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Beoordelingen van Indigo Reef Resort Villas & Marina by KeysCaribbean

3.5 out of 5
Indigo Reef Resort Villas & Marina by KeysCaribbean
11600 1st Avenue Gulf, Marathon, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 32 van 47 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 47 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 47 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 47 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 47 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Cees

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you for your review, Cees.

10/10 – Uitstekend

Mark

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice community. Spacious unit
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Bradley, Marietta

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A real gem. This property is clean and beautiful. Brand new dock, landscaping is perfect, location is within minutes of everything you would want while maintaining a “getting away from it all” vibe. We will be back.
7 nachten verbleven in september 2022
Reactie van Josh op 6 okt 2022
Thank you for your feedback, Bradley. We appreciate your comments and look forward to your return visit!

8/10 – Goed

Christy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautifully kept property. Our unit was nice. Just a few things that could have been better—master bed was very uncomfortable, disposal didn’t work, vents needed cleaning.Wish the pool had been available after sunset—would have enjoyed an evening dip in the pool. Overall very happy with our stay. Would definitely stay again and would recommend to others!
7 nachten verbleven in juli 2022
Reactie van Josh op 26 jul 2022
Thank you for your feedback, Christy. We appreciate you bringing these items to our attention and we will work diligently to address them. It is pleasure to read that you otherwise enjoyed your stay with us and we look forward to the opportunity to accommodate you again during your next visit.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
everything was great except some problems with the pool which were finally addressed and corrected the last day of our stay
7 nachten verbleven in juli 2021
Reactie van -Management op 8 aug 2021
Thanks so much for the great review! We apologize that the community pool had issues during your stay. We are happy to hear they were resolved in the end. We certainly hope to see you again soon

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Would stay again. But would book thru VRBO. Was disappointed by the villa chose by resort. I think I’d go to the owner to get the specific villa I want.
7 nachten verbleven in maart 2021
Reactie van -Management op 8 aug 2021
Thanks so much for the review. Using VRBO or KeysCaribbean will in fact allow you to book a specific villa. We are pleased you enjoyed your stay with us overall and hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place! Beautiful sunset! I love it! Recommend
7 nachten verbleven in maart 2021
Reactie van -Management op 8 aug 2021
We are so glad to hear you enjoyed your stay with us! Hope to see you again soon!

6/10 – Redelijk

Gregory

Reisde met familie
Negatief: Netheid
Disappointed.
As a whole property it was very nice. Our unit needed a deep clean. Our microwave broke and there was no one to report it to repair. The twin beds in the third bedroom need replacement in the worst way. Bed springs can be felt laying/sitting on the bed and you can hear them crunching when you move. Most uncomfortable. King bed has huge hump in middle. Also not very comfortable. Given the weekly rate we paid it was definitely not worth it. I expected a clean unit with nice beds, linens and towels. Only one bath towel per person. Pull out coach mattress stained and sheets piled in middle of mattress and had dead bugs in it.
7 nachten verbleven in december 2020
Reactie van -Management op 8 aug 2021
Thanks for the review Greg. We do apologize that you had experienced any issues during your stay with us. Our property managers information was included in your confirmation from KeysCaribbean as well as on the signage located on the front of the refrigerator. We certainly hope you will give us another try so that we can exceed your expectations.

8/10 – Goed

Sergio R.

Positief: Netheid
Cumbersome, but nice.
We had to move from one unit to the next mid vacation due to ,either, vrbo, or coral reef making an error, in which they gave us a lodging unit which was not abailable for the entire period of our vacation. We received a modest discount for our inconvenience, having to move all of our stuff and boat slip. Other than that, it was a beautiful property and great location. I would recommend calling the Indigo Reef Resort and avoiding VRBO all together to avoid miscommunications.
3 nachten verbleven in augustus 2020

10/10 – Uitstekend

Corinne

Reisde met familie
Positief: Netheid, comfort kamer
4 nachten verbleven in juni 2020
Reactie van -Management op 8 aug 2021
Thanks for Stopping by Corinne and the great Review! We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredibly secluded from the every day Marathon hustle and bustle. Fantastic views and great management support.
2 nachten verbleven in januari 2020
Reactie van -Management op 8 aug 2021
Thank you so much for the great review! We do hope you can join us again soon!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019
Reactie van -Management op 8 aug 2021
Thanks for joining us John, so happy you enjoyed everything. Hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very spacious. Quiet. Good access to the keys. Not very easy to get in a kayak from the high docks.
7 nachten verbleven in december 2019
Reactie van -Management op 8 aug 2021
Thanks for the fantastic review and the feedback regarding the ease of use of the dock area. Unfortunately the low tide time can make things difficult. Hope to see you again soon!

8/10 – Goed

laura

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in november 2019
Reactie van -Management op 8 aug 2021
Thanks so much for the great review and joining us for your stay in Marathon with KeysCaribbean. Hope you can join us again soon!

10/10 – Uitstekend

brittani

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Better in person
Better in person! Place was gorgeous and had great proximity to everything we needed. Villa was spacious and comfortable. Grounds were clean and amenities were great
4 nachten verbleven in oktober 2019
Reactie van -Management op 8 aug 2021
Fantastic Feedback Brittani! We do hope you can enjoy another visit soon with KeysCaribbean.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van -Management op 8 aug 2021
Thanks for the feedback! Hope you can join us again soon!!

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An awesome beautiful hidden spot in the Keys!! Love it there!!
5 nachten verbleven in augustus 2019
Reactie van Josh op 22 aug 2019
Thank you for your feedback, Kelly.

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juli 2019
Reactie van Josh op 22 aug 2019
Thank you for the exceptional rating.

6/10 – Redelijk

Carissa, Virginia

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
We enjoyed a week long vacation in Marathon, Fl and chose Indigo Reef Resort as our "home base". Indigo Reef itself is a wonderful place to stay, however our Villa ( 11) had many issues. First of all, the unit was not properly cleaned. There was food on the stove, the floors were very dirty, hairs left in two bathrooms, and when my daughter to bed at night she had to get out and shake the sheets because the sheets were sandy. Many items in the unit were broken (cabinets about fell off upon opening) and the washer leaked all over the floor. We called the unit Manager and he was not friendly at all. He said that we would have it fixed and it never was..with only 6 towels given for 6 people, laundry is very necessary. This is only a fraction of problems we encountered! Bottom line, we would totally stay at this location again. We will be very careful with which VIilla we are given, most are very nice and well taken care of and the grounds are well cared for.
7 nachten verbleven in juni 2019
Reactie van -Management op 8 aug 2021
Thanks so much for the feedback Carissa. We do appreciate your review. We apologize your experience was less than satisfactory and is certainly out of the norm for us. We would ove to welcome you back in the future to give you a much better experience and exceed your expectations!

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Negatief: Personeel en service
For some reason, information that was to come to me regarding check in, rules, directions, etc. from KeysCaribbean would not either email or text. I spent a lot of time tracking down someone to talk to, and although they were nice, there was a definite electronic communication problem. The villas are spacious, the grounds lovely, the pool very large. The porches were picturesque, but unusable because of the bugs. Very convenient for boats/fishing.
3 nachten verbleven in mei 2019
Reactie van Management op 14 mei 2019
We are very pleased that you enjoyed your stay with us at the Indigo Reef Resort and we look forward to your return in the near future! Often times emails will land in a Spam/Junk folder and our guest services team is available 24/7 by phone.

10/10 – Uitstekend

Rob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds and terrific villa. The sunsets were just gorgeous, really made for a wonderful getaway. Make sure you read the arrival info though - it's important!
4 nachten verbleven in april 2019
Reactie van Josh op 6 mei 2019
Thank you for your review, Rob. We appreciate your feedback!

6/10 – Redelijk

Thomas

Fo boat just not here
There is a boat dlip in front of each unit. Only the one you are assigned is 100's of yards away. Frustrating. Not the resort it used to be.
7 nachten verbleven in december 2018
Reactie van Josh op 6 mei 2019
Thank you for your feedback, Thomas. Each Villa is individually owned and deeded a slip in the marina; many Villas have slips that are within steps from the patio. We can often accommodate such a request and apologize that this was not the case during your stay. Indigo Reef is a superior option for any Guest traveling with or renting a boat. Every Villa includes a slip space for a boat up to 31' (length overall) and the property neighbors Vaca Cut for easy access between the waters of both the Gulf of Mexico and Atlantic Ocean.

10/10 – Uitstekend

James H.

Perfectly Fine
Would rent again
4 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2019
Reactie van Josh op 6 mei 2019
Thank you for your review.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid
Indigo Keys is in a perfect location. Views looking over the water. Easy access to local grocery and touristy things. Access to condo was easy with info (codes) provided prior to arrival. Condo had most everything we needed. Others before us had left cooking spices and charcoal/lighter fluid. The grill area was convenient and pool was beautiful. Set up of condo was good. 3 bedrooms worked very well for us. Second bath was a little small for 4 people. Master bath was large. 1/2 bath downstairs. Laundry in condo. Would have liked extra silverware. Enough for 6, so had to wash dishes after every meal. Cooking pans were limited in size. Would like skillet or larger pan. But certainly enough variety to make it work. No recycling to be found.
4 nachten verbleven in april 2019
Reactie van Josh op 6 mei 2019
We sincerely appreciate your review and will use your feedback to better our future Guests' experiences.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
The property was not ready when we arrived, and we have to wait more than 3 hours, the sheets on the bed were dirty.
2 nachten verbleven in maart 2019
Reactie van Josh op 11 apr 2019
We're happy to have had the opportunity to mediate this issue with you directly. Thank you for choosing KeysCaribbean for your vacation accommodation.

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Indigo Reef is a Keeper
The resort was in an excellent location and very well kept. Though expensive it was worth the steep price tag for convenience and location. The unit was top notch and pool area pristine. On the downside for a resort of this caliber I would have expected a hot tub in the pool area and at least a small beach. The sample shampoos and lotions and soaps were very skimpy for a stay of a week for 5. The gym was sparse and equipment antiquated. To end on a positive note, interacting with the mother and baby manatee off our dock was lovely. Also the breezes and views from the 4 porches were delightful.
5 nachten verbleven in maart 2019
Reactie van Josh op 11 apr 2019
Thank you for your review, Tamara. We appreciate your feedback as we work to better our Guests' experiences.

10/10 – Uitstekend

beth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2019
Reactie van Josh op 11 apr 2019
Thank you for your review.

10/10 – Uitstekend

LeeAnn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful place. Had a great time.
4 nachten verbleven in maart 2019
Reactie van Josh op 11 apr 2019
We're pleased to read you enjoyed your getaway to the fabulous Florida Keys and appreciate your feedback.

10/10 – Uitstekend

Angelo G., Cutler Bay, Florida

Great location, extremely clean unit & amenities were excellent.
Centrally located in Marathon, we had a 3 Bed unit with a boat slip. Perfect for our family.
3 nachten verbleven in februari 2019

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
The villa was really spacious. The views from our veranda and balconies were amazing. The villa is very well equipped. The pool is fantastic and is only a couple of minutes from our villa.
7 nachten verbleven in december 2018
Reactie van Josh op 15 jan 2019
Thank you for your review. We're happy to hear you enjoyed the view, accommodations and our property grounds. We appreciate your feedback!

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It is a home away from home with a beautiful view. The place has a fully stocked kitchen. The rooms are comfortable. It is quiet resort.
3 nachten verbleven in november 2018
Reactie van Josh op 15 jan 2019
Thanks for your review, Tiffany! We're pleased to hear you enjoyed your stay.

4/10 – Matig

Geverifieerde reiziger

Do not stay in unit 11. The resort itself was beautiful and well maintained but Unit 11 badly needed renovating. The paint everywhere was dirty, worn and scraped. There was mold in the bathrooms and water damage on some ceilings. Furniture was dirty and badly worn and the whole unit had a nasty smell and a delapidated air. The fridge was dirty as was the cooker. The master bedroom drawers contained someone's used underwear and an empty beer can. Again, the resort was beautiful but this particular unit needs a top to bottom makeover and better cleaning staff.
3 nachten verbleven in november 2018
Reactie van Josh op 15 jan 2019
Thank you for your feedback, we're sorry to hear you did not enjoy your stay, but the concerns mentioned in your review have been addressed accordingly.

10/10 – Uitstekend

Susan, Wyoming

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great deal for a really nice place.
Beautiful condo and grounds. Loved that it's right on the water. Kitchen is sufficiently stocked with dishes; beds and pillows were comfortable; spacious dining/living room areas. Condo was very clean and looks like it's kept up well. My only suggestion is to have curtains over the blinds so that bedrooms are darker at night. Coming from a rural area, I had a hard time sleeping with all the light from street and grounds lights getting around and thru the blinds. My only real issue was being awakened 2 nights in a row by a dog barking from the properties just to the north (not from an Indigo Reef unit). Hopefully that wasn't a regular tenant and is only a one-time issue.
4 nachten verbleven in oktober 2018
Reactie van Josh op 30 nov 2018
Thank you for your review, Susan. We're sorry to hear you had trouble sleeping during your getaway, but are happy to hear you enjoyed the accommodations and appreciate your feedback.

8/10 – Goed

celine

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
repos garanti
endroit calme et familial
4 nachten verbleven in oktober 2018
Reactie van Josh op 30 nov 2018
Thank you for your review, Celine.

6/10 – Redelijk

Pamela

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Villa had hole in ceiling with water dripping. Called mgmt co. They did nothing....
4 nachten verbleven in oktober 2018
Reactie van Josh op 30 nov 2018
Thank you for your review. We're sorry for the trouble encountered during your stay, but we have addressed this issue.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2018
Reactie van Josh op 30 nov 2018
Thank you for your review.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Endroit si on recherche le calme
Endroit très calme et très isolé. Parfait pour se reposer avec une piscine agréable. La location nous a permit de bénéficier d un logement tres spacieux avec une magnifique vue sur la terrasse.
3 nachten verbleven in augustus 2018
Reactie van Josh op 28 sep 2018
Merci pour votre avis! Nous sommes ravis que vous ayez apprécié votre séjour et apprécié vos commentaires.

8/10 – Goed

James, stuttgart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfekt zum entspannen sehr ruhig
Kein Strand Poo manchmal l zu klein für die Menge an Häusern
3 nachten verbleven in mei 2018
Reactie van Josh op 29 mei 2018
Vielen Dank für Ihre Bewertung, wir freuen uns über Ihr Feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent spacious accommodations exactly what we wanted
3 nachten verbleven in mei 2018
Reactie van Josh op 18 mei 2018
Thank you for your review!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean place. Big and spacious. We loved the kitchen!! It was fantastic for cooking! We loved visiting the pool! We enjoyed our stay!
6 nachten verbleven in april 2018
Reactie van Josh op 18 mei 2018
Thank you for your review, we appreciate your feedback!

10/10 – Uitstekend

Madara, Latvia

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great choice if you need a boat dock
Great location, very safe. A perfect place to rent if you arrive to Keys with your boat. House was very spacious and well planned. We loved beautiful terraces. View from our house was amazing, but it was north side, so we had no sunshine on our terrace, nor in the house. We would have enjoyed sunset view house even much more.
Reactie van Josh op 16 nov 2017
Thank you for your detailed review, Madara. We're happy to hear you enjoyed the accommodations and have since performed numerous deep cleanings to keep our property up to par and clean. We hope to see you again soon!

10/10 – Uitstekend

Maryann, New Jersey, USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great place for families
Wonderful stay. Spacious, modern and clean accomodations. Sam was extremely courteous and helpful. Great for families. Beautiful property and pool (heated). No housekeeping services, but we didn't mind. Also no crib/ pack n play, so we had to bring ours from home.
Reactie van Josh op 16 nov 2017
Thank you for your review, Maryann. We are now providing pack n' plays upon request for our future guest's reference.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family vacation villa
Absolutely gorgeous resort...! The villa had breathtaking views... Location was perfect... Our family loved staying there and we did not want to leave.

10/10 – Uitstekend

Marie-France, Québec QC

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
comme à la maison ou presque
cette villa nous a donné tout l'espace et le confort voulu; toutefois on devrait fournir un «fond de cuisine»; il n'y avait que salière et poivrière; il aurat pu y avoir de la farine, du sucre, etc. ..; il manquait des ustensiles de cuisine et le nombre de couverts était restreint; nous étions 5 adultes et un enfant et il n'y avait que 5 couverts; le service du manager a été rapide et efficace;

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Condo for Rain In Travelers
This was a condo experience rather than "hotel". Beautiful condo with top of the line with full kitchen and laundry. Boat doc right outide your door and great decks out every door. Unfortunately, it rained the entire week we were in the keys. Thus the reason for only giving the resort 4 stars on maintenance. Outside our unit the sidewalk was covered in a sort of meldew or mold which when wet got VERY slippery. As if getting around in the rain was not bad enough, trying not to slip when entering the condo was impossible. But once we got inside the condo was a great place to keep dry. The dining table fit 6 people confortably and provided a great place for card playing and eating. If we would have seen the sun, I am sure the unsets would have been awesome. We will definatelly be going back to this location.

8/10 – Goed

Colleen, Debary, Fl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful sunsets
This place is absolutely adorable. The sunsets in the evening were breathtaking. All the appliances looked brand new and worked very well. There is a master boathouse behind the swimming pool with all the ice you can use for your big coolers on your boat, which was very convenient. There are grocery stores and supply stores very close so you don't have to worry about bringing groceries or if you forget some supplies for the boat. The restaurants in the area were not that good, recommend using your kitchen. A few pointers: bring kitchen supplies that you know you will need, the tephlon on the skillets were scratched up and didn't have a chef's knife or kitchen shears. Had enough plates and silverware for 6 people and they provided soap for dishwasher or hand wash. There are small bbq grills by the boat docks, but bring your grilling supplies (metal spatula or tongs, charcoal and lighter fluid). Again the grocery stores were convenient for these supplies. I can't think of anything else to say or advise but I loved this place and am definitely coming back.