Terrein van de accommodatie
Beschikbaarheid controleren

Beoordelingen van Hotel 99 Monumento

3 out of 5
Hotel 99 Monumento
#149 corner Rizal Ave. Ext. & 11th Ave, Grace Park East, Caloocan

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 7 van 34 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 34 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 34 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 34 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 34 beoordelingen" "

6,4/10

Netheid

7,0/10

Personeel en service

5,0/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Marife

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

ma. ana

2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Roland

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the room is not clean and the towels especially
1 nacht verbleven in april 2022
Reactie van Reservation Team op 5 mei 2022
Thank you for taking time to review our property. We are sorry for the inconvenience, Next time we will strive better.

2/10 – Ontzettend slecht

Mico

Negatief: Netheid, personeel en service
9 nachten verbleven in juli 2021
Reactie van Reservation Team op 9 nov 2021
Thank you for taking time to review our property. We are sorry for the inconvenience, Next time we will strive better.

6/10 – Redelijk

TAKANO

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van H99_ADM op 26 dec 2019
Thank you for stay with us. We look forward to seeing you again.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
The motel had amenities needed but was m very small and add in booking was deceptive its a local short time motel with no natural light in the room
1 nacht verbleven in april 2019
Reactie van H99 ADM op 16 okt 2019
Thank you for staying with us. We really appreciate your feedback. Next time we will strive better.

8/10 – Goed

Geverifieerde reiziger

Negatief: Comfort kamer
11 nachten verbleven in september 2019
Reactie van ADM op 30 sep 2019
Thank you for staying with us. We really appreciate your feedback. We look forward to seeing you again!

4/10 – Matig

Benjie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting Room lot of mosquitoes
Room is dirty and drawer is full of cigarette butt (upon booking we requested non smoking room). Request for breakfast (included in my reservation with an extra fee) @6:30 serve @9:00. More than 2 hours of cooking for an egg and sausage. Highly NOT RECOMMENDED. Dont stay here waste of money. Gold Member of hotels.com here. Worst stay!
1 nacht verbleven in september 2019
Reactie van Reservation Team op 25 nov 2020
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
色々と最悪でした。まずは最初の手続きが上手くホテル側に入って無くて30分待たされました。ホテルの設備も古く、毎日、前を通るスタッフを捕まえてルームメイキングをお願いしなくては、してくれない不親切さ。二度と泊まりたくないです。
7 nachten verbleven in juli 2019
Reactie van H99 ADM op 25 jul 2019
ご意見をお寄せいただきありがとうございます。また、この問題についてお知らせください。 私たちのサービスはあなたの期待を満たさなかったことをお詫び申し上げます。 私たちは自分自身のために高い基準を設定し、その基準が私たちのサービスとのやり取りで満たされていないと聞いて本当に申し訳ありません。 あなたの苦情が私たちのチームに転送されることを確実にし、このことが二度と起こらないことを確実にするために私たちができる限りのことをする。 ご不便をおかけして申し訳ありません。 次回はあなたにもっと役立つ機会があることを願っています。

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in april 2019
Reactie van H99 DM op 22 apr 2019
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

8/10 – Goed

marie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van H99 DM op 22 apr 2019
Thank you for staying with us. We apologize for any inconvenience caused.

8/10 – Goed

Kenneth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
I booked for 9 days booked stayed for an extra 7 days because it was convenient. The food left a bit to be desired; but the street food was great. The staff were very good and we enjoyed our stay.
5 nachten verbleven in maart 2019
Reactie van H99 DM op 28 mrt 2019
Thank you for staying with us. We apologize for any inconvenience caused.

10/10 – Uitstekend

Katayama

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
私は快適だと思う
シャワーホルダーが初日に取れて１０泊修理無し でも、それ以外快適だった、熱いお湯、適度な水圧、値段の割に良い 毎日のベッドメイク、鮮やかだった、タバコOK（トイレ内） もう少し掃除をやれれば完璧
9 nachten verbleven in februari 2019
Reactie van H99 DM op 20 feb 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We apologize for any inconvenience caused.

10/10 – Uitstekend

Gloria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Standard hotel,the price is cheap!
It was good and the staff are very courteus and friendly
6 nachten verbleven in januari 2019
Reactie van H99 DM op 15 feb 2019
Thank you for your feedback. We will be hoping for your next visit.

8/10 – Goed

Chia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2019
Reactie van H99 DM op 15 feb 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 – Goed

Chia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2019
Reactie van H99 DM op 15 feb 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Хороший отель если планируется только переночевать 1 ночь. Если планируется более долгое проживание советую выбрать другой отель. В номере было грязно, очень маленькая комната. Рядом метро
1 nacht verbleven in januari 2019
Reactie van H99 DM op 31 jan 2019
Thank you for staying with us. We apologize for any inconvenience caused. We appreciate your feedback!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Human Resource manager
Service is horrible. Staff are so inconsiderate. Super slow service. Smells very bad. Shower/toilet are not working. Manager Name Robert is so arrogant. I hate this hotel and I will not recommend it at all
1 nacht verbleven in december 2018
Reactie van H99 DM op 12 dec 2018
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

6/10 – Redelijk

Gary

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
You do not get breakfast as stated with hotels.com
Booked for 2 nights and free breakfast, but breakfast was refused as hotel.com, don’t mention breakfast on hotel booking 1st room was not cleaned, but next room they changed me too, was good
2 nachten verbleven in december 2018
Reactie van Hotel 99 DM op 8 dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Randy, Illinois, USA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2018
Reactie van Hotel 99 DM op 17 nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Uitstekend

Derbi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Booked for someone else and they were Happy
I booked the room for my girlfriend and she brought her mother and sister. The staff was friendly and attentive to their needs. Their check in was smooth and breakfast was promptly as the time requested. I would happily book this hotel for my girlfriend again. She recommended this place and she enjoyed it. I can imagine this would be a good room for someone backpacking or traveling through the city with various stopping points as they explore the country or city. Basic room set up, good location, great price, friendly staff and breakfast.
2 nachten verbleven in september 2018
Reactie van Hotel 99 D.M. op 24 sep 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

It was ok.
Ok
2 nachten verbleven in september 2018
Reactie van Hotel 99 D.M. op 18 sep 2018
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

It was ok.
It was ok.
1 nacht verbleven in september 2018
Reactie van Hotel 99 D.M. op 18 sep 2018
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Mike, California

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
The staff is friendly and helpful. Great place to stay.
1 nacht verbleven in juli 2018
Reactie van Hotel 99 D.M. op 6 jul 2018
Thanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

warano, Zürich, Switzerland

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horror stay
If i booked showed Incl. Breakfast for 2 but at voucher not Incl. , hotel room is too bad , no have windows noisy Aircon, not enough light, if i asked to upgrade and pay Difference of price they didnt want ,staff are helpless , unfriendly , every times even 2 minits you go out , you must hand over key card and they will give a small paper receipt, if you lost that small paper receipt , then you cant enter to your room no more , this is a hours hotel for infidelity couples and not suitable for tourist , also their foods too Expensiv but not tasty they didnt allow visitors more than 15 minutes, very bad hotel even my live i stayed. " If say direct you paid you own money and you stay as a room in Jail "
3 nachten verbleven in juni 2018
Reactie van DM op 22 jun 2018
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies.

8/10 – Goed

leo, japan hiroshima

Positief: Personeel en service
Negatief: Comfort kamer
モニュメントのバス停を利用しやすい宿
男1人で過ごすのであれば、それほど気にすることはないかと。タバコも吸えたのでOKです。値段の安さ相応です。 フィリピン人でないのであれば ①トイレのティッシュは最低限。 ②元ラブホ（天井には鏡が笑） ③髭剃りは自分で用意 ④バケットのつまみが少ない ⑤お湯が出た（笑） 外で安いのが食べられるので
1 nacht verbleven in april 2018
Reactie van DM op 7 mei 2018
Thank you for taking time to review our property. We will be hoping for your next visit.

10/10 – Uitstekend

Ned

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van DM op 30 apr 2018
Thank you for staying with us. We will be hoping for your next visit.

4/10 – Matig

kym

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Not such a good stay
Didn't have my booking. Would not let me in until I paid again. I paid extra for breakfast but next morning wasn't available. Comfortable and clean , just not friendly as suggested by other reviews
Reactie van DM op 11 apr 2018
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

10/10 – Uitstekend

Mary , Manila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
Worth the money and receptionist are helpful and friendly.
1 nacht verbleven in maart 2018
Reactie van Hotel 99 D.M. op 2 apr 2018
Thank you for staying with us. We will be hoping for your next visit.

6/10 – Redelijk

Benny, Houston Texas

Positief: Netheid, personeel en service
My stay at hotel 99 was very ok Staff were very friendly and respectful and always smiling.... service was great...room was a little small but comfortable. I would say I was happy with my staying there. Thank you to personal at 99.
13 nachten verbleven in oktober 2017
Reactie van Hotel 99 D.M. op 3 nov 2017
Thank you for taking time to review our property. We will be hoping for your next visit.

6/10 – Redelijk

Chia

Positief: Netheid, personeel en service en comfort kamer
The hotel room is clean and the staff there are quite friendly. The only thing that lacks especially in most 3-star hotels is the electric kettle. And also there are no toilet accessories and you have to take them from the counter.
Reactie van Reservation Team op 25 nov 2020
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

8/10 – Goed

Jan Erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van General Manager op 6 mrt 2017
Thank you for taking time to review our property. See us again!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We paid for 2 adults and 1 child (15 years old) at time of booking upon checked in the hotel wants to charge us for additional adult because of my 15 years old son. Also, they couldn't put a rollaway bed in the room. We end up getting a 2nd room. The breakfast was deliver incorrectly twice. The toilet was clogged on our 2nd day and they couldn't fix it and we have to room move at 2am. We asked the hotel staff to move us again for the 2nd time because the room that they move us was so tiny.
Reactie van Reservation Team op 25 nov 2020
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.