6/10 – Redelijk
Laura
Reisde met partner
15 aug 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Our stay at Masseria Santa Lucia was okay. The accommodation itself is very nice. We booked the Deluxe Suite and were amazed by how nicely newly decorated it was, with high ceilings, lovely bathroom with luxurious shower and comfortable bed. The swimming pool looks equally stunning with modern beach chairs.
However, that experience got overshadowed a bit by the unfriendly welcome. The lady who welcomed us was clearly not in the mood to give her guests a warm welcome. That’s a pity for the quite high price we paid. The rest of the staff was nicer, yet not to the level of other accommodations we booked for our Italian trip and where we paid much less. Furthermore, I asked two times in advance via the booking platform how I could book the guided Matera tour they mention in their services, but didn’t got any response, although they contacted me via the same way for check-in.
The breakfast is served in the patio, which is a nice spot, yet very warm the moment we were there (mid August), making us feel very sweaty already from the breakfast on. Last but not least, the hotel is situated somewhat in the middle of an industrial area, which doesn’t add to a warm, welcoming atmosphere. Luckily we had a car, which resulted in easily being able to visit Matera, otherwise a taxi would be needed, I think, since we didn’t see any dining options in the hotel itself.
Laura
1 nacht verbleven in augustus 2024