Suite, 1 queensize bed | Een minibar, individueel gedecoreerd, individueel gemeubileerd
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Beoordelingen van Hotel Ava Malate, Manila

2.5 out of 5
Hotel Ava Malate, Manila
2184 Madre Ignacia St, cnr Quirino Ave, Malate, Manila

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 54 van 150 beoordelingen" "
Gastenscore: 8 - Goed. 52 van 150 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 150 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 150 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 150 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Johannes

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
prima kamer en wasgelegenheid.
4 nachten verbleven in oktober 2022

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, and staff are courteous. Convinient to shooping and walking areas .
11 nachten verbleven in januari 2024

10/10 – Uitstekend

Russell

2 nachten verbleven in januari 2024

8/10 – Goed

RODERICK

Positief: Netheid

2/10 – Ontzettend slecht

GEOK LIM

Negatief: Netheid, staat van de accommodatie en faciliteiten
Too many staircases also the surroundings seem to be unsafe
3 nachten verbleven in december 2023
Reactie van Hotel Ava Malate op 7 dec 2023
Hi our dear guest, We would like to express our gratitude for choosing staying with us. Our apologies for the inconvenience that has caused your stay, we will be improving our services to meet your expectations and satisfaction. We do hope to serve you again soon. Have a good day,Management Team

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my third time now staying at this hotel first 2 times wasnt so good but now is getting much better
1 nacht verbleven in november 2023
Reactie van Hannah op 28 nov 2023
Hi our dear guest,We would like to express our gratitude for choosing staying with us, and also for taking the time to share your valuable feedback. Rest assured that we have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We look forward to serving you again.Have a good day,Management Team

10/10 – Uitstekend

Alfie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Hannah op 25 nov 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 – Goed

WON CHEOL

2 nachten verbleven in oktober 2023
Reactie van Hannah op 25 nov 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

4/10 – Matig

Geverifieerde reiziger

Not a good start to trip in the Philippines.
When we booked, we asked for a non-smoking room. When we got into our room the first thing I noticed was the heavy smell of cigarette smoke, then came the ashtray on the table which was quickly taken away by the person bringing our bags in. Whenever the aircon was turned on it made the cigarette smell even worse! Next came issues with our door key card; it didn't work! We asked more than once to have someone fix it, the first time maintenance was supposed to come and replace the batteries...they didn't...the second time the person came to our room with me and saw the keycard wasn't working then said he'd be right back...he never returned. There were problems with the shower and water pressure. There weren't any bathroom amenities. There were even a few cockroaches the scurried up from behind the spa up the wall in the bathroom which just made me and my husband feel yucky and leave. I could go on but I am running out of space to write.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Scott

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When I arrived at this hotel I had a room that first had broken roof and then water leaking from pipes and TV was poor so got upgraded into a room where the TV was really poor also and also rats running across the roof every night. Even I spoke to staff to sort out these issues the staff didn't seem to want to communicate any of these problems to 1 of the 4 managers there so when I spoke to the manager on my last day before leaving the manager upgraded me to VIP room and gave me free meal and breakfast for the last morning. I feel very dissatisfied with this hotel because when booked the hotel it told me breakfast was included but then when arrived at hotel and I asked about this the staff told me I was not intitled to breakfast.
12 nachten verbleven in april 2023
Reactie van Hotel Ava Malate op 16 mei 2023
Hi Scott, thank you for your feedback. Your feedback is important to us and we will be using it to implement improvements on our property. As per the free breakfast, upon checking, you booked a room only stay thus free breakfast is not included. We apologize if there are any miscommunication. Thank you and we hope we can serve you better in the future.

6/10 – Redelijk

Khalid

3 nachten verbleven in mei 2023

8/10 – Goed

Luma

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed feb 10-26th. Clean room,hot showers,24 hours kitchen with many options.
14 nachten verbleven in februari 2023
Reactie van Hannah op 25 nov 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

10/10 – Uitstekend

minseong

Reactie van Hannah op 25 nov 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 – Goed

minseong

4 nachten verbleven in november 2022
Reactie van Hannah op 25 nov 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 – Goed

Brendan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean room with basic amenities. A heads up that this hotel is commonly used for males who have recently met local females.
1 nacht verbleven in maart 2022

4/10 – Matig

Ramon

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2021

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in januari 2021

6/10 – Redelijk

Johnny

4 nachten verbleven in februari 2020
Reactie van VC Malate Team op 2 mrt 2020
Hi our dear guest, We would like to express our gratitude for choosing staying with us, and also for taking the time to share your valuable feedback. Rest assured that we have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We look forward to serving you again. Have a good day,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The shower heater is good. Thats what we loved the most. we were able to relax well during the stay
1 nacht verbleven in februari 2020
Reactie van Sandra op 20 feb 2020
Thank you very much for this feedback! We are hoping to serve you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in februari 2020
Reactie van Sandra op 13 feb 2020
We appreciate this! We are hoping to serve you again soon!

10/10 – Uitstekend

WONTAE

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Sandra op 11 feb 2020
Thank you for staying with us! We are hoping to serve you again soon!

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was nice and comfortable room to stay . Excellent customer Service. Thank you .
2 nachten verbleven in januari 2020
Reactie van Sandra op 31 jan 2020
Thank you very much for staying with us! We are hoping to serve you again soon. :)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room is very clean and amazing interior design . I love also the T&B..The foods are GREAT!!! But the staff when we checked out was annoying. My husband and I were asking for the official receipt at the reception..The staff who attended us (I forgot the name but he’s a guy) said “pahintay na lang po”..after 5-10minutes I asked the other staff at the reception to ffup our receipt, then few minutes after the Guy (i think manager) explained that they not issued any receipt bec it is attached to our Voucher(i don’t know what he’s referring to). To make it short WE ARE WAITING for NOTHING.. Suggest to train more their staff to communicate with their clients well..
1 nacht verbleven in januari 2020
Reactie van Sandra op 19 jan 2020
Thank you for choosing to stay with us! We are hoping to get another opportunity to serve you better! Noted on your feedback, rest assured that it will reach the management. We are very much hoping to serve you again soon!

8/10 – Goed

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable to stay, the room was clean and tidy including the toilet . Free parking and free breakfast, variety of food selection. Staff and customer service was excellent.
2 nachten verbleven in januari 2020
Reactie van Sandra op 12 jan 2020
Thank you so much for choosing to stay with us! We are hoping to serve you again soon!

8/10 – Goed

Lynnwood

Positief: Personeel en service
4 nachten verbleven in november 2019

8/10 – Goed

HH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel. Enjoy the complimentary breakfast and welcome drink.
1 nacht verbleven in november 2019
Reactie van Sandra op 3 dec 2019
Thank you for staying with us! We are hoping to serve you again soon!

10/10 – Uitstekend

HSIN YEN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
值得推薦
Cp值高的旅館，早餐不限時段，會幫你送到房間
1 nacht verbleven in november 2019
Reactie van Sandra op 24 nov 2019
Thank you for staying with us! We hope to serve you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
The stay was ok after i had to complain about some things after that they offered me the roomed that i had booked and paid for 7 months in advance. It was a good place also because i was very close to everything
20 nachten verbleven in september 2019
Reactie van Sandra op 1 okt 2019
Thank you very much for choosing to stay with us! We hope to serve you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in september 2019
Reactie van Sandra op 27 sep 2019
Thank you for this excellent rating!

6/10 – Redelijk

Wei kiat

Negatief: Netheid
Not so good environment.. No window and toilet bowl always having problem with flashing. Will not recommend to my friend.
8 nachten verbleven in september 2019
Reactie van Sandra op 17 sep 2019
Thank you for reaching and informing us! We are hoping to serve you again soon. Rest assured that your bad experience will be addressed. We hope to get another opportunity to serve you better on your next visit. Yours in service,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall is nice. Clean & nice services
1 nacht verbleven in juli 2019
Reactie van Sandra op 6 aug 2019
Thank you very much for staying with us! We do hope to serve you again soon! Yours in service,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would say 3 star accommodation, Staff - nice, helpful. The included breakfast can be ordered at any time.
2 nachten verbleven in april 2019
Reactie van Sandra op 17 jul 2019
Thank you for staying with us! We hope to serve you again soon. We appreciate your feedback. Yours in service,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2019
Reactie van Sandra op 19 jun 2019
Thanks for staying with us, We are hoping to serve you again soon. Yours in service,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2019
Reactie van Sandra op 7 jun 2019
Thank you very much for choosing and staying with us! Yours in service,

8/10 – Goed

Konrad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fine to meet your needs.
Room met my needs. Staff was fine, but nothing extraordinary in the evening. Area is dodgy with many homeless and beggars. Including young children. Keep an eye on your possessions. I lost a lithium portable battery charger.
1 nacht verbleven in april 2019
Reactie van Sandra op 30 mei 2019
Thank you for reaching and informing us about your stay. We are hoping to serve you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the property and location. walking distance or short ride to all the tourist sites, friendly staff. but not for children. Great value for the price. Came with family for a night, and we stayed a second. Free breakfast was basic,but good. Great night club scene nearby if that is your thing.
1 nacht verbleven in maart 2019

8/10 – Goed

WILLIAM, Rogersville, Tennessee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Third time I have stayed here. Very quiet, very modern and clean. Excellent breakfast and staff is wonderful. This was the first year I had a horrible internet connection. They kept trying to fix it, but, nothing worked. Only works in the restaurant. Thst was my only complaint.
1 nacht verbleven in februari 2019
Reactie van sandy op 20 feb 2019
Hi Mr. William, Thanks for the review and compliment. Rest assure that our IT department will handle properly your complaint and again we appreciate your initiative of brining this to us. Hope to serve you again soon. At your service, Sandy Paguirigan

2/10 – Ontzettend slecht

Pascal

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible chambre salle sans lumière eet ni fenêtre
2 nachten verbleven in januari 2019
Reactie van sandy op 15 feb 2019
Good Day! Thanks for staying with us. At your service, Sandy Paguirigan

6/10 – Redelijk

Ramon

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2018
Reactie van sandy op 12 dec 2018
Good Day! Thank you for staying with us and we appreciate your review At your service, Sandy Paguirigan

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in november 2018
Reactie van sandy op 5 dec 2018
Good Day! Thanks for the review At your service, Sandy Paguirigan

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, great staff, excellent facility...
5 nachten verbleven in oktober 2018
Reactie van sandy op 7 nov 2018
Good Day! Thank you for the review At your service, Sandy Paguirigan

8/10 – Goed

Jesper

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2018
Reactie van sandy op 5 dec 2018
Good Day! Thanks for staying with us. At your service, Sandy Paguirigan

8/10 – Goed

JeongHyeon

Positief: Netheid, comfort kamer
2 nachten verbleven in september 2018
Reactie van sandy op 3 okt 2018
Good Morning! Thank you for the review. At your service, Sandy Paguirigan

8/10 – Goed

Radek, Prague

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Motor hotel
Quiet,spacious,clean room,comfortable kingsize bed,newly renovated,free breakfast delivered to room.
1 nacht verbleven in september 2018
Reactie van sandy op 3 okt 2018
Good Day! Thank you the review and much appreciated feedback At your service, Sandy Paguirigan

8/10 – Goed

Gary

having breakfast delivered to room as standard service was nice perk.
1 nacht verbleven in september 2018
Reactie van sandy op 12 sep 2018
Good Day! Thank you for staying with us and we appreciate the compliment. At your service, Sandy Paguirigan

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Short term hotel, sold as regular hotel.
Not what I thought, run down area. But OK standard for the price, but very basic. This is a short term hotel, hour rates it seems.
1 nacht verbleven in september 2018
Reactie van sandy op 12 sep 2018
Good Day! Thank you for staying with us! At your service, Sandy Paguirigan

6/10 – Redelijk

Geverifieerde reiziger

Et noe spesielt hotell
Hotellet ligger ganske sentralt i forhold til kjøpesenter (Robinson) resturanter, uteliv etc. Men området nærmest hotellet vil jeg beskrive som noe utrygt, spesielt på kveldstid. Taxi anbefales. Hotellet i seg selv er et greit alternativ hvis du ønsker litt privatliv. F.eks har flere av rommene egen garasje slik at gjester kan ankomme med ‘selskap’ uten å bli forstyrret. Rommene var helt greie, utstyrt med wifi, ac, tv mm. For gjester mer enn 24t (de tilbyr rom på timesbasis) så får man frokost levert på rommet. Oppsummert et helt greit hotell, sånn passe sentralt men litt usikkert nærområde.
5 nachten verbleven in juni 2018
Reactie van sandy op 12 jul 2018
Good Morning! Thanks for staying with us At your service, Sandy Paguirigan

8/10 – Goed

Ивелин, Bulgaria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overpriced, but this is the Philippines - Manila
Overpriced, but would recommend. Would use it again. Nice interior, the staff is helpful. I didn't have any issues. Can order breakfast over the phone and get it ready for when you are in the lounge. Has different food options. Good hotel, but as every hotel in the Philippines its overpriced in my opinion.
3 nachten verbleven in mei 2018
Reactie van sandy op 12 jul 2018
Good Morning, Very much appreciated review and feedback Thanks for staying with us At your service, Sandy Paguirigan

10/10 – Uitstekend

Mike, San Francisco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay ... great value for the money
Courteous and attentive staff. Nice location and transportation available right outside the door.
5 nachten verbleven in mei 2018
Reactie van sandy op 12 jul 2018
Good Morning, Thank you for the compliment. We'll look into your other concern and we appreciate it. At your service, Sandy Paguirigan