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Beoordelingen van Collins Studios by Design Suites Miami

4.5 out of 5
Collins Studios by Design Suites Miami
5445 Collins Ave, Miami Beach, FL

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 30 van 251 beoordelingen" "
Gastenscore: 8 - Goed. 55 van 251 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 251 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 251 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 251 beoordelingen" "

6,0/10

Netheid

5,4/10

Personeel en service

6,4/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Leuk, want er is strand erbij.
Bij het zwembad zijn er te weinig ligstoelen. Vaak worden die de hele dag bezet gehouden, door vaste bewoners en geven dan de bezoekers (toeristen) geen kans om ook een stoel te bemchtigen. (2 x gebeurd).

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A little rundown but the rooms are clean
2 nachten verbleven in december 2021

4/10 – Matig

Lemmuel

Negatief: Netheid, comfort kamer
3 nachten verbleven in juli 2021
Reactie van Collins Apartments by Design Suites op 16 aug 2021
Thanks

10/10 – Uitstekend

Heber

Reisde met familie
Positief: Netheid, comfort kamer
4 nachten verbleven in juni 2021
Reactie van Collins Apartments by Design Suites op 16 jul 2021
Thank you

8/10 – Goed

Geverifieerde reiziger

7 nachten verbleven in juni 2021

6/10 – Redelijk

Kimberly

Positief: Netheid
Ok hotel
Big convenient hotel but definitely need some cosmetic care such ass new clean curtains, sturdy beds, updated tubs/ shower, and a phone to contact the front desk, and the lobby bathroom was horrible even saw a roach in there. The parking was wonderful and free, the view was good, like that it has appliances, and the linen and towels were clean and the staff were nice
2 nachten verbleven in april 2021

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A very decent property. The long and unclear check-in experience was relieved somewhat by very courteous security agents. The room was cozy with a wonderful view. An attractive and clean property with some modernizations. Elevator operations seem easy enoungh from the lobby, but are a bit confusing from upstairs. I didn't notice an abundance of chairs for the beach or poolside (perhaps stored away). The area is quite nice, however relatively remote from dining & shopping. There is a mini plaza in the LL, perhaps meant to address this. Despite several vacancies it does offer a spa and a convenience store. I imagine the end of the pandemic accompanied with improved weather might boost the experience.
3 nachten verbleven in februari 2021
Reactie van Collins Apartments by Design Suites op 18 feb 2021
Thanks for your coments Hope you return soon

10/10 – Uitstekend

Octavio

Reisde met familie
Positief: Netheid, comfort kamer
Great time!
It was a great experience! I was able to celebrate my birthday alongside family and friends. The BEST thing was that the staff wasn't obsessed about wearing masks, I felt FREE for change
3 nachten verbleven in januari 2021
Reactie van Collins Apartments by Design Suites op 7 feb 2021
Thank you

4/10 – Matig

Marleen

Negatief: Netheid
Horrible experience!
Hotels.com advertised the layout having a separate living room- this was completely false as it was one single room. I chose the hotel based on this. I paid a higher rate to be able to change my reservation up until a day before the check in date. When I tried to change my reservation two weeks before to arrive one day later, I was unable to and was charged for the extra night but plus the resort fee. I made numerous calls to hotels.com and sent several letters and the matter was not addressed. The hotel offered no cleaning service all week and there was hardly anyone at reception. My experience using hotels.com was horrible and I am terribly disappointed with customer service.
7 nachten verbleven in december 2020
Reactie van Collins Apartments by Design Suites op 17 jan 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Redelijk

Mariangela

4 nachten verbleven in december 2020
Reactie van Collins Apartments by Design Suites op 31 dec 2020
Thanks!

8/10 – Goed

selene

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in december 2020
Reactie van Collins Apartments by Design Suites op 28 dec 2020
Thank you

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Awesome , nice, peaceful, great service , beautiful view
4 nachten verbleven in november 2020
Reactie van Collins Apartments by Design Suites op 10 dec 2020
Thank you, hope you return soon

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in oktober 2020
Reactie van Collins Apartments by Design Suites op 8 nov 2020
Thank you

4/10 – Matig

Julie, Miami

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place is quite dirty the sheets are not clean specially during a pandemic there should be more hygiene.
1 nacht verbleven in oktober 2020
Reactie van Collins Apartments by Design Suites op 14 okt 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in oktober 2020
Reactie van Collins Apartments by Design Suites op 14 okt 2020
Thank you

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, voorzieningen
Customer service was horrible. When I needed to talk to someone, no one would be at the front desk. The gym was closed so I was not able to work out as planned. The room was dirty the sheets and pillows had stains on them.
7 nachten verbleven in september 2020
Reactie van Collins Apartments by Design Suites op 14 okt 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 – Goed

Byron

Positief: Netheid
2 nachten verbleven in september 2020
Reactie van Collins Apartments by Design Suites op 14 okt 2020
Thank you

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in september 2020
Reactie van Collins Apartments by Design Suites op 14 okt 2020
Thank you

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid
6 nachten verbleven in juni 2020

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lite service, SLITTE rom, dårlig luft, generelt dårlig forfatning.
4 nachten verbleven in maart 2020

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in maart 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
gostamos bastante da acomodação, o quarto era otimo, com excelente infraestrutura. Porém falaram que não contratamos serviço de limpeza, então ficamos 4 dias sem limpeza no quarto, e cobraram U$30/dia de taxa de resort e confesso que quando fiz a reserva vi que seria U$5/dia
4 nachten verbleven in maart 2020

4/10 – Matig

Yaris

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very sad
The room is very old inside needs to be remodel immediately!!!!!!!
1 nacht verbleven in februari 2020
Reactie van Collins Apartments by Design Suites op 9 mrt 2020
We appreciate the feedback, Yaris We're happy you had a pleasant stay with us despite our hotel not meeting your expectations. We'll address your feedback with the appropriate members of our team. We hope to host you again soon for a more positive experience

8/10 – Goed

VALDEMAR

Reisde met familie
Positief: Personeel en service
Custo benefício
Custo benefício, trata se de um condomínio, onde tem moradores permanentes , tive que trocar de quarto , pois os colchões pareciam uma canoa. Fora isso bem localizado, praia boa .
3 nachten verbleven in februari 2020
Reactie van Design Suites Miami op 17 feb 2020
We appreciate the feedback, Valdemar We're happy you had a pleasant stay with us despite our hotel not meeting your expectations. We'll address your feedback with the appropriate members of our team. We hope to host you again soon for a more positive experience

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid
Property was not taken care of. Walls were stain, paint falling of the walls, no hot water for shower.
1 nacht verbleven in februari 2020
Reactie van Design Suites Miami op 4 feb 2020
Thank you for taking the time to rate your stay with us. Knowing one of our goals is to be nothing less than outstanding in every aspect of our operations, we apologize for not meeting your expectations. We hope you will give us another opportunity at some point to be of service. Thank you again.

8/10 – Goed

marcelo

Reisde met familie
Negatief: Netheid
la relacion precio calidad es buena
11 nachten verbleven in januari 2020
Reactie van Design Suites Miami op 29 jan 2020
Thank you for choosing to stay with us! We are so glad you enjoyed your stay and we hope to see you again very soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The property was close to Ocean and had a pool as well. The view from the room was nice especially at night. The property is undergoing renovations and i guess our room was not one that had been renovated. The bathroom was sub par with need of an overhaul and the furniture was well worn. The property also charges to store luggage if you are waiting for your transport to airport.
1 nacht verbleven in januari 2020
Reactie van Design Suites Miami op 10 jan 2020
We apologize for the inconvenience our present construction works in the hallways may have created. We are doing our best to diminish the disruptions and speed up the conclusion of the current improvements our facilities are undergoing, which are key to upgrade our offer and guest experience. We hope you will give us an opportunity in the future to show you our renewed facilities.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nightmare !
Old Shabby rooms , broken moldy walls and terrible service !!!!!!
2 nachten verbleven in december 2019
Reactie van Design Suites op 26 dec 2019
Thank you for sharing your review! I'm pleased your overall stay was satisfactory, but apologize for any noise and inconvenience this caused you. We value your loyalty and appreciate your feedback. It would be a pleasure to host you again

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very outdated room, peeling paint, old gross appliances, Overall Feel of the Property is Dated!
2 nachten verbleven in november 2019
Reactie van Design Suites Miami op 19 nov 2019
We thank you for taking the time to write an honest and candid review of the experience at the hotel. We take your feedback very seriously and shall address all the concerns you mentioned internally.

10/10 – Uitstekend

Wesam

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
😍
9 nachten verbleven in november 2019
Reactie van Design Suites Miami op 19 nov 2019
Thank you for leaving a review of your recent visit to our hotel. Your kind compliments towards our beautiful property, spacious guest rooms, and well-appointed facilities mean a lot to us.

4/10 – Matig

Robert

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Spend the extra $20-50 night to go somewhere else
Customer service was horrible feom check in to check out. Rude staff, coffee bar thats never open, extremely unpleasant demeaner from security to valet.
2 nachten verbleven in november 2019
Reactie van Design Suites Miami op 12 nov 2019
We are extremely disappointed to hear about the aspects of your stay that were less than acceptable, especially the lack of quality customer service. We sincerely apologize for your discomfort and inconvenience. I will share your review with our leadership team to ensure that our training is updated and our service level is improved. We hope to welcome you again in the future

6/10 – Redelijk

viviana

3 nachten verbleven in oktober 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grufullt og farleg
I forhold til beskrivelse og bilder blir Collins Apartments by Design Suites fremstilt villedende og grovt uriktige i forhold til hvilken standard overnattingsstedet egentlig har. Leiligheten vi fekk tildelt hadde store sikkerhetsmessige mangler! Når det gjaldt brannsikkerhet var det nedstøvete sprinklerhoder, løse brannvarslere, mange løse ledninger og klaser med ledninger for eksempel bak senger og tv. Èn ødelagt og flekkete 2-seter sofa til en familie på 5 😳. Kjøkkenet var slitent med rustne hengsler på alle skap, en rusten bakerovn som manglet deksel og bryter, rustet mikro som også mangler et deksel. Vi hadde òg bekjente som bodde på same overnattingsted og byttet rom tre ganger, men ingen av rommene hadde ok standard.
4 nachten verbleven in oktober 2019
Reactie van Collins Apartments by Design Suites op 30 okt 2019
We regret that you had such difficulty during your stay with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

8/10 – Goed

Lila

Reisde met familie
Positief: Netheid, personeel en service
Good stay for the price. A little run down and old. Very dated property, however the views were outstanding. The staff was very friendly and helpful. Easy access to the beach.
3 nachten verbleven in oktober 2019
Reactie van Design Suites Miami op 22 okt 2019
Thank you for taking a moment to share your review. I'm pleased you enjoyed your visit to our property, including our convenient Miami Beach location. There certainly is a lot to experience in our area! We loved having you as guests and hope to welcome you back in the future. Have a fantastic day!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019
Reactie van Design Suites op 1 okt 2019
Thank you for your feedback, we're glad to know you enjoyed your stay and that our staff was accommodating. We hope well see you back soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service
DO NOT BOOK HERE!!! TERRIBLE CUSTOMER SERVICE AND GIVES RUN AROUND ABOUT DEPOSIT $250 !!!! They put you on hold and hang up .
2 nachten verbleven in juli 2019

10/10 – Uitstekend

Jaime

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Design Suites Miami op 14 aug 2019
Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. Thank you very much for sharing your review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was quiet and relaxing. Beach was clean
3 nachten verbleven in juli 2019
Reactie van Design Suites Miami op 14 aug 2019
Thank you for staying with us, we appreciate the feedback in order to provide a better and comfortable staying.

2/10 – Ontzettend slecht

Khalia

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019
Reactie van Design Suites Miami op 14 aug 2019
Thank you for your feedback, feedback like yours helps us improve our hotel operations. We greatly appreciate the time taken to leave this review.

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place for vacation,good amenities and location ,we had a great time ,definitely will be back .
5 nachten verbleven in juli 2019
Reactie van Design Suites Miami op 14 aug 2019
Thank you for choosing to stay with Collins Apartments! We are so glad you enjoyed your stay and we hope to see you again very soon.

4/10 – Matig

Siempre

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019
Reactie van Design Suites Miami op 14 aug 2019
Thank you for your feedback, were glad to know you enjoyed your stay and that our staff was accommodating. We hope well see you back soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in juli 2019
Reactie van Collins Apartments op 18 jul 2019
Thank you so much for taking the time to give feedback, that’s really important for us.

4/10 – Matig

Javier

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Suelo leer las opiniones antes de elegir ,pero en este caso lo tuve que coger precipitadamente .Que lastima de no leer .Cono se dice siempre en la lectura esta el conocimiento.pue lo que ponen todos en general bastante mal .No hacen la habitación, me comentarios que es porque hoteles no paga la limpieza de la habitación portanto no hay cambio de toallas .además del precio pagas las taxas en Eeuu normal yo por dos días de hotel eran 130 doláres subieron a 220 algo que no me había pasado en otros hoteles de Ny o Washington ,si en Orlando pero eran tasas locales de 8 $día, aparte me cobran una tasa delnprolio hotel por servicios de 25 $día, así que lo que eran 130$ chan ta ta chan se convierte en 280 $ .Más cosas que estoy con ganas ,el check out a las 10h pero cuidado que el parquin cono tardes hasta 2h más de las 10h te cobran 12 $ hasta 8h 24 $y ya por más de 8h y hasta 24h son 36$ tipo vallet,osea aparcacoches ,se acepta propinas ,así cono me dijo uno en tono sorna ,Biembenido a Miami .En el entorno hay bien poco o nada de ocio u de compras, la cocina del apartamento no tiene fuegos ,solo microondas y cafetera ,ya no sigo que me cansa ,por lo pagado elnpeor hotel de mi vida .
2 nachten verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Il’est Mentionné cuisine équipée !! Faux juste un frigot , un’micro onde une cafetière, impossible de cuisiner ...il est mentionné aussi parking et wifi gratuit mais arrivé à l’hotel On vous facture 25 dollars par chambre + 14% incluant l accès piscine , salle de sport serviette de bain wifi et parking ... trop trop bruyant ! Nous avons eu une chambre communiquante et nos voisins parlait fort même en pleine nuit donc pas top à ce niveau la ... sinon le personnel est top , beaucoup de services et un bon emplacement
7 nachten verbleven in juni 2019
Reactie van Collins Apartments by Design Suites op 12 jul 2019
Thanks for your comments. We are pleased to know that I enjoy our facilities and the location. With regard to the payment I make, it is due to the resort fee, which includes parking, reception of packages, Wi-Fi, towels, access to the pool, free calls ... I hope you have a good day.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place was grate the location was unique, hotel was really clean... a lot of people from South America that was really rude ( not people working there ) ... had a grate time
4 nachten verbleven in juni 2019
Reactie van Collins Apartments op 12 jul 2019
We are happy to hear that you enjoyed your stay, We hope we can welcome you back again in the near future

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in mei 2019
Reactie van Design Suites op 30 mei 2019
We appreciate you taking the time to leave us your feedback

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid
Everyone was very rude from valet parking to the front desk . The beds , pillows and bed covers were the most cheapest qualities I ever slept in it. I also did not get a room cleaning during my four days of staying, I went to front desk and ask for more clean towels and their response was the my room was not included . I never stayed in a room with a poor service
4 nachten verbleven in mei 2019
Reactie van Design Suites op 16 mei 2019
Hello! Thank you so much for your comments - we absolutely take your feedback seriously and we are constantly making improvements to the hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the valet service. None of the restaurants were open when we got there at 4
2 nachten verbleven in mei 2019
Reactie van Design Suites op 16 mei 2019
We are so excited you had an amazing time in Miami Beach.! Come see us again!

4/10 – Matig

Rossana Angelica

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Es un engaño, lo que publican...
Pedí tres habitaciones, 1 vista al mar para mi hija que venía de luna de miel, le dieron una que olía,demasiado a humedad y como mesa de noche un refrigerador....horrible, nada que ver con lo que promocionan en hoteles.com... Las otras 2 habitaciones, para mi otra hija, marido y nieto...camas muy incómodas, colchones viejos... La nuestra, estuvo normal, solo que pagamos por aseo, que no esta incluido, y jsmas lo hicieron... Dicen WiFi y estacionamiento incluido y al llegar te cobran además de los taxis típicos, 28 dólares por día y por habitación por ese concepto y uso de piscina, esto me parece una ESTAFA, con lo que pagamos acá, podríamos haber estado mucho más cómodos en un Hotel de otra categoría.. Dicen ser 4 estrellas y estando acá te das cuenta que es un 2 estrellas pero muy caro...
2 nachten verbleven in mei 2019

4/10 – Matig

Marie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty and very disappointing
Stayed for 1 night, next day left for Florida Keys for a week stay. Would have been very disappointed to have to stay here for a week. Dirty, not a lot of restaurants nearby, sketchy neighborhood, meh......,,I wouldn’t even use the shower, it was pretty bad- Eroded tub, hair on the floor, moldy-just yuck.
1 nacht verbleven in mei 2019
Reactie van Design Suites op 16 mei 2019
We appreciate you taking the time to leave us your feedback, Marie We regret that you had such difficulty during your stay with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.