I stayed at the Mountainside Villas to spend some quality time with my family and parents from December 22 to December 24. We were also planning to celebrate my son's birthday during this trip. But the stay at the villas turned out to be a nightmare experience for all of us, with a series of events that disturbed our stay. Five minutes upon arrival in the townhome, we were greeted by a leaking kitchen faucet. The dishwasher was missing in the unit, and water kept gushing out as we opened the kitchen faucets. As we were waiting for this to get fixed, we missed the evening appointments that we booked for the night (skating and street curling). But the real fix never happened, irrespective of a series of visits by technicians and villa staff. In the 24–30 hours during our brief stay, technicians kept coming in and out of the villas, disturbing our stay by installing door security devices, making multiple attempts to fix leaks, install dishwasher, etc.
I don't want to blame the technicians or the staff members who were sincerely trying to help us with the stay. But it was a mistake to allocate villa #134, which was not ready for guests. Also, it seems the bathroom and other places were not cleaned in a while, and hence we didn't use Jacuzzis or hot saunas to keep ourselves out of any additional trouble. We also ended up eating more at outside restaurants instead of our plan to cook at the villa, which cost us more for the trip.