Executive penthouse, 3 slaapkamers, 2 badkamers | Individueel gedecoreerd, individueel gemeubileerd, een bureau
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Beoordelingen van ACD Apartments

4.5 out of 5
ACD Apartments
7 Caravel Lane, Docklands, VIC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 398 van 816 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 816 beoordelingen" "
Gastenscore: 6 - Redelijk. 85 van 816 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 816 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 816 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ryan

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location close to everything in the docklands. Our hotel room was large which was good for family with 2 kids.
1 nacht verbleven in maart 2024
Reactie van acd op 5 mrt 2024
Dear Ryan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Zachary

Positief: Netheid, staat van de accommodatie en faciliteiten
Reactie van acd op 22 feb 2024
Dear Zachary, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Lachlan

2 nachten verbleven in januari 2024
Reactie van acd op 22 feb 2024
Dear Lachlan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 – Redelijk

Karen

Reisde met een groep
Apartment had broken furniture with some items in disrepair or very worn out. Wasn't as clean as it should be. Lock/latch in bathroom was faulty causing me to be locked in and took two hours to rectify. I missed a funeral due to the situation which was very upsetting. When I sent an email asking for a refund due to the inconvenience and anxiety I experienced I was offered a very small amount in the form of a credit. I have sent two follow up emails which have gone unanswered. Very poor customer service.
5 nachten verbleven in januari 2024

6/10 – Redelijk

Katherine

Positief: Voorzieningen
2 nachten verbleven in december 2023

6/10 – Redelijk

Adrian

Reisde met familie en kleine kinderen
The couches were really old and the apartment did not look anything like the photos in the executive suite. It was really old and was not clean. Was not happy with it but had not choice as had already paid for it.
5 nachten verbleven in december 2023

10/10 – Uitstekend

Chi Fai

Positief: Netheid, comfort kamer
整體環境舒適,住房地氈污穢,洗手間欠缺清潔用品,
14 nachten verbleven in december 2023

8/10 – Goed

Matthew

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Britt

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

4/10 – Matig

Kylie

Negatief: Netheid
Stayed for 5 nights. Short stroll to shops and tram however when we walked into the property I immediately noticed that the walls and cupboards were not clean. Inches of dust was found behind the bedroom door. Sheets and quilt did not feel clean. Blood stains on the mattress protector could be seen through the sheets. Towels smelt like urine. Tried to contact reception to advise however no one answered the phone. The range hood in the kitchen had grease dripping from it. There were no teaspoons. The front door lock was loose which was difficult to open and close. Roller blinds were ripped/damaged. I would never stay or recommend this apartment to anyone.
5 nachten verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
We were late checking in, service was excellent. Location was great, apartment was clean and tidy.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Tim

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent check in service Very clean and good furnishings
2 nachten verbleven in november 2023

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very easy to get too and view from our apartment was fantastic. Penty of space in the apartment very comfortable
1 nacht verbleven in november 2023

6/10 – Redelijk

Too Xiao

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The apartment floor is not clean.
6 nachten verbleven in november 2023

8/10 – Goed

Rob

Reisde met een groep
Positief: Netheid, voorzieningen
Great location Carpets pretty bad however , really should be replaced Otherwise good place
1 nacht verbleven in november 2023
Reactie van acd op 16 nov 2023
Dear Rob, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. Apologies for the inconvenience. We hope to welcome you back soon! Best regards, ACD Apartments

4/10 – Matig

jessica

Positief: Netheid, comfort kamer
Terrible communication
Emailed that I wanted car parking until 6pm and they replied that we had free of charge parking. When we arrived they informed us we couldn't park as long as needed and they just replied to the email without reading it communication really needs improvement
2 nachten verbleven in november 2023

8/10 – Goed

Jacinta

Reisde met een groep
Positief: Netheid, comfort kamer
Great spot nice view but annoying night noise
Great spot and nice views. Noise at night above main bathroom and 2nd bedroom annoying drone machine noise and noisy water pipes Close to nice restaurants
2 nachten verbleven in november 2023
Reactie van acd op 14 nov 2023
Dear Jacinta,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

4/10 – Matig

Philip

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
the area around is nice and short walks to victoria market and river. the place was not cleaned prior to us moving in and very noticeable. also, the floor under the carpet was damaged probably leading to some smell due to leakage? it was cheap compared to what i was looking in and around the area. wouldnt recommend without cleaning as there were food marks and stuff laminated on the door wedges.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in oktober 2023
Reactie van acd op 1 nov 2023
Thank you Dear for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Hugo De la

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
One of the most beautiful places is amazing
4 nachten verbleven in oktober 2023
Reactie van acd op 30 okt 2023
Dear Hugo, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 – Goed

Sussan

Reisde met een groep, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Booked for 4 and insufficient cutlery and crockery for our stay. Not very clean in unit but bedding was clean. Needs modernizing...
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great property with fantastic views. Close to everything and easy to park. Secure parking made our lives easy as we were in and out a lot.
3 nachten verbleven in oktober 2023
Reactie van acd op 23 okt 2023
Dear Natalie, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We have taken your feedback into account and would be implementing that right away.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 – Goed

Seok

2 nachten verbleven in oktober 2023
Reactie van acd op 9 nov 2023
Dear Seok,Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon!Best regards, ACD Apartments

6/10 – Redelijk

Yashar

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
There were drink marks on bedside tables and blood stains from previous meat in freezer, the floor was dusty and hadn’t been mopped . The bed sheets were clean
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jonathan

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall excellent in all aspects that was required to make our stay very enjoyable , it was a last minute look up but turned out great.
3 nachten verbleven in september 2023
Reactie van acd op 12 okt 2023
Dear Jonathan, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

DM

Positief: Netheid, comfort kamer
8 nachten verbleven in september 2023
Reactie van acd op 5 okt 2023
Dear DM, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Nadine

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2023
Reactie van acd op 22 sep 2023
Dear Nadine, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Brett

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van acd op 11 sep 2023
Thank you so much for your kind review.We hope to see you soon Kind Regards,ACD Apartments

4/10 – Matig

peter

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Location and parking great, but apartment needed maintenance. Door lock to balcony broken, windows wouldn’t seal properly and power outlet in second bedroom was hanging off the wall. Not very safe considering kids were sleeping there! Disappointed, as the apartment is a nice design and location.
2 nachten verbleven in augustus 2023
Reactie van acd op 11 sep 2023
Dear [Reviewer's Name],Thank you for your review. We're pleased to hear you enjoyed our location and parking, and we apologize for the maintenance issues you encountered; rest assured, we're addressing them promptly.Kind Regards,ACD Apartments

6/10 – Redelijk

Andy

Zakenreiziger, Reisde met familie
Negatief: Netheid
The staff at the front desk were very helpful and let us check-in early which was great as I had a work function to attend. The apartment was spacious but fairly run down, with lots of stains on carpets, dirty walls, broken draws, etc. The main issue is the lack of cleaning, the apartment was really dirty with the previous guests toenail clippings still on the bathroom floor and hair and dirt on the floors throughout the apartment. There were 2 vacuum cleaners in the covered which were both completely clogged with dirt and had no suction. We unclogged and cleaned these ourselves and then vacuumed the apartment and it only took about 10-15 minutes. Not sure why the 'cleaning staff' can't do the job themselves - it was pretty disgusting.
2 nachten verbleven in augustus 2023
Reactie van acd op 11 sep 2023
We're pleased to have accommodated your early check-in request, but we apologize for the cleanliness issues you encountered. Rest assured, your feedback is invaluable, and we'll work to ensure a higher standard of cleanliness for future guests. Kind Regards, ACD Apartments

10/10 – Uitstekend

alexandra

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
nice view
1 nacht verbleven in juli 2023
Reactie van acd op 11 aug 2023
Dear Alexandra, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Antonio

2 nachten verbleven in juli 2023
Reactie van acd op 18 aug 2023
Dear Antonio, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

8/10 – Goed

JUAN

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Buena ubicacion, con supermercados, restaurantes y tiendas comerciales muy cerca.
15 nachten verbleven in juli 2023
Reactie van acd op 2 aug 2023
Dear Juan, Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 – Redelijk

Jonathan

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not as described. Very small for five people. Advert vastly different to actual accommodation.
2 nachten verbleven in juli 2023
Reactie van acd op 11 sep 2023
We apologize for the discrepancy in the description. Your feedback is important, and we'll strive to align our listings more accurately with the actual accommodations.'Kind Regards,ACD Apartments

10/10 – Uitstekend

Jordan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
We stayed in a 3 bed apartment. It was clean, spacious and in a good location, with views over the Docklands. A number of restaurants nearby. It was priced really well compared to other larger accommodations in the city.
1 nacht verbleven in juli 2023
Reactie van ACD Apartments op 19 jul 2023
Dear Jordan,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, comfort kamer
Good location. Near transport system and shops. Nice view of the harbour. Beautiful at night. Clean and good size apartment. We will stay again when in Melbourne.
3 nachten verbleven in juli 2023
Reactie van ACD Apartments op 19 jul 2023
Dear Michael,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

6/10 – Redelijk

Brett

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Good location. Apartment needs some maintenance.
2 nachten verbleven in juli 2023
Reactie van ACD Apartments op 19 jul 2023
Dear Brett,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! We will keep a note regarding the maintenance of the apartment and will make sure you don't face it again.Best regards, ACD Apartments

10/10 – Uitstekend

farid

Reisde met familie
Positief: Netheid, comfort kamer
1 semaine en famille, appartement spacieux, confortable et idéalement situé
7 nachten verbleven in juni 2023
Reactie van ACD Apartments op 19 jul 2023
Cher Farid,Merci pour votre aimable critique! Nous sommes ravis d'apprendre que vous avez vécu une expérience merveilleuse lors de votre séjour chez nous. Nous espérons vous revoir bientôt!Cordialement,Appartements ACD

10/10 – Uitstekend

Karen, Mayfield

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I believe ACD manage various properties in Docklands. We had a 2 bedroom 2 bathroom apartment with balcony and views in Doepel Way, which also included access to an indoor gym, lap pool, sauna and spa. The views were amazing, the apartment was fairly new. Close to the first tram stop in Docklands (in the free tram zone). Close to a shopping centre and supermarket. The ACD managers were extremely helpful. We loved our stay!
6 nachten verbleven in juli 2023
Reactie van ACD Apartments op 19 jul 2023
Dear Karen,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We are glad to hear that our employees provided excellent service to you. We hope to welcome you back soon! Best regards, ACD Apartments

8/10 – Goed

Hyesuk

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Michael John

Reisde met een groep
Positief: Netheid, comfort kamer
boys weekend
Great apartment , excellent location , couldn't fault anything, easy undercover parking
3 nachten verbleven in juni 2023
Reactie van ACD Apartments op 19 jul 2023
Dear John,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Fiona

Reisde met familie
Positief: Netheid, comfort kamer
Docklands harbour view stay
Checkin was simple and helpful friendly staff. Room was 3 bedrooms executive and had harbour views and was extremely comfortable for our family. Would definitely stay again.
2 nachten verbleven in juni 2023
Reactie van ACD Apartments op 19 jul 2023
Dear Fiona,Thank you for your kind review! We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon! Best regards, ACD Apartments

10/10 – Uitstekend

Lori

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location and lovely apartment layout
6 nachten verbleven in juni 2023
Reactie van acd op 18 aug 2023
Dear Lori, Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. Hopefully your stay was memorable.We hope to welcome you back soon! Best regards, ACD Apartments

6/10 – Redelijk

Bharat

Reisde met familie en kleine kinderen
The dishwasher , washing machine and dryer were not working properly and the carpets were dirty . They needed maintenance. Location was fabulous and the view was spot on the docks.
4 nachten verbleven in mei 2023

6/10 – Redelijk

Alissa

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not like the photos. Poor condition for price.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Daryl

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Damien

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location close to trams and shopping precinct. Apartment was big enough that you didn’t feel like you were on top of each other and the couch was comfy would definitely stay here again.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Great position
6 nachten verbleven in april 2023

8/10 – Goed

KAR HERNG

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
THE VIEW FROM THE APARTMENT IS BEAUTIFUL
4 nachten verbleven in april 2023

8/10 – Goed

Matthias

Positief: Voorzieningen
Property Location was great but property itelf is strting to look a little tired (chipped cupboards, broken towle rack etc) and the fall in the tiling for both showers was done in order for the water to run out the door instead of down the drain.
2 nachten verbleven in april 2023