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Beoordelingen van Kaskades Hotel South Beach

2.5 out of 5
Kaskades Hotel South Beach
300 17th St, Miami Beach, FL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 220 van 409 beoordelingen" "
Gastenscore: 8 - Goed. 81 van 409 beoordelingen" "
Gastenscore: 6 - Redelijk. 36 van 409 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 409 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 409 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Elljanna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is a boutique hotel, not a mainstream hotel like Hilton, Double Tree, etc. If you like the conveniences of on-site washing and ice machines, it is best to stick to the mainstream. I felt safe in the area while traveling with three of my children for three nights. However, if we were staying longer, I would have stayed somewhere at laundry facilities, etc. Overall, the hotel and room are very nice and have a chill vibe. The front desk staff were very helpful, and if I had a short stay again, I would stay here.
3 nachten verbleven in mei 2024
Reactie van James D'Agostino op 22 mei 2024
Thank you for your terrific review after your recent stay with us. We are thrilled that you enjoyed your time here with your family. We hope we have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Oussama

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van James D'Agostino op 14 mei 2024
Thank you for your review. We are happy you enjoyed your stay with us and look forward to welcoming you back.

8/10 – Goed

Sam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love everything was so close to the hotel liquor stores Walgreens and cvs. Food near by and bars and clubs. We didn’t have a phone in the room that’s the only thing.
3 nachten verbleven in april 2024
Reactie van James D'Agostino op 22 apr 2024
Thank you for your review after your recent stay. We are happy to hear that you enjoyed your time here and look forward to the opportunity to serve you again.

8/10 – Goed

Anna, Brooklyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will come back here again we liked everything
4 nachten verbleven in maart 2024
Reactie van James D'Agostino op 29 mrt 2024
Thank you for your feedback. We hope you do return soon.

6/10 – Redelijk

Taite

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was amazing and very accommodating, was in the perfect location. Hotel was in walking distance of the beach and local restaurants and shopping centers. Rooms did feel a bit humid inside which resulted in a mold smell. Other than that room service was great! We requested a new room because our first had a strong mold smell with no ventilation from outside and we were moved shortly after to a nicer sweet.
4 nachten verbleven in maart 2024
Reactie van James D'Agostino op 28 mrt 2024
Greetings,Thank you for your feedback after your recent stay with us. We apologize for the inconvenience regarding the AC in your first room and happy we were able to get you moved into a room that made your stay more enjoyable. We hope you return soon.

10/10 – Uitstekend

kristie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay. The location was perfect! It was one. Lock from the beach and tons of restaurants on walking distance. The front desk staff was very friendly.
1 nacht verbleven in maart 2024
Reactie van James D'Agostino op 26 mrt 2024
Thank you for the terrific review. We are very pleased to hear you enjoyed your stay with us. We hope we have the opportunity to serve you again.

10/10 – Uitstekend

Sofija

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Surprisingly the room was very nice, clean and spacious. Only downside was that the ac unit in the room wasn’t working properly and it was very stuffy. Engineering came to the room and “fixed” it but still no change in the climate of the room. The temp was set to 70 and felt more like heat than cooling. Another downside was that’s the steam option in the shower didn’t work; was informed by the front desk that all steamer don’t work. Otherwise, my experience at the kaskade/ gale hotel was good. Walking distance to shops, restaurants, and the beach.
4 nachten verbleven in februari 2024
Reactie van James D'Agostino op 29 feb 2024
Thank you for your review. We are sorry that you experienced issues with the air conditioning but very happy to hear that this did not deter from your overall experience at Kaskades. We look forward to the opportunity to welcome you back in the future.

10/10 – Uitstekend

Santina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me encantó
1 nacht verbleven in februari 2024
Reactie van James D'Agostino op 28 feb 2024
Thank you for your 5 star review. We hope you return to Kaskades South Beach soon!

10/10 – Uitstekend

Monica

4 nachten verbleven in februari 2024
Reactie van James D'Agostino op 21 mrt 2024
Thank you for your review. We thank you for choosing Kaskades and hope to see you again.

4/10 – Matig

Aaron

2 nachten verbleven in februari 2024
Reactie van James D'Agostino op 21 mrt 2024
Thank you for your review. We are sorry to hear that your stay felt short of expectations. We hope we have another opportunity to serve you in the future and provide a more memorable experience.

2/10 – Ontzettend slecht

Carlos

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
First the shower clogs then the AC wont start in thr middme of thr night!
1 nacht verbleven in februari 2024
Reactie van James D'Agostino op 19 feb 2024
We apologize for the inconvenience you had during your stay with us. We hope we have the opportunity to welcome you back in the future and provide you with a more memorable experience.

4/10 – Matig

james

4 nachten verbleven in februari 2024
Reactie van James D'Agostino op 19 feb 2024
Thank you for your review. We hope we have the opportunity to serve you again at Kaskades South Beach.

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was extremely accommodating and the hotel room was great. There are plenty of amenities between them and their sister hotel across the street. I would definitely stay here again if given the opportunity.
4 nachten verbleven in februari 2024
Reactie van James D'Agostino op 15 feb 2024
Thank you for your feedback. We look forward to hosting you again at Kaskades South Beach.

10/10 – Uitstekend

Alex

4 nachten verbleven in februari 2024
Reactie van James D'Agostino op 21 mrt 2024
Thank you for your review. We are happy you enjoyed your time with us and look forward to welcoming you again soon!

10/10 – Uitstekend

Robert

2 nachten verbleven in februari 2024
Reactie van James D'Agostino op 21 mrt 2024
Thank you for your review. We look forward to welcoming you back in the future.

4/10 – Matig

Tanya

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van James D'Agostino op 13 feb 2024
Thank you for your feedback. We are sorry to hear that your experience fell short of expectations and we look forward to the opportunity to welcome you back and provide you with a more memorable experience.

10/10 – Uitstekend

Linsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely, quiet boutique hotel. The room was just as pictured with comfortable beds and nice amenities. We loved having coffee on our balcony in the morning and relaxing in the evening. The staff were friendly and helpful and check in was easy. Easy walk to the beach, shopping and dining. Would definitely stay again.
3 nachten verbleven in februari 2024
Reactie van James D'Agostino op 13 feb 2024
Thank you for your feedback after your recent stay. We are thrilled to hear that you enjoyed your time here with us. We look forward to seeing you again.

6/10 – Redelijk

Christiana

Reisde met familie
2 nachten verbleven in februari 2024
Reactie van James D'Agostino op 13 feb 2024
Thank you for your review. We hope we have the opportunity to serve you again and provide you with an even more memorable experience.

10/10 – Uitstekend

YOO CHUL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van James D'Agostino op 9 feb 2024
Thank you for your review. We look forward to welcoming you back to Gale South Beach.

10/10 – Uitstekend

Niveen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Their staff were so kind and I loved my room with a balcony. Will visit again
2 nachten verbleven in januari 2024
Reactie van James D'Agostino op 9 feb 2024
Thank you for your feedback. We look forward to welcoming you back for another memorable experience.

6/10 – Redelijk

Edwin

1 nacht verbleven in februari 2024
Reactie van SJ op 9 feb 2024
Thank you for coming, Edwin. We'd love to have the opportunity to serve you once again.

6/10 – Redelijk

Nikkita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van SJ op 9 feb 2024
Thank you, Nikkita, for taking the time to leave your review. We'd love to welcome you back.

8/10 – Goed

Anderson

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Birthday weekend
Here for the weekend to celebrate a friend's birthday. I wanted to be a central safe location. This offered all of that. I was able to safely have my car parked through valet. The staff were responsive and helpful as I arrived very late.
4 nachten verbleven in januari 2024
Reactie van SJ op 9 feb 2024
It was our pleasure to have you visit us, and we hope the birthday celebration was a great success. Thank you for your compliments, Anderson!

8/10 – Goed

callie

Positief: Netheid, staat van de accommodatie en faciliteiten
this property had a steam shower and i took the best showers of my life. it was walkable and comfortable. not sketchy but still wouldn’t recommend at night if you’re alone. the staff was nice but we didn’t really talk other than checking in. the location couldn’t be better, there was food, and bars and all kinds of places just a block up the street.
3 nachten verbleven in januari 2024
Reactie van SJ op 9 feb 2024
Appreciate your review, Callie. We love happy guests and look forward to welcoming you back - we're going to get that 5th star!

10/10 – Uitstekend

ricardo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Miami Beach stay
1 nacht verbleven in januari 2024
Reactie van SJ op 9 feb 2024
Great rating, Ricardo! We'd love to have you return to us.

10/10 – Uitstekend

Darren

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great choice
Great hotel in a great location!
1 nacht verbleven in januari 2024
Reactie van James D'Agostino op 9 feb 2024
Thank you for your review after your recent stay with us. We hope we see you again soon.

10/10 – Uitstekend

oz

5 nachten verbleven in januari 2024
Reactie van James D'Agostino op 9 feb 2024
Thank you for your review. We look forward to seeing you again soon.

6/10 – Redelijk

Yulia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was my second time staying at this hotel. First time was last year. It’s a nice property with balconies, big bathtub and a bathroom can turn into a steam room. Large rooms. But this time their housekeeping service was terrible! They don’t refill amenities like lotions, shampoos, coffee pods etc. Forget to take out garbage. Even forget to leave clean towels when making the room. I don’t know how this is possible! Overall I would probably stay there again because of the spacious rooms and nice bathrooms. But they really have to work on their services especially considering the price of the hotel room per night.
7 nachten verbleven in januari 2024
Reactie van SJ op 17 jan 2024
Thank you, Yulia, for sharing your feedback. We love hearing from our loyal guests because they have the best perspective on what needs improvement and what works well. Please let us know next time you are in town. We'll make sure we meet and exceed your expectations!

6/10 – Redelijk

Michael

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice, but Nothing Spectacular
The rooms were nice, but the balconies are small. The bathrooms are setup to be more of a sauna than a functional bathroom. Don't expect many on site amenities unless you're planning on going to the sister hotel across the street. The female receptionist/manager who was working early yesterday morning was extremely rude to my wife for no reason. The rest of the staff was very nice.
3 nachten verbleven in januari 2024
Reactie van James D'Agostino op 9 feb 2024
Thank you for your feedback after your recent stay with us. We apologize that your experience here fell short of expectations and we hope to have an opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 – Uitstekend

Aurelio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
5 nachten verbleven in januari 2024
Reactie van SJ op 17 jan 2024
Thank you so much, Aurelio! Come back anytime.

10/10 – Uitstekend

Vera

Zakenreiziger
Positief: Voorzieningen
Very clean and spacious room, extremely nice and helpful people !
3 nachten verbleven in januari 2024
Reactie van SJ op 17 jan 2024
Delightful, Vera! Thank you so much! See you next trip.

10/10 – Uitstekend

Jon

1 nacht verbleven in januari 2024
Reactie van SJ op 9 feb 2024
Thank you, Jon! Come back anytime.

10/10 – Uitstekend

Jon

1 nacht verbleven in januari 2024
Reactie van SJ op 9 feb 2024
Thank you, Jon! Come again.

2/10 – Ontzettend slecht

Matthew

Reisde met een groep
Negatief: Personeel en service, voorzieningen
The cleaning staff stole my clothes! After checking out we realised we left a jacket and hoodie in the small, dark closet. We called the hotel and said we’d come back the next day to collect. When we showed up, they said nothing was there. There’s literally nowhere else they would’ve been since I didn’t wear them all week. I’m sure they’ll just gaslight me and deny this being possible, so here are some other reasons not to stay here. The construction noise from next door is unbearable, daily, and from early hours. Our tap water was brown one of the days. The rooftop pool area is very sad-looking and unused. Toilet and shower privacy is non-existent.
Reactie van Sjoy op 10 jan 2024
Thank you for giving your time to leave this review, Matthew. We are sorry you are unhappy and will work hard to improve for our future guests.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van SJ op 10 jan 2024
We really appreciate you taking the time to give us your positive rating, Jose. Thank you. We look forward to welcoming you again in the not-too-distant future.

4/10 – Matig

Fidel

1 nacht verbleven in december 2023
Reactie van Sjoy op 10 jan 2024
We are sorry you did not have a 5-star experience at our property, Fidel, and I am sure we can do much better on your next visit. Please let us know next time you are in town, and we will make sure you have the best hospitality experience ever!

10/10 – Uitstekend

Cole

2 nachten verbleven in december 2023
Reactie van SJ op 10 jan 2024
Our favorite reviews are always 5/5! Cole, you are always welcome back to our property! Take care until your next visit.

4/10 – Matig

Mohannad

Reisde met partner
Negatief: Personeel en service
So the location was really cool because it was close ti everything. The valet parking was kind of annoying, you would have to give them a 30-45 min heads up, but the phones didn’t work. So I would have to leave the room and go to the front desk every time to ask for the car. There was no remote to control the volume of the tv, just a Roku remote. When I presented my concern to the front desk they told me to press source on the sound bar, but the problem was the sound bar wasn’t on. The room was clean, staff were nice even though they didn’t seem to be too helpful. Maybe it was just a communication problem. The pool was very small, no one was there so I guess that’s a plus. My favorite part was the location, very close to the beach, restaurants, and coffee shops. I think this hotel could be a lot better if they worked on some of the issues at hand.
3 nachten verbleven in december 2023
Reactie van SJ op 10 jan 2024
Thank you for your feedback, Mohannad. We love to hear from our guests because it lets us know what is working and what needs improvement. Please let us know next time you are in town, and we will ensure you have the best hospitality experience ever!

2/10 – Ontzettend slecht

Thiago

2 nachten verbleven in december 2023
Reactie van SJ op 10 jan 2024
Thank you, Thiago, for your feedback! We are sorry you did not have a 5-star experience and know we can do much better on your next visit.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Pass
Stayed at this hotel last year and it all felt brand new, returned a year later and everything seemed beat-up and used.
3 nachten verbleven in december 2023
Reactie van SJ op 10 jan 2024
Thank you for your feedback, Anonymous. We will use it only to improve our offerings for future guests. We hope you will be one of them!

8/10 – Goed

Marina, SEATTLE

Great costumer service. I liked my room deluxe king with a balcony! Great location! Will stay again 4 stars only because there was an event Saturday evening and a day of preparation. Was very loud until late
7 nachten verbleven in december 2023
Reactie van SJ op 10 jan 2024
Thank you for your compliments, Marina! Please let us know next time you are in town, and we will make sure we provide you with a 5/5 experience!

10/10 – Uitstekend

Belkys

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in december 2023
Reactie van SJ op 10 jan 2024
Yay, Belkys! Thank you so much! Come again.

8/10 – Goed

Tomi-Pekka

5 nachten verbleven in november 2023
Reactie van SJ op 10 jan 2024
Thank you, Tomi-Pekka, for your feedback. When your travels bring you to Miami Beach next, we would be delighted to have you stay with us again.

10/10 – Uitstekend

JANIVIA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van SJ op 10 jan 2024
Wonderful, Janivia! We love your rating, and we love having you as our guest. Please come back soon.

10/10 – Uitstekend

MARIA MORENA ALVAREZ

1 nacht verbleven in november 2023
Reactie van SJ op 10 jan 2024
Thank you for your 5-star rating, Maria Morena Alvarez! We hope you will come back soon.

2/10 – Ontzettend slecht

JeeEun

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rude front desk womens staffs
2 nachten verbleven in november 2023
Reactie van SJ op 10 jan 2024
Thank you for sharing your perspective, JeeEun. Taking care of our guests is a pleasure, and I apologize for any unpleasantness you may have experienced during your stay. We would love to have you return to us.

6/10 – Redelijk

Shameika

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The lobby, hallways, and elevator smelled horrendous. Thankfully the room did not smell anything close to those common areas. The management should have better standards on how they upkeep those areas. I understand it is a high traffic area but I walked inside a few other hotels on the same street and they did not reek of inrine, so it’s not impossible.

8/10 – Goed

Marta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Anthony

1 nacht verbleven in november 2023

10/10 – Uitstekend

Wandyla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Foi ótima
1 nacht verbleven in november 2023