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Beoordelingen van Hatten Place Melaka

4.5 out of 5
Hatten Place Melaka
Hatten City, Jalan Melaka Raya 23,, Taman Melaka Raya, Malacca City, Malacca

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 142 van 422 beoordelingen" "
Gastenscore: 8 - Goed. 173 van 422 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 422 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 422 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 422 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Personeel zeer vriendelijk, een goed en uitgebreid ontbijt, maar geen glutenvrije optie. Ver van de bezienswaardigheden, gelukkig was er een busje die elk uur pick up deed
2 nachten verbleven in juli 2019

8/10 – Goed

TIN FOOK

1 nacht verbleven in februari 2020

10/10 – Uitstekend

hak pang

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020

10/10 – Uitstekend

WILLIAM E

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, great views, quality 4-star accommodations for a 3-star price.
2 nachten verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
部屋に入った瞬間少しかび臭いかなと思いエアコンが始動したら気にならなくなりました。 アメニティーは歯ブラシがなかったので持参した歯ブラシを使用。 ドライヤーもありませんでした。 スタッフは皆様優しくて気軽に質問に答えてくれました。 スカイデッキは宿泊客は無料で行けるので、夜の夜景を見に行けて月明りもきれいで美しかったです。
2 nachten verbleven in februari 2020

6/10 – Redelijk

Jose Lorenzo

Our stay this time. I rate it to 5.
1 nacht verbleven in januari 2020

6/10 – Redelijk

Ho Wei

Reisde met familie
Positief: Comfort kamer
Due to the CNY crowd, the hotel was not able to manage the morning breakfast well. While it is OK to direct the guests to another venue. the food spread should be comparable to appease the guests. I skipped my breakfast as the alternative venue was not befitting of a 4 star hotel. Btw, it was stated that Hatten Place is a 5 star hotel bt in actual fact, it is a 4 stars hotel. Hotel. com should be more accurate in your presentation.
2 nachten verbleven in januari 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
So so
The key cards couldnt really work in the elevator. Only bath towels were provided. Bare minimal hotel.
1 nacht verbleven in januari 2020

6/10 – Redelijk

vijay

Reisde met familie
Negatief: Netheid
Dirty toilet and carpet
1 nacht verbleven in januari 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very crowded
Everything is so crowded and have to wait, breakfast, lift, etc. Especially the lift, takes forever to reach, it has to wait so long and when it reach, it is always full of people. This is just the parking lift to reach lobby, then need to change lift again only reach room.
1 nacht verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth to stay here
The check in process took awhile to complete but the front desk stuff very helpful so is fine. The room facilities are good in condition but toiletries not given in full set so i still need to call for housekeeping to request for it.
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Norimah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
comfortable hotel & can see fantastic view fm L44
1 nacht verbleven in januari 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointing
This hotel is a comedy of errors. Here’s a list of everything that went wrong during our stay: 1. Room: dust on every surface, gunk in the corners, furniture had major scratches all over, bottom of shower curtain had mold-looking stains 2. The roll-down blind in our bathroom was broken and hung on by one hook only, exposing the shower and toilet to anyone in the actual room (the glass wall between bathroom and bedroom is plain glass, not blurred or anything). 3. The “winning” moment: our water boiler looked like it had rust at the bottom so I requested a new one. After calling 3 times, they finally brought one - it smelled strongly of sausage and had actual PIECES OF FOOD stuck on the inside!!! Someone clearly used it to cook and staff didn’t bother looking before handing it over. 4. Location is bad, too far to walk to town. The mall it’s located in is completely empty.
1 nacht verbleven in januari 2020

8/10 – Goed

Johorean, JOhor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast check in Free Wifi Free entrance to sky deck Free Parking Room is clean Swimming Pool is clean and big MBO cinema is same building in the hotel To Jonker Street is 15min by car
1 nacht verbleven in december 2019

6/10 – Redelijk

Mei Whei

Reisde met een groep, Reisde met familie
Positief: Personeel en service
2 nachten verbleven in december 2019

4/10 – Matig

Falko

Negatief: Netheid, personeel en service en comfort kamer
Hatten place, a 2 star in 4 star clothing
This is not a hotel that deserves a 4 star rating, let alone the 5 star rating that Hotels.com gives it on their site. For starters, the hotel is far to big for the amount of employees. This resulted first of all in long check in queues. Tho they have 6 check in desks available, they only have staff to man 2 of them. The shortness on staff also is represented in the complete lack of training, which shows throughout the whole stay. When we finally checked in, we were assigned a room that had obviously seen better days. Odd to us, as the hotel looks to be fairly new. Our first complaints about the room were the copious amounts of dust everywhere (thick visible layers), blood on one of the doors (since even after bringing this up with the hotel, the stain wasn’t removed I decided to do so myself), and black mold in the leaky shower. When brought up, they told us they would fix these issues, and, in all fairness, mitigated most listed issues fairly well. However, the complete lack in any training or common sense did result in housekeeping waking us up in the middle of the night to give us the amenities we requested about 4 hours prior. This wouldn’t have been that big an issue if it wasn’t for the pile of bricks with a sheet on top that has to represent a bed and is the most horrendous thing I’ve ever slept on in my whole life. The breakfast was at least included, but the free for all battle royal feeling that had did not make it any better.
2 nachten verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service
2 nachten verbleven in december 2019

6/10 – Redelijk

Douglas

Positief: Personeel en service, comfort kamer
Negatief: Netheid
need improve
Location was fine ,there free shutter bus,only thing room not clean and Breakfast so so
1 nacht verbleven in december 2019

6/10 – Redelijk

MOHD

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not a pleasant trip..
The bath is dirty.. U can see mud on the toilet bidding, the room is cramped and the bed was not so big n comfort.. Not worth the price and reputation as a new hotel.. Breakfast are the same for two days.. There is a lots to improve..
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel for short getaway in Malacca
Nice hotel. Room a bit small even on premium floors. suitable for family of 4. Spacious bathroom. Love the thyme cafe for breakfast. unfortunately not so much choices of food. but the croissants are very delicious. My ad hoc type of hotel. will come again.
1 nacht verbleven in december 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Struttura nuova sul mare pulizia ottima bini servizi come piscina e sauna
1 nacht verbleven in december 2019

2/10 – Ontzettend slecht

Ichikawa

1 nacht verbleven in december 2019

4/10 – Matig

Royston

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cold experience.
Booked two rooms but both rooms had cold showers. Had to complaint several times but issues was not resolved. Disappointing. On a positive note the staff was great and helped when I got a flat car battery. Overall average staying experience.
3 nachten verbleven in december 2019

8/10 – Goed

Shahrulnizam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have 360 Sky View on the top.
2 nachten verbleven in november 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Customer service late pickup call Carpet, table cabinet condition not so clean
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall ok, but the shower head need to change as the head is spoil hence not so fun showering. Secondly the Aircon need to be fix as too noisy.
1 nacht verbleven in december 2019

6/10 – Redelijk

M.Low, Canada

Reisde met partner
Positief: Personeel en service, voorzieningen
Cons: Room way too small. No room for luggage. No room safe and no room to hang wet towels. Pros: Have included the highest point 360 deg view of Malacca. Can also bring guests which is a big treat. Unfortunately, when we brought our guests, it was closed because it had been raining.
1 nacht verbleven in november 2019

6/10 – Redelijk

J

Zakenreiziger, Reisde met partner
週末だったからなのか、朝食会場に入るのに20分位に待ちました。
1 nacht verbleven in november 2019

4/10 – Matig

Laura

Negatief: Netheid, staat van de accommodatie en faciliteiten
Shower room super dirty ..... Alot of stain brown mark on wall and curtain, but nobody brushing it...... I don't think those stain mark cause 1 or 2 days, so u can imagine how thick those stain mark.
1 nacht verbleven in november 2019

8/10 – Goed

Yusoff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant but could be better
Pleasant stay, very courteous staff. Room was clean, though there was mould at the bathroom.
2 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fast check-in. Friendly staff. Clean room. :)
1 nacht verbleven in november 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
The hotel is looking tiered needs a renovation it is not a five ster in my opinion
2 nachten verbleven in november 2019

10/10 – Uitstekend

Tony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, shopping amenities, friendly n courtesy front staff. Gym n steam room in excellent conditions
2 nachten verbleven in oktober 2019

8/10 – Goed

derek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room size was rather small
1 nacht verbleven in oktober 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall experience from the hotel was fine,just that we are thinking how come room toilet does not supply toothbrush n paste till we request for it. As for their breakfast, food was not replenish quickly,saw alot of guests making noise. Theres 1 staff need to send my compliment to her,she's Kat from F&B cashier,approached her at 11pm ask if she can help me find a slice of cake to give my wife a surprise on her birthday. She manage to run up to next level for me and sell me that slice of cake. Really appreciate her kind service.
2 nachten verbleven in oktober 2019

10/10 – Uitstekend

mohd irwan shah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
1 nacht verbleven in oktober 2019

8/10 – Goed

Annie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellently clean!
There was nothing I didn't like. It was good overall and cleanliness is excellent!
1 nacht verbleven in oktober 2019

4/10 – Matig

Geverifieerde reiziger

Ref#7485017434938, Juliana Bte Mohd Raid I didnt stay at this place because its a distance from the clinic I am suppose to go. I walk-in to Hatten Hotel n overnite there. I am vy upset when I made the reservation online for Hatten Hotel it keeps going back to Hatten Place. After a few attempts I thought I manage to get thru Hatten Hotel Reservation. I didnt realised that it had gone back to Hatten Place. So I made the payment. After payment I realise that it is Hatten Place & not Hatten Hotel Malacca. Any chance of getting a refund from yr end. Looking forward to yr kind reply. Juliana Mohd Rais
1 nacht verbleven in oktober 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
It was very noisy, and though the room was decent, I don’t think it is 4 stars standard, there was some stains on the wall and tables. I think it’s alright but I would definitely not come back again.
1 nacht verbleven in augustus 2019
Reactie van Team Hatten Place op 16 okt 2019
We regret to learn that your stay with us was not to expectation. We have shared your comments with our team for improvements in the areas concerned and hope to be of better service to you in future.

8/10 – Goed

Jamie.C, Kuala Lumpur

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall the hotel room is satisfactory except no hand and face towels provided. And some of the furniture are starting to some some flaws and signs of wearing off despite it being quite a new hotel.. location is good and has a lot of eateries in the surrounding area. The pool area on Level 13 is not that huge and has very strong chlorine smells and the guests are literally ‘swimming’ in t shirts and casual wear which can be quite a turn off and it’s super crowded on weekend. Nevertheless, it was still quite a reasonable stay for families with kids.
1 nacht verbleven in oktober 2019
Reactie van Team Hatten Place op 16 okt 2019
Thank you for sharing your recent experience with us. We are striving to rectify and improve the areas mentioned. We hope to be of better service to you in future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice hotel
Comfortable room in a good location. The service level is not up to expectation of the hotel.
1 nacht verbleven in oktober 2019
Reactie van Team Hatten Place op 16 okt 2019
Thank you for sharing your recent experience with us. We are striving to rectify and improve the areas mentioned. We hope to be of better service to you in future.

8/10 – Goed

Riki

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Suitable for couple. Solo travellers not recommend
Amazing location. But Malacca looks dead. Unless you arranged a transport to bring you outside of Melaka.
2 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Cleaner n door
The cleaner will come n clean n take away the used slipper, soap daily which I think is unnecessary for better environment. Also the door has to be push tightly in order to close properly. The cleaner do not do that. So everyday after the cleaner clean, I can open my door without using the access card! This is security issue! Luckily nothing happen during my stay!
3 nachten verbleven in september 2019
Reactie van Team Hatten Place op 16 okt 2019
Thank you for sharing your recent experience with us. We have shared your comments with our team for improvements in the areas concerned and hope to be of better service to you in future.

10/10 – Uitstekend

HB

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay in Malacca
Very nice hotel, near to shopping mall.
2 nachten verbleven in september 2019
Reactie van Team Hatten Place op 16 okt 2019
We are delighted that you had a pleasant stay with us. We look forward to welcoming you back to Hatten Place during your next holiday in Melaka.

10/10 – Uitstekend

Eileen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019
Reactie van Team Hatten Place op 19 sep 2019
Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2019
Reactie van Team Hatten Place op 19 sep 2019
Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
アメニティーをもう少し充実してほしい。 綿棒、歯ブラシがない。
1 nacht verbleven in augustus 2019
Reactie van Team Hatten Place op 19 sep 2019
フイードバックにお時間を頂ありがとうございます。またお会いできるのをお待ちしています。

8/10 – Goed

CHUNG YIN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
雖然我入住的房間比較細，但整體好新和整潔，成個過程都好滿意，值得推薦。
1 nacht verbleven in augustus 2019