Aan het strand, cabana's (toeslag), ligstoelen aan het strand

Beoordelingen van Nautilus Sonesta Miami Beach

4.5 out of 5
Nautilus Sonesta Miami Beach
1825 Collins Avenue, Miami Beach, FL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 98 van 206 beoordelingen" "
Gastenscore: 8 - Goed. 52 van 206 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 206 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 206 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 206 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Daniel

Positief: Netheid, personeel en service
I enjoyed the property and the staff was really nice. A gentleman at the desk gave me a great dinner recommendation. Unfortunately the property on both sides are under construction.. pretty loud…
Reactie van Customer Service op 3 mei 2024
Daniel, it's wonderful to hear that you had a pleasing experience with our hotel and found our team members to be accommodating. We regret any inconvenience the construction in neighboring properties might have caused you. While it's outside our control, we understand how it can impact the tranquility of your stay. We hope to welcome you back under quieter circumstances in future.

10/10 – Uitstekend

Brian G

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect/ great/ 5 star all
5 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Brian, thank you for your terrific feedback about your stay at Nautilus Sonesta Miami Beach. It's heartening to hear you had an outstanding experience. We strive to provide that perfect, top-notch service to all our guests. Looking forward to welcoming you back on your next visit to Miami Beach.

6/10 – Redelijk

ilhan

1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Thank you for taking the time to submit this feedback, Ilhan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place!!!!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 apr 2024
Gregory, it truly warms our hearts to know you enjoyed your stay at Nautilus Sonesta Miami Beach! Your kind words and enthusiasm are appreciated. We look forward to welcoming you back on your next visit.

8/10 – Goed

Parthena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Isaiah and His Team at The beach towel and chair services was excellent
5 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Parthena, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. We're grateful for your acknowledgment of Isaiah and his team's exemplary beachfront services. We always strive to provide an enjoyable stay for our guests. Looking forward to serving you again on your next visit.

10/10 – Uitstekend

Nikki

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Nikki, it's heartening to know you had a pleasant stay at Nautilus Sonesta Miami Beach. Our team values your feedback and we'd be delighted to welcome you back on your next visit to Miami Beach.

4/10 – Matig

Jason

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Cesar at front desk was rude while Vanda was exceptional and accommodating. Rooms were not that clean. Stains on couches and sheets. Elevator was broken, we never were able to go down an elevator, and most times we walked up the stairs. Probably 3-4 times we luckily caught the elevator up during our 4 night stay. No ventilation system in small bathroom. Best part of the resort was its location.
4 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Jason, it's regrettable to hear that certain aspects of your stay didn't meet expectations. We appreciate your commendation of Vanda's exceptional service, as the team takes pride in providing welcoming and accommodating experiences. We're sorry for any inconvenience with room cleanliness and our elevator, your feedback will certainly guide our continuous improvement efforts. We understand the importance of a well-ventilated bathroom too. On a positive note, we're pleased you appreciated our prime location. We hope to have another chance to serve you better in the future.

10/10 – Uitstekend

Chelsea

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great beach and pool service. Family friendly. Great location. Staff was very friendly (specifically Isaac and Briana)
4 nachten verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Chelsea, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. Our team members strive to provide excellent service and genuine hospitality. We're thrilled Isaac and Briana made a positive impact during your stay. We truly value your kind words about our beach and pool, family-friendliness, and prime location. We look forward to welcoming you and your family back in the future.

10/10 – Uitstekend

Etosha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was friendly, close to the beach, restaurant was amazing.
4 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Etosha, we're thrilled to hear that you enjoyed your stay at the Nautilus Sonesta Miami Beach. It's great to learn that our team members' friendliness, proximity to the beach, and the restaurant positively influenced your experience. We look forward to welcoming you back for another superb visit soon.

10/10 – Uitstekend

Alexandre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the service at the beach, pool and room service
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Alexandre, it's delightful to know you cherished your experience at Nautilus Sonesta Miami Beach. We're glad to hear that our dedicated team members at the beach, pool, and room service helped enhance your stay. Your accolades mean the world to us, and we hope to welcome you back in the future for another top-notch experience.

8/10 – Goed

Yonathan

It was fair
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Yonathan, thank you for sharing your experience at Nautilus Sonesta Miami Beach. We're pleased you found your stay satisfactory and look forward to the opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Omid

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
4 nachten verbleven in maart 2024
Reactie van Customer Service op 13 apr 2024
Omid, it's wonderful to hear that you appreciated the location of Nautilus Sonesta Miami Beach. Thank you for choosing our hotel for your stay, and we look forward to seeing you on your next visit.

2/10 – Ontzettend slecht

PETER

3 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
We appreciate your feedback, Peter.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 – Goed

Lee

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was a good size and comfortable, but it needs floor rugs because the floor gets cold and slippery. The pool is very nice and had plenty of seating in or out of shade.
4 nachten verbleven in april 2024
Reactie van Customer Service op 6 apr 2024
Lee, it's fantastic to hear that you found your room at Nautilus Sonesta Miami Beach to be spacious and comfortable. We appreciate your feedback regarding the floor conditions, and will certainly take it under consideration. It's delightful to learn that you enjoyed our pool and the abundance of seating options. We hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Dina

4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Dina, it's wonderful to see you had such a delightful stay at the Nautilus Sonesta Miami Beach! We truly treasure your five-star feedback and we're hoping to welcome you back for another fantastic visit in the near future.

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great location but a lot of construction on either side so blasting music by the pool to drown it out. Nice staff, lovely lobby area and bar.
1 nacht verbleven in april 2024
Reactie van Customer Service op 4 apr 2024
Lisa, we appreciate your positive feedback about the Nautilus Sonesta Miami Beach. We're thrilled to hear you enjoyed our prime location, and the welcoming vibe in our lobby and bar. We understand the surrounding construction might have influenced the peacefulness around the pool area and we are hopeful for your understanding. Your kind words about our team members bring joy to us. We hope to welcome you back once again in future.

8/10 – Goed

Stephanie, Colorado Springs

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice but we could hear people next to us (a gentleman snore all night) and the water pressure was changing drastically as you shower. The rooms were clean and the waterfront rooms were nice. View of sunset of the ocean and city skyline are spectacular at the roof terrace.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Stephanie, it's wonderful to hear that you found the Nautilus Sonesta Miami Beach pleasing and appreciated the cleanliness of our rooms. We are glad that our waterfront rooms and the breathtaking views of the sunset and city skyline from our roof terrace added value to your stay. We regret to know about the issues you mentioned regarding sound-proofing and consistency in water pressure. We appreciate this feedback as it helps us identify areas for improvement. We hope to have you back to provide an even better experience next time.

8/10 – Goed

Johnny

Reisde met familie
The property was ok. For the price I expected it for it to be more clean.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Johnny, it's valuable to hear your feedback. We strive to provide a satisfy experience for our guests at Nautilus Sonesta Miami Beach. If there were cleanliness aspects that could have been improved during your stay, we certainly take note so we can better meet future guest expectations. We hope you will choose to stay with us again, so we can demonstrate our commitment to your comfort and satisfaction.

10/10 – Uitstekend

Angie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay with easy access to the beach and room for 6!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Angie, it's wonderful to hear that your stay at Nautilus Sonesta Miami Beach exceeded expectations! We're thrilled you appreciated the effortless beach access and spacious accommodations. We can't wait to welcome your group back for another stay in the future.

10/10 – Uitstekend

Marta

1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
Marta, it's delightful to hear that you had an outstanding experience at Nautilus Sonesta Miami Beach. We truly appreciate your top rating on Expedia and look forward to welcoming you back in the near future for another splendid visit.

4/10 – Matig

Jie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loud drilling noise from early in the morning. And oh boy, was my neighbor loud at night (Rated R). Need better noise insulating walls.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Jie, we're genuinely sorry to hear that noise disturbances affected your stay. We understand the importance of a quiet environment and we share your concerns about sound isolation. Rest assured, these comments have been passed along to the relevant team. We hope to have another chance to offer you a more enjoyable experience.

8/10 – Goed

Panagiota

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Customer Service op 13 apr 2024
Thank you for the 4/5 rating, Panagiota!We are excited to see that you had an enjoyable experience at Nautilus Sonesta Miami Beach. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 – Goed

Twyla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Ignacio Daponte - Hotel Manager op 23 mrt 2024
Thank you for your rating, we hope to welcome you back soon!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Anthony, it's great to see your perfect rating! Your support means a lot to us at Nautilus Sonesta Miami Beach. We're looking forward to welcoming you back the next time you're in the area.

8/10 – Goed

Luis

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
The property is fine for both a business or pleasure stay
3 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Luis, it's delightful to hear that you find the Nautilus Sonesta Miami Beach to be a suitable choice for multiple types of visits, whether they be business-related or for leisure. We hope to have the pleasure of hosting you again in the future.

8/10 – Goed

tiffany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
We appreciate you sharing this positive rating, Tiffany!The comfort of our guests is important to us so we can't wait to see you back again at Nautilus Sonesta Miami Beach. We want to share an even more enjoyable experience with you next time.

6/10 – Redelijk

israel

Zakenreiziger
Positief: Netheid
The hotel is old style. The most view is with windows not with a curtain wall I ordered room service they serve it without forks as a fast food box.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Israel, thank you for your feedback regarding your recent experience. It's evident that some aspects did not meet your expectations. Our establishment indeed features a classic design, contrasted by modern amenities. We understand the matter regarding the windows and will take this into consideration for any future updates. Concerning room service, we typically strive for more catered presentation and will work to improve upon this detail. Your feedback aids us in enhancing the guest experience. We hope to welcome you once again in the future.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our third stay at Nautilus was fantastic as usual! The staff is always very friendly and welcoming— special shout out to Shawn (pool crew, I believe that was his name) for going above and beyond. The only real problem we had was with all the construction work going on around the property, something that they have no control over.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 13 mrt 2024
Brian, it's wonderful to hear you enjoyed another delightful stay at Nautilus Sonesta Miami Beach! We're thrilled to know our warm and inviting team members, particularly by the pool, elevated your stay. While factors outside our property sometimes pose challenges, we strive to ensure your overall experience remains enjoyable. We appreciate your understanding. Looking forward to your fourth visit with us!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10 staff was amazing and I had the best time. Hotel was beautiful and quiet yet near everything
4 nachten verbleven in december 2023
Reactie van Customer Service op 12 mrt 2024
Elizabeth, it's great to know you had such a wonderful time at Nautilus Sonesta Miami Beach. We are pleased that our team members made your visit incredible and you found the location to be convenient as well as serene. Thank you for taking the time to share your delightful experience. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Kayla, we're thrilled to know you gave Nautilus Sonesta Miami Beach a perfect rating! We take great pleasure in ensuring our guests have a positive experience. We hope you'll choose to stay with us again in the future.

10/10 – Uitstekend

Tom

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, amazing pool, good food, and right on the beach. Staff was friendly and helpful. Views were not great from our room facing a blank wall to the south, but we didn't spend much time there.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Tom, it's wonderful to hear that you enjoyed the prime location, pristine pool, and delicious cuisine at Nautilus Sonesta Miami Beach. We're thrilled that our team members were friendly and able to assist you. We acknowledge that the view from your room might not have lived up to expectations, and we'll bear your feedback in mind for the future. Your satisfaction is important to us, and we can't wait to welcome you back for another enjoyable stay.

10/10 – Uitstekend

Marci

Positief: Netheid, personeel en service en voorzieningen
4 nachten verbleven in februari 2024
Reactie van Customer Service op 31 mrt 2024
Thank you for taking the time to leave this wonderful rating, Marci! We hope to see you again soon at Nautilus Sonesta Miami Beach so we can share yet another amazing experience!

4/10 – Matig

Justine

Reisde met een groep
Positief: Voorzieningen
Negatief: Netheid, personeel en service
I had higher expectations! Room was dirty.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Justine, we're truly regretful that you encountered issues with the cleanliness of your room during your stay. Maintaining a clean and comfortable environment is of utmost importance to us and we will certainly review your feedback with our housekeeping team members. Should you decide to give us another chance, we'll strive to exceed your expectations.

10/10 – Uitstekend

Raymond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful location within short walking distance from Lincoln Road. Friendly, attentive and helpful staff at the front desk, the pool, in the dining room, on the private beach ... everywhere. Wi-Fi connection was excellent. A gym would've been nice, but the hotel is small (only 8 floors), which is one of the things I like about it. I used to go to the Shelborne Hotel next door, but I now prefer the Nautilus. Also, terrific shower head!
5 nachten verbleven in februari 2024
Reactie van Customer Service op 5 mrt 2024
Raymond, it's delightful to hear you enjoyed your stay at the Nautilus Sonesta Miami Beach. Our team members strive to provide friendly and attentive service to enhance your experience across all areas of the hotel. We're thrilled that our excellent Wi-Fi connection, proximity to Lincoln Road, and refreshing showers made your stay enjoyable. Thank you for preferring us over our neighbors. We understand your wish for a gym and appreciate the feedback. Perhaps next time you'll find the smaller scale of our hotel to be a charming quality. We can't wait to welcome you back.

8/10 – Goed

Pierre-Luc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nil
4 nachten verbleven in februari 2024
Reactie van Customer Service op 5 mrt 2024
Thank you for taking the time to share your review with us, Pierre-Luc!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Nautilus Sonesta Miami Beach.

8/10 – Goed

Wendlyne DeGrace

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great walking distance to mostly everything
5 nachten verbleven in februari 2024
Reactie van Customer Service op 2 mrt 2024
Wendlyne, we're thrilled you appreciated the prime location of Nautilus Sonesta Miami Beach. It's fantastic to read that you enjoyed accessibility to nearby attractions. We anticipate your next visit and hope to make it another delightful experience.

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff!
3 nachten verbleven in februari 2024
Reactie van Customer Service op 2 mrt 2024
Erica, it's delightful to hear about your positive experience at Nautilus Sonesta Miami Beach. We are glad our team members added to the warmth of your stay. We look forward to hosting you again in the future.

4/10 – Matig

John

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty, worn and noisy mitigated by warm and helpful staff.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 29 feb 2024
John, we regret to hear about your experience. The cleanliness and upkeep are usually points of praise and we apologize if we missed the mark during your stay. We're pleased, though, to hear our team members were warm and welcoming. We appreciate your feedback, and hope you'll give us another chance to impress during a future visit.

8/10 – Goed

Erica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for one night only but my stay was very nice. Definitely pricey (considering I was probably only in the room for max of 5 hours) but the perfect location. Also - Isaac at the beach the next day was super friendly and accommodating!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Erica, we're so pleased to hear you had a pleasant stay at Nautilus Sonesta Miami Beach, even though it was just for one night. We're glad our prime location met your expectations. Additionally, it's wonderful that Isaac made your beach day enjoyable with his accommodating nature. We hope for the opportunity to welcome you back for a longer visit in the future.

4/10 – Matig

Lily

2 nachten verbleven in februari 2024
Reactie van Customer Service op 20 mrt 2024
We appreciate the feedback, Lily.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 – Redelijk

alex

5 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Thank you for the feedback, Alex.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Thank you for this excellent rating, Melissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Nautilus Sonesta Miami Beach! We'd love to host you again someday for yet another unforgettable visit.

4/10 – Matig

Sevanne

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Run down, small, terrible design room. Smelly hallway.Extra fees added to everything. They say you can have towels and beach chair but you can’t see the ocean from your chair unless you pay $200. People were nice and the one menu available everywhere (bar, pool, restaurant, beach) was tasty.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Sevanne, it's disheartening to hear that your stay did not meet your expectations. We regret that the design of your room and certain areas did not live up to your standards. Regarding additional charges, we strive to maintain transparency about all fees and amenities to prevent any misunderstandings. We're glad you found the service provided by our dedicated team members and culinary offerings to your liking, and we appreciate your constructive comments. We aim to learn and grow from feedback like yours, and we hope we have the chance to create a more positive experience for you in the future.

10/10 – Uitstekend

Monique

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, pool and access to beach. Perfect location on Collins ave.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 18 feb 2024
Monique, we're thrilled to know you enjoyed Nautilus Sonesta Miami Beach and its wonderful amenities. Our prime location and accessibility to the beach are among the things guests love most. We look forward to warmly welcoming you back in the future.

10/10 – Uitstekend

Toby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Thank you for sharing your perfect rating with us, Toby!It's wonderful to see how much you appreciated your time at Nautilus Sonesta Miami Beach! We want everyone to feel right at home at Nautilus Sonesta Miami Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 – Goed

Jonathan, Sleepy Hollow

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Thank you for this lovely rating, Jonathan!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Nautilus Sonesta Miami Beach. We'd like to share an even better experience with you soon.

8/10 – Goed

Saeed

4 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Saeed, thank you for the great rating you've given Nautilus Sonesta Miami Beach. It's wonderful to hear that you had a satisfying experience. We hope to see you soon for yet another memorable stay.

4/10 – Matig

Roberto

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Location beach front
4 nachten verbleven in februari 2024
Reactie van Customer Service op 17 feb 2024
Roberto, thank you for acknowledging our prime beachfront location. It's unfortunate that despite this, your overall experience fell short of expectations. We hope to have another opportunity to provide the quality stay you deserved to ensure a more enjoyable visit.

8/10 – Goed

Masy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
location is excellent
4 nachten verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Masy, we're thrilled you appreciated the prime location of Nautilus Sonesta Miami Beach. We aim to provide an exceptional experience and it's great to know that you enjoyed your time with us. We look forward to hosting you again on your future visits.

2/10 – Ontzettend slecht

Vincenza

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There was construction going on with jack hammering. It was so loud we were definitely disturbed by it.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Vincenza, we sincerely regret to hear that your experience was not up to par due to disturbances. Our aim is always to provide a peaceful environment for our guests. Please rest assured that we have taken note of your feedback and will strive to make improvements. Thank you for taking the time to share your thoughts.