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Beoordelingen van Hilton Cabana Miami Beach Resort

4 out of 5
Hilton Cabana Miami Beach Resort
6261 Collins Ave, Miami Beach, FL

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 55 van 152 beoordelingen" "
Gastenscore: 8 - Goed. 35 van 152 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 152 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 152 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 152 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Chad

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay clean and easy beach access we walk around a lot of places, The over night parking/ Valet Is $50 Per Day And The Valet Were super Fast At Getting Us Our Vehicle When We Needed It They Work Really Hard And Are Very Professional
2 nachten verbleven in april 2024
Reactie van Management op 1 mei 2024
Thank you so much for your feedback!

2/10 – Ontzettend slecht

Amanda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was broke down. They gave us nothing back. It was absolutely terrible.
3 nachten verbleven in april 2024
Reactie van Management op 1 mei 2024
Thank you so much for your feedback!

4/10 – Matig

Lisandra

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor quality rooms and we changed room 1st day there. There was a leak in the ceiling and cement with paint fell due to the leak.
2 nachten verbleven in april 2024
Reactie van Management op 1 mei 2024
Thank you so much for your feedback!

2/10 – Ontzettend slecht

Tameka, Brooklyn

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Management op 1 mei 2024
Thank you for your feedback!

2/10 – Ontzettend slecht

VALENTINA

Positief: Personeel en service
5 nachten verbleven in april 2024
Reactie van Management op 28 apr 2024
Thank you for your feedback!

2/10 – Ontzettend slecht

Brandin

Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Management op 27 apr 2024
Thank you for your feedback

8/10 – Goed

Gabrielle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT LOCATION. ALL THE STAFF WAS WONDERFUL ESPECIALLY FRONT DESK STAFF WERE VERY KIND AND ACCOMMODATING. A/C was turning on making it too cold but they were willing to fix that. There is construction next door but it’s worth dealing with for the LOCATION to the beach. It’s on the beach. Pool is salt water and really warm. They are doing some minor renovations but they have good drinks, cleanliness and kind staff. They are just completing their transition but affordable and comfortable. Good showers and spacious adjoining room set ups. We enjoyed that A LOT! Only Negative is the valet attendant attitudes; Hilton needs to take over that entity or train them as Hilton staff. Overall we enjoyed the stay. Lots of water for you stay hydrated and to refill your water bottles. We would stay again.
3 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Thank you so much for your feedback!

2/10 – Ontzettend slecht

Cindy

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very unhappy with the hotel. Will not be returning nor recommending. I was charged a crazy amount for a hotel that didn’t deliver. I was in the top floor and the garbage coming out the elevator was always full and smelling like dirty diapers, even though I let the staff know, nothing was ever done….reminded again at check out. I used the gym but was unable to fill the water bottles you charged me $35 a day for because the water machine was always broken. I went to get breakfast and waiting over 40 min for a simple granola bowl as I watched other costumers that came after me be served. Beach and pool access was closed, but this was not mentioned when booked. Not worth at all what I paid and will not return….def will be giving bad reviews.
4 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Thank you so much for your feedback!

2/10 – Ontzettend slecht

ERIKA

Negatief: Staat van de accommodatie en faciliteiten
POOL WAS UNDER CONSTRUCTION. Was not made aware of this on the website
4 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Thank you so much for your feedback!

6/10 – Redelijk

Lindsey

Reisde met familie
Positief: Netheid, voorzieningen
My husband and three older children stayed here for 2 days and we were so excited to stay in a nicer hotel on Miami Beach. We were frustrated with the wait staff at the restaurant…we ate there 2 times and got drinks many times and the wait staff was slow and unfriendly. The most frustrating part was the loud construction happening at the hotel right next door. We sat at the restaurant patio to eat breakfast and the jack hammer was on constantly while we were trying to eat and have conversations. I’m not sure we’d stay there again.
1 nacht verbleven in april 2024
Reactie van Management op 22 apr 2024
Thank you for your feedback!

8/10 – Goed

James

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Management op 22 apr 2024
Thank you for your feedback!

8/10 – Goed

Torin

Positief: Netheid, personeel en service
The room was lovely the view to die for, the construction nextdoor actually the dual jack hammers at building next to us and the jackhammer at the pool on 1st floor was loud. But we had a goodtime and the location was good. The beds were excellent would buy the down pillows for home.
3 nachten verbleven in april 2024
Reactie van Management op 22 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Leana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction on site and on surrounding property, steady traffic on road. Otherwise oceanfront two bed suite was wonderful clean spacious beautiful view from balcony and love the water bottles. Free two hour bike rental and nice boardwalk access. Elevated pool on third floor very relaxing. Beach access pool was closed for renovation. Front desk staff and valet great service.
1 nacht verbleven in april 2024
Reactie van Management op 19 apr 2024
Thank you so much for your feedback!

4/10 – Matig

Riva Maelielle

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were horrible. We asked questions and thry didnt seem to know anything
3 nachten verbleven in april 2024
Reactie van Management op 19 apr 2024
Thank you so much for your feedback!

10/10 – Uitstekend

Shamez, Toronto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not bad at all
1 nacht verbleven in april 2024
Reactie van Management op 18 apr 2024
Thanks so much for your feedback!

4/10 – Matig

shelleen

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff eas nice. The property on the other hand i would not go back to. The rooms were not great. We had to change rooms. Did not hsvr access to one of the pools because they were redoing it. It was bery noisey. They should have given me a discount
3 nachten verbleven in april 2024
Reactie van Management op 18 apr 2024
Thanks so much for your feedback

6/10 – Redelijk

Verna

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The bed and pillows were great. The staff awesome. Rooms need some up keep. Loved the heated pool. Construction across the street. Made it really hard to sit outside
4 nachten verbleven in april 2024
Reactie van Management op 17 apr 2024
Thank you for your feedback.

6/10 – Redelijk

Krystel

1 nacht verbleven in april 2024
Reactie van Management op 17 apr 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Austin, Scarborough

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 17 apr 2024
Thank you for your feedback.

10/10 – Uitstekend

Jessica

Positief: Netheid, staat van de accommodatie en faciliteiten
It was amazing
2 nachten verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you so much for your feedback

4/10 – Matig

Naomi

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you so much for your feedback

10/10 – Uitstekend

memer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in april 2024
Reactie van Management op 11 apr 2024
Thank you for your feedback!

6/10 – Redelijk

J. Marc, Delmar

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid
Parking is valet ONLY.....
3 nachten verbleven in april 2024
Reactie van Management op 11 apr 2024
Thank you for your feedback!

6/10 – Redelijk

Serguio

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom was dirty. Had not been cleaned from prior use trashcan not emptied, toilet was dirty, sink was dirty
2 nachten verbleven in april 2024
Reactie van Management op 9 apr 2024
We apologize for the inconvenience, we will learn from this and improve our service levels.

8/10 – Goed

Viacheslav

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Management op 8 apr 2024
Thank you so much for your feedback!

10/10 – Uitstekend

Wael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a pleasant time spent in the Hilton Cabana
3 nachten verbleven in april 2024
Reactie van DQ op 7 apr 2024
Thank you so much for your feedback

8/10 – Goed

Eduardo

5 nachten verbleven in maart 2024
Reactie van Management op 22 apr 2024
Thank you for your feedback!

4/10 – Matig

Maria

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We expected better service, accommodations, and conditions of the property from Hilton……. First, the room was very small, the bathroom was not in good condition, the shower door was not closing completely, the toilet was leaking and generally, everything was worn off … second, two buildings on both sides of the property were going through major renovations (with concrete drilling etc.), and the noise was unbearable. you can hear it from the room, the common areas, the bar, and pool….. until 5 pm every day…not what we were hoping to get on vacation…it was never mentioned anywhere when we booked it, otherwise, we would not choose this hotel. and the “cherry on top” was the broken elevator on the last day. the hotel had two functional elevators, and it was not really enough too, but we ended up waiting for 30 min to get out from the 8th floor with 4 suitcases and 2 kids, so our Uber to the airport charged us for waiting….…. disaster.
6 nachten verbleven in maart 2024
Reactie van Management op 1 apr 2024
Thank you so much for your feedback

10/10 – Uitstekend

Kami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, staff was excellent. Easy beach access. A couple days there was only luke warm water in the shower and the shower door doesn’t completely seal so there was always water on the floor, enough to soak a towel. Overall a great property with great staff.
4 nachten verbleven in maart 2024
Reactie van Management op 30 mrt 2024
Thank you so much for the feedback!

6/10 – Redelijk

Hugo

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I expected a newer facility or updated facility for the price that I paid.
2 nachten verbleven in maart 2024
Reactie van Management op 27 mrt 2024
Thank you so much for your feedback

10/10 – Uitstekend

Getachew

They have the best service. We really love it.
2 nachten verbleven in maart 2024
Reactie van Customer service op 24 mrt 2024
Thank you for the wonderful review and for staying with us. We appreciate you recommending us and look forward to welcoming you back again soon.

10/10 – Uitstekend

LaKeyvia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All of the staff was very friendly and all helped us celebrate my birthday 🎉 i
3 nachten verbleven in maart 2024
Reactie van Management op 24 mrt 2024
Thank you so much for your feedback!

10/10 – Uitstekend

Anteneh Chekol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Management op 22 mrt 2024
Thank you so much for your amazing review!

4/10 – Matig

Tawnyan

2 nachten verbleven in maart 2024
Reactie van Management op 5 apr 2024
Thank you for your feedback

8/10 – Goed

Simone

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We had a very nice stay overall, the cleanliness and comfortability of the room was great! However, we stayed in an accessible room and we were slightly disappointed by the overall accessibility. Firstly, there was a large lip on the floor to exit to the balcony that was not wheelchair accessible. Secondly, the shower was slightly inconvenient, as it spread water everywhere. Lastly, our fridge did not work and we never received service to fix it.
2 nachten verbleven in februari 2024
Reactie van management op 11 mrt 2024
Thank you so much for your feedback!

10/10 – Uitstekend

Jade

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked this property. Clean, perfect location and a lot of activities on the property. Restaurant was also good but pricey. Two pools and hot tub but one was closed they also had beach access!
Reactie van Management op 6 mrt 2024
Thank you so much for your amazing feedback!

6/10 – Redelijk

Brandon

Reisde met partner
Positief: Personeel en service
Beach access is great! However, only valet parking is available ($50 per day!) and the hotel hallways, elevators and rooms show a lot of wear. The lobby was disjointed with no flow and several of the machines were inoperable in the exercise room.
4 nachten verbleven in februari 2024
Reactie van Management op 5 mrt 2024
Thank you so much for your feedback

10/10 – Uitstekend

Raimundo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in februari 2024
Reactie van Management op 4 mrt 2024
Thank you for your feedback!

6/10 – Redelijk

Jessica

Positief: Netheid
Negatief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van Management op 4 mrt 2024
Thank you for your feedback!

8/10 – Goed

Timsy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Private beach at the property was very convenient with kids, heated pool and Jacuzzi were relaxing. Hotel was clean and tidy. Bus stop was right opposite the hotel. Overall a good stay.
4 nachten verbleven in februari 2024
Reactie van Management op 1 mrt 2024
Thank you so much for your feedback

6/10 – Redelijk

Vikas

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
This property needs a lot of cleaning and upgrade. Front desk needs to educate a bit more on customer service. The staff at the restaurant is definitely great. They serve you very well.
2 nachten verbleven in februari 2024
Reactie van Management op 28 feb 2024
THanks so much for the feedback!

10/10 – Uitstekend

David

Reisde met familie
It wasn’t new, but it was professionally managed and everything was as it should be.‘I thought the text responsiveness by management was excellent.
3 nachten verbleven in februari 2024
Reactie van Management op 27 feb 2024
Thank you so much for your awesome feedback!

8/10 – Goed

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, not many restaurants within a 10 minute walk
2 nachten verbleven in februari 2024
Reactie van Management op 27 feb 2024
Thank you so much for your feedback!

6/10 – Redelijk

Kelsey

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Overall we had a great stay. Unfortunately when we arrived early only one room was ready and we were told the other would be ready by 4PM. We weren’t able to get into our room till around 5pm. The bathroom door was broke so we ended up having to move rooms.
5 nachten verbleven in januari 2024
Reactie van Management op 26 feb 2024
Thank you so much for your feedback

8/10 – Goed

Jacob

Reisde met familie
Positief: Personeel en service
The bedding was flimsy and thin. Definitely a bit dated. The property was beautiful and the staff were wonderful. I would stay there.
2 nachten verbleven in februari 2024
Reactie van Management op 20 feb 2024
Thank you so much for your quick response.

8/10 – Goed

Judith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Management op 21 feb 2024
Thank you so much for your feedback!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Digital check in and room keys prior to arrival. Nice! Our extended stay proved our experience wasn’t a fluke. Great hospitality and all around service. 2 pools with plenty of seating plus the beach and Hiltons amenities there were second to none! Free beach chairs along with bikes. Very well ran property. Thank you Hilton for the great experience. Dave & Penny Nashville
6 nachten verbleven in februari 2024
Reactie van Management op 18 feb 2024
Thank you so much for your feedback!

10/10 – Uitstekend

Anela, Revere

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you want to be right on the beach with pool options, hot tub and gym then this is a right place. The hotel is very modern, clean and the staff is very nice and helpful!
3 nachten verbleven in februari 2024
Reactie van Management op 16 feb 2024
Thank you so much for your feedback!

10/10 – Uitstekend

COLLEEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Thank you so much for the kind feedback!

4/10 – Matig

Alice

Negatief: Personeel en service
There were no drinking glasses in the room, it was noisey at night, I received a key to a room that was already occupied and then had to wait 45 minutes after the "guaranteed" check in time for a vacant room. This was despite of the fact that I asked for an early check in time at the time of booking. I did receive a voucher for a continental breakfast at the hotel restaurant for having to wait so long for a vacant room, but the attitude of customer service at the front desk was very sub par. Also, the bathroom towels were small. I could probably go on and on about the substandard service at this hotel. Overall, i would not recommend this hotel.
2 nachten verbleven in februari 2024
Reactie van Management op 10 feb 2024
Thank you so much for your feedback.