicana Team op 9 aug 2023
Hello Michaël, we were very thrilled to have you at Tropicana Motel and enjoyed hearing about your adventures. Looking forward to seeing you again soon!

2/10 – Ontzettend slecht

Lesley

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wish I had have seen it before I booked
Don’t expect the hotel to be like the pictures. It’s grotty
11 nachten verbleven in juli 2023
Reactie van Your Tropicana Team op 9 aug 2023
Good day Lesley, thank you for taking your time and leaving us a review - we are truly sorry for the inconvenience caused. We are working hard to better our service.

2/10 – Ontzettend slecht

Matthew

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No reason to stay here
Small, grimy room. Dirty, stained mattress with a threadbare sheet that kept falling off. No hot water. Wifi only near office. Common kitchen that was monopolized by and not cleaned by other guests. Lots of mold in the bathroom and shower.. No reason to stay here.
2 nachten verbleven in juni 2023
Reactie van Tropicana op 4 jul 2023
Thank you for taking the time to leave us a review Matthew. We will share this with the team and do our best to better.

4/10 – Matig

Denise

Positief: Personeel en service
Negatief: Netheid
Décevant
(1) Les lieux sont malpropres, surtout les cuisines. Il n'y a pas de bac pour les déchets organiques. Ils pourrissent dans les poubelles et attirent les coquerelles. De plus, ce n'est pas écologique. (2) Le signal wi-fi n'atteignait pas ma chambre. J'ai dû m'asseoir devant la réception afin d'utiliser l'internet. (3) Mon chauffe-eau était brisé et n'a pas pu être réparé. (4) Contrairement à la description, la réception était fermée le samedi et dimanche. (5) Il y a des gens qui fument sur le terrain. (6) J'ai envoyé des messages à l'établissement par Facebook Messenger comme indiqué sur la fenêtre de la réception mais je n'ai pas reçu de réponse.
3 nachten verbleven in april 2023
Reactie van Tropicana op 4 jul 2023
Merci d’avoir pris le temps de nous laisser une critique, Denise. Nous sommes très désolés pour les inconvénients que cela peut vous causer et partagerons ces commentaires avec notre équipe afin d’améliorer notre travail.

6/10 – Redelijk

William

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The price was right. It's quite and got good rest. The community kitchen has everything you need. Bathroom could be cleaner. But it's not the Hilton. Very convenient area you can find much of what you need.
8 nachten verbleven in februari 2023
Reactie van Amanda op 13 apr 2023
Thank you so much for taking the time to leave a review William - we appreciate it and will work more on the cleanliness of our facilities.

2/10 – Ontzettend slecht

Janet

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pillows were moldy, pillow cases dirty. The towels were thread- bareThe website photos were beautiful BUT nothing like whatTropicana was in real life. The shower & toilet were unhygienic. We were a group of 8 people & we all refused to lay on the beds; neither did we stay the night - we were concerned for our health.
2 nachten verbleven in oktober 2022
Reactie van Tropicana op 21 okt 2022
We apologize for the inconvenience we have caused the group and would like to thank you so much, Janet, for your feedback. It is noted for the improvement of our service.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Voorzieningen
The price reflects that this is a very basic property. In the communal kitchen, the toaster didn’t work and the grill was very hard to operate. The large fridge wasn’t clean. The mattress was uncomfortable because the springs could be clearly felt. The shower with hot water was good. Lovely, friendly staff.
4 nachten verbleven in januari 2020
Reactie van Tropicana op 21 okt 2022
We thank you for the time you have taken to review our service. We are trying to better it and hope to have you back sometime soon!

10/10 – Uitstekend

pawel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Great location in town neat the shopping centre and fruit market. Very friendly staff. Highy recommended!!!
7 nachten verbleven in december 2019
Reactie van Madeline op 8 jan 2020
Hi Pawel, Thank you for recommending our place and also the time you spend with us in Santo. Hope to see you someday and have a enjoyable travelling trip around the world. Thanks

8/10 – Goed

Ronald, Hong Kong

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly affordable place and employees try to maintain general cleanliness alright. A fellow guest in another room was unlucky enough to get bed bugs. She was allergic to the bites and had to go to the clinic. Mosquitos were causing a few bites every day, and I figured they probably got into my room during the room service hours when staff opened doors to dry the mobbed floor. Being in a tropical climate, maybe the management should consider regular pest control measures.
7 nachten verbleven in november 2019
Reactie van Madi op 8 dec 2019
Hi Ronald, Thank you for your comment we will try our best to improve .Please do accept our apologize. Thanks.