Dear Marinus Joey,We cannot thank you enough for your great feedback.We will pass on your ratings to our lovely team!It is fantastic to learn you had a good time.Wishing you come back soon.Kindest Regards,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Jago, Thank you for taking the time to share your feedback following your stay with us. At Riu we pride ourselves on the highest standards of service and we strive to continuously improve the standard each of our guests receive, therefore we are sorry that we have fallen short on this occasion. We are sorry to hear that the bathroom´s design was not to your liking and for the effect that this had on your experience. Please rest assured, your feedback has been shared with our management team in order to discuss the potential need for change as it is our hope you will consider a future visit and share a better experience. Please receive our warmest regards, Hotel Riu Plaza España Online Reputation Manager

Apreciada Yaima,Su evaluación positiva nos llena de orgullo y alegría, revelando que su estancia fue placentera y que guarda buenos recuerdos de la misma. Nos gustaría mucho que nos visitara nuevamente, para así poder alcanzar y superar sus expectativas en una futura estancia.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Melania, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Plaza España.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. On the other hand, we regret that you was not satisfied with your room view. You have booked our house via a portal. Surely you have compared the price structure in Madrid at your travel time.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Plaza EspañaOnline Reputation Manager

Dear Samay,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Tanya,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Randall,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear RICHARD A,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciado Edwin, Muchas gracias en primer lugar, por elegirnos para la disfrutar de unos días en nuestra compañía.Nos sentimos muy honrados de haber sido sus anfitriones y recibir sus amables comentarios.Esperamos contar con la oportunidad de volver a darle la bienvenida en un futuro no muy lejano.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Jan,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciada Ruth,¡Gracias por su maravillosa reseña! Nos complace saber que disfrutó de nuestras instalaciones y servicios. No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos correspondientes. Lamentamos lo que nos comunica.Nuestro objetivo es brindar una experiencia inolvidable a cada uno de nuestros huéspedes, y saber que lo logramos nos motiva aún más. Esperamos darle la bienvenida nuevamente pronto.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciado Melvin,¡Gracias por compartir su experiencia tan positiva con nosotros! Nos alegra saber que nuestro personal le brindó un servicio excepcional y que disfrutó de todas las comodidades que ofrecemos. Será un placer recibirlo nuevamente en nuestro hotel y hacer todo lo posible para que tenga otro viaje increíble.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Viviana,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager