Dear Marinus Joey,We cannot thank you enough for your great feedback.We will pass on your ratings to our lovely team!It is fantastic to learn you had a good time.Wishing you come back soon.Kindest Regards,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Jago, Thank you for taking the time to share your feedback following your stay with us. At Riu we pride ourselves on the highest standards of service and we strive to continuously improve the standard each of our guests receive, therefore we are sorry that we have fallen short on this occasion. We are sorry to hear that the bathroom´s design was not to your liking and for the effect that this had on your experience. Please rest assured, your feedback has been shared with our management team in order to discuss the potential need for change as it is our hope you will consider a future visit and share a better experience. Please receive our warmest regards, Hotel Riu Plaza España Online Reputation Manager

Apreciada Yaima,Su evaluación positiva nos llena de orgullo y alegría, revelando que su estancia fue placentera y que guarda buenos recuerdos de la misma. Nos gustaría mucho que nos visitara nuevamente, para así poder alcanzar y superar sus expectativas en una futura estancia.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Melania, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Plaza España.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. On the other hand, we regret that you was not satisfied with your room view. You have booked our house via a portal. Surely you have compared the price structure in Madrid at your travel time.We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Plaza EspañaOnline Reputation Manager

Apreciado Edwin, Muchas gracias en primer lugar, por elegirnos para la disfrutar de unos días en nuestra compañía.Nos sentimos muy honrados de haber sido sus anfitriones y recibir sus amables comentarios.Esperamos contar con la oportunidad de volver a darle la bienvenida en un futuro no muy lejano.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciada Ruth,¡Gracias por su maravillosa reseña! Nos complace saber que disfrutó de nuestras instalaciones y servicios. No albergue ninguna duda, ya que realizamos el seguimiento de sus observaciones y las trataremos con los departamentos correspondientes. Lamentamos lo que nos comunica.Nuestro objetivo es brindar una experiencia inolvidable a cada uno de nuestros huéspedes, y saber que lo logramos nos motiva aún más. Esperamos darle la bienvenida nuevamente pronto.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciado Melvin,¡Gracias por compartir su experiencia tan positiva con nosotros! Nos alegra saber que nuestro personal le brindó un servicio excepcional y que disfrutó de todas las comodidades que ofrecemos. Será un placer recibirlo nuevamente en nuestro hotel y hacer todo lo posible para que tenga otro viaje increíble.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Viviana,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Lorena,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Loving wishes, Lorena!Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Alejandro,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit, Alejandro.Loving wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Jonathan Alexander,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Jonathan.Loving wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Deborah,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Deborah!Loving wishes!Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciado Agustin,Gracias por su reseña, Estamos muy contentos de conocer que disfrutó del maravilloso servicio que brindamos y de la amplia y variada oferta gastronómica que presentamos en nuestras instalaciones.Por otro lado, lamentamos que no se haya sentido cómodo entre nosotros y estudiaremos lo que nos comunica en orden de seguir mejorando cada día.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Apreciada Pamela,Gracias por elegirnos, Intentamos hacerlo siempre lo mejor posible con el fin de que nuestros huéspedes vivan una agradable estancia entre nosotros.Por favor, tenga la seguridad de que anotamos sus observaciones y las abordaremos con los departamentos pertinentes.Nos gusta conocer las sensaciones con las que se marchó de su visita y así poder afirmar que nos encantaría que volviera a visitarnos en alguna ocasión.Cordialmente, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear mirela,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Diana,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Plaza EspañaOnline Reputation Manager

Dear Elsie,Thank you so much for your review!It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza EspañaOnline Reputation Manager