Thank you for your great review! We are pleased to know that you liked our great location just a block to the beach and Ocean Drive where there is plenty to do and see. We are a historic hotel in the art deco district, so we refurbish our rooms frequently while preserving our Miami beach structure. Thank you again for your feedback and we welcome a future stay.

Thank you for your review. We are disappointed to know that our bed was uncomfortable for you. Our pillow top mattress is usually quite comfy for most guests, but we understand each person is different. Our apologies for any inconvenience. Please consider us again for a future stay.

Hi Vinita. Thank you for review. You are correct, our reception is across the street at our sister hotel. We are a historic art deco hotel that unfortunately, was originally built without an elevator. Our apologies for any inconvenience. We have a lobby bar that serves complimentary Happy Hour drinks nightly and plays music, at a nice volume for the atmosphere. We are just a block to the beach and the famous Ocean Drive where there are plenty of restaurants and entertainment options. We hope you will consider us again for a future stay.

Hello Vijay. We appreciate your feedback. Its great to hear that you were able to use our complimentary round-trip airport shuttle to/from Miami International. It's a very convenient and cost effective service. Our excellent location is just a block to the beach and Ocean Drive where there are many restaurants, shops, and entertainment. Thank you for a good review and we hope you will consider us again the next time you are in Miami Beach.

Hello Kaila. Room keys are only assigned to guests booked in that room. We have an agent available at check-in 24/7 for any assistance. We appreciate your feedback.

Thank you for your rating, Melanie. We ask that guests let the staff know of any dissatisfaction during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback.

Hello Alicia. We are a historic property that was originally built, unfortunately, without an elevator. Please accept our apologies for any inconvenience. We appreciate your feedback.

Your top score makes our day, Cristina! We hope to host you again soon.

Hi Jessica, thank you for an excellent review! Its wonderful to know that our staff provided great service and the accommodation was comfortable for you. We welcome the opportunity to host you again when you are back in Miami Beach.

It was a pleasure to host you, Ever! Please come back and join us again soon.

Hi Martin, thank you for the excellent rating! We welcome the opportunity to host you again soon.

Hello Tiffany, thank you for your review. We are disappointed to learn that you did not have a great stay. We will discuss this with our team, to offer a better experience moving forward. We welcome you to stay with us again where we can exceed your expectations.

Hello Liset, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, which is extremely typical in Miami Beach and do not advertise otherwise. We appreciate your feedback and hope you will consider us again for a future stay.

We appreciate your fantastic rating, Sarai! It would be our pleasure to host you again in the future.

Hi Ashley E, thank you for your terrific feedback! We were happy to have met our expectations the second time around and hope to host you again for a third stay.

Hello Jessica. We are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Your comments have been shared with the Managers, so they are aware of the areas that may need improvement and prevent this from happening again. We thank you for your time and hope you will stay with us again where we can surpass your expectations.

Hi Paige, thank you for your great review! We are in the best location only minutes to the beach, Ocean Drive, nightlife, restaurants, cafes, and more. We're glad you and your friend enjoyed her Birthday weekend with us and we hope you will consider us again when you are back in Miami Beach.

Hi Lee, thank you for your terrific review! We are in the best location just steps to the beach , Ocean Drive, nightlife, and restaurants. We appreciate your feedback and welcome you to stay with us again soon.

Hi Lennon, thank you for your wonderful review! We're happy to hear that you had a nice stay. It's rewarding when we receive such positive feedback. It was our pleasure to host you and we welcome you to stay with us again when you are back in Miami.

Thank you for your review, Manon. We appreciate your feedback and hope you will join us again.

We're sorry not to have met all your expectations, but happy you had a good overall stay, Gabriel. Please come again where we can make it a 10/10.

Hi Fabricio! We were happy to provide a great price in a great location. Please visit us again when you are back in Miami.

Thanks for sharing your experience, Koen! We're glad you liked our friendly staff service and convenient location, just one block to the beach and the famous Ocean Drive. Our check-out time is 11 AM sharp. Our check-in and check-out times are in place to allow our team to properly prepare the rooms for our incoming guests. We welcome the opportunity to host you again soon.

Thank you for your comments, Ahmet!

Dear Harsha, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Christine,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

Dear Kimberly, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Travis,Thank you for taking the time to tell me about your experience at the Hotel Shelley. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Hotel Shelley, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

Thank you for your comments, Keyuana!

Dear Tammy, I appreciate your comments regarding your recent stay at the Hotel Shelley. I always enjoy hearing about the positive experiences my guests have at my hotel. I will make sure to share your comments with the rest of my team. Positive guest feedback, like yours, is always an encouragement to all my staff as I strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Dear Dennis,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

We're disappointed to learn that you did not have a better stay Lolita. We hope you will consider us again.

Dear Jose,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

Thank you for business Derek, Glad to hear you enjoyed your stay!

Dear Lucinda,Thank you for letting us know about your recent experience with Hotel Shelley. I apologize if our services did not meet your expectations and appreciate you taking time to share your concerns.Our goal is to provide consistently reliable service and an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments will be used for coaching and training our employees.

Estimado Lliana,Gracias por tomarse el tiempo de contarme su experiencia en el Hotel Shelley. Lamento que su experiencia no haya cumplido con sus expectativas; Por favor, acepte mis más sinceras disculpas. En el Hotel Shelley, me esfuerzo por brindar a cada cliente un servicio superior; Por lo tanto, sus comentarios son muy importantes para mí. Quiero que sepa que estoy tomando las medidas apropiadas para abordar el problema que ocurrió durante su estadía para evitar que ocurra en el futuro. Te agradezco sha

Gracias por su comentario Cesarina, lo voy a compartir con el Equipo!.

Thank you for business, will share with rest of the Team!