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Beoordelingen van Hotel Sophia

4 out of 5
Hotel Sophia
277-287 King Street, Melbourne, VIC

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 99 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 317 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 311 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 151 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 124 van 1002 beoordelingen" "

7,2/10

Netheid

6,6/10

Personeel en service

6,0/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Carel, Velsen

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dichtbij het centrum, gratis openbaar vervoer om de hoek. Schone en mooie kamer
2 nachten verbleven in maart 2019

6/10 – Redelijk

Geverifieerde reiziger

Goed gelegen voor de skybus naar airport,amper 9 minuten lopen en al de bezoeken zijn goed bereikbaar tevoet
3 nachten verbleven in december 2018

8/10 – Goed

jeff

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room much smaller than advertised with huge bed and not much room for anything else. Walls are paper thin so if you get noisy neighbours or street traffic it won't be good. But a clean and functional family run hotel where you are left alone. Water pressure and temperature in old shower was surprisingly good.
4 nachten verbleven in maart 2024

6/10 – Redelijk

adam

2 nachten verbleven in april 2024

8/10 – Goed

lorraine

1 nacht verbleven in maart 2024

6/10 – Redelijk

devon

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Affordable and good location for walking distance to shops, tram, train and bus. Very cozy room and not well thought out design of bathroom as very tight. Needs a bit of love and quite noisy outside. No great natural light you’d think it was 7pm at all times. Would I stay again? No. Did it serve as a cheap, convenient stay at the time? Yes. If you’re considering skimping on accomodation but like the finer things, definitely pay that bit extra for nicer place. Bed was really comfy and good size though!
4 nachten verbleven in februari 2024

6/10 – Redelijk

Michael

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
Payed for a room, that was suppose to have 3 beds, but went to a 1 bed room. Carpet had a stain, looks like a old style hotel, needs update.
1 nacht verbleven in januari 2024

8/10 – Goed

Carolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Olivia

Reisde met familie
Negatief: Netheid, personeel en service
Would never recommend. There was used coffee pods in the machine, pools of water in the fridge, the room stunk. Most importantly, our hotel room door wouldn’t close?!!! We were comfortable leaving our valuables unattended in an open room or sleeping there. We were there for 30 mins and checked out. Extremely disappponted in the service we experienced, the receptionist came to check the room and denied the smell first of all, and only apologised for the door being broken. We are still waiting for them to get back to us about a refund. Not happy at all.
1 nacht verbleven in januari 2024
Reactie van dc op 21 jan 2024
* found no capsules*door checked all ok- not broken* no smell detected in roomguest booked economy room ( shared bathroom) this may have been issue

6/10 – Redelijk

Lisa

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

??

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Robert

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in the remodeling state, rooms too small, three floors up could hear outside noise, even people talking. Wouldn't give a wake up call, had to go out and buy a alarm clock. Didn't like you had to put down a room damage deposit, nothing was mention this in your as. The TV didn't work. The only good thing was very close to the Bus station. Would I recommend this hotel to someone, NO.
1 nacht verbleven in november 2023

6/10 – Redelijk

John

Positief: Netheid, personeel en service
2 nachten verbleven in november 2023

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Indeah

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
.
4 nachten verbleven in november 2023

6/10 – Redelijk

Sofija

Reisde met partner
Negatief: Netheid
Needs more cleaning.
7 nachten verbleven in november 2023

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager of the property sent a message via Wotif, stating that because my spouse and I kept our push bikes in the room with us we have breached terms of their hospitality. I assume this is so they can keep the security deposit. The circumstances of our bikes being in the room is that we had already checked in the room and had the bikes with us when the receptionist knocked on the door and informed us no bikes allowed, I explained these bikes were over $10000 and for security it would be appreciated- the receptionist informed us she would get back to us. When I later saw the receptionist she give us the thumbs up, as if to say all is ok! Having reviewed other posts it is apparent the manager will make attempts to trap visitors to ensure security deposits are not returned or delayed. I have never had cause to make a negative remark regarding an accommodation facility until now - Please beware staying here. I do ask Wotif to monitor if my deposit is returned- if not maybe step in.
1 nacht verbleven in november 2023
Reactie van dimitrios op 24 nov 2023
Our hotel rooms are for human habitation and personal use- not for the storage of equipment including bikes. Our guests also drive motor bikes scooters and other mechanised forms of transport and no guest would reasonably expect to store such equipment in the rooms.The receptionist at no time gave thumbs up.There are footpath bollards wherewith bikes can be chained or facilities at Southern Cross Station.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service
A
1 nacht verbleven in november 2023

6/10 – Redelijk

kylie

Second time I stayed in 12 months. This stay I noticed the toilet was leaking/running noisily from instant I walked in. Every time going to tell Reception there was no one there. General upkeep of maintainence would go a long way.
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Noriko

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not good customer service and noisy and old. Never again
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

vanessa

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Should've listened to the other reviews. Upon check in, we were told that we needed to check out a day early, as they were shutting due to maintenance. All I received was a phone call, which was missed as I was flying in. $150 deposit taken on arrival (as expected), zero notice as to when it would be released, along with the partial refund that was given to to having to check out early. We then had to book a new hotel with limited notice. The room itself was tiny, literally shoe box size. It was noisy around the clock. Buffet breakfast for $12 a person wasn't too bad, but more options would be nice. Still also waiting to be charge for it too. Hotel is completely hopeless. Avoid where possible.
3 nachten verbleven in oktober 2023

8/10 – Goed

Jolon

Positief: Netheid, personeel en service
Good budget option in very convenient location. Short walk from Southern Cross Station. Small but clean rooms.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Haydi

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Shane

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very old and outdated but service was great.
3 nachten verbleven in oktober 2023

4/10 – Matig

MINAHO

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
グラス類が綺麗になっていなかった。チェックアウト後、荷物を預かってもらっていたので、取りに行ったが、中々出て来なかった。
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Location
Absolutely awesome location. Great staff and very helpful. Bed could do with a up grade but I just love soft beds.
1 nacht verbleven in oktober 2023

8/10 – Goed

Victoria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great lovely welcoming people
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Shaun

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 days after stay still haven't recieved security deposit back, phoned a couple times and they blame the bank. Reading other reviews they are renowed for doing this. Will never stay here again and advise you avoid at all costs

2/10 – Ontzettend slecht

Venetia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When at the front desk, I was asked to pay deposit above the cost of the room. Another guest mentioned that other guests had to come back to try and get their deposits back. They wouldn't let me use my room I paid for in advance even though they had my card without paying excessive deposit. When I looked at Facebook, it appears that this issue of not refunding deposits in a habit with the hotel. I was unable to get through on the phone on either number to have my room charge refunded as I refused to stay there and pay an excessive deposit and they wrote in writing that they would refund the amount. 1 week later and there is still no refund.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Matthew

Was very average said they had Foxtel but didn't safe didn't work cause battery's were flat
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Luis Gustavo

Negatief: Personeel en service
.
1 nacht verbleven in augustus 2023

4/10 – Matig

Christina

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Keep looking
Really disappointed with our stay at Hotel Sophia, considering it wasn’t super cheap. Very dated and hallway floors creaked very loudly. Room was TINY! Not an exaggeration. Two of us found it hard to move around the room as it was only space for one person in any space at one time. The bed was supposed to be a king, however, was much smaller. The shower was a trickle of water and the basin tap sprayed in different directions when turned on. Room had coffee pod machine with coffee pods, other instant tea and coffee. Fridge with milk provided. Linen and towels were fresh and clean. Bathroom had shampoo, conditioner, hand wash, hand cream. No hair dryer (maybe be important to know for some). Not the most convenient location as it wasn’t on a tram line so had to walk in the rain with our luggage.
1 nacht verbleven in augustus 2023

4/10 – Matig

Aiden, Horsham

2 nachten verbleven in augustus 2023

4/10 – Matig

KUEN HAU

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Nicky

2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Luc

They canceled my reservation
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Qiufei

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

8/10 – Goed

Irene

Reisde met partner
Positief: Netheid, personeel en service
Cute little family-run hotel, decor is a little dated but looks like they are doing a renovation. Staff were wonderful and everything is clean. Will stay again.
1 nacht verbleven in juli 2023

8/10 – Goed

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good location a stones throw from flagstaff gardens, under renovation at the moment. Hopefully this beautiful dame of Melbourne will shine once again. Awesomely comfy bed!
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to Southern Cross station Unfortunately the split heater wasn’t working but apparently there were single heaters available tuse
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

charlie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would not stay again
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Penelope

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, well maintained, stylish family run hotel. The best king bed, so comfy. We arrived very late but had such a good sleep. Small, cosy, clean room, had everything we needed. Excellent value. Will stay there again.
1 nacht verbleven in april 2023

6/10 – Redelijk

YeenKee

Positief: Netheid, personeel en service
Good location but not quite stay.
The hotel soundproofing is terrible. Guest talking outside along the corridor can he heard clearly. Other than the soundproofing, every else is great. Near Southern cross street terminal. Can go anywhere easily.
4 nachten verbleven in maart 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk service was great and very helpful.
3 nachten verbleven in maart 2023

8/10 – Goed

Alexis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff & great location. Room fine but don’t think our air conditioning worked so well
3 nachten verbleven in maart 2023

8/10 – Goed

Alvaro

Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
MEJOR DE LO QUE PARECE
Está bien ubicado. En una zona con mucho ruido pero las ventanas aíslan perfectamente. El hotel está en este momento en obras.
3 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Michelle

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed during 30-40°C weather and the air conditioner did not work. We were told they would fix it the next day but no one came. Had to sleep with the windows open every night and surrounding areas had Bars and Clubs so extremely noisy at night. Also couldn't connect any of our devices to the wifi and when we asked for help they said that's just how it is and walked away. DO NOT STAY HERE.
2 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Anurag

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay was good but the Hotel blocked 150 AUD in my card which they have not released even after 1 month!
4 nachten verbleven in januari 2023

4/10 – Matig

Danie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
I wanted a safe and cheap stay in the CBD which I thought Hotel Sophia would deliver. At check-in they insisted on a $150 credit card bond which they have still not returned 6 days later, despite me asking when checking out and phoning twice since. The manager lies saying your bank is holding the money. I called the bank and they confirmed no it is the hotel not reversing their pre-authorisation and leaving it until it times out after 7 days. The hotel was clean and conveniently located. There was construction work happening at the hotel but it did not disrupt our stay.
1 nacht verbleven in januari 2023

6/10 – Redelijk

Geverifieerde reiziger

場所は良いが部屋は今一。
シャワールームの床がツルツルで非常に危険だしお湯の出も均一でない。部屋の電球が切れていて暗かった。建物が古いからギシギシ音がする、さらに窓は有ったが隣の壁しか見えず外の天候が分からなかった。ロケーションが良いのが唯一の良かった点でSouthern Cross stationに近くスーパーも近く便利。
7 nachten verbleven in januari 2023