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Beoordelingen van Macedon Ranges Hotel & Spa

4 out of 5
Macedon Ranges Hotel & Spa
652 Black Forest Drive, Macedon, VIC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 230 van 557 beoordelingen" "
Gastenscore: 8 - Goed. 218 van 557 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 557 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 557 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 557 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Rochelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Cherie

Reisde met partner
Positief: Voorzieningen
It was very nice and so peaceful
1 nacht verbleven in april 2024

8/10 – Goed

Louise

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Campbell Bourke - Operations Manager op 8 apr 2024
Hi Louise,Thanks so much for your feedback. We hope to welcome you back again soon!

10/10 – Uitstekend

Erkan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Campbell Bourke - Operations Manager op 8 apr 2024
Hi Erkan,Thanks so much for your feedback. We hope to welcome you back again soon!

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice stay wasn't sure how was gonna be but exceeded our expectations, walls are a bit thin so any noise from neighbouring rooms is easily heard
2 nachten verbleven in maart 2024
Reactie van Campbell Bourke - Operations Manager op 2 apr 2024
Hi James,Thanks so much for your feedback. We're glad to see you enjoyed your stay and we exceeded expectations. I do apologise for the noise concerns, we were at full occupancy over the long weekend and I believe this would have contributed to the disruption. We hope to welcome to you back again in the future.

10/10 – Uitstekend

Dragos

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Saleem op 27 feb 2024
Thank you for sharing!

8/10 – Goed

Debbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Saleem op 26 feb 2024
Thank you Debbie!

10/10 – Uitstekend

smriti

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good except we had to go to town for food.
1 nacht verbleven in februari 2024
Reactie van Saleem op 26 feb 2024
Thank you for your review

4/10 – Matig

Nathan

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is not a hotel, at best it’s a motel. The rooms are rundown and out of date. We had to fix the wheel on the sliding door as it wouldn’t open to enter the bathroom, when we did get in the bathroom the stench coming from the drains were disgusting. Couldn’t get any help from staff as there was literally nobody there. The dining room is permanently closed, the spa you have to book in advance as there wasn’t anyone actually onsite, the indoor pool was freezing and being filled with the garden hose. The only plus was the bed was comfortable. Definitely not worth the money!
2 nachten verbleven in januari 2024
Reactie van Saleem op 26 feb 2024
Thank you for your feedback regarding your recent stay. My apologies your stay was not as you anticipated. We are always striving to make improvements, so your feedback is very important to us, as this assists management and our staff to better our guests stays.

8/10 – Goed

Slobodanka

1 nacht verbleven in december 2023
Reactie van Saleem op 26 feb 2024
Thank you for your review!

8/10 – Goed

cathy

Reisde met een groep
Positief: Netheid, personeel en service
Lovely views from room. Abit noisy being so close to the highway. Unfortunately the restaurant wasn't open and the spa was booked out.
2 nachten verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Nice location but not the price
The hotel was in a nice location with a good outlook but the restaurant was closed which we weren’t told until arrival, there were lots of cobwebs indoors and our room wasn’t serviced during the stay. The room was a good size but overall expected a little more for the price.
2 nachten verbleven in november 2023

4/10 – Matig

Nik

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It is not a hotel but a old motel, Expedia needs to insure the descriptive is correct and facilities as shown on web are actually open.
2 nachten verbleven in oktober 2023

8/10 – Goed

Craig

1 nacht verbleven in juni 2023

8/10 – Goed

Jacquelyn, Albert Park

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location to retreat from the hustle and bustle of Melbourne for a night or two and explore the Macedon Ranges shops, breweries, wineries, food, hiking, and galleries.
1 nacht verbleven in april 2023

10/10 – Uitstekend

Madeleine

1 nacht verbleven in maart 2023

6/10 – Redelijk

Paul

Reisde met partner
Positief: Personeel en service
Wine store and spa shut
1 nacht verbleven in maart 2023

8/10 – Goed

Merrin

1 nacht verbleven in maart 2023

6/10 – Redelijk

Anthony

2 nachten verbleven in februari 2023

6/10 – Redelijk

Rachael

Reisde met partner
Positief: Personeel en service
The room had amazing views, so beautiful and a lovely place to sit and watch the sunset. The morning was so lovely to watch the fog rise off the mountain and see the bunnies running around. We were disappointed that there was an odour in our bathroom, we moved the diffuser to try and cover the smell but we could still smell it. When I had a shower the water was luke warm, when we had a spa the water was Luke warm so I had to keep boiling the kettle to add some boiling water to make it a reasonable temp.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

KEITH

1 nacht verbleven in januari 2023

8/10 – Goed

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super relaxed, great views. Beds were very comfortable. A decent table and couch would have helped, not all of us can watch tv in bed. The restaurant was an absolute highlight, highly recommend.
Reactie van David op 5 dec 2022
Thank you kindly for your comments

10/10 – Uitstekend

Fredy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a nice hotel, we had a very quiet stay. The staff was very friendly and helpful. I would come back again. Thank you
1 nacht verbleven in december 2022
Reactie van David op 5 dec 2022
Really happy to hear you had a lovely stay

10/10 – Uitstekend

Samantha

1 nacht verbleven in november 2022

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room with a mountain view
We had a relaxing stay with a beautiful view of Mount Macedon. A great location with a nice spa bath and Gisborne and Macedon were only a short drive for dinner. Highly recommended!
1 nacht verbleven in oktober 2022
Reactie van David op 28 okt 2022
Thank you kindly for the review and I am very happy to hear you enjoyed your stay,

8/10 – Goed

Mark

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Views and food at Wine Collective
1 nacht verbleven in oktober 2022
Reactie van David op 17 okt 2022
Thank you for your review

2/10 – Ontzettend slecht

Ash

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really disappointed with our stay at this Hotel. We arrived to be told that the pool was out of order which was not mentioned at the time of booking. Our kids were extremely upset by this after driving for several hours. The neighbours were extremely noisy until all hours of the morning. No empathy offered from staff when we notified them the next day.
1 nacht verbleven in oktober 2022
Reactie van David op 23 okt 2022
Unfortunately the pool was and is not out of order and we are sorry you were misinformed.

4/10 – Matig

Philip

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Was very disappointed with the “King sized bed” which was two king singles pushed together with a annoying seem in the middle. A bit to pricey for what you get.
1 nacht verbleven in oktober 2022
Reactie van David op 10 okt 2022
Thank you for your feedback

8/10 – Goed

charmaine

Reisde met partner
Positief: Netheid
Room was clean. Keys were not available in locked box upon arrival. Had to wait for property manager to arrive with keys before we could get into our room
1 nacht verbleven in oktober 2022
Reactie van David op 5 okt 2022
Thank you for your patience over the keys. Errors sometimes occur and we are sorry for that.

8/10 – Goed

Leigh

Reisde met partner
Positief: Personeel en service
It was nice but spa wasn’t very clean and we paid extra for mountain view and we couldn’t see mountains
2 nachten verbleven in september 2022
Reactie van david op 13 sep 2022
Thank you Leigh, you need to talk to us if you wish mountain views.... sorry for that

8/10 – Goed

Naomi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in augustus 2022
Reactie van David op 30 aug 2022
Thank you Naomi for your reveiw

6/10 – Redelijk

Angie

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen
Spa centre closed.
1 nacht verbleven in augustus 2022
Reactie van David op 29 aug 2022
Thanks Angie We are doing some minor renovations,

8/10 – Goed

Nicholas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was relaxing
1 nacht verbleven in augustus 2022
Reactie van David op 23 aug 2022
Thank you, glad you enjoyed your stay

10/10 – Uitstekend

Kristina

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
What a beautiful establishment!
Had the most special stay over the weekend with my partner, the mountain views were spectacular, the room had a great size spa - best we’ve ever used! The room size was awesome too and the mini bar was used as we didn’t go out except for dinner at the restaurant which was the best meal we’ve ever had. Also had a massage and facial their which was excellent too! The reception staff are so kind and caring, honestly will definitely be returning!
2 nachten verbleven in juli 2022
Reactie van David op 18 jul 2022
Thank you very much for this review and we are really happy you had such a lovely experience.

8/10 – Goed

Clayton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Nice and comfortable room and facilities. Starting to age though, cracked tiles, cracked wind break, worn fittings, broken small bin.
2 nachten verbleven in juli 2022
Reactie van David op 18 jul 2022
Thank you for your review, we hope you come again

6/10 – Redelijk

Manal

2 nachten verbleven in juni 2022

8/10 – Goed

Simon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need a car
1 nacht verbleven in juni 2022
Reactie van david op 10 jun 2022
Thank you for your review and we agree in general you really need a car.

10/10 – Uitstekend

Ben

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The scenery at the hotel was amazing! The rooms were lovely with a gas wood fire heater, bed and spa all in the one room was something very different and really added to the mood of the room. Staff were wonderful and friendly, check in was a breeze.
1 nacht verbleven in mei 2022
Reactie van david op 16 mei 2022
Thank you Ben, really happy to hear you enjoyed your stay

6/10 – Redelijk

Anita

Positief: Personeel en service
3 nachten verbleven in april 2022

10/10 – Uitstekend

Hoi Fung

2 nachten verbleven in april 2022
Reactie van david op 26 apr 2022
Thank you

8/10 – Goed

Sue

1 nacht verbleven in maart 2022

6/10 – Redelijk

Kerry

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Very expensive for very little. Large spa type bath takes up huge amounts of space by window. Not sure if views of poorly tended grounds and gardens full of weeds are anything to write home about. Dated and taking advantage of lack of competition.
1 nacht verbleven in februari 2022
Reactie van David op 4 mrt 2022
Hi Kerry, most rooms have lovely views over Mt Macedon. but we appreciate all reviews, thank you.

8/10 – Goed

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were some real positives to this place. We liked that it was outside of the town which meant it was quiet. The staff were outstanding especially about cleaning the room with our toddlers sleep. There were a Few negatives. The shower was extremely hard to get the temperate right and it would go from searing hot to freezing cold every time someone else in another room used water. The air con is set to 22° and you can’t change the temp because multiple rooms run off the one unit. The staff did come in and change it as no one else was staying in the other rooms but the fan was so low it almost didn’t make any difference and there was quite a bit of noise heard from the room next door but not from unruly guests just general talking and Tv noise. We loved the location and the property but there are a few opportunities to make this place even better.
3 nachten verbleven in januari 2022
Reactie van David op 31 jan 2022
Thank you for your review, we appreciate all feedback. We are also in the process of having the water temperatures fixed and hope you can come again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2021

8/10 – Goed

PETER

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place would come back again
2 nachten verbleven in november 2021
Reactie van David op 22 nov 2021
Thank you Peter for your feedback

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful views and perfect spot
1 nacht verbleven in juni 2021
Reactie van David op 4 jul 2021
Thank you for your lovely review

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in mei 2021
Reactie van David op 31 mei 2021
Appreciate the review

10/10 – Uitstekend

Demi

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2021
Reactie van David op 9 mei 2021
Thank you very much, glad to hear you enjoyed your stay

8/10 – Goed

Richard

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2021
Reactie van David op 3 mei 2021
Thank you for your review Richard, have a lovely day.