Serveert ontbijt, lunch en diner
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Beoordelingen van Mantra Melbourne Epping

4.5 out of 5
Mantra Melbourne Epping
250 Cooper Street, Epping, VIC

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 270 van 396 beoordelingen" "
Gastenscore: 8 - Goed. 92 van 396 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 396 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 396 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 396 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property always delivers! Customer service is lovely, room is always super clean, all the staff are super friendly and breakfast was very yummy.
1 nacht verbleven in mei 2024
Reactie van Nish op 14 mei 2024
Dear Jennifer,Thank you for the 5 star review.We are glad that you enjoyed all aspects of your stay. We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a great hotel that’s really conveniently located. Rooms are lovely and clean, beds are comfortable, parking is easy and free and the overall property is a great contemporary style. Staff are friendly and helpful. It’s my go-to when I need to stay in the area.
1 nacht verbleven in april 2024
Reactie van Nish op 5 mei 2024
Dear Melissa,Thank you for the 5 star review.We are glad that you enjoyed all aspects of your stay. We will look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

4/10 – Matig

Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately we had a very bad experience in the Beer republic taven being ask to leave because they wanted the table we were sitting at for someone else even though we had been there for over an hour. Never ever will we stay there again and we will make sure all my business friends and our friends will know of what happened. Utterly disgusting.
3 nachten verbleven in april 2024
Reactie van Nish op 1 mei 2024
Dear Wayne,Thank you for taking your time to share the feedback.Please accept sincerest apologies for the experience you received at our pub - weekends gets quite busy and requires, advance booking and this particular weekend, we even had a function booked in as well on top of reserved tables.I cannot apologise enough and hope you will give us the opportunity to serve you again and please contact me directly, so that i can personally take care of your booking.Yours sincerely,Nish PoluOperations Manager

10/10 – Uitstekend

Bernadette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the room bed comfy, lovely bathroom but the only complaint would be the water pressure in shower wasnt that good but ok ☺️
2 nachten verbleven in april 2024
Reactie van Nish op 23 apr 2024
Dear Bernadette,Thank you for the 5 star review.We are glad that you enjoyed all aspects of your stay. We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Jaimee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to Hume Freeway. Pacific Epping just a short drive down the road. Great spot for Northern Private and Northern Hospital patients/visitors.
1 nacht verbleven in april 2024
Reactie van Nish op 18 apr 2024
Dear Jaimee,Thank you for the 5 star review.We are glad that you enjoyed your stay and our location.We look forward to welcome you back.Warm regards,Nish PoluOperations Manager

8/10 – Goed

Leslie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to industrial area with courteous efficient staff.
1 nacht verbleven in april 2024
Reactie van Nish op 9 apr 2024
Dear Leslie,Thank you for the 5 star review.We are glad that you enjoyed your stay with us.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Wana Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were lovely and welcoming and were able to accommodate us for an upgrade to our room after 8:30pm one night. Lovely quiet place away from the hustle and bustle of the city yet still close to the shops
7 nachten verbleven in maart 2024
Reactie van Nish op 9 apr 2024
Dear Wana Thomas,Thank you for the 5 star review.We are glad that you enjoyed your stay with us and particularly our staff service which we thrive for.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Huldeni R

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The convenience and location were just right for my needs.
3 nachten verbleven in maart 2024
Reactie van Nish op 26 mrt 2024
Dear Huldeni,Thank you for your time to write the feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

8/10 – Goed

robin

Reisde met familie
Good
1 nacht verbleven in maart 2024
Reactie van Nish op 26 mrt 2024
Dear Robin,Thank you for your time to write the feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Peter James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Nish op 7 mrt 2024
Dear Peter,Thank you for the 5 star rating.We are glad that you enjoyed your time with us.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

SHAUN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Nish op 21 feb 2024
Dear Shaun,Thank you for the 5 star review.We are delighted with your rating and look forward to your return.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Sumesh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property, very clean with large parking. Also got electric vehicle charging
Reactie van Nish op 21 feb 2024
Dear Sumesh,Thank you for the 5 star review.We are glad that you enjoyed your stay and the electric charging points were helpful to you.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

6/10 – Redelijk

Heidi

2 nachten verbleven in februari 2024
Reactie van Nish op 21 feb 2024
Dear Heidi,Thank you for your time to write the feedback. We hope you enjoyed your stay as we aim.We look forward to seeing you for an another premium and pleasurable stay than your previous one.Warm regards,Nish

8/10 – Goed

Yamini

Reisde met familie
We stayed over nights. Facilities were clean Staff were nice. No water in the rooms however.
1 nacht verbleven in februari 2024
Reactie van Nish op 21 feb 2024
Dear Yamini,Thank you for your time to review us.We appreciate your feedback and will be highlighted with the appropriate team in our hotel.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire stay was comfortable and quiet
1 nacht verbleven in februari 2024
Reactie van Nish op 21 feb 2024
Dear Anthony,Thank you for the 5 star review.We are delighted with your comments.We look forward to welcoming you back in not too distant future.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Penny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kenneth greeted me the desk, once I let Kenneth know I was hard of hearing, he took the time to call me in the room to let me know my partner was coming up so I wouldn't miss their knocking.... Absolutely wonderful, never had that before.
1 nacht verbleven in februari 2024
Reactie van Nish op 21 feb 2024
Dear Penny,Thank you for the 5 star review.Great to hear that, our team member - Kenneth has made an impact on your stay.Your appreciation will be passed on to him and sure will boost his confidence in looking after our guests even better.Thank you once again.Warm regards,Nish PoluOperations Manager

8/10 – Goed

Peter

5 nachten verbleven in januari 2024
Reactie van Nish op 21 mrt 2024
Dear Peter,Thank you for your time to rate us.We look forward to welcoming you back for another premium stay.Warm regards,Nish PoluOperations Manager

4/10 – Matig

Jasmine

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Nish op 25 jan 2024
Dear Jasmine,Thank you for your time to write the feedback.Sorry that our standards did not meet your expectations - please feel free to contact us directly to share your feedback further.We look forward to welcome you back to restore your confidence in our standards / services.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

MERCEDES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Nish op 25 jan 2024
Dear Mercedes,Thank you very much for the 5 star rating.We are delighted that you enjoyed your stay as we aim.We look forward to welcome you back for another premium stay.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was real nice
1 nacht verbleven in januari 2024
Reactie van Nish op 22 jan 2024
Dear Paul,Thank you for your 5 star rating.We look forward to welcome you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

youssef

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Nish op 16 jan 2024
Dear Youssef, Thank you for the 5 star rating.We are glad that you enjoyed your stay with us.We look forward to seeing you again.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome place
2 nachten verbleven in januari 2024
Reactie van Nish op 14 jan 2024
Dear Ben,Thank you for the awesome review.We are glad that you enjoyed your stay your stay with us.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Lesly

2 nachten verbleven in januari 2024
Reactie van Nish op 14 jan 2024
Dear Lesly,Thank you for the 5 Star Rating.We are glad that you enjoyed your stay with us and we look forwarding to welcome you back.Warm regards,Nish PoluOperations Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really easy to get to from the country. Nice bar, friendly atmosphere.
1 nacht verbleven in januari 2024
Reactie van Nish op 9 jan 2024
Dear Mark,Thank you for the 5 star review.We are glad that you enjoyed your stay as we aim.We look forward to welcoming you back.Warm regardsNish PoluOperations Manager

8/10 – Goed

Larissa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Nish op 1 feb 2024
Dear Larissa,Thank you for your time to rate us.We hope you enjoyed your stay - will look forward to welcoming you back for a premium and much more pleasurable stay than the previous one.Warm regards,Nish PoluOperations Manager

8/10 – Goed

Balram

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ample parking. Easy access to eateries and shops
5 nachten verbleven in december 2023
Reactie van Nish op 9 jan 2024
Dear Balram,Thank you for the 5 star review.We are glad that you enjoyed your stay as we aim.We look forward to welcoming you back.Warm regardsNish PoluOperations Manager

10/10 – Uitstekend

Gorgees

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Nish op 9 jan 2024
Dear Gorgees,Thank you for the 5 star review.We are glad that you enjoyed your stay as we aim.We look forward to welcoming you back.Warm regardsNish PoluOperations Manager

10/10 – Uitstekend

Bronwyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to locate, great onsite parking and manned desk for arrivals. Late check out was great.
1 nacht verbleven in december 2023
Reactie van Nish op 27 dec 2023
Dear Bronwyn,Thank you for the 5 star review.We are glad that you enjoyed all aspects of your stay. We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

2/10 – Ontzettend slecht

Mustafa

1 nacht verbleven in december 2023
Reactie van Nish op 27 dec 2023
Dear Mustafa,Thank you for your time to rate us.We are sorry that we did not meet your expectations and please feel free to contact directly to share your feedback further.Thank you once again.Warm regardsNish PoluOperations Manager

10/10 – Uitstekend

Trevor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Nish op 27 dec 2023
Dear Trevor,Thank you for the 5 star review.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

10/10 – Uitstekend

Lindsay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Nish op 27 dec 2023
Dear Lindsay,Thank you for the 5 star review.We look forward to welcoming you back.Warm regards,Nish PoluOperations Manager

6/10 – Redelijk

Peter

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Mantra Epping Team op 6 dec 2023
Dear Peter, I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer and therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Epping Team

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mantra Melbourne Epping Team op 6 dec 2023
Dear John,Thank you for the 5 star review. We look forward to welcoming you back.Warm regardsMantra Melbourne Epping Team

10/10 – Uitstekend

Julie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Impressed
Last minute booking after a cancelled flight. Was one of the nearest places with available accommodation. Would stay here again, quiet, clean, rooms are great, staff friendly.
1 nacht verbleven in november 2023
Reactie van Mantra Epping Team op 6 dec 2023
Dear Julie, We very much appreciate your comments regarding your stay at the Mantra Melbourne Epping.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Epping Team

10/10 – Uitstekend

Andrew David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service ,staff friendly, room great Would stay here again no problem
2 nachten verbleven in november 2023
Reactie van Nish op 19 nov 2023
Dear Andrew,Thank you for the 5 star review.Glad to hear you enjoyed your stay and our staff service.We look forward to welcome you back.Warm regardsNish PoluOperations Manager

8/10 – Goed

Kate

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was very clean!!, Parking was very limited, and the reception staff were not at all welcoming. Would have been nice to drink a popular beer eg: Great Northern/ Caulton Draught, other than craft beers.
1 nacht verbleven in november 2023
Reactie van Nish op 16 nov 2023
Dear Kate,Thank you for your feedback.We are delighted with your comments in regards to cleaning.Please accept my apologies in regards to the reception staff which will be followed up accordingly and I assure that we at Mantra Melbourne Epping, thrive to provide the best service to all our guests.Your feedback in regards to the drink options will be shared with our Pub Manager.Thank you once again for sharing.Warm regards,Nish PoluOperations Manager

4/10 – Matig

Gary

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The reception staff on check in were not friendly or to interested.
1 nacht verbleven in november 2023
Reactie van Nish op 16 nov 2023
Dear Gary,Thanks for your feedback.We are sorry that your experience was not up to our standards which we will investigate with our team involved.Please feel free to share further feedback, if you wish to by contacting our hotel.Warm regards,Nish PoluHotel Operations Manager

10/10 – Uitstekend

Karl

1 nacht verbleven in november 2023
Reactie van Nish op 16 nov 2023
Dear Karl,Thank you for the 5 Star Review.We are glad that you enjoyed your stay as we aim.We look forward to welcoming you back.Warm regards,Nish PoluHotel Operations Manager

10/10 – Uitstekend

Philip

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I thought all of the staff were genuinely friendly and well trained. Nothing was too much trouble for Marina. She was very helpful.
5 nachten verbleven in november 2023
Reactie van Nish op 13 nov 2023
Dear Phillip,Thank you for the 5 star review and kind words which will be shared with our team.Warm regardsNish PoluRooms Division Manager

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Nish op 13 nov 2023
Dear Natasha,Thank you for the 5 star rating.We look forward to seeing you welcoming you back.Warm regardsNish PoluRooms Division Manager

6/10 – Redelijk

Sven

Zakenreiziger
Negatief: Personeel en service, comfort kamer
Not worthy of a 4star hotel
Laundry service does not match the written document. Will take 2 days and you have to go to reception to hand over and pick up. Ordered folded and that was what they also had crossed on their notes but came on hangers. Card reader in lift most of the time very difficult to get cards read.
5 nachten verbleven in november 2023
Reactie van Nish op 13 nov 2023
Dear Sven,Thank you for the time to review us.Sorry that your expectation did not meet our standards.We have shared your feedback with our laundry supplier and apologies once again. Key card need to be held at the reader for couple of seconds to activate and to avoid this inconvenience, we have placed a small note above the reader and our apologies once again.We look forward to welcoming you back.Warm regards,Nish PoluRooms Division Manager

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Nish op 13 nov 2023
Dear Melissa,Thank you for the 5 star rating.We look forward to seeing you welcoming you back.Warm regardsNish PoluRooms Division Manager

10/10 – Uitstekend

Belinda

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very polite and cheerful house keeping staff were very thoughtful and just a really convenient place to stay close proximity to the Northern hospital to visit my loved one.
1 nacht verbleven in oktober 2023
Reactie van Nish op 3 nov 2023
Dear Belinda,Thank you for your 5 Star Review.We are delighted with your comments and glad that you enjoyed all aspects of your stay.Will forward to welcome you back.Warm regardsNish PoluRooms Division Manager

10/10 – Uitstekend

Scott

1 nacht verbleven in oktober 2023
Reactie van Nish op 13 nov 2023
Dear Scott,Thank you for the 5 star rating.We look forward to seeing you welcoming you back.Warm regardsNish PoluRooms Division Manager

10/10 – Uitstekend

Ali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service
4 nachten verbleven in oktober 2023
Reactie van Nish op 24 okt 2023
Dear Ali,Thank you for your comment and 5 star rating.We will look forward to welcoming you back.Warm regards,Nish PoluRooms Division Manager

8/10 – Goed

Burhan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Nish op 23 okt 2023
Dear Burhan,Thank you for your time to rate us.We look forward to welcoming you back.Warm regards,Nish PoluRooms Division Manager

2/10 – Ontzettend slecht

Grant

1 nacht verbleven in oktober 2023
Reactie van Nish op 23 okt 2023
Dear Grant,Thank you for your time to rate us.We are sorry that your stay did not meet your expectations.Please feel free to contact us to discuss in detail.Thank you once again.Warm regards,Nish PoluRooms Division Manager

4/10 – Matig

Fiona

Positief: Netheid, personeel en service
3 nachten verbleven in oktober 2023
Reactie van Nish op 18 okt 2023
Dear Fiona,Thank you for your time to rate us.We are sorry that you experience is not as we aim for.Please feel free to share further feedback.We look forward to welcome you back for another premium stay.Warm regards,Nish PoluRooms Division Manager

10/10 – Uitstekend

Sue

Reisde met partner
Would have liked quieter and more intimate dining
1 nacht verbleven in oktober 2023
Reactie van Nish op 17 okt 2023
Dera Sue,Thank you for the time to rate us - 5 Star!I have shared your feedback with our team here at Mantra Epping accordingly.We look forward to welcoming you back.Warm regards,Nish PoluRooms Division Manager

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were pleasantly greeted at check-in by the on duty Manager, as well as late checkout was accommodated by the evening on duty Manager. Likewise the checkout was also without delays. Very impressed by the friendliness of staff and the services. We definitely will stay at Mantra Epping, VIC. again, as well as recommend it to anyone who is looking for a 5 star accommodation and 4 star prices.
2 nachten verbleven in september 2023
Reactie van Nish op 8 okt 2023
Dear Michael,Thank you for your kind words.We are thrilled with your comments especially 5 star accommodation! We are really hard at work to provide the 5 star service and thank you once again for sharing.Warm regards,Nish PoluRooms Division Manager