Suite (Heritage) | Een kluis op de kamer, gratis wifi, beddengoed
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Beoordelingen van Seasons Heritage Melbourne

4.5 out of 5
Seasons Heritage Melbourne
572 St Kilda Road, Melbourne, VIC

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 241 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 337 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 211 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 134 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 79 van 1002 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kay

Reisde met een groep
Negatief: Personeel en service, voorzieningen
It was awful Check in requested my credit card to take $100 bond and they would refund it after check out if no damage done. They should mention that on their website. The tops of power points near Kami was putrid and the doors into the rooms were so heavy that when my friend and I , both on walking frames, found it really difficult to open and get into the room. The showers only had a half screen and the floor got realky wet and it was dangerous for us to step out of the shower safely. We had to use towels to wipe it up before we could be safe
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Denis

7 nachten verbleven in april 2024

8/10 – Goed

wenke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in april 2024

8/10 – Goed

Vivian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff wonderful. Room very good, expect, i was expecting a microwave in it and there was no oral care.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Denis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place and amazing location
5 nachten verbleven in maart 2024

6/10 – Redelijk

Navdeep

1 nacht verbleven in maart 2024

4/10 – Matig

Neptalie

Negatief: Netheid, staat van de accommodatie en faciliteiten
Sometimes the lifts don’t work.
3 nachten verbleven in maart 2024

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
i enjoyed our stay as it was close to where we were going and the staff were helpful. i would stay there again as it was close to public transport to see the whole of melbourne
1 nacht verbleven in maart 2024

8/10 – Goed

Isabella

Positief: Netheid
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Fiona

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really quiet space to relax. The bed was comfortable and the shower was one of the best I've used in a hotel. Great value for the price.
1 nacht verbleven in maart 2024

4/10 – Matig

Iain

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room and the corridors were unclean. Extremely dated and falling apart. Wouldn’t go back
1 nacht verbleven in februari 2024

10/10 – Uitstekend

lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful accommodation
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Ramfel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and accessible public transport
5 nachten verbleven in januari 2024

4/10 – Matig

Susan

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very run down. Staff were helpful and moved our room due to damp smell. Furnishings, carpets, paint.. all overdue for an overhaul. Ok for a quick stay but not to spend time in the room. Bedding was clean otherwise overall condition of room was depressing and just passably clean. Wouldn't stay again. Location was good.
1 nacht verbleven in januari 2024

8/10 – Goed

Edwina

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Amanda

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jade

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to everything
Large apartment with everything you need. Cooking facilities, full sized fridge, washing machine & dryer. Mattress was a bit hard for us. Only a $10 Uber ride into ackland street but cafes wihtin a few minutes walk
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Andra

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
My mother and were trapped by a jammed door and couldn’t get out of the room. The phone line in the room was broken and couldn’t contact the receptionist to get us out. Using our mobile phone we called the number and connected to the receptionist on staff who had to get us out opening the door from the outside. When I requested a new room as it was a matter of FIRE SAFETY STANDARDS TO BE ABLE TO GET OUT OF THE ROOM INCASE OF A FIRE the staff member lied telling me that the hotel was booked out which I discovered untrue by booking online a room under an alias. He was so extremely rude to us and arrogant in his mannerism and made excuses for the the avoidance of changing the room. There was another staff member who was much better and changed the room but by the time it happened it was after midnight 5 hours later after the initial complaint. My mother and I had an important appointment 7am and due to the situation escalated we both had so much anxiety we couldn’t sleep the entire night afterwards. This is unacceptable to me that it was even a discussion point regarding the rooms safety compliance deemed UNSAFE.
1 nacht verbleven in januari 2024

4/10 – Matig

Mel

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The first room we were given was on floor nine. There was a terrible smell in the hallway and the room had a terrible musky smell of smoke with furniture in very poor condition. We were moved to a room on floor thirteen that had a stale smell but much improved. Our room was not serviced despite leaving a sign on the door requesting the room to be made up. On return to our room late it was too late for servicing and we were just given replacement towels. Windows were filthy and the microwave didn’t work. This motel failed to live up to its description and images on Wotif.
2 nachten verbleven in januari 2024

8/10 – Goed

N.

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Anand

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Brendan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great thanks
1 nacht verbleven in december 2023

6/10 – Redelijk

Darko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Deepika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

4/10 – Matig

Patrick

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Good location for exploring & Albert Park lake walk. Some reception staff spoke very little English.
4 nachten verbleven in december 2023

8/10 – Goed

Kathryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located near tram line. Some kitchen utensils could do with updating.
4 nachten verbleven in december 2023

6/10 – Redelijk

Caitlin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The bathroom was pretty gross. Very mouldy shower curtain and grout. The silicone has deteriorated to the point of totally falling apart. I asked reception for a new shower curtain, however they don’t keep them in stock and don’t change them between guests. I got out an extra blanket - as the bed has one very average doona. Blanket had hair on it, so I assumed that wasn’t clean either. Housekeeping swapped for a new one. Bed was comfortable. Room was very small with $2 curtains.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Shidu

2 nachten verbleven in december 2023

4/10 – Matig

Sharon

Zakenreiziger, Reisde met partner
On arrival we were given our room number and on opening the door of our allocated room we walked in on another traveller in the room. We had been given the same room as him.This was rather embarrassing for all concerned. Apparently the person we walked in on had also had this happen to him.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely and spacious room. Staff professional and friendly. Check in and out experience was very smooth as well.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Clinton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had early admission to hospital so close was convenient will stay again
1 nacht verbleven in november 2023

10/10 – Uitstekend

Rory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was simple and nice. There was a fridge, stovetop and small aircon/heating unit. The airflow was nice from the window and the bed was comfortable for short term stay.
1 nacht verbleven in november 2023

4/10 – Matig

sam

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

6/10 – Redelijk

Michael

Reisde met partner
You get what you pay for. Adequate room. Looking a bit tired now. This annoyed me a little as the hotel took a $100 retainer and keep it for a week after checkout incase I broke anything. Get to the room and all the furniture is scratched and worn, all shelves, sockets and fictures are on the wonk and stains on the carpet. That being said, location is great as it is away from the noise of the cbd. Trams right outside. Small restaurant has a great menu and reasonably priced. Would still recommend
2 nachten verbleven in november 2023

8/10 – Goed

Tony

1 nacht verbleven in november 2023

8/10 – Goed

Glenda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

Lindsey

1 nacht verbleven in november 2023

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service en voorzieningen
Problems arise but staff offered excellent support.
1 nacht verbleven in november 2023

4/10 – Matig

Taraka

1 nacht verbleven in november 2023

6/10 – Redelijk

Phillip

Positief: Netheid, personeel en service
The location was OK but being asked for an extra $100 assurity on my credit card was ordinary.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Sonia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very relaxing we will be back
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

8/10 – Goed

Andrew

Positief: Staat van de accommodatie en faciliteiten
quiet
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Gillian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean comfortable and affordable. And syaff were lovely
1 nacht verbleven in oktober 2023

4/10 – Matig

Marco

Reisde met een groep
Negatief: Personeel en service, voorzieningen
Whilst I did enjoy my stay at the property on the 16/10/2023, it was the lack of consideration & professionalism regarding the refund of the security bond that ultimately set the tone. I was assured it would clear back to my account within 5 working days. Eight days later & I'm still waiting for it to be reinstated back to my account. What's more I spoke to the Duty Manager at 12:00pm 23/10/2023 who assured me once i sent the email containing the particulars required from the bank that it would be immediately actioned. 5:04 pm & well & truly several calls later still yet to be actioned. As if the situation wasn't ridiculous enough I faced behaviour by which I can only describe as egregious. Hanging up on guests purely due to the fact you feel it's your inherent right simply does not help to resolve a situation which would've been rectified had you exerted some due diligence & simply carried out your job as per the policies you stand by. Absolutely disgusted & definitely will not be revisiting this venue again.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Jason

Zakenreiziger
Positief: Personeel en service
Areas to improve but generally good overall.
Everything was fine except for the fridge - it would over freeze everything and ruined all my food. Cleanliness was passable but amenities were good. Probably just a little far out to be a convenient business hotel for the CBD and Docklands but made up for it in other ways.
6 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jackson

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

4/10 – Matig

Arun

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They was no milk for coffee, air conditioning was not working and the room was chill, complained to receptionist and no action was taken
1 nacht verbleven in september 2023

4/10 – Matig

Trevor

Reisde met partner
Negatief: Personeel en service
Bed was very hard and pillows too soft. Location was good. The staff struggled with system problems.
1 nacht verbleven in oktober 2023