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Beoordelingen van Oaks Melbourne on Collins Suites

4.5 out of 5
Oaks Melbourne on Collins Suites
480 Collins Street, Melbourne, VIC

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 974 van 3859 beoordelingen" "
Gastenscore: 8 - Goed. 1529 van 3859 beoordelingen" "
Gastenscore: 6 - Redelijk. 810 van 3859 beoordelingen" "
Gastenscore: 4 - Matig. 374 van 3859 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 172 van 3859 beoordelingen" "

8,0/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

william, Brisbane , Au

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accommodation comfort and location was perfect. The small cafe behind the reception was somewhat a mystery, but the following day was displayed a 'for lease' sign. Thankfully other locations next door. OAKS is a wonderful concept, and our first choice as we travel through Australia. Currently staying at Oaks on Charlotte in Brisbane. FANTASTIC!!!!
5 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, comfort kamer
Better not!
Rooms without windows and a steep up to get a room with daylight. Very noisy alley with a dumptruck every night at 3:00 AM waking me up. Rediculous prices for an internet connection with no throughput. I'm not going back!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima
Prima hotel, maar wel erg onpersoonlijk . op een goede lokatie midden in de stad

8/10 – Goed

sharon

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Always good srayung here.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Alex

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check in was not fun, no smiles or chatter from the staff member Zee. Not clean and broken shelves and tiles. Tiny closet of a bathroom and complimentary coffee pods had broken seales. Nemthi was great on check out, very lovely and pleasant to deal with.
2 nachten verbleven in april 2024
Reactie van BM op 28 apr 2024
Dear Alex, Thank you for taking the time to give your honest. Please accept our sincere apology for not being able to meet our usual standards during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 – Goed

Mark

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice stay as usual
2 nachten verbleven in april 2024
Reactie van BM op 28 apr 2024
Dear Mark,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 – Uitstekend

Laura

Positief: Netheid, staat van de accommodatie en faciliteiten
All good
1 nacht verbleven in april 2024
Reactie van BM op 27 apr 2024
Dear Laura,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 – Uitstekend

Angela

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely spacious room. Great facilities
1 nacht verbleven in april 2024
Reactie van BM op 21 apr 2024
Dear Angela,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 – Uitstekend

Lina

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel close to everything 👍Walking distance The only thing was their was no fan in the bathroom And the way the tv was positioned was very odd … If you wanted to watch it in bed it was on top of your head … Very uncomfortable … underwire all good 👍👍
6 nachten verbleven in april 2024
Reactie van BM op 21 apr 2024
Dear Lina,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Centrally located. Some stairs to enter the building so recommend using entrance via wheelchair entrance a few metres down the road if have large luggage or issues with stairs. Rooms overlooking the back alley are nice but a little dark, and later in the week have noise from the bar next door. Would recommend for short stays
1 nacht verbleven in april 2024
Reactie van BM op 15 apr 2024
Dear Christine, Thank you for taking the time to give your honest review Please accept our sincere apology for any inconvenience during your stay. We have taken note of your feedback room and would like to reassure you that that your comments have been shared with the team. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very handy location.
3 nachten verbleven in april 2024
Reactie van BM op 15 apr 2024
Dear Christine,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 – Goed

Leigh

Positief: Netheid, staat van de accommodatie en faciliteiten
Y no tv
2 nachten verbleven in april 2024
Reactie van BM op 15 apr 2024
Dear Leigh, Thank you for taking the time to give review and we appreciate your ratings. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

4/10 – Matig

Christopher

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Nethmi op 12 apr 2024
Dear Christopher,Thank you for taking the time to provide us feedback. We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Oaks Melbourne on Collins.

10/10 – Uitstekend

Julie

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff. Convenient location. Comfortable bed. Good kitchen facilities.
5 nachten verbleven in maart 2024
Reactie van BM op 31 mrt 2024
Dear Julie,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 – Goed

Kristie, Hughesdale

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van BM op 29 mrt 2024
Dear Kristie,Thank you for taking the time to provide your feedback.we appreciate your ratings and please accept our sincere apologies for any inconvenience during your stay. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins

2/10 – Ontzettend slecht

Savannah

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
the couch was dusty when the room was “ cleaned “ no storage space at all for luggage or even to hang up more three items the room dirty overall bug found in the linen stripped the bed to make it easier for the cleaner and the matress protector was foul
3 nachten verbleven in maart 2024
Reactie van BM op 4 mrt 2024
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.

10/10 – Uitstekend

Marek, Newport

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Booked for my Son’s visit to Melbourne, excellent place to stay.
6 nachten verbleven in december 2023
Reactie van BM op 4 mrt 2024
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

4/10 – Matig

Jack

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in maart 2024
Reactie van BM op 9 mrt 2024
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.

8/10 – Goed

Sarah Jane, Alberton

3 nachten verbleven in februari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 – Redelijk

Rowena

Reisde met familie
Very covenient to public transport and mostly everything Toilets and bathroim small. Apartment are outdated and can be noisy for next to bars that play music til night Overall it is what you pay for that day
1 nacht verbleven in januari 2024
Reactie van Cindy op 29 feb 2024
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

10/10 – Uitstekend

steven

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in januari 2024
Reactie van Cindy op 29 feb 2024
Dear Steven,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

8/10 – Goed

Cheryl

3 nachten verbleven in februari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 – Goed

Christina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were there for the Taylor Swift concert. It's in a great location in a quieter section of the city. It's a very walkable distance to lots of places. The room itself is very spacious. They could have made the bathrooms a bit bigger as there isn't much room to place clothes or towels - let alone makeup and skin care. The glass partition didn't offer much in terms of privacy but I guess if you were to share a room with someone, then it's not too big of a deal. The front desk staff did give us cute little friendship bracelet kits for the concert which was thoughtful and nice. Great 2 nights stay!
2 nachten verbleven in februari 2024
Reactie van Nilam op 26 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

Sabita

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Nilam op 26 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

Adelia

Reisde met partner
Positief: Netheid, voorzieningen
Stayed here a few times, but this time round we had the rooftop apartment with an uncomfortable bed. It felt like we were lying on bricks. Overall result besides the bed, it was good to stay in a hotel that we were familiar with.
3 nachten verbleven in februari 2024
Reactie van BM op 1 mrt 2024
Dear Adelia, Thank you for taking the time to give your honest. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 – Goed

Zoran

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
How quite it was
1 nacht verbleven in februari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

6/10 – Redelijk

Steph

Reisde met partner
Location & staff were good. Executive King Room with Kitchen & balcony disappointed. Kitchen had 1 small saucepan, No frying pan or toaster, NO sink plug. Balcony was pressed metal flooring, mesh balustrade, no outdoor furniture. Bathroom had no Vanity just a tiny handbasin which filled & drained v.slowly, toilet cistern was noisy with faulty valve, water kept running. Room was overly noisy at night with no soundproofing. Only 1 bedside lamp beside King bed. Dollar value was expensive with no room servicing and especially with no towel exchange unless requested.
5 nachten verbleven in januari 2024
Reactie van Cindy op 29 feb 2024
Dear Steph.Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

10/10 – Uitstekend

Cynnelle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, helpful staff. Clean, modern and great location.
1 nacht verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

Rainie

2 nachten verbleven in januari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 – Uitstekend

Rebecca

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I would happily stay there again.
1 nacht verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Mike

Positief: Netheid, staat van de accommodatie en faciliteiten
Friendly staff
3 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

6/10 – Redelijk

Derek

Positief: Netheid
8 nachten verbleven in januari 2024
Reactie van Cindy op 29 feb 2024
Dear Derek.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 – Matig

Jess

Reisde met partner
The bedroom itself was a great size but the bathroom (if you could call it that) was a massive disappointment. It had a shower shelf missing, no supplied soaps etc, toilet hadn't been cleaned properly and towel rails were ready to fall out of the wall. Also the exhaust didn't work so the room smelled damp the whole time we were there.
4 nachten verbleven in januari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

6/10 – Redelijk

Londyn

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The room we stayed in had water damage on the roof above the bed, neither of the balcony doors closed properly, the water pressure in the shower was terrible, the ac unit didn't work properly, and the shampoo and conditioner bottles were half full when we arrived
2 nachten verbleven in januari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

8/10 – Goed

Joel

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The car parking wasn’t clear.
2 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

Elizabeth

Reisde met partner
Positief: Netheid
Good location, high up so minimal noise from street, inconvenient entrances- no ramp. No drinking glasses in room and not enough towels. Bathroom too small. Comfortable bed
2 nachten verbleven in januari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 – Matig

Gab

Reisde met familie
Negatief: Netheid, voorzieningen
Broken fold up bed- requested change and ignored Paid for room to be serviced and not completed on our last night. Staff had taken our towels and not replaced. Unfriendly reception staff could not even apologise. I requested day manager call me on day of departure as we were leaving very early morning and I am still waiting 5 days later. Very disappointed
3 nachten verbleven in januari 2024
Reactie van Cindy op 21 mrt 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

10/10 – Uitstekend

Diane

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Julian

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good stay
2 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

John

Positief: Netheid, comfort kamer
2 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

John Derek

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

6/10 – Redelijk

Fiona

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in januari 2024
Reactie van Cindy op 29 feb 2024
Dear Fiona,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
4 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Xavier

Positief: Netheid, comfort kamer
3 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 – Goed

Annie

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Gayleen

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Lee

3 nachten verbleven in januari 2024
Reactie van Nilam op 25 feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 – Uitstekend

Leanne

Positief: Netheid, comfort kamer
Great city location
Easy checkin, great location, close to tram stop but still an easy walk to southern cross station, marvel stadium, crown, shops, restaurants etc. The rooms are a good size and it was nice to spread out abit. We will stay here again for sure.
2 nachten verbleven in december 2023
Reactie van BM op 27 jan 2024
Dear Leanne,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins