Familiehotels in Massena

'Clean bed and the shower worked….'

'Het hotel heeft betere tijden gekend en echt een update nodig. We waren iets te vroeg, er werd veel nieuwe gedaan de kamer klaar te maken dat was heel prettig. Minder qua service was het ontbijt. Dat was al zeer karig maar werd ook niet bijgevuld dus er was vrij snel zo goed als niks meer. Het lijkt erop dat de dame van de receptie ook het ontbijt niet doen. Geen handige combi. Kamer op zich ruim, bedden prima maar alles oogt oud. Wij vonden het erg zeer gehorig (veel mensen nemen honden...

'Very clean. 4 out of our 5 rooms were renovated I’m sure they’re still working on that. Staff very courteous and accommodating. '

'Upon arriving at the property the entire area was covered in snow and very unsafe to walk . I started itching while I was sleeping and woke up to my bed filled with bed bugs. Staff was called and I was relocated to another room and told the manager would contact me which never happened. I reached out to the property and finally got in touch with the manager only for him to say his apologies after I told him I’m currently home and still itching . He then said I should go see a doctor for the...

'The cabin and setting are just beautiful! I wish we would have had more time there! (next time!). We had our dog with us and she fell in love with the owner's dog Lou. The ran themselves silly! Very comfortable and well appointed in every way!'