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Beoordelingen van Courtyard by Marriott Memphis Germantown

3 out of 5
Courtyard by Marriott Memphis Germantown
7750 Wolf River Blvd, Germantown, TN

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 273 van 698 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 698 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 698 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 698 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 698 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dora L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good!
1 nacht verbleven in mei 2024

6/10 – Redelijk

Jon

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Ants in room
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid
Clean and friendly
1 nacht verbleven in mei 2024
Reactie van Operations Manager op 15 mei 2024
Deborah,Thank you so much for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad to have received a perfect score from you and are so glad to hear that our staff was friendly. We appreciate you staying with us and hope to welcome you back to the property whenever you are in the area again. Thank you again for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

4/10 – Matig

Farris

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Operations Manager op 30 apr 2024
Farris,Thank you for taking the time to leave us a review. We are saddened to see that you did not have a great time with us. We use feedback such as yours to continually improve our brand. Thank you for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 – Ontzettend slecht

Greg

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They gave our room away and checked in others while we were standing there. Put us in a different hotel away from rest of team. Terrible experience
1 nacht verbleven in april 2024
Reactie van Operations Manager op 11 apr 2024
Thank you for taking the time to leave us a review about your stay. We are saddened to hear that you did not have a great experience with us. We hope to see you again in the future.

10/10 – Uitstekend

Kristin

1 nacht verbleven in januari 2024
Reactie van Operations Manager op 4 apr 2024
Kristin,Thank you so much for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad to see that you enjoyed your stay with us - we love receiving a perfect score! We hope to welcome you back to our hotel whenever you are in the area again. Once again, thank you for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

8/10 – Goed

Stephen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They were painting/upgrading the place and our room had a couple minor things unfinished. The woman at the front desk was very nice, helpful and friendly. This kind of pleasant professionalism makes a difference.
1 nacht verbleven in maart 2024
Reactie van Operations Manager op 25 mrt 2024
Thank you so much for taking the time to leave us a review about your recent stay at Courtyard Germantown. We are glad to hear that you enjoyed your stay, despite the minor upgrades that we are doing to the hotel. We hope to see you on a return trip to the area soon.

8/10 – Goed

Randy

1 nacht verbleven in maart 2024
Reactie van Operations Manager op 31 mrt 2024
Randy,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are glad to see that you enjoyed your stay and hope to see you whenever you are in the area again. Thank you again for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 – Redelijk

Ivy

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Even though I was the only guest at the front desk and had booked ahead, it took me more than 30 min to get my room. As a weary traveler, I book ahead to avoid staff scrambling to find a room. When I finally got the key card to my room, it did not work. The staff did not believe me and made me walk back with her again to check. I had to wait even more while she struggled to find a room. This is definitely not the Marriott experience.
1 nacht verbleven in februari 2024
Reactie van Operations Manager op 20 feb 2024
Dear Ivy,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. I am so sorry to hear of your recent experience at our hotel. We strive to exceed expectations every day and I am sorry to see that we fell short. We do hope to be given another chance to better serve you in the near future. Thank you again for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

6/10 – Redelijk

Donna

Reisde met familie
Positief: Personeel en service
The hotel location worked well for our needs. The front desk staff was friendly and very welcoming and our first floor room was easy for my elderly mom and surprisingly quiet. The negative was we stayed for 2 days, 3 nights and our room was never cleaned and linens not replaced. I did get some towels from the front desk and was told the first day, that rooms get cleaned every other day. This surprised me. Also, requested an early wake up call, and I know it was kindly setup up, but no wake up call. I later found that our room telephone did not have a dial tone so we did mention this at check out. Overall, a good stay. Beds and pillows comfortable.
3 nachten verbleven in februari 2024
Reactie van Operations Manager op 17 feb 2024
Donna,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad that the room met your needs while you were here with us. I am saddened to hear of your issues that you encountered during your stay. We do hope to be given another opportunity to serve you in the near future. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

Kelvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No complimentary breakfast, just water!!! Other than that, excellent property.
2 nachten verbleven in februari 2024
Reactie van Operations Manager op 12 feb 2024
Kelvin,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 – Redelijk

Taylor

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
It was very dated and looked a bit beat up.
1 nacht verbleven in februari 2024
Reactie van Operations Manager op 12 feb 2024
Taylor,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

Steven

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff
1 nacht verbleven in februari 2024
Reactie van Operations Manager op 12 feb 2024
Steven,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

Edith

Zakenreiziger
Construction was going on inside and out.
1 nacht verbleven in januari 2024
Reactie van Operations Manager op 12 feb 2024
Edith,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

Edith

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Operations Manager op 12 feb 2024
Edith,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 – Redelijk

Lori

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The hotel is under interior renovations; I know it needs to be done some time but still. Indoor pool closed was closed. Coffee maker in the room didn’t work but was replaced the next day. Not their fault, but street construction was also taking place; barrels everywhere and difficult to see entrance. Staff was excellent and couldn’t have been more friendly. Bed was comfortable and room was very clean.
2 nachten verbleven in januari 2024
Reactie van Operations Manager op 12 feb 2024
Lori,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

Milena

Reisde met partner
2 nachten verbleven in december 2023
Reactie van Operations Manager op 12 feb 2024
Milena,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

D'angelis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Operations Manager op 12 feb 2024
D'angelis,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

David

1 nacht verbleven in december 2023
Reactie van Operations Manager op 12 feb 2024
David, Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 – Ontzettend slecht

Hallie

2 nachten verbleven in december 2023
Reactie van Operations Manager op 12 feb 2024
Hallie,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 – Ontzettend slecht

Christopher

1 nacht verbleven in december 2023
Reactie van Christina S op 11 dec 2023
Hello Christopher,I am so sorry to see that you did not enjoy your stay. Please give us a call or email to let us know more about the issues you experienced during your stay so that we can investigate further and address any concerns. Our guests are our number one priority and we apologize for failing to meet your expectations. We look forward to speaking with you!

10/10 – Uitstekend

Sophronia

6 nachten verbleven in november 2023
Reactie van Operations Manager op 12 feb 2024
Sophronia,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 – Ontzettend slecht

Jessica

2 nachten verbleven in december 2023
Reactie van Operations Manager op 12 feb 2024
Dear Jessica,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 – Uitstekend

Ming, Brooklyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk was nice and the room was very clean
1 nacht verbleven in december 2023
Reactie van Christina S op 7 dec 2023
Dear Ming, Thank you for your review! We are so happy to hear you were pleased with your room and our staff. We hope to welcome you back again soon.

4/10 – Matig

Velvet

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were stuffy and if you have a sinus problem don't go there. Poor circulation. The shower had a really bad smell coming from the drain.
4 nachten verbleven in november 2023
Reactie van Christina S op 4 dec 2023
Dear Velvet,I am sorry to hear you had issues with your stay. Your experience with your drain is below our standard and we will address this issue with our maintenance and housekeeping teams to ensure it does not happen again. We hope you choose to stay with us again so we can provide the excellent service we are known for.

8/10 – Goed

Laila

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Christina S op 4 dec 2023
Dear Laila,Thank you for taking the time to leave us a review. We hope you choose to stay with us again next time you are in Memphis!

10/10 – Uitstekend

Lauren

2 nachten verbleven in november 2023
Reactie van Christina S op 4 dec 2023
Hello Lauren!Thank you for your review, we are so glad to hear you enjoyed your stay. We hope you come back and see us again soon!

8/10 – Goed

Denise

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was to small for the size of the beds and furniture. Very little space to move around especially after you got your luggage in the room. AC had to be on or off. Thermostat didnot work properly. Refrigerator would not get cold enough and to small could not put very much in it. Mattresses were way to hard. No clocks in the room. Sofa bed had no sheets on it. Just a small blanket. The room was certainly not worth the amount charged for it. I have stayed in many Courtyard by Marriot hotels. They were always very nice. This one was terrible. Denise Larson
1 nacht verbleven in oktober 2023
Reactie van Christina S op 4 dec 2023
Dear Denise,I am so sorry to hear about these issues with your room. I have shared this feedback with our housekeeping and maintenance teams as well as our General Manager to ensure that this issues will not be repeated. We hope you come back and give us the opportunity to provide you with a better experience.

10/10 – Uitstekend

R Mark

1 nacht verbleven in oktober 2023
Reactie van Christina S op 4 dec 2023
Dear Mr. Mark,Thank you for your review! We are glad to see you enjoyed your stay! We hope to welcome you back again soon.

2/10 – Ontzettend slecht

Anthem

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Christina S op 4 dec 2023
Dear Anthem,I am sorry to see you did not enjoy your stay. We hope to welcome you back again and provide a better stay experience.

6/10 – Redelijk

amanda

1 nacht verbleven in oktober 2023
Reactie van Christina S op 4 dec 2023
Dear Amanda, Thank you for your review. We are sorry to see your experience was less than excellent. We hope you come back and see us again so we can provide a better stay!

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place, but...
Customer service was very good, friendly staff, clean room and comfortable. The fridge did not keep anything cold, or cool for that matter. The A/C couldn't get down to 65 at night, and lost hot water the second and third night. Got in each night after work about 9 + pm, so no I didn't call about anything, just wanted to sleep. I did mention these things to the gal at the service desk, when I checked out, she said something about adding points somewhere, I don't know what that was all about
4 nachten verbleven in oktober 2023
Reactie van Christina S op 4 dec 2023
Dear Guest,We apologize for the issues you experienced during your stay. Marriott Bonvoy points are our guest rewards that will earn you free nights at Marriott Properties. I hope you come see us again so that we can provide an excellent experience.

10/10 – Uitstekend

Jason, The Woodlands

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place. There were a few things wrong in our room. Door stuck and faucet was look and didn’t work right.
2 nachten verbleven in oktober 2023
Reactie van Christina S op 4 dec 2023
Dear Jason,Thank you for your review- I am glad to see that you enjoyed your stay overall! I apologize for the issues with your door and faucet, I have shared your concerns with our maintenance team to ensure this issue will not repeat! We hope to welcome you back again soon!

10/10 – Uitstekend

Jimmy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice facility. Loved the shower!!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

paula

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish they had a complimentary breakfast. Thanks for early check in:) very nice room!
1 nacht verbleven in september 2023

10/10 – Uitstekend

Latosha

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was very pleasant. This was by far the cleanest hotel room we have stayed in, in a really long time. Staff was amazing and property was secure.
1 nacht verbleven in september 2023

10/10 – Uitstekend

clifton

1 nacht verbleven in september 2023
Reactie van Christina S op 4 dec 2023
Dear Clifton,Thank you for your review! I am glad to see you enjoyed your stay! I hope you come back and see us again soon.

8/10 – Goed

Eileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
small elevator. I didn't realize that you had to request sheets to be changed on the beds. Next time I will know.
2 nachten verbleven in september 2023

10/10 – Uitstekend

DeAndrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here 7 years ago and it was just as nice then as it is now. They are renovating the hotel, but it was a great property.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Peaceful Location
Everyone was super pleasant and ready to assist when needed. The location was in a nice quiet area, which was a perfect stop for our travels.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Allen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The employee's were very pleasant and courteous
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Denise

3 nachten verbleven in augustus 2023

8/10 – Goed

Elizabeth

2 nachten verbleven in augustus 2023

8/10 – Goed

Debbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location & friendly staff
2 nachten verbleven in augustus 2023
Reactie van Ren op 14 aug 2023
Thank you for your response. We are happy to hear our staff was able to provide you with a great experience at our hotel. We hope to have you back soon! Have a great day!

10/10 – Uitstekend

Mohamed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Ren op 14 aug 2023
Hello! Thank you for your response. We hope to have you back on property soon for an even better experience! Have a wonderful day!

10/10 – Uitstekend

Melissa

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

David P

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
front desk staff is excellent, helpful and professional. Very efficient
1 nacht verbleven in augustus 2023
Reactie van Courtyard Germantown Team op 7 aug 2023
Thank you so much for your kind words and feedback. I am so happy that you had a great time and that the team treated you well. We look forward to serving you again upon your next trip.Safe travels!

2/10 – Ontzettend slecht

Irene

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
SMELL OLD DIRTY AND DOOR TO ROOM HARLY WORKED
2 nachten verbleven in juli 2023
Reactie van Ren op 1 aug 2023
It is our mission to provide clean and comfortable rooms for our guests stay and we apologize for not meeting your standards. Thank you for taking the time to respond. Have a wonderful day!

8/10 – Goed

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent and very sweet young lady at the service desk, very nice but compact rooms, bed is so comfy, just need a microwave in the room
1 nacht verbleven in juli 2023
Reactie van Front Desk op 1 aug 2023
Dear Cynthia,We are so happy to hear that your stay was a positive one. We do apologize for the size of the room. Please know that we are working our hardest to make every stay a great one. We hope that you will visit in the near future.