Terras

Beoordelingen van Metropole Suites South Beach

4 out of 5
Metropole Suites South Beach
635 Collins Avenue, Miami Beach, FL

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 321 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 297 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 166 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 83 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 134 van 1001 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

patrick, miami

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Nice suite hotel, spacious rooms, needs update
Very spacious rooms, but lots of small stuff not working, like lamps in the room and curtains broken. Very friendly staff, nice courtyard, no pool only spashfountain. Perfect location!

10/10 – Uitstekend

Peter

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The property is really cute it's nice it's near the water and it's well kept and very nice small boutique hotel. What I don't like is the surprise fees that they hit you with sometimes when you arrive and on the app when you're booking it makes it more difficult to find what you're looking for and in the end you feel like you've been tricked
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Karolinne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really like the hotel. Great location. For the price is wonderful. A little bit old but it is worth for the $$. Staff are very nice.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Marquisha

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was absolutely disgusting!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Joshua

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place!

2/10 – Ontzettend slecht

Derek

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked a suite with two bedrooms and received a one bedroom with two queen beds. Hotel management did not want to reconcile and blamed the booking process through expedia. Did not eat to issue a refund for the difference of the room stayed in vs the room that was paid for.
3 nachten verbleven in april 2024

8/10 – Goed

Devante

Positief: Netheid
2 nachten verbleven in april 2024

6/10 – Redelijk

Sarah Sophie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Erik

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The mold in the bathroom and I woke up one night and there were worms coming out of the drain of the bathroom sink
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Christopher, Alpharetta

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and the staff was super nice. We will definitely stay here again.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Syed Akif

1 nacht verbleven in maart 2024

6/10 – Redelijk

Simon

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Latonja

1 nacht verbleven in maart 2024

6/10 – Redelijk

Emel, Riverview

2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Christopher

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I rented a suite for two days. Shower never worked properly they had maintenance fix it with wrong shower handle on the fly water barley dripped out. Tvs did not work at all lines through them. Ac worked but barely. Everything is beat up in the unit scraped my foot on the flooring that is comming lose in the bedroom. Things may look nice in pictures it is not. We hsd room 415. But we should of definitely stayed at a different property for the price that we paid 1300 for two nights. The fat Tuesdays thst is attached to the hotel the staff is rude and disrespectful im not a local i came for a cruise and stayed to visit your beautiful city but probably will never come back as every where i went i was treated bad because they think im here for spring break.
2 nachten verbleven in maart 2024
Reactie van TM, Guest Relations op 28 mrt 2024
We're disappointed to know you had such challenges during your time with us, Christopher. We will take your comments into consideration as we continually work to improve our guests’ experience. March can be challenging on South Beach with Spring Breakers from around the country and the restrictions from the City officials. We hope you will consider staying with us again in the future, perhaps during the Summer, where we can improve your stay.

10/10 – Uitstekend

Jean

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
2 nachten verbleven in maart 2024
Reactie van TM, Guest Relations op 28 mrt 2024
We're happy to know that you had a great stay, Jean! We hope you will consider us again when you are back in Miami Beach.

10/10 – Uitstekend

Kayla

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was nice and it was conveniently located within walking distance of many places to eat and shop. Little noisy but it was also spring break so it was to be expected.
2 nachten verbleven in maart 2024
Reactie van TM, Guest Relations op 28 mrt 2024
Hi Kayla, thank you for your excellent review! Our staff is attentive and happy to assist. We appreciate your understanding and hope you will visit us again when you are back in Miami.

10/10 – Uitstekend

Sharie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good. I did not get my deposit back it’s been a week already we even cleaned up the room so house keeping didn’t have to do much before check out I just want my deposit
3 nachten verbleven in maart 2024
Reactie van TM, Guest Relations op 21 mrt 2024
Hi Sharie! We are happy to know that your stay went well. I show the incidental hold was released the day after you checked out, so your financial institution will determine how soon it is released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. We hope you will visit us again when you are back in Miami Beach.

10/10 – Uitstekend

maisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff & customer service
4 nachten verbleven in maart 2024
Reactie van TM, Guest Relations op 21 mrt 2024
Hi Maisha, we are happy that our staff provided such attentive service. Thank you for your excellent review and we hope you will consider us again soon!

10/10 – Uitstekend

Neymar

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Best price clean and quiet
1 nacht verbleven in februari 2024
Reactie van TM, Guest Relations op 21 mrt 2024
Thank you for sharing your wonderful feedback, Neymar! We were happy to provide a comfortable stay in the lively South Beach. We welcome you to stay with us again soon.

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La cocina en la habitacion
1 nacht verbleven in maart 2024
Reactie van TM, Guest Relations op 21 mrt 2024
Hi Jorge, thank you for your excellent feedback! We're happy you liked our full kitchen with a mini-fridge, stovetop, microwave, coffee maker, and a toaster. Dishware and cookware included. We hope to host you again soon.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Metropole exceeded my expectations in every regard. The staff was very accomodating and the room was very nice. I really enjoyed the great location with South Beach only being a few steps away.
1 nacht verbleven in februari 2024
Reactie van TM, Guest Relations op 6 mrt 2024
Thank you for joining us here in Miami Beach for a fun-filled visit, Mark! It would be our absolute pleasure to host you again soon.

10/10 – Uitstekend

R

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly
1 nacht verbleven in februari 2024
Reactie van TM, Guest Relations op 1 mrt 2024
Hi R, thank you for your review. We are happy to hear that our staff provided friendly service to make your stay more comfortable. We welcome you to join us again in the future.

8/10 – Goed

Destiny

Positief: Voorzieningen
Great had fun
4 nachten verbleven in februari 2024
Reactie van TM, Guest Relations op 1 mrt 2024
Hello Destiny, thank you for a great review! We're happy you had fun and hope to have you join us again soon.

6/10 – Redelijk

Suzana

12 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 21 feb 2024
Thank you for sharing your rating, Suzana. We look forward to hosting you again where we can make it a 5/5 stay.

10/10 – Uitstekend

Alexandre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 21 feb 2024
Thank you for your great feedback, Alexandre! We’re glad to have met all of your expectations for a perfect stay.

10/10 – Uitstekend

Alexandre

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 21 feb 2024
Hi Alexandre, we appreciate your fantastic rating! It would be our pleasure to host you again in the future.

2/10 – Ontzettend slecht

Naomi

Positief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van TM, Guest Relations op 21 feb 2024
We’re disappointed to learn that you did not have a better stay, Naomi. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can make things right.

10/10 – Uitstekend

Michelle, Paris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist Hyna was amazing. Very friendly and accommodating. The staff overall were great. The location was perfect. Close to beach and shopping. Yes the bed heads were old and peeling if you care about such things. The two bedroom units were perfect for us. We would definitely stay there again
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 7 feb 2024
Hi Michelle, thank you for your thoughtful review! We are glad to know that you enjoyed our exceptional staff service and perfect location. It would be our pleasure to host you again when you are back in Miami.

8/10 – Goed

Shannalee

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
You get what you pay for. It’s cheap and walkable to everything. It’s not very quiet.. we had a room next to the street and you can hear EVERYTHING. The elevator felt like it was going to break. The housekeeping didn’t speak English so I had to try and explain to them that I needed toilet paper… There was a cockroach in the bathroom. No hand soap for the bathroom or kitchen…. I didn’t mind staying here even though my review sounds like I did. If this hotel wasn’t conveniently near the beach, shops and restaurants I would say not to stay here. But if you’re looking for a cheap place to stay this is a good option.
3 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 31 jan 2024
Thanks for your feedback, Shannalee.

10/10 – Uitstekend

carla

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing ! Clean , excelente location , very nice staff, perfect!
4 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 31 jan 2024
Hi Carla, thank you for sharing your experience with us! It's nice to know that our staff provided great service and our location was excellent. We welcome you to stay with us again for a future stay.

4/10 – Matig

Jocelyn

2 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 20 mrt 2024
We're disappointed you did not have a better stay, Jocelyn. We hope you will consider us again, where we can make things right.

4/10 – Matig

Darshna, Malden

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'm a breastfeeding mother, and needed a place with a full size fridge so I can store my frozen milk and freeze ice packs. I searched a lot and this was one of the place that came up. I called them twice before booking and twice after booking to make sure I will have a refrigerator in my suite. We checked in at 1 am and my room only had a wine fridge- not even a mini fridge. I asked the front desk and they said they can move me the next day. Ok. Things happen and at least they are willing to fix it. The next day they told me they are totally booked and they can't move me. I checked, they had vacancy, 6 units available. But no, they won't move me to a suite where I can access a refrigerator. The manager said they'll figure out "something", replaced my cooler with a mini fridge where the freezer was only good enough to fit my ice pack. It took 3 days to freeze my ice pack and by day two over half of my frozen milk had thawed. They at least let me store the rest in their communal refrigerator. They didn't want to go through the inconvenience of cleaning an extra room, so I had to be inconvenienced for a 5-day long stay. I'm cursing the day I decided to book this hotel. CRAPPY wifi. Small, musty rooms with loud AC and sticky floors. Kitchen didn't even have paper or dish towels, all pans were nonstick and completely scratched. Shower stall so tiny it flooded the bathroom everytime we showered. I don't know why it is listed as a 4-star hotel, it's a 3-star if I'm being overly
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Felipe

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 1 feb 2024
Your top score makes our day, Felipe! We hope to host you again soon.

4/10 – Matig

JINWEN, Waterloo

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
got a filthy feeling and the room is too small, no TV programms
2 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 1 feb 2024
Hello Jinwen, thank you for your review. We offer spacious suite accommodations with a living room, dining area, kitchen, and separate bedroom. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. We appreciate your feedback.

4/10 – Matig

Benjamin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 1 feb 2024
We are sorry you did not have a 5-Star stay, Benjamin. We hope you will consider us again where we can make things right.

10/10 – Uitstekend

Candace

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was wonderful. We had issues with a water leak. They happily changed our room. Parking is across the street at a cost but easy to get to. Jaina, Pita, and Otto was very helpful.
4 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 1 feb 2024
Hi Candace! We are happy that our staff provided such attentive service to make your stay more comfortable. Thank you for your great review and we hope you will consider us again soon.

2/10 – Ontzettend slecht

Aviram

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beware! The place is not like the pictures. I've got a dirty room with stains everywhere, ripped furniture, strong odor of mold! I couldn't stayed there for 5 minutes. Will call the city health department to inspect this place. The smell is really bad!

8/10 – Goed

Joseph R. Montgomery,

Positief: Personeel en service
Economical and convenient location. Sta M
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 11 jan 2024
Thank you for your review, Joseph R! It was our pleasure to host you and we welcome you again for a future stay.

10/10 – Uitstekend

Nique

1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 31 jan 2024
It was our pleasure to host you, Nique! Please come back and join us again soon.

8/10 – Goed

YUXI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 11 jan 2024
Hello Yuxi, thank you for a great rating! Please come back and join us again soon.

10/10 – Uitstekend

Nik

16 nachten verbleven in december 2023
Reactie van TM, Guest Relations op 11 jan 2024
Thank you for the excellent rating! We welcome the opportunity to host you again soon, Nik.

8/10 – Goed

carmine

Reisde met een groep
Positief: Comfort kamer
Great location at affordable rates.
3 nachten verbleven in januari 2024
Reactie van TM, Guest Relations op 11 jan 2024
Hi Carmine! We are in the best location just minutes to the beach and Ocean Drive. We appreciate your feedback and hope to host you again soon.

10/10 – Uitstekend

Ashley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I totally forgot the persons name but he was awesome. Our previous booking was canceled last minute when we flew in and he accommodated us so much! Early check-in ONLY if available but we still were able to get a room about 2 hours earlier than 3. Will definitely be staying here in the future, the staff at the bar downstairs were absolutely amazing! 5 stars for sure!
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 11 jan 2024
Hi Ashley, thank you for your lovely feedback. It may have been the Manager, he's great. We’re glad to have met all of your expectations for a perfect stay. Please come back again soon.

10/10 – Uitstekend

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1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 31 jan 2024
Thank you for the excellent rating! We welcome the opportunity to host you again soon.

10/10 – Uitstekend

Joan Olores, Chula Vista

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I spent 4 nights at the Metropole and absolutely enjoyed my stay! I was pleasantly surprised to see that the room actually looked like the photos on the website! The suite was soooo spacious, with a full kitchenette and all I needed to make a meal if I wanted to! It had both a fridge/freezer, a toaster, tea maker, coffee maker, microwave - amenities that were wonderful to have available - even if I didn’t end up using them! The living room and dining room areas were so comfortable and cute, with a giant mirror for silly outfit checks before heading into town! The bed was very comfy, soft, and a great resting spot after miles of walking and hours of dancing! I loved the place so much, I already booked it again for my next visit!!!!
4 nachten verbleven in december 2023
Reactie van TM, Guest Relations op 11 jan 2024
Hi Joan Olores, thank you for taking the time to share your lovely experience with us! We were happy to host you and look forward to seeing you again soon.

10/10 – Uitstekend

Esther

Reisde met familie
Positief: Voorzieningen
Un buen servicio
1 nacht verbleven in januari 2024
Reactie van TM, Guest Relations op 11 jan 2024
It’s great to hear that our staff took such good care of you, Esther! Please visit us again soon.

10/10 – Uitstekend

Tian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in januari 2024