Dear Marcel, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Han Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give you a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only aim is that you have an experience never seen before in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we look forward to welcoming you back very soon on your next visit to Madrid. Best regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Ward: , Thanks for such a magnificent review! We are all very happy to know that everything was to your liking, all the staff is committed to your comfort and service, and we are all here to make your stay more comfortable. Please, do not hesitate to contact us with anything you may need. We are looking forward to welcome you very soon. Million thanks. Kind regards Jaime Garcia-Morato R. General Manager Axel Hotel Madrid

Dear Edward Thanks for your comment and such a great review ! All the team is committed to bring the best possible Axel Experience to all our guests. The hotel, is very well located , just 2 min from Puerta del Sol, that makes the hotel the perfect one to visit Madid. We are all looking forward to welcome you very soon Kind regards Jaime García-Morato R. General Manager. Axel Hotel Madrid.

Dear Tevred; Thanks for your great feedback, We are glad to know that everything was under your expectations. We all hope to see you back here very soon. Kind regards

Dear Ronald, Thank you very much for your beautiful review. I'm glad you valued the hotel location and our breakfast service. I hope you'll come back to visit us very soon. Warmest regards, Antonio Fabiani Hotel Manager

Dear Nancy, Thank you very much for your evaluation. I hope you will come back to visit us as soon as possible. Warmest regards, Antonio Fabiani Hotel Manager

Dear Guest, Thank you very much for such a beautiful review. I'm happy you appreciated our friendly staff. I hope you will come back to visit us as soon as possible. Warmest regards, Antonio Fabiani Hotel Manager

Dear Guest, Thank you very much for your great comments. We are so happy to read you have had enjoyed your axel experience and that our staff took excellent care of you . We are looking forward to welcome you back very soon Kind Regards,

Dear Yannick, Thank you very much for your review. We are so glad to read you have had a great stay and that our staff took excellent care of you. Please come back and visit us again very soon, Kind Regards, Saul Canal General Manager AXEL HOTEL MADRID

Beste E, Hartelijk dank voor uw opmerkingen. We lezen graag dat u genoten heeft van uw verblijf en dat ons personeel aan de verwachtingen heeft voldaan. Kom snel terug om ons te bezoeken, Groeten, Saul Canal General Manager AXEL HOTEL MADRID

Beste David, Heel erg bedankt voor je positieve feedback. We zijn zo blij dat je genoten hebt van je verblijf en dat onze medewerkers uitstekend voor je zorgden Kom alsjeblieft terug en bezoek ons snel weer, Met vriendelijke groeten Saul Canal General Manager AXEL HOTEL MADRID

Dear G.V, Thank you very much for your lovely review. We are so glad you did enjoy your stay so much and we are looking forward to welcome you back very soon, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Geachte klant, Hartelijk dank voor uw mening. We zijn blij te weten dat je genoten hebt van je verblijf en dat onze medewerkers je verwachtingen hebben overtroffen. We willen je snel weer ontvangen, Met vriendelijke groeten

Dear Guest, Thank you very much for your great scoring . Looking forward to welcome you back very soon Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Dear Guest, Thank you very much for your scoring, Looking forward to welcome you back very soon, Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID

Dear Guest, Thank you for your great comment about Axel Hotel Madrid!! I'm pleased that you have been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Thank you too for coming!! Best Regards, Saul Canal General Manager Axel Hotel Madrid

Beste David, Allereerst hartelijk dank voor uw keuze voor uw recente verblijf in Madrid. Het maakt ons heel blij om te zien dat u een aangenaam verblijf bij ons hebt gehad; We zijn echt goed gelegen in het hart van de stad en uw mening over onze locatie is zeer nuttig, maar vooral voor andere bezoekers. We stellen het erg op prijs dat u ons uw mening geeft, want opmerkingen van gasten zijn altijd van harte welkom om ons te helpen onze services nog verder te verbeteren. We hopen je snel terug te hebben. Met vriendelijke groet, Saúl Canal García Hotel Manager Axel Hotel Madrid

Beste klant, Bedankt voor je geweldige reactie over Axel Hotel Madrid !! Ik ben blij dat je in ons hotel bent geweest. We streven ernaar om de beste service te bieden en een prettige sfeer te behouden. Niets is belangrijker voor ons dan het welzijn van onze klanten. We kijken ernaar uit om je hier weer te zien in de niet al te verre toekomst. Bedankt ook voor je komst !! Saúl Canal García Hotel Manager Axel Hotel Madrid

Geachte gast, Hartelijk dank dat u bij ons bent gebleven en voor uw opmerkingen, want deze zijn zeer nuttig voor ons. We streven ernaar om uw verblijf zo aangenaam mogelijk te maken. We bieden maximale efficiëntie in uw individuele en persoonlijke aandacht met betrekking tot zowel de kwaliteit van onze diensten als de aspecten van accommodatie. Ik hoop je weer te zien bij onze Axel Hotels. Vriendelijke groeten, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Guest, Thank you for your comment about Axel Hotel Madrid. I'm pleased that you have been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well-being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Beste gast, Bedankt voor je geweldige reactie over Axel Hotel Madrid.   Ik ben blij dat je in ons hotel bent geweest. We streven ernaar om de beste service te bieden en een aangename sfeer te behouden. Niets is belangrijker voor ons dan het welzijn van onze klanten. We kijken ernaar uit om je hier weer te zien in de niet al te verre toekomst. Beste wensen, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Yeonah, Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry to hear that the breakfast was not up to your expectations. Also, if the reception was not as responsive as it should have been, we have made a note to the different departments to try to improve our quality and service. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Sylvia,Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Gary,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid.

Dear Christopher, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Zheng, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Luca, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Manuel,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Steven, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Cher Valery, Merci beaucoup pour votre évaluation au nom de toute l'équipe de l'Axel Hotel Madrid. Nous tenons à vous présenter nos excuses car, lors de votre séjour parmi nous, nous n'avons pas répondu à une partie de vos attentes. Toute l'équipe de l'Axel Hotel Madrid s'efforce quotidiennement d'assurer le plus grand confort possible à tous les clients. Nous espérons vous revoir à l'Axel Hotel Madrid et rendre votre expérience Axel satisfaisante à tous points de vue. Salutations, Jaime Garcia-Morato R. Gerente générale. Hôtel Axel Madrid.

Dear Reza, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Leonel, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.

Dear Ayesha, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Jose, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Dalina, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Adam,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Andrea, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Ronald , Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, staff and location are our strengths and we are very proud of that. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Million thanks, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciada Alma, Millones de gracias por tan buena valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Rachid, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Jason, We thank you for having trusted our hotel for your stay in Madrid. We are very pleased that the service provided was to your liking, from Axel Madrid the most important thing is that each of our guests live unique and unbeatable experiences and therefore we work every day in their comfort and enjoyment. We hope to see you again very soon and we send you our best regards. Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Marcosq, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Kerry, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Apreciado Francisco, Muchísimas gracias por tan maravillosa valoración y comentario en nombre de todo el equipo de Axel Hotel Madrid. Tu opinión es muy importante para nosotros, pues siempre nos ayuda a mejorar la experiencia de todos nuestros huéspedes y daros un servicio basado en la excelencia, siempre ofreciendo una experiencia de 10 en todos los sentidos. Nos alegra mucho leer que habéis estado bien y cómodos, pues nuestro único fin es que tengáis una experiencia nunca vista en Madrid., Todo el equipo esta aquí para vosotros y trabajamos para que tengáis una estancia de 10! Desde luego, estaremos mas que encantadísimos de veros nuevamente en Madrid y que podáis seguir disfrutando de esta maravillosa ciudad. Ha sido un verdadero placer teneros y confiamos en daros la bienvenida muy pronto en vuestra próxima visita a Madrid. Un saludo, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Barry, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Guest, Thank you very much for your feedback on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear MasayukiThank you for your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry for the noise, for your next stay, please let us know immediately and we can look for a solution, we are available at the reception 24 hours a day. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Jakob, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid